I scheduled my appointment online and checked in as soon as I arrived to the office. Sarah called…read moreme right away and was so helpful and kind. She made the registration process so easy. The office is huge and very clean. I had a wonderful experience here. Thank you Sarah!

I had a great experience here. However, I'm convinced this is in part due to the fact that I made…read morean appointment with the office in advance. I strongly recommend you do that over just walking in and waiting! I thought I had all of my paperwork together, but when I was working with the woman at the counter, I learned that my situation required extra documents. I was really frustrated. But she was kind and wrote everything down for me. She even highlighted the parts of the form that were necessary for me to fill out. I left fully informed on what I needed to obtain. She also told me what kind of appointment to select for my return. So, despite not completing what I wanted to do, I left with the knowledge of being able to achieve it.

Julie was amazing she helped me with my car title which made my first time experience fast…read moreefficient! This location is in Cedar Park which opens at 8am.

Due to my heart condition, my Cardiologist wrote me the recommendation to get a handicap license…read moreplate. I was under the impression I'd have to take the long drive to Georgetown to get it. I was mistaken. I can get it here locally at the tax office. So I pulled in one weekday the parking wasn't that bad. I walked into the lobby and that's where the confusion is because the doors are not labeled well. Plus, I was expecting to go into an office as opposed to a large waiting room. Now, once inside the waiting room, they have the big signs saying take the number. Another sign where you need to login. Then you take a seat and wait. Now I made the mistake of coming mid morning which was a little busy. My wait was about 30 minutes. So I walked over to the desk, set up for one of the people taking care of you. I handed them the letter from my doctor. She asked me a few questions. And then said my total was 50 Cent. I repeated you want 50 Cent, she said yes 50 Cent. I ask again it's only $.50 right like two quarters and she said yes, and she was laughing at this point. I have never been to a government building and paid this cheaply before. Once the money was exchanged, she handed me my new plates and asked if I was going to change them in the parking lot or at a later time. Since my neighbor was going to change them for me, I said a later time. So she explained where I can drop off my old plates. Handed me a packet of paper papers that have instructions on them. Then she told me have a nice day and I left. That was extremely easy

I was a loyal customer to the business that was bought out by Maryjo Boynton. The location was…read moreconvenient, so I continued to use her services. Prior to 2024 I had no complaints. However, after the amount of taxes due spiked in 2024, I decided to take a look at the numbers, and discovered an egregious error. They had utterly failed to account for the money I put into an IRA, which added about $1,800 to my taxes. I had submitted to them the form to report this. They failed. Period. The following is the text exchange I initiated after Ms. Boynton failed to return my phone calls. Note that she couldn't even be bothered to proofread herself. Quite the professional, eh? ME: Maryjo, I can't access the portal to pay my bill. I've left phone messages for 3 days, but haven't heard back. Please respond. Thanks. MS. BOYNTON: Mr. Haeuser, your portal has been closed. You were very definite in your last message to me that my service was not making you happy. I sent you back a message the next day- "if you are not happy with my services, which you have been receiving for the last few years you at a very discounted rate, then I suggest you find a new preparer that is what you consider affordable. I have deleted the return out of the portal. I will close you portal at the end of the week. Sincerely, Maryjo Boynton" ME: Ms. Boynton, I did not receive that message. If I had, why would I repeatedly call you to report an issue with the portal? That makes no sense, does it? At any time you could have simply returned my call, which your answering machine claimed would happen within 48 hours, but did not. As for being happy with your services, didn't someone else actually prepare my returns? The oversight on my IRA contribution could have cost me almost $1,800. Should I be happy about that, and the fact that I just realized it happened last year as well, and I'll need to file an amended return, which should be your responsibility? Check your records - I submitted all of the required forms. Prior to this, have I complained about anything, ever? No. And yet you immediately drop me as a customer, leaving me high and dry less than 2 weeks before the IRS filing deadline, while deleting all of my records, including prior years and all prior communications, including my willingness to delay a re-file for last year until you had more time available. You're seriously misreading this situation. The mistakes were not mine, and yet you're acting as though they were. To be clear, and for the record, these mistakes were made by employees of rbce, and should be rectified by employees of rbce. MS. BOYNTON: I can decide who my clients are and how to run my business. Look else where. You are no longer my client. MS. BOYNTON: You have an extension. You have plenty of time before the October deadline. ______ end of messages ______ A real professional, eh? IF YOU USE RBCE, I ADVISE YOU TO CONSIDER THE CONVERSATION ABOVE AND LOOK FOR TAX SERVICES ELSEWHERE. GOID LUCK!

Maryjo always takes care of us! We have every confidence in her skills and knowledge.read more

After 38 years with Nationwide I decided it was time for a change because of skyrocketing…read morehomeowner's rates. I decided to call Brad Morgan's State Farm office in Liberty Hill and connected with Kate Kelso. What a great experience! I sent Kate my dec pages for home and auto to review and asked if she could match the coverages. Less than 24 hours later Kate returned exhaustive quotes that saved me over $2,300 annually for my home and another $500 on my auto policy. But what really impressed me was how Kate took the time over the next week to field my phone calls and patiently review other changes I inquired about it. Kate wasn't "selling" me anything new, but rather explaining the pros and cons to the questions I asked and letting me decide what I wanted. There was no pressure; no sales pitch. I couldn't ask for anything more! Everyone has different thoughts on what coverages they want/desire, but I appreciated Kate's thoughtfulness, experience, and advice, which made a switch of insurance carriers after nearly 4 decades very easy.

I have been a client of State Farm for 31 years. I have Always been treated very kindly and…read moreprofessionally by the entire staff at State Farm. I recently had a car accident in December of 2025 and the entire process went smoothly. All three parties were definitely on the same page in taking care of my needs (State Farm, Rental Car Agency, and the Body Shop Company). Kate Kelso and Rubi Reyes were very kind and understanding to me during this difficult time. Kate has Always been there over the years to answer all my questions and concerns. I am glad to be a State Farm Insurance Client.

Again my rating stands. For anyone reading this review now the dates are changing. During our…read morephone conversation I was told by the agent Ryan Torres that they called me in 2020 and that's all he saw? Now they have called me in 2019 and 2023. So I am sure they are just throwing out dates now. Also, he understands my frustration of having someone laugh as they hang up with you when you say you will give them bad reviews.

Exceptional Team…read more.. Sometimes dealing with "all things insurance", can be a frustrating experience. Not at the Ryan Torres State Farm office. The team of Ryan, Kyla, and Yvonne provide exceptional service. There is something tangible about this when it comes to protecting your home, auto, life, etc. I primarily work with Kayla (but the whole team has been interactive & supportive; including Ryan the owner agent) Kayla is responsive, attentive, insightful, and caring. These can be rare attributes; especially in the insurance segment. I trust the team at Ryan Torres State Farm. I'm confident in my coverage and protection, and know I can rely on them when needed. Finally, Transactional dealings...price shouldn't be the only factor when selecting insurance (see above), but is a key component to purchase behaviors . Ryan Torres State Farm was the lowest rate. I bundled my home & auto. I shopped the big five players in the space and State Farm beat everyone. I defined the coverage to assure an equal playing field. Same coverage for less cost... not to shabby!

Since I was transferring units in my apartment complex, I thought it was a good opportunity to…read moreexplore my options. So, I went on the State Farm website to try to get a quote, etc., and one of the questions was whether I had ever had damage at an apartment I lived in, regardless of whether I filed a claim. I answered yes, as back in May 2024, my then-apartment was flooded due to negligence/incompetence by the tenant in the unit above me. Answering truthfully then caused the website to say I couldn't continue and my quote request/information would be passed to a nearby agency. From past experience, I know these agents are aggressive when new business opportunities arise and call immediately, so I wrote "do not call" on the contact form. So, instead, I got a text shortly thereafter about my quote being routed to this office and a "check-in" from an agent at this office named Morgan. I didn't respond to it as I had other things to do at that moment and went on with my business, which included going to an afternoon movie. So I'm in the movie, and at 5:04 PM, after hours, I get another text from this guy. "Do you have a few minutes to chat?" at the end followed by his name and a smiley face emoji. Again, I ignore it. I don't do business after 5 pm. The next day, I'm busy with move in and move out stuff and haven't responded. This guy texts again, at the end of the day, about working on the quote, he needs a few details. I text back and say yes, but not right now. That 2 unsolicited texts near or after 5 pm are not any better than incessant and repeated phone calls. He texts back a few minutes later apologizing, saying it's been a busy day. He needs to know more about the claims for water damage, ie the nature of the incidents and was it from an appliance, or weather. I texted back in a few minutes; I explained that the water damage was from 2 years ago at my previous Austin apartment. 2 incidents, one being due to my directly upstairs neighbor not knowing the basic life skill of how to use a washing machine, water was pushed backward in the pipes to her water heater, which overloaded and came down the pipes into my water heater, flooding the entire apartment. The other, a few months later, was a buried pipe outside getting blocked, affecting multiple units in the complex besides mine. Then I said I was merely answering the question honestly on the website and expressed dissatisfaction over having to jump through these hoops caused by answering the question honestly when trying to do self-service. I thought that would be the end of it until Monday, but no. This guy texted on Saturday, saying he is in the office on Saturday too. What a hard worker, aggressively trying to get my business. Another text outside of business hours, distracting/disturbing me while I'm with my friends and relaxing. He says that because it was a claim, they have to review it and submit the information to be reviewed by the back-end team. To be reviewed and sent to another team to review, LOL. He's going to take it and add it so we can get the quote set up. Pardon me, what are you going to review? Do you want pictures of the entire floor of that apartment covered in water? Water going out the small crack in the doors because there is so much? And I'm no longer with AAA. but I still have all the claim information stored in OneDrive. Do you want that too, for you to review for your back end team, Morgan? I reply with a no thanks, and a plea to discontinue the texts. Then went on a diatribe. The continuous after-hours/not business hours texts are disrespectful to my privacy and time. And this thing about the water damage at an apartment I HAVE NOT LIVED IN SINCE OCTOBER 2024 seems shady. Particularly since the water damage was not caused by any negligence on my part. I closed with a statement about how, since I was transferring units, it was an opportunity to explore options, but for now I was going to continue with Allstate. A totally ridiculous situation. I feel like I dodged a bullet; if I had gotten renters insurance via this agency, I have a sneaking suspicion they would disappear when I had a claim for something. Aggressive messages to get my business, but nowhere to be found when my home has been disrupted by the negligence/incompetence of someone else. I don't even know why I was routed to this State Farm agency. I'm in NW Austin and these guys are 11 miles away east of 35. Surely there are agencies in NW Austin/or closer. Jake wasn't a good neighbor here. No Aaron Rodgers touchdown dance for Morgan. Whatever the response will be, like to my similar review of this place on Google, is nonsense.

I've had the pleasure of working with Yasmine for several years, and she's been nothing short of…read moreamazing. The trust and relationship we've built over the years mean so much to me. She's always responsive, knowledgeable, and genuinely looks out for what's best for me and my family. It's hard to find someone you can truly trust, and Yasmine has earned mine. I highly recommend her to anyone looking for an insurance representative who truly cares about her clients. The only real improvement that I hope for is that State Farm as a corporation does something to lower rates for current customers and not just new customers. I am truly happy with our agent, Alejandra De La Torre, and Yasmine they are definitely 5 star!!!!

This place is great! Love the team, it's always so nice to have real people to talk to.read more

Love this agecy. Everyone there is very professional and helpful! I have been using them for years…read moreand will continue using them for many more!

Ismael and Morgan were extremely helpful as we dealt with a total loss car accident. Another driver…read moreran into the rear of our vehicle while my son was stopped at a light. They both helped assist in making the process go smoothly.

I have tried to resolve an insurance issue with this man and his office staff for years. They are…read morepolite, say that it's taken care of, then nothing is done. I finally got tired of dealing with them and went in person to my local State Farm Agency. I explained my problem and asked if I could please move my policy to their office. Before I could do this, I had to have Mr. Cantu's office release and transfer my policy . I asked the local agent to call them, hopefully, to get something done. Mr. Cantu became defensive AND rude to my local agent. I was in the office listening to Mr. Cantu's unprofessional response. I then called him directly, from the local agents office, a Mr. Cantu gave me an apology for his people and admitted they had not handled things well. Then he lied to me saying everything was taken care of and he had transfered my policy as requested. Since no one in his office asked where I wanted the policy transfered or to which agency, that was a lie Because he refused to do as asked, it took another week of waiting for paperwork to go through channels before I could have my account moved. There is more to the story but it's too much to include here. Don't do business with this unprofessional lier. I am escalating this with State Farm. No one should be treated like I've been treated.