We had a wonderful experience adopting two guinea pigs from this shelter. Very pleased with the…read moreoutcome and experience.

I picked up my cat that was microchipped with my name listed as a contact. I of course explained I…read morehad rehomed her due to medical issues and I was unable to care for her. The manager there the older, tall, Caucasian woman with short brown hair with highlights or whatever. I came in obviously anxious to make sure she was okay. This woman was so incredibly judgmental and rude to me for no reason like I was interrupting something. I just wanted my cat back that was the entire reason I went to pick her up. The women in the other part of the building were sweethearts. I thought that was that I wouldn't have to go back. I checked the stray page again a few days later to ensure none of the other cats I previously rehomed were brought in since I didn't want them to end up like my one girl I picked up a few days earlier since I am in a much better spot now. That being said I saw a cat that looked like a possible match to a different cat I rehomed. I called and asked for information on the cat. They neglected to mention how old the cat was when I was on the phone with the woman. I drove 45 minutes one way since they said I can come in and make sure it wasn't her. I get there and once again the manager was a problem again with her attitude. I was talking with a different person at the front desk, and she cuts her and myself off multiple times. Manager tells me to go wait over in the area with the chairs with an attitude she has had since she seen me walk through the doors. I wait for my turn to see if I can view the cat, I was curious about. I was told on the phone I could then as soon as it's my turn. I explain the situation again for the 3rd time. The person goes and asks the manager if I can go back to check even though they already said I could. I wait another 15-20 minutes. The manager finally comes in and I have to explain the situation AGAIN! She cuts me off while i'm talking and asks if I have proof of ownership. I explained my proof of ownership and how I rehomed her due to my medical issues. She accuses me collecting cats and then goes on to belittle me and talk down to me like i'm stupid. Proceeds to continue talking for 10 minutes saying a lot of cats look alike and it doesn't mean that it's her. I explained that yes, I understand that but, if one of the cats I rehomed was on the streets I would like to take them back and keep them since I'm physically and financially able to again. She continues to cut me off saying it's not my responsibility and a bunch of other condescending comments that really rubbed me the wrong way. After 15-20 minutes of listening to her she asks how old the cat was I told her and she said no it's not your cat that this cat is a year old. At this point I was livid. I drove 45 minutes one way just to be lectured by someone that has ZERO right to be lecturing anyone. I try to leave, and she continues to go on about how it's not my responsibility if one of my cats ended up at MHHS after I rehomed them. I absolutely cannot believe someone would put someone like her in a manger position. I genuinely hope they find a better manager for this establishment because this entire experience left a godawful taste in my mouth. Please do better. This humane society has gone downhill.

Very disappointing experience. I went in hoping to adopt a cat and left feeling discouraged and…read moredisrespected. The staff member I interacted with was dismissive and unprofessional, and I did not feel treated with the courtesy that potential adopters deserve. What was most concerning was that, during my visit, I also witnessed two other people being turned away from adopting cats they were interested in. Seeing multiple prospective adopters leave without a cat made me question how the adoption process is being handled. I fully understand the importance of screening adopters and ensuring animals go to good homes. However, there is a difference between careful screening and poor customer service. My experience left me feeling like helping cats find loving homes was not the priority. I hope management takes this feedback seriously and works to improve how prospective adopters are treated. Jessica is the problem. everyone else was amazing!

My experience was much like the other commenters here. I've been a dedicated cat owner for over…read morethirty years but got denied because I sometimes take my current well-behaved cat onto our swing chair on warm days. I regret my past donations. Their adoption committee seems to be on a power trip.

This is hands down the most well run shelter i've ever been to. Never seen the animals so ate ease…read morein a shelter environment. Awesome place.

On August 12, 2026 my grand rabbit passed away. I called my daughter who's out of state at school…read moreto let her know because Miley (the rabbit) was hers. She sent me the money to get Miley cremated so she could come back home which is $60 for the cremation. My daughter sent $80 so she could get her nose print and fur clipping. I called her while there and told her that the clay paw print was a extra $30. She said okay and asked for that as well. My daughter sent me the $30 for Miley's clay paw print. I and my daughter paid a total of $110 for her rabbit to come home. We paid on card and left Miley with APF. We trusted APF to make sure our wishes were fulfilled and granted. I was called yesterday August 19, 2026 towards the end of day that Miley had been returned and was ready for pickup. I was unable to pick her up yesterday so I went and picked Miley up today. I arrived at APF around 12:10pm. I walked in and picked up her remains. I was looking thru the bag when I noticed that the paw print was not there. So I walked back in and addressed the issue. They made it feel like I was lying to them and went and checked the receipt and saw that I did pay for it but never got it. Then they said that they will talk with the people tomorrow when they come in and I told them no because it wasn't going to fix the issue it's not like they can do her paw print now as she is cremated. I told them I wanted a refund. They asked me my address and I told them that they could refund it how I paid for it. They said that they aren't able to do that which I found highly aggravating. So they are mailing me a paper check. If this happened to someone who had lost a child in birth and they never did their child's hand and foot print an the child was cremated the parents and family would be highly upset and emotional. This is the same thing. Some people view there animals as there kids and treat them as such. There are no words in which we can express our aggravation, hurt, and there is absolutely no way they can ever correct this for us either. I'm shaking writing this because this is something that we will never be able to look at again. When I look at my dog's paw prints, my cat paw print, I an my daughter will never be able to look at Miley's paw print.

I was contacted fairly quickly. Looking at an adult dog, a video conversation was requested. We…read morehave had a minimum of 2 dogs our whole lives. 2 of them disabled. I said that was fine. During the video I showed our home inside and out. When going outside I mentioned the handicap ramp that is in the front of our home. I was then asked if my wife was always in the wheelchair. My response (no). Why? I then showed I was expanding our dog kennel area. The next question took me by surprise. What kind of home is this. My response, a mobile home on 1 acre. Why this question. I know why because I've faced this discrimination before. Suddenly the dog was most likely unavailable. Never heard anything after that.

I would not recommend even filling out an application unless you have already worked with them…read more They give priority to people they already know. Extremely rude in communications and unless you are in albany, youew not in their radius. There is no transparency of adoption radius, or priority when placing .

Hailey was such a great help and was so kind. This place is my regular store and there's a reason…read morewhy!

They did it again! Nicely groomed and freshly trimmed, it only lasted about 10 minutes after I got…read morehome because he jumped in the pool and then ran through the mud.

We adopted the cutest most loving,, and eccentric chihuahua mix from Homeward Bound nearly seven…read moreyears ago. He continues to be featured in their annual calendar as well as in our home. While their fee is a little higher than most, part of it is returned once the adopted puppy is neutered. In retrospect we regretted not adopting Diego's brother as well. My one issue was that because we are seniors, they were concerned as to how we would provide for our dogs as time progressed. We explained that our respective wills provided for immediate family, our daughter and husband, to assume guardianship in the event of our demise or incapacitation. Thank you Homeward Bound from us and Diego. He is in his forever home being loved.

Unfortunately, our experience with this organization was extremely frustrating…read more We are experienced and responsible dog owners who work from home, have a large fenced in yard, and have successfully adopted and raised several dogs. Despite all this, the process turned into what felt like an endless stream of emails about our dog's veterinary files, with repeated requests and questions that were often unclear or inadequately explained. The biggest issue was communication. Several emails were short and on the rude side, others incomplete and confusing, leaving us unsure about what information was actually needed. Rather than resolving things, each exchange seemed to generate another email and another question. A simple phone call could likely have clarified everything in a matter of minutes, but the volunteer in question, Tamara, didn't leave one nor do I have her last name. I completely understand and support careful screening by rescue organizations. The welfare of the animals should absolutely come first. But a thorough adoption process also needs to be clear, consistent, and respectful of prospective adopters' time. In the end, the process became so unnecessarily complicated that we decided not to continue. It's a shame, because we were genuinely hoping to give another dog a loving home. I hope the organization considers improving its communication with prospective adopters.

Exceĺlent pet sitting services, very responsive and took great care of my dogs, went the extra mile…read moreto be sure they were well looked after.

I used Must Love Pawz for a 5 day out of town trip. The process was really easy. I signed up, had…read morea home visit and the rest was taken care of by the company. Karissa was amazing. I got updates daily with pictures and feedback. I was able to text any questions or concerns/update. I am SO relieved to find this service. I will be using them again for sure. It take the anxiety out of trying to coordinate visits with family/friends. The price was VERY reasonable as well.

Not to be confused with The Pep Zone, which is the Etihad Stadium, where Manchester City pay, I…read moremean play. I found this place heartbreaking and not just because there are so many dogs begging for homes and not just because the concept itself is very sad - but also because the conditions weren't very good, and they often aren't in shelters either but those are no profit places, and this is a profit making store, so I don't get it. I mean I get it but I don't want to get it. I've seen worse but it's still heartbreaking and I highly encourage you to adopt a dog from a no-kill shelter rather than places like this, so that a place like this doesn't have the money to keep doing what it's doing.

I have purchased 2 puppies. One was returned immediately due to sickness. The other was matted,…read morecovered in its own poop and urine to the point the Vet had to completely shave her. The workers stated to me, we are not allowed to wash them. I kept my puppy which was way over priced for her own safety. It's been a year and half. My puppy has had many vet visits. Her neck is deformed, which causes many expensive bills. She is the most loveable fur baby ever, yet she was not full breed, she is not a healthy pup as they state. Her pedigree papers according to vet can not be accurate. She is not a mini poodle only. Definitely a mixed breeding. If you can not properly care for the animals by cleaning them you should not be allowed to cage nor sell them period.

Mountain Rottie was so easy and wonderful to work with as we looked for a second dog. They clearly…read moreput the welfare of the dogs first and do their utmost to make sure a family is a good match. We were very impressed by the vetting the process. We knew it would be a bit tricky to find the right dog for us because we have two young children and an older dog who is very anxious. Plus we are a very social family, so there are often friends coming over. While it didn't work out with the first dog we inquired about, we did ultimately get the best dog for our family. We love our Fergus, and he fits perfectly with our family. We really appreciate all of the time and care MRR took in taking care of him and helping us find our perfect match.

We have adopted three dogs from Mountain Rottie Rescue and plan to adopt from them for life. The…read moreMRR adoption process is necessarily thorough; their number one priority is finding the best fit home for each dog. How could you ask for anything else?