my visit was great. Anastasia was helpful and patient. she made me feel valued. good selection too.read more

Store Manager Zac at the Wolf Road branch was outstandingly helpful. I've been shopping here for…read moreyears and the service is always to notch. Their "Welcome Adoption Bundle" program is outstanding.

Took the dogs for a bath today at our go to local pet store. What an easy experience! $30 for 2…read moreand they provide the smocks, towels, shampoo and conditioner, but best of all the clean up. We didn't use the dryer but they have that too!

This is a great locally owned pet store! Everyone is always so friendly and willing to help!!…read morePlus they have the best Santa At Christmas time for pet pics AND it's incredibly organized!

Great rewards on dog products my dog loves. And frequent discounts on the food and treats. Everyone…read moreis very friendly. They take veteran's discounts as well. Helps tremendously!!

My dog had very long nails and the staff (3) were exceptionally kind and knowledgeable in trimming…read morehis nails

This is a great place to bring your dog for the most part. The staff truly care about the animals…read moreand are very communicative with owners about any issues. The owner seems like she honestly cares about the animals but she disregards many employee concerns. It is not an ideal place to work. Employees are often not communicated with until last minute about staying beyond their designated shift and they are asked to perform tasks well outside of their hired job description. For example, incubating and raising ducks and chickens inside the bathroom of the business. This also led to the heat lamp blowing from being left on all the time, and causing a small fire that was thankfully caught by another employee before it caused any damage to people, the dogs or the building. The ducks and chickens remained even after. The entire bathroom was virtually unusable as the ducks and chickens were allowed to roam around defecating on the floor.

When HLB opened in Troy it was a godsend for my two fur babies. Back in 2020, I owned 40.00 for pet…read morevisits. Then COVID happened, I got laid off after I had moved. I didn't find work for months. It was a terrible time. And I forgot about the debt because I was barely getting by. Now that I'm back on better ground, I paid my debt and requested a pet visits for my senior doxy. Paula declined and stated she informed a fellow pet service of my debt. It is her right to decline but purposely trying to sabotage me getting service from someone else is truly mean spirited.

Professional and competent staff... I was sad to hear that the business was closing because I used…read moreto go there on a fairly regular basis because I feel that other pet stores are very expensive

This is a pet store located near the downstairs entrance to Macy's…read more They do have a good selection of items from breed specific gear like wall signs or coasters. Think "I love my Shih Tzu" type items. There was a decent array of dog clothing located near the front of the store. Fresh baked dog goodies are also available in a case by the register. Nice selection of leashes and a good amount of dog toys. They also carry items for smaller pets like hamsters and gerbils. If you are looking for travel pet carriers, they do have some. I don't love that they sell dogs here, so that's the only real con to this store. Would love to see them team up with a local rescue or humane society and give them space to showcase dogs who don't have homes. They also sell birds and smaller critters like hamsters.

We went to the store yesterday (June 21, 2021) a very nice professional employee was very…read moreknowledgeable about the ingredients for healthy food. She helped us pick out dog food that was is similar to the one we have been using for our dogs because we could not find the product that we have been using in this area. We moved from out of state and the very nice young professional employee found us another food that was very similar. And it's local and a family owned business. Which we really like to support. She also informed us that the food that we buy at a local grocery store was recalled and we had no idea that was happening. So we thank you for helping us with our dogs so that they are on a healthier diet. Thank you very much and will see you soon

Healthy Pet is a great place to come for better brands of pet food. I feed my dogs wellness brand…read moretreats and food, and the selection at the other stores around here, isn't as good as what Healthy Pet carries. When I first got my pups, Healthy Pet was the only place where I could find natural food options for dogs. So that leads me to believe they are in the know on what's best for your pets, before other stores do. Another reason I like coming here, are the free roaming cats. No, I'm not a crazy cat lady!! It's fun when for me when I come across one, and a couple are very friendly and like to be pet. This is something I like because my daughter is allergic to cats and I can no longer have kitties in my place. Years ago, my father brought me here and we discovered they had cats available for adoption. Of course I fell in love with one and had to have her. The process and what they required for someone to adopt was a bit strict. They will not let you adopt if you plan on letting the cat out. At least back then they wouldn't. We got a lecture on the dangers of letting a cat outdoors and we had to swear we'd keep her inside. I thought this was a bit much. But when the lecture was over and I swore I'd keep her inside, I left with a kitty. They have a program for pet food, where if you buy ten bags, you get one free. I personally think this is a good deal. The pet bed and leash/harness selection isn't great, but they have enough. They have bulk bird food I buy for both my outside bird feeders and my inside parakeet, who has a preference for their bird food. They have a nice fish selection, both salt water and fresh. And they still have a cat adoption clinic, in their store. Every time I go there, there are quite a few available. If you're looking for specialty dog food brands, or the usual brands, and a more personal form of customer service, this is a nice place. I'm giving four stars and not five because of their requirements for cat adoptions, semi limited hours, and lack of non food dog items such as leashes etc. Oh, the cat I adopted, Sophie. She lived to be 13 and was an outdoor cat her whole life. She could often be found under the lilac tree or on the walkway getting a cat tan, often accompanied by the other outdoor cats of the neighborhood.

We had a wonderful experience adopting two guinea pigs from this shelter. Very pleased with the…read moreoutcome and experience.

I picked up my cat that was microchipped with my name listed as a contact. I of course explained I…read morehad rehomed her due to medical issues and I was unable to care for her. The manager there the older, tall, Caucasian woman with short brown hair with highlights or whatever. I came in obviously anxious to make sure she was okay. This woman was so incredibly judgmental and rude to me for no reason like I was interrupting something. I just wanted my cat back that was the entire reason I went to pick her up. The women in the other part of the building were sweethearts. I thought that was that I wouldn't have to go back. I checked the stray page again a few days later to ensure none of the other cats I previously rehomed were brought in since I didn't want them to end up like my one girl I picked up a few days earlier since I am in a much better spot now. That being said I saw a cat that looked like a possible match to a different cat I rehomed. I called and asked for information on the cat. They neglected to mention how old the cat was when I was on the phone with the woman. I drove 45 minutes one way since they said I can come in and make sure it wasn't her. I get there and once again the manager was a problem again with her attitude. I was talking with a different person at the front desk, and she cuts her and myself off multiple times. Manager tells me to go wait over in the area with the chairs with an attitude she has had since she seen me walk through the doors. I wait for my turn to see if I can view the cat, I was curious about. I was told on the phone I could then as soon as it's my turn. I explain the situation again for the 3rd time. The person goes and asks the manager if I can go back to check even though they already said I could. I wait another 15-20 minutes. The manager finally comes in and I have to explain the situation AGAIN! She cuts me off while i'm talking and asks if I have proof of ownership. I explained my proof of ownership and how I rehomed her due to my medical issues. She accuses me collecting cats and then goes on to belittle me and talk down to me like i'm stupid. Proceeds to continue talking for 10 minutes saying a lot of cats look alike and it doesn't mean that it's her. I explained that yes, I understand that but, if one of the cats I rehomed was on the streets I would like to take them back and keep them since I'm physically and financially able to again. She continues to cut me off saying it's not my responsibility and a bunch of other condescending comments that really rubbed me the wrong way. After 15-20 minutes of listening to her she asks how old the cat was I told her and she said no it's not your cat that this cat is a year old. At this point I was livid. I drove 45 minutes one way just to be lectured by someone that has ZERO right to be lecturing anyone. I try to leave, and she continues to go on about how it's not my responsibility if one of my cats ended up at MHHS after I rehomed them. I absolutely cannot believe someone would put someone like her in a manger position. I genuinely hope they find a better manager for this establishment because this entire experience left a godawful taste in my mouth. Please do better. This humane society has gone downhill.

Not to be confused with The Pep Zone, which is the Etihad Stadium, where Manchester City pay, I…read moremean play. I found this place heartbreaking and not just because there are so many dogs begging for homes and not just because the concept itself is very sad - but also because the conditions weren't very good, and they often aren't in shelters either but those are no profit places, and this is a profit making store, so I don't get it. I mean I get it but I don't want to get it. I've seen worse but it's still heartbreaking and I highly encourage you to adopt a dog from a no-kill shelter rather than places like this, so that a place like this doesn't have the money to keep doing what it's doing.

I have purchased 2 puppies. One was returned immediately due to sickness. The other was matted,…read morecovered in its own poop and urine to the point the Vet had to completely shave her. The workers stated to me, we are not allowed to wash them. I kept my puppy which was way over priced for her own safety. It's been a year and half. My puppy has had many vet visits. Her neck is deformed, which causes many expensive bills. She is the most loveable fur baby ever, yet she was not full breed, she is not a healthy pup as they state. Her pedigree papers according to vet can not be accurate. She is not a mini poodle only. Definitely a mixed breeding. If you can not properly care for the animals by cleaning them you should not be allowed to cage nor sell them period.

I took my Golden Retriever there for a full bath, the extra nail grind, and paid for the extra 15…read moreminutes of brush. Just got back from a camping trip so my fur baby needed the extras. My groomer-who knows me and how well I treat my Pup, was just nasty. Upset she had to do a little extra work that I paid for. I've always tipped her well, usually $20 cash on a $60 bath. Maybe they are pushing their employees at PetSmart harder nowadays, but no excuse for the comments she made about me and my best buddy. Haven't been back since.

Great job with an older Labrador who had never been groomed. She came home sparkling.read more

Whiskers Animal Benevolent is an amazing cage-free cat rescue organization! I highly recommend them…read morewhen you consider cat adoption or if you are looking to be a volunteer or donate funds to be benefactors for cats. The kitties are well cared for, and they have excellent vet care, and are spayed or neutered before being adopted out. I adopted two kitties recently who were rescued from life on the streets. Whiskers adoption coordinator was honest that these two kitties may not be lap cats for a while, if at all. One is eating out of my hand and wants human company. The other is shy, but will have the opportunity to adapt at his own pace with lots of love and reassurance at arms length. Most of Whiskers kitties are ready for your lap!!! Many had families who could no longer care for them or they were found as strays and obviously had families at some point! I highly recommend this organization!!!! They have kittens, adults of so many breeds. I feel they asked the questions on the application and interview to be sure I would be the right fit and provide proper care for these sweet kitties to have safe, loving, indoor homes for life! I adopted a senior kitty in 2019 who had been abandoned outdoors before Whiskers took him in. As I learned at the end of his life, he had survived being hit by a car in his previous life (my vet saw multiple healed rib fractures that indicated this.) So Whiskers gave him the opportunity to have a loving home that was filled with so many "firsts" for this little old man, toys, cat beds, furniture, warmth.... Oscar was so loved and did so well in my home with me and two senior cats. With Oscar's passing, kitties and I took time to mourn and opened our hearts and home in his memory to adopt Coco and Carruthers. They are family! Whiskers gave great guidance on the socialization process for these two precious fur kids to humans & my seniors. I think it is exceptional that Whiskers takes seriously approving potential families by checking veterinary care references and history or willingness and ability to follow guidelines for vet care. Friends who adopted from Whiskers Animal Benevolent referred me. I will be eternally grateful.

Very disappointing experience. I went in hoping to adopt a cat and left feeling discouraged and…read moredisrespected. The staff member I interacted with was dismissive and unprofessional, and I did not feel treated with the courtesy that potential adopters deserve. What was most concerning was that, during my visit, I also witnessed two other people being turned away from adopting cats they were interested in. Seeing multiple prospective adopters leave without a cat made me question how the adoption process is being handled. I fully understand the importance of screening adopters and ensuring animals go to good homes. However, there is a difference between careful screening and poor customer service. My experience left me feeling like helping cats find loving homes was not the priority. I hope management takes this feedback seriously and works to improve how prospective adopters are treated. Jessica is the problem. everyone else was amazing!