Everyone on staff was super helpful and made the entire process easy. Low pressure environment…read moreunlike other car lots where salespeople push and push. They all have a great attitude and are there if you have any questions. HIGHLY RECOMMEND

This is the first time we bought a car from a used car dealer and everything went well. Jace and…read moreAnastacia make a great sales team and they both helped us with the buying process. They were both very friendly, knowledgeable, and easy to work with. Jace explained everything to us in detail and made us feel comfortable during the time we spend there. Buying a used car can be scary, but this team made it an easy and pleasurable experience.

BEWARE! DO NOT BE SCAMMED!! Drove 2 hours to pay cash on a vehicle here for my 16 year old daughter…read moreand the car we purchased made it around 150 miles before problems arose. Now it's gong to cost way more than it's worth to fix the vehicle. Called the dealership and they said tough luck and have a nice day. This is extremely bad customer service and care. I even talked with the dealer while buying the car about how I really just want a reliable car for my daughter to keep her safe and not get stuck on the side of the road and he agreed on how important that is with out thinking twice about selling me a car with problems. Sadly they don't stand behind their business or product once cash is in hand. I strongly urge buyers to look elsewhere!

From the owner: Welcome to Tennessee Auto Network LLC, located in Knoxville, TN, your number one source for quality…read moreused vehicles. With our impressive inventory of cars, trucks, and SUV's, we're sure to meet your needs and budget. Our team is made up of automotive professionals you can trust and we guarantee a hassle-free, satisfying car buying experience. We look forward to serving you in the near future!

I traded in my 2020 Chevy Silverado High Country at this dealership on December 8th for a Ford…read moreF-250. At the time of the deal, I owed more on the Chevy than they were willing to allow for the trade, so $8,000 in negative equity was rolled into the Ford loan. Both vehicles were financed through TVA Credit Union. Three weeks later, I discovered that my Chevy truck payment was still being drafted from my bank account. After contacting TVA, I learned that the dealership never paid off the original loan, meaning I currently have TWO active auto loans for ONE vehicle. Even worse: * The dealership still has my Chevy * They have listed it for sale on their lot * They do not legally own it, because the loan was never satisfied * As of today, they are holding a vehicle worth approximately $31,000 without paying for it This has put me in an impossible position: * Make two truck payments * Or miss a payment for the first time in my life and damage my credit, through no fault of my own When I attempted to resolve this: * I was hung up on * Staff became rude and dismissive * Calls are now ignored * I have effectively been blocked after asking legitimate questions There was also a verbal agreement made at the time of purchase regarding new tires for the Ford. I was offered either $900 off the price or replacement tires. I chose the tires. That agreement is now being denied. While I acknowledge that was verbal and on me for trusting a salesperson, it further demonstrates the lack of integrity involved in this transaction. This dealership has: * Failed to complete a trade-in payoff * Listed a vehicle they do not own for sale * Caused financial harm and credit risk to a customer * Refused to communicate or correct their mistake This has been the most stressful and unprofessional car buying experience I've ever had UPDATE: After having my truck in their possession for over a month, and after failing to pay off the lien, the dealership is now telling me to obtain a payoff order for the loan. This is despite the fact that the payoff amount and lender were already documented in the Buyer's Order they prepared and signed. Attempting to shift responsibility back to the customer after a month of inaction further demonstrates negligence and bad-faith handling of this transaction.

We bought a car from NCA last fall. It was the most painless car buying experience I have ever had…read more Kirill was so helpful and did not give us the hard sell or hold us hostage with stereotypical car dealer nonsense. Go in educated about the car you want, and it will be a great experience. The car has been great too - a 2017 Ford Fusion.

I can't say enough great things about this company, especially Daniel! Once I contacted him, he…read morecalled me the following day and was so helpful. He did a remote appraisal on my 1968 ford mustang. He answered all my questions and was communicating the entire time. Once the appraisal was done, it was extremely impressive the detailed information he included. I highly recommend this company especially Daniel!

I have used Daniel for lending purposes and his reports are thorough, professional, and…read moreirreplaceable for establishing a value on collateral that goes beyond the scope of standard book values. His knowledge of not only cars but the realities of the market they sell in gives me the utmost confidence in his reports.

Warning to Carriers: Payment Refusal despite Proof of Delivery…read more I am posting this as a formal warning to all auto transporters. Our company, Mountain Transport, LLC, accepted a load for Wheels Auto Sales in Knoxville with an explicit agreement that we would be paid upon delivery. When we arrived at the lot to drop off the vehicle, no one was there to meet us or provide the payment as promised. Because we trusted they were an honorable, professional company, we completed the delivery and documented it. We have time-stamped, GPS-verified photos of the vehicle successfully delivered and sitting on their lot. Despite having the vehicle in their possession and adding it to their inventory, Mike and the management team are now refusing to pay the transport fee and are ghosting our professional attempts to collect. This is a clear case of theft of services and a total breach of trust. We have initiated a formal complaint with the Tennessee Motor Vehicle Commission and are pursuing legal action in Knox County. Do not haul for this dealership unless you get paid upfront.

Great communication and effort !! I love this car dealership he was honest and trustworthy.read more