Completely overcharged and the guy was a complete jerk. Please do not use this company. Plenty of honest locksmiths out there, this isn't one of them. He told me he would send another locksmith to make the key, come to find out it was a separate company that was subbed out. That locksmith was shocked that I was charged so much. Told me he charges half what I was charged. Completely dishonest sleazy business. read more

I requested service from this company, and over the phone, I was quoted $55. However, the total price ended up being $205 because I was later informed that there was an additional service fee. Although the job was completed, my door no longer shuts properly because the technician bent it while opening it. I am very disappointed with the service and will not be using this company again. read more

Capital Locksmith - Door will not close all the way becasue the service tech pulled the door. - Keys & Locksmiths Near Me - Washington, DC, District of Columbia

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A locksmith, named Mark or Mike, driving a black Benze SUV was sent to my apartment to fix a lock at the entrance door Iin Herndon Reston area. His bill came out was twice of what he originally quoted. A few examples of the extras as I can remembered since he did not leave the itemized receip he wrotet: the trip visit fee, a common key for two locks, tax for the parts, 5% for paying with credit card, but he does not accept check.none was disclosed upfront. He only email me the total charge but did not give me the itemized receipt, even after I called the office to ask for it. I will not use the company and locksmith again. read more

I would rate 0, the guy came in Benz suv was rushing to get order done on the phone and with outragious ripoff prices to unlock the garage door for 150$ which was done in 5 mins. I would not recommend this service given the outragious price. read more

I had to get lock for old iron door. I called the store and informed them of the lock I needed. They asked me to send them a picture which I did and they provided me the information and help I needed via email. These guys were able to rekey the lock within minutes and saved me a ton of money. Everyone were so friendly and pleasant. I highly recommend this business. read more

I called and advised I needed my condo post office box lock replaced. I asked twice how much it would cost. The guy was evasive and said he needed to look at the lock Before he could say. He shows up the next day in a Mercedes SUV quickly removes the lock (it took about 2 seconds), and then proceeds to tell me that the charges are $79 service fee for showing up, and $159 to replace the lock!!!! I said if you had told me that when I asked you yesterday how much it would cost, I wouldn't have hired you. He had already removed my lock, so I was stuck. It took him all of five minutes to replace the lock. And wanted to charge me $ $238!!!! The post office charges $30. He knew I was very angry and ended up charging $129. Which is still 4 times what the post office charges! No wonder he drives a Mercedes. Do not schedule him to come out unless he gives you the price up front. read more

I had an appointment with the DMV, and my safe where I keep important documents would not open for me. I did a quick search and saw this business had several five star ratings (obviously not on Yelp) so I called them. They were responsive but I had to ask twice about pricing. It was $79 service call and additional cost starting at $119. Usually if a company does the service, the service call cost is part of the final bill. The locksmith was nice and it took him TEN minutes to open the safe. At the end, he charged $300!!! He told me their pricing for ANY safe starts at $300. It would have been nice if you told me that cost up front. This is very deceptive business practice, but it explained why he was driving a Mercedes SUV to the service call. I would not recommend them. read more

I requested that Capital Locksmith rekey the lock on my entry door. Prior to agreeing to perform the rekeying service the locksmith requested that I text him a picture of my existing key so he could determine if rekeying the lock was possible. The locksmith determined that rekeying my lock could be done. I was able to quickly make an appointment for the service. The locksmith arrived on time and quickly rekeyed the lock. I had requested 5 keys and he fulfilled my request. The cost for the service was very reasonable. I am very satisfied with the services of Capital Locksmith. read more

When you first walk in to Capitol Locksmith it doesn't appear as though you are going to find what you want. There is a tiny area for customers, just 4 short and narrow aisles. But, they have tons of stuff packed into this place behind the counter. Just ask for what you need and they probably have it. 220 volt wall plug, got it. Paint thinner, got it. The guys in here are all knowledgeable and friendly. It really is a throw back to how hardware stores used to be before Home Depot put most places out of business. It's not quite Fragger's but, it can be a blessing when you've already started a project and desperately need a missing piece to finish the job. read more

Absolutely terrible service. Im thinking NO WAY could these other reviews have had the same guy who showed up an hour and a half late to my house and half did the job because he said he didnt have all the tools he needed. When I asked if he could come back the next day to finish he told me "yes but you know that will be an extra service fee". Are you kidding?! If he hadnt already started dismantling my locks I would have kicked him out of my house. read more

For those people who complained about the service, you must not be from this area, or haven't lived in the area very long. If you want somebody who will "service" you, go to Home Depot. They already have kneepads on. Capital Locksmith has gotten me out of numerous jams. It's a neighborhood hardware store. It doesn't claim to be anything more than that. If they have what you need, awesome. They'll find it from their rows of storage and crap for you. If they don't have it, they'll tell you where you can get it. The prices are cheap, the place is locally owned, and if you need help with a project at home, they'll come by and help you out of a bind. Were you expecting a cappuccino with your screws? I'll defend this place till the death. read more

Good place to get keys cut for $2.49, pick up hardware supplies, etc. Only downside is they close at 5pm on weekdays. read more

This is only a review of the services, not the retail. Before yesterday, we had a 5-key entry system: storm door, front door, back door, back security door, back gate. It was a nightmare. And on top of it all, each door required a key in and a key out (read: on my than one occasion, I found myself locked inside the house--not so good in an emergency, right?). Enter Capital Locksmith. An hour and $350 later, we had one key and switch bolts in every door. Ah, now I can rest easy! The missing star is for a late arrival and no notice. But the service more than made up for it!! read more

Jack was so kind when we got locked out of our house. He helped quickly and when we eventually got in ourselves, despite being on his way, didn't charge us. 1000000% would use again when us idiots lock ourselves out again. read more

Super impressed with Capital Locksmith's service. I called to have a condo mailbox key fixed and the owner (I'm assuming) answered the call and was incredibly friendly. He said they were pretty busy that day but would try and get someone out either same day or the next day. I've called about 5 other local locksmiths and they were all booked until next week. I got a call later on in the day and the locksmith was very cooperative in working around my schedule. He was seriously in and out in under 10 minutes. Now I have access to my mail! Thanks Capital Locksmith! read more

Jack was responsive and helped unlock my bedroom! Best locksmith in Olney! He provided same day service, within a few hours, from the time I left him a voicemail. Gave me the total cost up front via a text I sent him with photos of the lock, he worked with me to make sure the price is affordable and within my budget. His quote beat all competitors in the area! read more

STAY AWAY!!!!! Being new to the dc area,I made the mistake of going into this small,dark,and dingy store to make a purchase.We'll,Exler wasn't interested in my purchase.He walked past me,and straight to my african american teenage daughter,and started talking about his car,and wouldn't she like to go for a ride..I thought he was kidding at first.When I asked for an explanation,he became even more rude and arrogant.As I quickly left,I told him that I was going to pray for him,and I thank God I didn't go to jail that day. IF YOU'RE LOOKING FOR A BUSINESS DONT GO THERE!!!! read more

This is actually a hardware store that provides locksmith and security services. The place has saved my day many times. I need something while I'm in the middle of doing a job. First thing that comes to my mind is Home Depot Oh My God. Then I remember the hardware store just south of the Petworth Metro Station at the intersection of Georgia and New Hampshire Avenue, NW. And I wonder: "Is it open?" They don't keep predictable hours so far as I can tell but almost always when I've needed them to be open they are. You go inside and it is dark with rows of shelves and shelves with little parts and widgets and all those things you need and good buys on things you never knew you needed. Like this morning, a simple request: "I need some very small screws with anchors." The fellow immediately went to a place amidst thousands of little parts and held it out to me and said, "Like this?". It was exactly what I needed. I was able to do in 10 minutes what would have taken more than an hour by being able to get what I needed within five blocks of where I live. Otherwise it would have been Pfieffers in Mt. Pleasant or Oh God Please No Home Depot. And what I've neglected to say is how nice these people are. The owner's daughter is playing in the store when I go in. I like that. The owner himself is friendly as he can be. For example, the first time I went there after we'd lived in the neighborhood about a month he asked, "Are you new to the neighborhood?" and then began to tell me about businesses in the area, services his shop provides, etc. A reaffirmation for me that one of the best qualities of DC is that it is actually a collection of neighborhoods that comprise a city. So if you live anywhere near the Petworth Metro, need some hardware, go to this place, enjoy the conversation, get what you need and feel good about shopping locally rather than paying the Ubiquitous Hardware Beast. read more

I experienced the Hyde customer service of this Jekyll and Hyde store. The guy behind the desk borders on rude with every gesture, and, given his behavior, he must be either stupid or dishonest or both. read more

I went into the store with a set of locks to be rekeyed. Very fast, nice, and knowledgable. For other hardware, the store is a bit dark and small, but for that random thing, it very well might be packed into a corner, particularly items unique to the older houses in the area (like old keyhole locks ready to cut?!). read more

I had lost a key to an ignition, and when I brought it in to see if they could create a new one, they were very friendly and helpful. I didn't give them a lot to work with, and couldn't provide the key codes they needed, but the owner spent a lot of time trying to help me out. I really appreciate the effort they put in trying to crack the key. read more

I was locked out of my shipping container and Larry arrived promptly and was very kind and helpful.

I have been to this hardware store only four or five times, but that's over a period of ten years, which gives me a long term view of the quality of their service. It's everything you could ask for in a small neighborhood store. The owner and his helper are knowledgeable, know their inventory, are polite and helpful. I have never been disappointed. If they don't have what I need, they tell me how I can obtain the item. I've always gone to have work done on my Baldwin deadbolts, a lengthy process, so I've had many opportunities to watch interactions with other customers -- always flawless I've read the negative reviews and I find them difficult to believe given my experience over the years. I think Capital Locksmith deserves a five star rating, and more. Try it, I think you'll come to the same conclusion. read more

These guys were great. They came by the same day. The guy that answered the phones was super nice. And, they were way cheaper than some of the other places I called (hope they don't read this and change that). Excellent service. read more

Terrible customer service!!!! There are a ton of other locksmiths in this area, USE THEM!

I called this service on a Sunday to have a lock changed on a security door in my house as I had been robbed the night before. They charged $700, outrageous, so I was robbed twice in 24 hours. They did not say so in the beginning, the guy kept saying he needed parts or something. These people are just out and out crooks. read more

Hardware/Locksmith shop with minimal inventory and sleazy customer service, which stays afloat by managing to up-charge first (and only) time customers 200% and 300% what they might pay elsewhere. I live a couple blocks away, but after my past couple experiences I"ll go across the city before I ever go here again. read more

I recently moved into the neighborhood of Petworth and I am very luck to have Capital Locksmith/Hardware Store across the street from my apartment. They always seem to figure out an answer to my question(s) and have been very helpful in explaining how to use the materials I purchase. Robert gave me great advice regarding anchors I was looking for when bolting my bookcases to the wall and Jack recently came up with some inventive way of bolting my milk crate to the back of my bicycle. Even though the items I bought were not big ticket/pricey, they took the time to help me problem solve and get me what I needed. read more

Update: Not only was I overcharged, the lock was put on backwards, so my mailbox had never properly been secured. I called Capitol Locksmith to report this and ask that someone be sent out to replace the lock. The man who answered the phone, whom I suspect is the owner, asked why it had taken me a month to report it. I countered with questions of my own: what the timing had to do with his locksmith not properly replacing the lock; did he intend for the lock to only last one month? He hung up on me. I called back. He stopped answering the phone and did not return my calls. So I left a message letting him know that I had 1. the receipt for the lock change service; 2. the check I wrote his locksmith; and 3. my banking statement showing the time and date that his locksmith cashed the check. I informed him that I would file a complaint with the Better Business Bureau, update my review on Yelp about this new burst of rudeness and incompetence, and take legal action in small claims court if necessary. Low and behold, I receive the sweetest message from someone in the office. It really shouldn't take all of that to get decent service, especially after I've been grossly overcharged. The icing on the cake: a couple of days later, the lock just completely fell off the mailbox door because it wasnt fully screwed on in the first place. AWESOME. Since I clearly didn't trust Capitol Locksmith to do anything akin to a competent job, I asked my building's maintenance man to put the lock back on for me. He was kind enough to oblige. DO NOT WASTE YOUR MONEY WITH THESE PEOPLE. read more

Super fast, friendly, and efficient! We called on a Sunday because our back gate lock was broken and they showed up in 30 minutes and replaced the lock in 10 minutes. Highly recommended! read more

They turned up in reasonable time after I locked myself out of my house. I asked them how much it would be and they said $125, which seemed high but I guess that's what they charge. Then after they had opened the door they charges me $159 saying there was an additional transport charge! It was good service but I felt like they were taking advantage of me on the price. read more

Completely agree with the other reviewers. This place has what you need. They have a few of everything, not a huge selection, which is great unless you are a person that actually does enjoy looking over the 200 kinds of shower curtains & hooks at Bed, Bath, & Beyond...also, the prices are comparable or cheaper than chain hardware stores. read more

These guys did a great job for us. They came out the same day we called them to fix our locks and actually arrived when they said they would. The work didn't take very long and they called the next day to make sure we were satisfied. I really appreciate their extra care and attention. We'll definitely call them again if we need a locksmith! read more

Awesome business. Received quick service at a reasonable price. The service guy was extremely helpful and went above and beyond. I high recommend A-Capitol Company to anyone requiring locksmith services. read more

Horribly OVERPRICED and not direct and up-front with the pricing or service to be provided! If you don't mind paying $180-210 just because you locked your keys in your car 5 mins. down the road from their headquarters, then be my guest. I would NEVER recommend this "company". read more

I am new to the neighborhood and needed hardware. I enjoyed the shop because it has an old main street hardware store ambiance. It has more than one can imagine just by walking the aisles. The staff was nice. The owner is the owner. He is very knowledgable. I will shop there again for my needs. read more