Our experience with Lorien Harmony Hall was very cold and corporate. The executive team lacked…read moreempathy and compassion for our father who was in critical need of assisted living support. In August, we expressed interest in Lorien Harmony Hall for our father, who really liked the place when we toured. In October, Lorien's Executive Director, Victoria Rosier, decided to deny my father's admission based on an arbitrary clinical assessment that he needed sub-acute rehab first. They did not acknowledge current medical records, or clinical staff attempts to work with Harmony Hall for direct admission. The appropriate action would have been a peer-to-peer clinical discussion to clarify any questions. However, as the clinical case worker put it "they just don't want to take him". Our family invested $4500 in the community fee, had countless emails with Lorien over the course of two months only to be denied by email for an acute incident. When I told the Executive Director, Victoria Rosier, how disappointing this was, she said she was sorry we felt this way and our $4500 check was waiting at the concierge's desk. The entire experience was devastating and left us and our loved ones without planned support. While I believe the sales director, Chelsea, tried really hard to advocate for our family, I do not believe she has the support of her leadership team or the freedom to make executive decisions. She often had to get confirmation from her Executive Director, Victoria Rosier, to finalize any agreements. My experience with Victoria was not pleasant, she was often rigid and lacked the compassion expected of a healthcare executive. She also did not show the ability to be strategic to achieve a common goal, which was helping our father find as safe and welcoming home. My only advice to anyone is if you are looking for a compassionate team that will work to serve your family's needs, look somewhere else.

Do not place your loved one here!!! Bad experience with a family member being told they were the…read moreright fit and they needed 24/7 care instead of Assisted Living.

In the past two years my wife has needed to go into a Rehab enter. The first time was two years ago…read moreafter she had back Surgery. They put her in a facility near where we lived. The facility was nice and seemed to be well equipped but seriously understaffed. It often took a half hour to an hour for an aid or nurse to respond to her call requests. Facility okay, staffing an issue. This time she after having fallen many times in our unit she was hospitalized, They decided to send her to a Rehab Center in Anne Arundel County. This place, though highly rated by Medicare was awful. It was a rather dingy facility in which you were immediately overwhelmed by the smell of urine and feces! It also took an hour or longer for anyone to respond to her calls, often she was told just to "go in your diaper" until we have time for you! The PT/OT facilities were bare-boned and she received barely more than 20 minutes of one or the other during weekdays. And on one of those days they had a group session instead of individual treatment where none of her Rehab needs were addressed! This place was so awful I found myself crying to myself, feeling guilty that she had to stay in this disgusting facility! I fought for and finally received the OK to transfer her to Lorien, Elkridge! I can only describe it as like going from the worst Motel 6 in the world to the Carlton-Ritz! Lorien Elkridge in a very welcoming, clean, well-equipped facility. And the staff, including the those working the front desk, are very welcoming, responsive, kind and caring!! She rarely waits more than 5 to10 minutes when she request assistance. They seem to be eager to get whatever she needs and often do the same for me. The nurse in charge, is on the ball and is willing to put up with my inquires of her medical treatment and requests from me to obtain specific treatments and/or mess (I will admit that my career with the FDA as an expert in both Medical Devices and Pharmaceuticals does give me an unique knowledge base.) She gets OT and PT every weekday, often for as long as an hour each! I can't rave enough about this facility and its staff. If you live near Elkridge you definitely would want to send your loved one her if they need rehab. Heck, even if you don't live near here, I would still recommend you check this facility out.

Wonderful building and inviting staff I had the pleasure of joining Lorien in Elkridge during the…read morepeak in pie

Bright Star has an excellent staff. During my uncle's illness, they were very flexible. Care…read moresometimes changed daily and I know I created a challenge for the staff, especially Linda, who maintained their schedule. They always accommodated my changes even last minute. Bright Star's nurse, Kathy, was available to answer questions and make suggestions to improve care for my family member. The nursing assistants arrived on time, fixed meals if needed, provide transportation, and even helped with exercises. I was very happy with the care my uncle received and thankful I found Max, owner of Bright Star. I would not hesitate to call Max if we are ever in need of assistance again. Sharon

I have had the best physical therapy and chiropractic experience ever at Living Wellness. I've been…read moreto other places that left me so disappointed I discontinued service altogether. This place is the complete opposite -- truly 5 stars plus for customer service, attention, professionalism, kindness, and proven expertise. They know everyone's name and greet you warmly the moment you walk in. The doctor is very friendly and focusing on specific points to relieve discomfort. The machine timers are top tier for me because one of my concerns (from the past) was being left unattended and that does not happen here. They even check periodically to ensure all is well. Initially, it seemed like a lot with having to visit so much, however, I've been struggling for several years and I knew it wouldn't be resolved immediately. Since coming here, I feel better than I have in years! When they suggested moving me to once-a-month maintenance, I actually insisted on continuing weekly visits -- even paying out of pocket -- because the results have been that good. I cannot say enough great things about this company. I recommend Living Wellness without a single reservation. They are simply the best!

Staff here are great and nice. I agree with other reviews that many ailments were not addressed…read moreduring my time there, and there's a huge lack of privacy. I also was severely overcharged for sessions. I was put on a payment plan to pay my copayments over time. I was told I was paying 40 copayments off monthly, and that I had "great insurance " that covered 40 appointments. I found today that was a lie and only 30 appointments were covered by insurance, and they added on to my payment plan an additional 10 appointments that I now have to pay out of pocket for. I am stuck paying thousands of dollars off for the next year, and I'm still in pain! Would not go back to this establishment.

After being spread so thin with my dad, having dementia, it truly took a toll on our family. We…read morewere torn between home care or assisted living. My family is extremely happy to have chosen heaven on earth home care not only are the caregivers, compassionate, and reliable. they also have provided my dad with late stages of dementia with brain stimulation, activities and exercises. Miss Brown is compassionate and answers her agency phone even during off hours, I have never met a home care agency with such compassion. I am happy that we chose one on one care for my dad and I am extremely happy that we chose heaven on earth home care services dealing with dementia can be A lot. This agency has set the bar high.

My wife's part time Caretaker is wonderful. She is always on time, gentle and makes her feel…read morespecial.

Visit date: June 9, 2026…read more After becoming an established patient, I was hopeful I would be improving and managing my symptoms a lot better. However, I left the office with more questions than answers. My diagnosis is unclear to me because it's inconsistent with what other doctors said. Either someone is incompetent or lying to me. I just wish I knew who was giving me accurate information. What I do know is my visit summary from today's visit isn't fully consistent with what was discussed in office. This is the second time I reviewed information in my summary/therapy orders and there's inaccuracies or treatment plans I'm unaware of. For example, Dr. Zan made a notation that one of my diagnosis is based on hearsay from me (as if I'm lying or something)--BUT I provided her the paperwork from my previous rheumatologist's office that diagnosed and treated me prior. I do a very good job of keeping records of my care and share them with all of my providers, to ensure there's no confusion or delay in my care. I can't lie about lab work and a doctor's findings! So either she's suggesting my previous doctor was lying or I am cured. She kept saying she don't know what I had before but she can only go by what her recent test says. Why not retest or try to get to the bottom of why the ANA testing is inconsistent? It's as if she's ok with leaving it as is. I want a definitive answer to what conditions I have so I can treat them PROPERLY. Her notations seem to suggest my symptoms may be weight related but if she researched my health records provided to her, my conditions and symptoms existed before my recent weight gain. I was VERY thin when I was initially diagnosed. Weight gain may exacerbate symptoms but I want to treat the underlying condition(s) thats causing problems in the first place. Huge red flag when a doctor suggests weight or mood is the cause of ailments--especially when there's clear abnormalities in lab work. Maybe she thought I would be offended if she brought up my weight but communication is important on BOTH ends. If she had expressed this possibility with me, I could have clarified that my abnormal lab work and conditions began before I gained any weight. Ironically, the pain associated with my health conditions is apart of why I gained weight. I feel like I'm regressing, rather than progressing. I've spent the past few years researching and spending a lot of money out of pocket to manage my symptoms because I dont want to rely on prescriptions for the rest of my life. I've followed the advice from my providers, including Dr. Zan--but to no avail. My symptoms were improving and I was hopeful I would experience normalcy again. Now I'm back to the drawing board of finding care for whatever conditions I have. I will be consulting with my PCP about what I should do next. I appreciate his approach by actually doing a thorough exam, ordering tests and requesting labs, to rule out possible health conditions. The first physician that actually listened and found abnormalities with my labs. I credit him for my improvement over the years. It's a shame it's come to this point. This is very frustrating. I don't want my health to go back to my lowest point again. Hopefully, this is a temporary setback. All I can do for now is leave reviews of my experience and talk to my PCP about my options.

Shoutout to Dr Moe Zan and staff. They are comprehensive, reliable, and have a great understanding…read moreof how to make you feel comfortable with their care. This office group used to be in Ellicott City and I have been with them for over 7 years now. My old regular doctor retired ( Dr Gertler) and I was able to get a switch to Dr Zan. The staff has been so supportive over the years and they have helped keep me knowledgeable about my care and my diagnosis. I have also been very grateful to be able to have my lab work, infusions, and shots all under this group if I need them. Getting referrals, appointments, and communication is easy through one on one care , patient portal, or voice mail. Awesome team! And there's a cafe in the building in case you need to snacks there. The staff at the deli is very nice too. Lots of parking! And the patient drop off circle is very helpful. This venue is near so many shops, restaurants, and easily accessible via I-29 or 32. It's closer to me for that, I am even more happy!

I use this site at least every 3 weeks. I have never had a difficult experience. The staff is…read morefriendly and professional.

I am writing to express concerns about the patient experience at this location, which has become…read morechallenging since the departure of Ashley and Nadine. Specifically, I have observed that while generally a skilled phlebotomist, Andrea's patient check-in demeanor has been negative. On one occasion, patients waited for 25 minutes, leading one to leave.My attempt to address this with Regional Director Nicole Gray was not productive. Andrea returned from the back with her supervisor on speakerphone and, seemingly unfazed by the situation, exhibited unprofessional and rude behavior, including a dismissive verbalization of "I Don't Care!!!". This type of response is unacceptable, especially in a healthcare setting.I am also troubled by the handling of previous issues. I was informed that Nadine, who consistently demonstrated politeness, professionalism, and courtesy, was to receive an award. However, she was removed from this location and, to my knowledge, did not receive the promised recognition.Furthermore, my attempts to contact corporate have gone unanswered for several weeks. A separate, serious concern involves unsanitary practices at the LabCorp Catonsville location, where phlebotomists' extremely long hair extensions are allowed to come into contact with patients' arms.To resolve these issues, I propose the following:Immediate attention to Andrea's patient interaction skills, including training and clear expectations for professional conduct.Clarification regarding Nadine's departure and the status of her promised award.A prompt response from corporate regarding my previous communication.A review of hygiene protocols at the LabCorp Catonsville location, with immediate correction of the hair-related issue. As the patient, an experience at LabCorp should not result in distress. I am committed to working collaboratively to find another location to perform routine labs iand ensure a safe and positive experience. There is a pattern of unprofessionalism here. At this point, leaving a review and finding another LabCorp is the only recourse. Wishing everyone the best.

My adult son is severely OCD. He lives on his own but he needed help to cook, clean or care for…read morehimself. I help as much as I can but I feel overwhelmed with pretty much taking care of two households. Nurse Next Door has been a Godsend for me and specially for my son. The nurse was very patient and knowledgeable. Mr. Ernie who arranged and choose the nurse who will be a better fit for my son also made me feel at peace. It's hard enough to deal with a live one in cases like this. Nurse Next Door, makes everything manageable.

DO NOT rely on this agency for quality care or consistent coverage for someone you love. My only…read moreregret is not writing this review sooner to warn families but it has taken about a month to recover. We hired them earlier this year and went through 3 caregivers in 3 months, finally deciding to terminate the agency after the last caregiver quit their agency because they weren't giving her enough hours (which they tried to pin on us). They have a major employee retention problem and I do not believe they properly vet their employees before hiring them (i.e. no background check, in-person meetings or calling references before they send them to clients' homes). We dealt with significant difficulties, including: (1) inexperienced and unprofessional caregivers; (2) caregivers showing up late for shifts or not showing up for shifts at all; (3) unprofessional administrative staff who are terrible communicators -- one would call both caregivers and clients multiple times in a day without leaving voice-mails and when I decided to terminate after citing problems with their agency he sent me a response that he thought their agency was "perfect"; and (4) the agency's inability to find coverage for shifts or replacement caregivers when there's an issue.