i asked for an iced caramel macchiato, but they gave me a hot drink instead. i could also barely taste the caramel. the wait time was very long, even though not many people were in line. sometimes it's hard to find tables because there's often a lot of tourists on newbury street. drinks are from peet's coffee and they are 50% off with the capital one card; food is regular price with or without the card. overall rating: 7/10 read more

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I went as a current Capital One customer for help with a few questions about one of my accounts. They were amazing--friendly, no wait time, and Sandy went above and beyond to help me out with my questions and make sure I got what I needed. The cafe is also a pleasant and calm place to be--can't speak to other times, but, at 6pm on a Friday, there was lots of seating available. read more

Needed a cashiers check. Got it the same day at their on-site kiosk. Capital One never disappoints.

We came in because my son was having trouble opening a savings account on the app. We were warmly greeted. Tyler helped fix the issue. It took a few minutes but he was so kind, professional and expert. Another employee offered us coffee and excitedly brought us to choose our drinks. The caramel latte I had was, no joke, the best latte I have ever had!! My son got warmed apple cider, which was fall in cup! We live far away but he will be returning if I ever have an issue with my accounts again!!! read more

clean, friendly , good food. not a lot of seating during busy hours. need cap one card

Capital one card. Capital one cafe. 50% off drinks! Service is always great here! Drinks are made perfectly! My only stuggle is finding a place to sit sometimes. I once came to ask about my card. For the inconvenience, they gave me free drink coupons. So I was basically able to figure out my problem and get a free drink. I say that's great customer service! read more

Connected. Caffeinated. Casual. I hold an AM startup group here each week so while a tad biased, I am well versed in this place, which still represents the perfect balance of biz + bev anywhere off Boylston. In short: 360's Boylston's best place to meet a colleague, grab the strongest coffee (Pete's) you will find this side of Mass Ave, and enjoy the quickest free wi-fi anywhere in Back Bay. Better: seats are living room comfy, a great contrast to the always-filled, nonsensical church confessional wall seats BuckStar uses down the road ("Welcome to our store, are you sitting up straight yet?") Better too: staff are friendly, bathrooms clean, and the bank aspect of the place WonderWomanPlaneStyle invisible. Frankly, I am astonished it is not more packed than it is day to day. Stop here a few times, you will find it hard to believe there is even a bank at all, since the entire point of the place is to get away from the expected #StuffyBowTiedBankerBob thing you might expect to see bouncing around selling you bank accounts while you flame your veins with ultra octane coffee. read more

Capital One Café - Maple Latte. Limited time awesomeness. - Banks & Credit Unions Near Me - Boston, Massachusetts

Ordered a large matcha green tea javiva with coconut whipped cream from peet. So good! I also like the mocha with an extra shot of espresso. read more

Capital One Café - Large macha green tea javiva - Banks & Credit Unions Near Me - Boston, Massachusetts

I've been coming to this cafe since they first open 4 years ago. Time has flown but service has t changed a bit - excellent as always. Friendly staff greeting customers and offering a variety of services. I opened my account here just a few months after opening. In regards to Peet's coffee and other treats: always fresh and staff are pleasant. Plenty of seating to do your work or just a quiet alcove place to sit and read or just people watch. In warm months lots of seating outside. This cafe also offers a meeting room which you can book in advance and free of charge. read more

Boston is covered in hipster internet cafes where you go in, purchase a cup of coffee for $10, sit down and spend the whole afternoon talking about how existential that last John Mayer concert was. I love it. HOWEVER, if you're looking for something a little more chill and a lot less....of everything else -- I'd suggest checking out this cafe. It CAN get crowded but usually you won't have any problem finding a seat or two. There's a community table, a few window seats, and a conference room in the back. This cafe is designed for productive afternoons and it's perfect for a city so dense with students and driven individuals. They've got deals going on all the time that not every Capital One cafe does. For example, right now, buying a breakfast sandwich gives you any free drink of your choosing. Also, if you use your CapitalOne card, it's 50% off all drinks. I know that's stated in almost every comment here but it's not well-advertised in the cafe so I'll just mention it again. This cafe opens until 8pm on most days. They serve Peets coffee. Right now they're going through this "honey everything" phase. I'LL HAVE HONEY ON MY COFFEE AND COOKIE AND SANDWICH AND LAPTOP PLEASE! K.THX.BYE! read more

Came here to study with some friends. We were lucky enough to grab one of their private rooms when we got there. The cafe is great for studying/working! It was reasonably quiet, spacious and the modern layout was nice. The coffee was fine. read more

i had a big issue with money that was sent to my account from my sister via google pay. one of the person working there name Vangjel took care of the problem and i was fast and very professional,and excellent customer service,, thank you so much appreciated. alfonso cabieles read more

I would give this place 5 stars if it were open later and on Sundays. Free drink with Yelp check-in. Love the layout of the cafe, with these little nooks with comfy chairs. Also love the many accessible outlets as well as the free wifi. They have lots of holiday seasonal drinks, and the baristas I've encountered so far are all very nice and accommodating to my requests. (For example: I wanted to try the sea salt caramel flavor, but as a latte instead of the mocha. Barista said I can get any seasonal flavors in a mocha or a latte! Hooray!) Almond/soy latte is specifically listed on the menu, for the lactose intolerant. I'm not one of those people, but sometimes I prefer my milk substitutes and appreciate that I don't have to feel like a burden when I ask for these things. These cafes (I also like the one on Tremont St.) make me want to become a Capital One customer... read more

Capital One Café - Sea salt caramel mocha (seasonal, winter) - Banks & Credit Unions Near Me - Boston, Massachusetts

I signed up for a Capital One 360 checking and 360 savings account. The checking account has no annual fee and you get interest. The savings account offers a competitive interest rate as well...they are consistently on par with Ally Bank and others which offer higher interest than other banks. Setting up my accounts was incredibly easy. The online banking features are excellent and the customer service I have received over the phone and in person at the Capital One Cafes has been exceptional. I learned that account holders get a 50% discount off the cost of drinks at the cafes. What a nice surprise! And it's Peet's Coffee which is great coffee. The ATMs are top notch. I love that in some of the branches you can even get singles out of the ATM. Other banks go in increments of $20 and sometimes, maybe you want $15 or $7 or whatever. It's pretty convenient! Whenever you come in to one of the cafe banking centers you are greeted by a friendly "hello" and someone asking if you need any help. It may not seem like much to some, but being acknowledged and being offered assistance if you need it vs. being ignored is a breath of fresh air. I would recommend getting a Capital One account and coming to a Capital One Cafe from time to time to use the ATM, ask any banking questions you might have or to grab a coffee and a pastry. read more

This place is a cookie-cutter coffee shop, in the best way. Spacious with a variety of seating: couches to read in, open tables in the main area, a kind of separate space by the windows with tables for a more private feeling. They have a few board games, and a puzzle open for the public. With free wifi and no limit to how long you can stay, it makes for the perfect place for head-down work. Coffee is okay, but generic and they don't have much food choices which means I can only stay until I start getting hungry (might be a good thing, otherwise I'd just stay here all day). Note: If you have a mac, bring the extension because the two outlets are kind of close together which means only one person can charge with the bulky short charger. The other thing is that if you bank with Capital One, coffee is half off so that's pretty cool. Or, if you're like me, find a friend who has a Capital One card and continuously go with them. read more

Truly one of the best places to do work in Boston. No only is there ample seating, the correct amount of background noise, and tasty coffee drinks; but this Cafe has the best location and a friendly staff to welcome you. Also if you have a capital one card, all drinks are 50% off! In terms of coffee, it will be your standard Peet's cafe, but they nicely weave in the bank in a non-intrusive way as well! Love it here! read more

It's a great café to work in, with nice seating and a lot of outlets (you must want to grab the extension cable if you're using one of those fat Mac chargers, though.). Even better - 50% off all drinks with a Capital One card! One thing is that the AC can get chilly and the drinks come with a lot of ice, so bring a jacket and ask for less ice when you order. read more

How can you be a coffee shop if you don't have half the things you need to be one....like cups for example. If Capital One operates their banking like they operate their "coffee shops", you're better off stuffing your cash under a mattress. read more

If you are looking for a relaxing location to have a coffee and snack, conversation, free WiFi to work or play and yes even do some banking THIS is the place to go. It's like the coffee shop in Friends added outgoing people who are knowledgeable about all things banking. You have to see it to understand. BUT, use your Capital One debit or credit card to buy your coffee and get 50% off! read more

Hello....it is so very refreshing to know that a major corporation such as Capital One would put emphasis on customer service.....or more aptly put.....expert customer service. A few days ago, I went to the Back Bay location (799 Boylston Street) and was first greeted by a smiling gentleman named Jerome, and he kindly introduced me to a most gracious young lady named, Malaika. She patiently listened to my situation.....I had to go out of town unexpectedly for a family matter, and having just returned I noticed my payment was two days late.....I pride myself on always paying my bill on time, I consider it a privilege to have a Capital One card and never want to be late or incur the $25 penalty. Malaika was very understanding, professional, and considerate.....she even offer me a beverage.....she truly made me feel that she genuinely wanted to help me. I was so appreciative of Malaika's assistance, that I wanted to let her manager know, but, at first she said it wasn't necessary because she was just happy to help me, but, because she had also offered to telephone another Capital One associate from the billing department to inquire if given my good record could negate the late fee.....I truly wanted to let her manager know how wonderful Malaika was to me. I then had the pleasure to speak with the manager, Jeff, and he just could have been nicer.....very professional, but also very welcoming and considerate. He listened to me, understood my situation and my concern that I did not want to incur the $25 late fee, and he reiterated what Malaika had offered, which was that they would place a call to the central billing department and explain the extenuating circumstances and ideally the late fee would be waved. I thanked him for his time, and he gave me his card asking that I call/email him anytime I have question with my account or that I could feel free to stop by with any questions. I then went over to the comfy sitting area with Malaika and she telephoned the billing department. She spoke with 'David' for a few minutes giving him the Reader's Digest version of my long scenario, then she smiled and handed the phone to me whispering, he just has a few questions for you......David was very polite and after asking a few basic contact information questions, saw that my account has never been late, and not only told me that the $25 late fee would not be applied, he also said that he hoped all will be well with my family, and said good bye. I thanked Malaika for her time and exceptional consideration, then wished her a good day. Easily I can state that my visit to Capital One was outstanding.......as mentioned, it is quite refreshing to know that a major corporation such as Capital One prioritizes customer service, in my opinion, makes them a role model for other financial institutions to aspire to emulate. Without hesitation I encourage everyone to join Capital One.....and thank you again to all at their Back Bay location. read more

Say yes to the vanilla latte!! They do a great latte, and the vanilla is a fun flavor. I've used whole milk and skim milk, and think they do a great job. The guy that works the AM shift is very pleasant! He always greats me with a smile. I know it's confusing...bank cafe? Cafank? Bafe? It's really a cafe, with staff on hand to help you with banking questions. It's a gimmick, yes, but it works for me. And half off, with your capital one card. I'm just rackin' up those flyer miles! read more

Whoa... how have I missed this place for so long? What's in my wallet you ask? Just a few bucks. Anyway, I'm a big fan of Peet's coffee and since I had some time to kill before dinner plans, I figured I would stop in and see what its all about ... I was having a bit of a crappy day and just wanted some coffee and a place to relax. First off, this cafe (or bank, or both?) has the friendliest staff around. There was a guy welcoming people into the cafe, asking how their day was, and a few in the back helping people with their banking needs (questions about accounts, credit lines, etc.). The actual coffee baristas were really nice, too. I ordered a simple vanilla latte and made myself comfy at a table. I had some work to do so I opened my laptop and got productive. The wireless was super easy to access. Score! This cafe is not nearly as cramped as Starbucks, the staff is friendlier, the coffee is just as good, and a tad cheaper. There is plenty of room to spread out and work and lots of power outlets, too. I think they even have a conference room for groups to use, too? How cool! Bonus -- I checked in with Yelp and got a free drink! That made my day! I will most certainly be back. I love the layout, I love the staff (seriously, they made my day by just being nice!), and I love Peet's Coffee. read more

Great staff very helpful, did whatever they could to find a solution to my problem all while making me feel welcome with a drink on the house. Will definitely be stopping by this branch again. Cheers to my black queens read more

Even though I've been with Capital One for about seven years, I had never been to a Capital One Cafe before. Unfortunately, this past week I made a mistake when trying to pay my rent for the month and calling customer service didn't help at all... so I headed to the cafe to talk to someone in person. Gino worked with me to solve this weird issue that I regrettably got myself into. By calling Capital One as an employee, he was able to find a solution that wasn't available when calling customer service myself. During the process, Gino was extremely approachable and successfully reassured me that my problem was fixable! He even showed me alternatives within the online banking interface so I wouldn't make the same mistake again. I feel like I have a better understanding of what I can do using Capital One to pay bills/rent/etc., and at no point did I feel stupid or incompetent. I was having a super awful day and he definitely improved my mood. I left knowing that worse comes to worst, I would at some point have my rent money back, but hopefully in a day or two. When I hadn't received my money a few days later, I emailed Gino using the business card he gave me and got an immediate response. It was great to know that he remembered out interaction days before and was willing to help me again. I returned to the cafe, and with Gino's assistance, we found out that I'd be receiving my rent money that day. Guess what? My money is back!! I'm so happy that everything worked out. Overall, the customer service at this Capital One Cafe is amazing. I will definitely be returning for 50% off drinks (via Capital One card), or if I'm having trouble with online banking. I cannot applaud the customer service here enough! I had no idea that Capital One employees could be so accommodating, going above and beyond to serve customers. read more

I'm reviewing the banking side of the cafe. I wish I could have experienced the fun coffee and snacks side cafe but since it took me an hour to try to unsuccessfully deposit checks in the ATM, I was all out of time on my break. The ATM ate my checks and I am out a considerable amount of $$ while the issue is resolved. Long story short, the staff, while very nice, is simply too young and too unprofessional to be working there. I appreciate them trying to create a fun, casual atmosphere but at the end of the day, it's a bank and I take my accounts (and my money) with Capital One seriously. It's less than impressive to have someone helping me because he drew the short straw - seriously, when I approached the 4 associates at the desk about the problem with the ATM, three of them basically shouted "not it!" leaving a hapless college junior to help me. He was pleasant but useless, leaving me to have to clean up a mess that was completely not my fault. read more

Love this place so much! Using your Capital One card gets you 50% off of any drink which is so great! Their pastries are from local bakeries. I get a croissant all the time and it is WAY better than the ones you get at Starbucks. Speaking of Starbucks, I used to be a regular there but now I go here more often. The seating is comfortable and the staff is really nice. read more

Need a place to work for the day? Look no further. Come in, grab a coffee, grab a snack and get Sh*t Done. Pros: - great location - not a lot of people here so Starbucks = Ghetto - great staff - Plenty of room (at least today there is) Cons: - dirty tables, ask for a rag to wipe it up - homeless guy (only one) who doesn't bother me but it seems like they'll let one in if they don't smell and look completely disheveled. Needed a place to work for the day and I'm lucky my hotel staff at Lenox Hotel pointed me here. Don't go to Starbucks come here. Only thing better is co-working space but that's $30 a day for the average person. read more

Loving my free gingerbread latte with check in! Fast service comfy chair with plug and free wifi!! See you later starbucks!

I normally frequent the location downtown, but I occasionally swing by this one and appreciate the longer hours (open til 9! that's pretty unusual for places of caffeination). I can get a lot done here: I can do my banking, or get a coffee while I wait for the ATM to be free, or ask the approachable and helpful Capital One gurus a question or two (like international transaction fee questions before going on an international trip [yay! no transaction fees on debit or credit!], iPhone pay app, etc), enjoy AC, charge my gadgets, and use the free wi-fi. There's way more seating here than the downtown location. It's extra nice that drinks are 50% off when using a Capital One card, and Peet's Coffee is pretty good stuff. Not the best I've ever had (some other local coffee shops make a better roast and brew and have way better ambience), but it's more than decent and very good value. The service here is also top notch. They always remember who I am and greet me and are quick to get me my drink when it's something easy like a cold brew. The hot matcha latte I got on the house when I came to visit my first time was delicious, probably doubly so because it was served with a smile, free, and it was so cold and rainy outside. read more

Everyone is so nice and they always have fun games and activities to play. Have Tim make you the mocha javiva. It's so good! read more

Capital One Café - Mocha Javiva made with love - Banks & Credit Unions Near Me - Boston, Massachusetts

The guy that is working at Peet's has the worst attitude. The guy acted like he didn't want to be at work at all didn't make eye contact and was not even listening as I told him my order. When he repeated my order back to me he was wrong. Mind you it was not busy and I was the only person they were serving. read more

I have been a 360 member for about two months and this was my first visit to the cafe to deposit a check. Banking staff greet you at the door just to say welcome and didn't even bring up the banking aspect. After a quick atm deposit I decided to order a coffee which ended up being a dollar in change for a medium black. About a third of the price of my traditional stop , Starbucks. Coffee was great and if I lived closer to a cafe I would make it my go to. The layout was modern and wish I had more time to sit and talk to some of the staff. They offer pastries and am abundance of several food and coffee items. It's odd to say, but I'm looking forward to my next visit. read more

Capital One Café - Medium black coffee from Capital one 360 cafe - Banks & Credit Unions Near Me - Boston, Massachusetts

I stop by here almost every morning to grab an iced coffee before work. Having a capital one bank account and qualifying for half off drinks is a factor, but I really think the staff here is friendlier than the other coffee shops nearby. read more

Capital One Café - Iced cinnamon hazelnut latte- it's seasonal - Banks & Credit Unions Near Me - Boston, Massachusetts

This would have been a good experience if staff weren't watching like a hawk so much, that every time I got up, one of them called out to me from across the room. There's being friendly and then there's stalking which only makes a customer uncomfortable...Also the table and chair I sat in on the side of the room were filthy and sticky, like they had never been wiped before. I wiped it down myself - the photo doesn't do justice to how gross it was. read more

Capital One Café - Banks & Credit Unions Near Me - Boston, Massachusetts

Really underrated spot to work and study in the area. There is a lot of seating in the cafe and board games for breaks. Capital One cardholders also get half off drinks! read more

Capital One Café - Banks & Credit Unions Near Me - Boston, Massachusetts

It's rather unexpected, but this place is great- the bank giant and debt people have created a nice environment quite inviting for solo and collaborative work. The space is open and yet has cozy nooks. Well done, capitalists! read more

Really awesome cafe, that can also host meetings and act as your local bank. CapitalOne is out to brand itself as a neighborhood bank and sometimes hosts cool events in the cafe (free food!). Great place to stop by for a coffee and chill - especially if you have a capitalOne card of any kind (50% off all drinks). If you are looking for new accounts, I'd look into CapitalOne as well. Great benefits, and awesome customer service. I'm a fan and recently opened an account with them; I like the way they are doing business. read more

I love coming here to study! Every time I've went, it's never overcrowded like the other coffee shops nearby, there's always good wifi, plenty of electronic plugs, and Peet's is available if I need a pick-me-up. They also have conference rooms that can be booked for group study, meetings, etc. the space is very large and bright which helps me focus a lot. read more

The cafe is always busy with a variety of individuals working from the tables, nooks and crannies. This can make it difficult to find a spot so don't be afraid to ask if you can share a space or table. There's a Peets coffee shop inside which is a pretty decent chain coffee shop. The service is responsive and generally upbeat. When they messed up my order once they gave me a free drink card without me even asking, which was nice. Overall it seems like a decent spot for coffee, personal meetings or working remotely. read more

Ass usually Capital one is a place whereyoy can come and relax while having a good drink. A real rest spit. A real cafe.