I've always had a good experience at this Cafe. Good coffee, and always amazingly friendly customer service. Mari made our visit particularly delightful this morning - she was friendly, knowledgeable and made us great drinks. Thank you! read more

Long line to order a coffee; only one cashier. The barrista preparing the coffee had the tap running in the sink the whole time, wasting lots of water. Way too much foam, looks line a full cup of cappuchino but super light to carry. Not planning to visit Peet's or Capital One any time soon read more

If you need any assistance I definitely would recommend Chris. I had two occasions where I went into this location for assistance and Chris assisted me both times. Chris goes above and beyond when assisting customers. He even offered to wait on hold for me while my information was verified when my wallet was stolen. Thank you Capital One for hiring him. read more

The service here is fantastic!!! Customer service is the best I've ever had!! As soon as I came in I was greeted with a warm welcome and they helped me out with every question I had. Liza was very cheerful and happy to help and informed me about things I never knew about this location. She was by far the nicest and most friendly and relatable worker there. I would recommend this place to anyone who enjoys quick and easy service along with a good time. I was informed about the community game nights and free drinks for student with a valid ID!!!! This place is number 1 in my book. read more

Out of all the Capital One locations I have ben too... This one has had the friendliest staff. The Peet's employees have always been more than accommodating and friendly despite the subpar working conditions. Of course, with the sunny weather we have been having, it's unbelievable that the cafe does nothing to turn on the ac. Both Peet's staff and bank staff were sweaty, and I could only imagine how it must feel with those machines on all day. It must be that corporate does not know what it is like to work within the space. I even overheard customers talking about the unbearable heat, and I'll be going to Starbucks, a cafe that actually has central cooling and a bearable temperature until the issue is solved. Even half priced coffee, I could not stand to be in the festering sweat hole of a Cafe for more than five minutes. read more

Such a clean and welcoming place. The staff made it all the better. Jerome and Ashley were the ones who helped me out and they were so nice and friendly. I loved it. I didn't catch the name of the guy but he was curly haired and made my iced coffee. He's great too read more

Good variety of coffees, comfortable places to sit, very open space and they offer table games . The service is great too

Great place to get a coffee and read a book, or chat, or work on your computer. The coffee is Peet's, there's WiFi, and very comfortable. Try to get the nice sofa seats by the window :) read more

This place is really cute, and convenient. Its simple, and spacious and a nice break from tiny crowded hipster cafes. I think like the heat was getting the best of the place, the employees had a lot of fans on them because it seems there's no AC :( Other than that, friendly atmosphere! read more

The half of with a capital one card is amazing and there is a good selection but the food offerings are a little week and it can fill up quickly. The outdoor seating during the summer is a highlight. read more

I was browsing the expensive streets of copley when I ran into this little gem! I literally stood outside the doors for about 3min wondering, "Isn't that my credit card company?". Curious as I was, I went right on in. The place is very sleek with wide open spaces and plenty of sitting areas. Wifi is also available. I noticed many of the customers were sitting down with laptops, looking like they were working on very important matters. The atmosphere was quiet, but in a good relaxing way, not intimidating at all. The menu was similar to Starbucks; sandwiches were for sale too. One of the workers told me it's a new cafe for my card company to generate more revenue and to thank its customers. I then proceeded to ask if card members earned points from buying their coffee. CARD MEMBERS GET EVERYTHING HALF OFF HERE!!!!!!!!! Booyah!!!! I ordered 2 medium chai lattes and it came out to be a little over $3. What a great way to win loyalty; that is my kind of deal. The chai was okay, but the service was spectacular with a very nice barista working and the location is prime. I believe the location of this cafe was where Anthropology was, on the corner right across the street from the Apple Store. I recently noticed a new 360 cafe was opening up in downtown crossing too!! YAY CHEAP CAFFEINE ALL AROUND!!! read more

I came in just to use the ATM. I was immediately greeted by a friendly voice. Started chatting with Amber and she bought me a cup of coffee just for getting cash out. She sat and talked with me for an hour while I sipped down my coffee. Not once did she try to sell me anything but answered any question I had. If we had capital one banks in Oregon I would switch my account. If all their employees were as pleasant as Amber they are doing something right. Thanks for helping a complete stranger pass the time. Made my morning. read more

I have to say that I've been a CO360 customer since it was ING Direct, and I never really paid a whole lot of attention to these cafes. Before today, I had never been in one. I needed cash today, which is a rarity, and decided that I'd start with the Capital One Cafe. To my surprise, this place rocked! Warm greeting, super helpful employees, and a free Americano. I took cash out with my iPhone, which is just awesome in and of itself, but the employees were super helpful. Capital One is definitely catering to today's banking customer; the whole experience just felt a whole lot better than the normal branch experience. And on those rare occasions when I need a branch these days, this is the experience I'd love to have. Well done! read more

I love going to capital one cafes because I can take advantage of the 50% off coffee promotion with my credit card, but this location is definitely my least favorite of the locations in Boston. Two weeks in a row they ran out of ice cups (in the middle of summer) and staffs are ok (its a hit or miss). Also I hope they start using paper straws like many cafes are doing read more

Very nice barista here! She recommended a great drink and the cafe is very spacious. Lots of people come here to get work done. If you have a capital one card, use it! You get 50% coffee which is always a plus (sadly, I don't have one). Lots of seating available and not too loud inside. Also conveniently located near lots of shops and food so come in and stop by for a pick me up! read more

The place is good, they separate area for any kind of people. But i don't like her service because the stuff were complain me after i order :( i just want almond milk latte with syrup :'( read more

Terrible coffee, not even worth it with the half price deal. Tried it a few times and it was always bad. Cannot comment on the banking but have no interest, as I have a Capital One credit card and they are a terrible company. Very high interest rate and they refuse to lower it. read more

It's very convenient and the coffee and service is great. But it's been very uncomfortable due to the lack of air conditioning. The staff looked miserable which makes for a miserable atmosphere. read more

I love coming here on weekday mornings - it's bright, great layout for working and meeting friends for coffee. However the staff is frankly too loud for me to stay long. There is one employee, a young woman with long dark hair, that while very friendly borders on unprofessional. They are chatting about their personal lives, when their shift is over, etc. They are often yelling to each other, singing, clapping, etc. I understand they are bored as I see very few banking customers here, but please respect that folks here are trying to work, read, or have a quiet conversation. read more

Half price for a lovely cappuccino with 360 debit card, great! Nice, open and calm room, lots of windows and views onto back bay street activity .... read more

This place is amazing. great coffee, nice open layout. None of the expected capitalone sales pitches. Just some nice people hanging out. Also they were giving away free iced coffee, mugs, and Mike's Pastry Canolis on July 3rd! Why is this place so awesome? read more

I'm so disappointed with the Capital One staff's attitude. They are so unhelpful. Once my friend had some problem with the toilet, and instead of showing a prompt help, they just stood there and laughed at the situation. Please be helpful and help your customers, don't just stay there and laugh at customers' problems. read more

Great place to hang out and socialize with friends! If you haven't been there yet, you're sure to find it a sure bet!

A+ Peet's workers. Thank you Kiara!!! A+ Capital One team. Thank you Tuan/Michael P read more

Love it BUT.... I'm a regular. The staff is amazing, so warm and friendly. The environment is great, unique and also warm. But I have to stop going because the temperature is beyond warm in the summer...too HOT! There's no A/C!! Strange, since everything else is so great. Please fix the A/C!!! read more

Great banking and 50% off drinks with a Capital One card is a pretty sweet deal. Comfy seats and a lot of them.

Stopped in early this past Friday morning to grab coffee and get something quick to eat on the way to work. WOW: extremely warm, friendly and professional Peet's Coffee staff for a change! I was actually greeted, welcomed and my order was made quickly and accurately...and I was even thanked for stopping in! What a change. I work nearby and stopped in twice last month, only to be treated like I was bothering the staff and disturbing their private time on their cell phones. I actually stopped coming here because I was so rudely treated. At any rate, kudos to whoever paid attention and made some changes. I only hope it continues because the Cafe is in a great location and is otherwise clean and the Capital One staff are always friendly and helpful. Thanks for making my Friday! read more

This place is cool. Love the Peet's coffee, love the prices even more (as everyone else says-- half off with a Capital One credit/debit card means you can get coffee for $1-2, depending what you order). I wasn't sure if this place was a bank or coffee shop (from the outside, it can be confusing), but it's definitely all coffee shop. They serve a full selection of Peet's and have the usual scones, muffins, breakfast-y type things. The service was great and the line moved rely quickly (even for 8am on a Tuesday. Nicely done, Cap One/Peet's. read more

I really love this Capital One 360 location. There are a lot of tables, so finding a space to sit is usually not an issue, in spite of the busy area this cafe is in! I especially love snagging some of the seats that are by the window and are semi-closed off with walls. There is also a group discussion room. The food and beverages are pretty much the same as they are in other Capital 360 cafes, though getting iced coffee here is more expensive than in Starbucks or Dunkin Donuts. The staff who help people set up their Capital One accounts and answer people's questions hang around only one area of the cafe (by the huge tv screen), so you aren't stuck listening in on someone's Capital One questions or issues if you sit more than one or two tables away from that area. The music they play is pretty good as background noise when you're doing work. Overall, I'm a fan. read more

This place is awesome. Such a good atmosphere, great coffee, and a freaking bank. I go here more than any other coffee place now and opened an account because I like it so much. Show your support for such an amazing idea for banking and an all around great coffee shop. I love this place. read more

I give myself one star for not updating my review. I must have just hit a bad day because every time I've been in since (six or seven times) it has been an absolute pleasure. Coffee is great and service excellent. I'll be back again soon! read more

Wonderful experiences here and the Barista's are some the most friendly people in the city. Going here for a coffee is often a highlight of my day. Keep up the good work! read more

The Capital One 360 associates are so knowledgeable and friendly. I love going in there, it's a relaxed setting and it's great there's a coffee shop there as well! read more

This place sucks fart juice. I have 360 accounts and credit cards with capital one. I arrived 45 minutes before it closed and the coffee didn't taste fresh (a little understandable since they were about to close) and the pastries were thrown out in the trash. As the place was about to close the employee informed the patrons politely that the place was closing in 10 minutes. Afterwards the security guard kept coming by my table literally every 2 minutes to remind me the time. Yep, just my table. "You have 5 minutes." "You have 3 minutes." "You have 1 minute" he said while I was gathering my belongings to leave. This is how you treat your capital one customers? read more

Great place to work and great coffee, seems like a very spacious Starbucks with friendly staff.

This is a Peet's Cafe masquerading as a bank lobby. Delightfully strange. I just spoke with one of the bank folks here and it really is a bank lobby. You can do all the bank functions in the environs of a full cafe with wifi. Apparently, this is because in today's connected age where everything's online, you don't need all the trappings of a bank to have the bank functions. There's even a meeting room here for non-profit organizations to reserve for free. Well done, Capital One! read more

Baristas here are pretty disgusting, they're constantly touching their nostrils while making the beverages. The coffee is good if you don't mind nose germs. read more

Once again, let me preface this with I absolutely LOVE this place - the only reason I'm putting the one star is to warn people that the air conditioning situation here is completely unacceptable. This post is coming a couple days late (as it has finally returned to "normal" June weather.) However, earlier this week is was over 90 degrees three consecutive days and it was very clear during those days that there was no air conditioning. I work from this lovely space multiple days a week and had planned on working here per usual, but it was simply too stuffy and physically uncomfortable. I did take advantage of the 50% off coffee (for which I am forever grateful!) but hightailed it out of there and returned to my nice AC'ed apartment. The second day I was hoping the issue would be fixed and didn't want to miss seeing my favorite baristas and associates, but immediately had to leave. I sucked it up and went to Starbucks...I needed my latte fix and a place that didn't feel like Death Valley to get some work done. I really hope that management sees this post and can get this fixed soon, especially for our next heat wave (which is inevitable.) Last winter (during a polar vortex) there was a heating issue (as in there was none) and that was remedied very quickly...I'm really hoping that whoever reads this acknowledges that extreme heat is not only unfair to those required to experience it, but can also have negative health effects. I would love to write a new review or amend this review in the future should the problem be addressed. The associates/baristas working are the best and always upbeat...even in what feels like a sauna. I hope for the sake of customers and the associates working there that this is fixed sooner than later. It seems awfully unfair for the people working to be subjected to such temperatures...almost like it should be a violation? For a company who prides themselves on customer service (which is usually stellar) I find it troublesome that with all the technology present I even have to write this post. It's starting to seem that upper management doesn't acknowledge valid employee concerns? Lastly, major thanks to the sweetest baristas who always have a welcoming smile on their faces, despite being physically uncomfortable. I can only image what being stuck behind a counter brewing hot coffee feels like when you're stuck in an enclosed space when the temperature is literally 99 degrees. P.S. In due diligence prior to my writing of this, I did attempt to stay cool enough to linger near the door where there appears to be an AC unit (on the ceiling) and was shocked to realize that it was simply circulating the hot air...that's called FAN MODE, NOT COOL MODE. P.P.S. For a company that has a cool and hip vibe (with a normally simple yet inviting decor), the multiple rotating floor fans aren't really fitting in. If I was living in a multiple roommate situation right out of college I would be okay with being surrounded by floor fans. However, for a business it doesn't present well. read more

I absolutely love the 360 Cafe. Both the Capital One and Peet's employees are incredibly friendly with great senses of humor. Every time I go in, my day is made. Highly suggested for getting work done, asking questions about Capital One, or needing a laugh! read more

I love coming here to get my morning coffee. It's also a major plus I get 50% off the beverages when I use my Capital One card. Staff are always really nice and ask if you need help. I also love how they have random raffles, hot dogs and various little treats for their customers. I am becoming a huge fan of this bank. read more