I have been bringing my car here for a year. They are friendly and efficient. I bought my jeep in Norwich but this is closer so I switched my maintenance from Falvey's to here and I am happy with service read more

I'm not surprised that this company has turned reviews off on basically every other site. They're terrible. I had an accident, my car towed back to the original dealer, Wile Hyundai, and they sent it here. The manager was so scandalized that I had a FULLY SHEATHED gardening machete in my backseat that, in her own words, she "wouldn't even let any of her guys go inside the vehicle." Did she think the machete would self-animate, break out of it's sheath, and start slashing as if it was something out of Dungeons and Dragons? read more

If I could give 0 stars, I would. Service writer Jaylen and Derek service manager are incompetent. Couldn't find any issues on my grand Wagoneer after having it there from 400 miles. Flash forward three times of it being there and they want me to pay to fix and issue it had documentation on since 400 miles. Flash forward to a 2025 wrangler with 400 miles that doesn't start and had to be towed in (tow driver also couldn't start it)... the say there is no issue. I pick it up and the next morning it doesn't start. This place is a joke and they don't care about anything but themselves. No wonder stelantis stock is in the toilet. They all suck. read more

DO NOT, I Repeat DO NOT go to Capitol Chrysler Dodge Jeep RAM in Willimantic, CT! What an absolutely TERRIBLE experience. The only smooth part was the actual purchase. My Agent was great and accommodating. However within days of pulling off their lot there has been nothing but issues. The A/C doesn't work, they never did an Inspection, the car jumps when you put it into reverse and one of the speakers is blown. Called and spoke to Service, they said "That's not up to us, you need to talk to the manager Al." Talked to Al and he says "Cars have issues, this isn't my responsibility. Fix it if you want, or don't, doesn't affect me either way. But we're not covering it." What kind of customer service is that!? I'm mind blown. Was planning to buy my daughter her 1st car in a year, bet your ass it won't be here! read more

Will never return to this dealership. They forgot to unplug my fan when replacing my radiator causing my vehicle to overheat when idling. They claimed they couldn't replicate the issue but when getting my car back AC is freezing cold again and car doesn't overheat. Still charged me the fee to look at it. read more

I purchased a used truck from this dealership 2 1/2 months ago with less than 36,000 miles on it. The buying experience was fantastic, and everyone I interacted with was kind and professional. Unfortunately, when the starter failed so soon after the purchase, I assumed they would stand by their product and help resolve the issue--especially since I was going to buy four new tires and would have had all future service work done there. Instead, they chose not to assist, which I found to be both disappointing and a very surprising business decision. Over the years, I could have been a loyal customer, and they would have made thousands from me just off service, not to mention likely repeat purchases and referrals from doing the right thing, but this experience has changed my mind. While the people are nice, especially Jimmy, I'd stay away from this dealership, because they don't prioritize taking care customers even when doing so is financially the best thing for their business... which is really strange. I hope they reconsider how they handle situations like this in the future. If they reach out to make this right, I'd be happy to update this review and reconsider sticking with them. I really do like the people that I've dealt with directly. Maybe the person that made the decision, which never actually spoke to me, didn't have all the info or was just having a bad day, at least I'd like to think that's the case. read more

I love them! Screw champagne. Dude told me I won't get approved for second car at champagne but I walked out with an alpha with zero down the same day. Kevin, Jeremy were great. Knew my personality and what type of car. Thank you!!! read more

Capitol Garage - Car Dealers Near Me - Willimantic, Connecticut

What a great place to buy a car. Everyone at the dealership is so nice. My sales lady Michelle Wilson was great. She was so patient with me. She spent the entire day and make my purchase effortless. I went in at 11:30 and was home with my brand new Wrangler Rubicon by dinner. I highly recommend this dealership and especially Michelle. read more

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All around a very poor experience for me. I had my wife bring my truck in while I was at work for an oil change and tire rotation that ended up taking almost 2 hrs. After I get out of work I called to have them explain why a scheduled oil change/tire rotation would take that long. The first call ended in the lady at the front desk raising here voice and hanging up on me. The second call was to a manager who ultimately told me things take time and didn't know how else to handle the situation. I understand things do take time but up to a certain point. I also feel like if you are in a leadership position you should be able to know how to do your job. They need to do better! Not everyone will have a bad experience like me but after the consistency of poor management and leadership there. I'd strongly suggest you do research on a more professional place to take your business. read more

I love my new Jeep Grand Cherokee. It was very lucky I was ready to buy because the salesperson was very nice, but spent no time explaining to me what I was buying. Thank God for YouTube, I learned about my new purchase! read more

my wife and I just purchased a used car from Capital Motors. Steve and the staff were very helpful and able to answer all our inquiries. They helped steer us in the right direction and helped us find a great car within our budget! I recommend them to anyone in the market for a vehicle! read more

Do not buy a car from these crooks! They do not care about you!!!! And if you do do not buy the warranty!

The moment I gave the down payment, I was dropped. I would call every day and never got a call back until I expressed my frustration and was given the line to Jamie, who, didn't really do anything. Every time I called, the person would act like they didn't have ANY clue what I was talking about. I waited 4 weeks of going back and forth with 4 different people to get my plates and registration. Oh. Then I go to get my inspection sticker and the car fails. I pay (idiot me) and call them about it and they say there's nothing they can do, because the car mechanic probably bamboozled me out of $500.00 and that different states have different requirements for inspections. This is not true. I was shown what a bad rotor looked like and it looked like mine. The service I received from this place was absolutely terrible. NEVER AGAIN. They should do better. read more

Excited to purchase this car. Not a jeep but a Chevy. But the make of car we had been looking for. Had problems from the minute after we signed the papers. No cooperation until we had to push hard to get answers and corrections to everything that was wrong. Over three weeks to get paperwork finally correct. Overpaid registration but no one listened and then we get a check in the mail to correct from them from DMV. Now we find a simple thing that should have been taken care of prior to purchase as part of the dealer inspection by them was not done, filling the AC. We had thought it was serious AC issue. Took to our certified mechanic shop to find this is not covered by paid service warranty as it is something that is maintenance. He stated they filled it wrong, did as a truck and not a Tahoe. They should have done this prior to us buying it. So I have to pay. After all we went through we did not trust them which is why we took to our person plus warranty person said we could do so and recommended we do since they are not a GM dealership. Did call to speak to the manager who at first was nice but then intimated that my mechanic probably was not truthful and it did not need coolant. Funny the AC didn't work and we trust our guy with all our cars for many years. They have bent over backwards to help us and give us best prices and best service every single time. So I believe what they tell me. He wanted it brought to him. Now why would I do that when they could not handle the paperwork correctly let alone service my car. read more

I will never buy a vehicle from this dealership again. Ofcourse they were fast and simple to do the transaction for the Jeep I was purchasing. I was very impressed. Then a week later I was having issues with the Jeep. Tried to get a hold of 4 people, Jaime, Stan, Mike Breen, and the service manager to get it looked at. No one called me back. I had to bring it to a different Jeep dealership to get it fixed. Here I am 4 weeks later, the finance company for my car I traded in is contacting me looking for payment because THEY NEVER PAID OFF MY CAR! They're ruining my credit. I called, trying to contact both finance managers, no call back. I will NEVER buy a car from them. Ever! If you want to deal with a nightmare experience they're the perfect dealership for it. read more

Untrustworthy!! I will NEVER buy a car from here again. No one from the company will get back in touch with me regarding the part they were contractually obligated to replace. In the contract it is stated that they will replace the part however, when I contact them, I am constantly told they have to order it and will call me when it arrives which doesn't happen leaving me to call again requesting the part. This just continues. Do yourself a favor and buy your vehicle elsewhere! read more

I don't usually do reviews but I hope that someone reads this and it saves them from what is happening to us. Will never buy a car from here again. Bought a jeep not even two months ago for our son to have a trusted car ( those were even the words that came out of Jimmys mouth) since our son just turned 16 he is only allowed to practice drive, so only about 40 days from buying the car and around 400 miles in the rear starts making an awful noise, take it to our local dealership bc no one from Capitol calls you back or even email at that matter. The quote to fix the car was $4,600. We just bought the thing. I am absolutely floored that we trusted them to sell us a decent car and this is what happens. I get when you buy used that's what you get, but it was a one owner vehicle and it looked to have been taking very good care of with good service records. read more

I brought my 2014 Jeep Cherokee with 99k miles on it for a look at an intermittent warning light about the 4 WD overheating. The car ran fine and shifted fine before I brought it there. They gave me an estimate for 4700 for a rear differential and some engine noises (worst case scenario), I had to regroup and pick it up to decide what I wanted to do. I still owe money on it, and the receptionist for service said that I could always trade it in, but with the problems it has, I wouldn't get as much. Well, I picked it up, and a mile down the road all of the sudden the engine light came on, and traction control, and it lost power. I took it home and brought it to another place. When I got there, the mechanics could not even shift it into reverse. Not to mention, they charged me a $180 diagnostic fee, that I have stopped payment on. I went in thinking it was a sensor, and left with a junk vehicle. I am now looking at bankruptcy to get out from under what they did. read more

I bought a 2015 Jeep Compass on January 15th. My car broke down April 9th and had to have it towed. A bunch of lights came on and wouldn't go at normal driving speed. Had to rent a car to use for weekend. Got car back today and it was throttle body connector. I had to pay over $1000 for it because I didn't have extended warranty on vehicle. I didn't think I would have any problems this soon having the vehicle for less than 2 months and put less than 1000 miles on the car. I AM VERY UNHAPPY WITH THIS SERVICE! read more

Jimmy Yilmaz was an awesome salesman to deal with. He worked it out so I could get the vehicle I had always wanted and can afford it too! He worked hard to get me what I wanted (and I am very picky) I would recommend anybody looking for a vehicle to go see Jimmy at Captiol Garage in Willimantic. He will work with you along with the management. I am one happy customer of Capitol Garage. Mary Arsenault read more

I broke down in a busy intersection when Jamie from Capitol garage stopped to see if I needed help. He sent Derek from the service department to help me. Alternator and battery. My battery was so dead my blinkers/hazard lights didn't work. He parked his car behind mine and put on his hazard lights and helped get my car out of the intersection. So much safer! Roddy from Capitol garage stayed with me until AAA came and then he gave me a ride home. My car was repaired quickly by Capitol garage. These Good Samaritans went way above and beyond! read more

The assistant manager AL out right lied to me stating that my trade in had excessive milage on it and was not going to be offered for sale on his lot but would be sent to auction. I pointed out that he had other vehicles on his lot that had higher miles than mine and again he stated mine was going straight to auction. The very next day my car was offered for sale on their web site and placed in their inventory on their lot. Additionally, as a side note they originally offered me 17,500 (which I did not accept) and then listed my vehicle for sale for 25,900. Pure greed from a dishonest typical used car salesman. Then you wonder why people don't trust car salesmen, it's because they shouldn't ! read more

When I bought my first new car at a dodge dealership at Capital Dodge in San Jose CA. The dealership has since changed its name to Normandin Chrysler Dodge Jeep Ram Fiat. I was surprised to see they had written sold as is on the paperwork. Being young and inexperienced I wasn't worried because I had a free maintenance package. Every time I brought it in, I told them that the car seemed to surge as you accelerated past twenty miles per hour. They just kept telling me they could not duplicate the issue. I ended up moving back to the east coast and took it to Capitol Chrysler Dodge Jeep Ram in Willimantic CT. They told me I needed a new transmission. I told them I had documentation of the problem from day one so it should be covered by my warranty which had conveniently expired a month earlier. They said I could talk to the area boss but for now to get me back on the road I could cover the cost of the parts and they would cover the labor. They told me they would give me a call when the area boss was in the area and I would be the first one to speak with him. I would call back a few weeks later only to be told that I missed him, but they thought we had worked it out already. They would apologize for the misunderstanding and again reassure me that I would be the first one they would he would talk with next time he was in the area. After the fourth time this happened, I got distracted and stopped calling but then that was their plan all along. I still remember the name of the manager who kept giving me the runaround. Rudy, a slimy car salesman if there ever was one. Guess each dealership has at least one. Wish I remembered the name of his counterpart in CA who was just as slimy. I will never ever buy another Dodge Vehicle again, new or used! read more

Worst dealership ever lost our business your sales man Freddy sucks makes us come in says we guaranteed to walk out with a car we had the down payment...pricks said we need a co-signer tell em don't run my credit they ran it anyway screw this place..call from attorneys coming ran my credit without signing off on it read more

3 minutes ago This place is horrible was lied to by the salesman jimmy was told one price on phone for a trade in then Went to the dealership and was offered substantially less plus new vehicle was more than advertised. These guys are snakes buyer beware they wasted my time and will waste yours. Bad way to do business. read more

Great place! Had to take my car to their body shop, since I have never been in any incident I was not sure how to go about things. I dealt with Brian and I literally had to do nothing. He did all the paperwork and dealt with the car rental place for me also. Had my rental there already waiting when I arrived. They also had my car ready even sooner then expected which was great! Not to mention they went beyond and washed, vacuumed and even gave my car an alignment. Left there with a smile on my face which is rare. Thanks Brian you were awesome. -Sasha R read more

What a seamless experience!!! Very friendly team. Brian, Mike, ,Al, Cris and Link were all amazing. They worked hard to find the car I wanted, had it on site the next day and made a great deal. They exceeded my expectations! This is my third Jeep and my future one's will be bought here. read more

Capitol Garage - Car Dealers Near Me - Willimantic, Connecticut

I've been going to this garage since I moved back to the area to get oil changes and maintenance on my Hyundai. It was recommended by pretty much everyone I know. They've always been great, the wait times they give are honest, and Victor is super cute which is a bonus lol I shopped around before finding the car I wanted, and they happened to have a great deal on a Honda CRV, used but with low mileage and in great shape. I got it for less than its worth (my bank even agrees) and they made the process very easy and straightforward. I dealt with Hal and Craig mostly, and they were honest and friendly and didn't make me feel pressured. After I left with car, I received phone calls from them both a few days later checking on my satisfaction with the car. Super glad I gave them my business, I'll be giving them nothing but rave reviews and continuing to go there for maintenance on my vehicles and for future purchases. read more

I visited here during the pandemic because I needed an oil change and I bought the car from them. Not a single person was practicing social distancing or wearing a mask. There were no hand sanitizers or wipes for the customers to use on their cars. I wrote an email to the manager and have never even heard back from them. Think twice about buying a car from them because their customer service ends after you take possession of the vehicle. read more

Bought a new Ram from this dealership. Settled on a price and a value for my trade and agreed to purchase, Then they told me the truck had been VIN etched and I would have to pay another $200. When I got home I looked at the glass and it had not been VIN etched . After battling with them they finally gave back my money. Then they told me they had to charge me $400 to register my truck and if the cost was less they would refund the difference. They registered the truck and sent me the registration but no check for the difference also no receipt from the DMV. I called them up and they said they would send a copy of the receipt . Weeks have gone by no check no receipt, I finally went to the DMV and got a receipt myself and it turned out I had overpaid by almost $300. I called them up and they said they owed me the money and they would send a check. Weeks have gone by with no check, when I call them they say the check is in the mail. My next step is to get in touch with the attorney general, hopefully they can help. Stay away from these people they are crooks plain and simple. read more

Highly recommend this body shop. My Nissan Juke had been parked and was hit on the driver's side door, which had to be replaced. They did a great job, took about a week (which was expected), explained everything before doing the work. Best of all, they washed and waxed my car, as well as detailing inside. Very happy with the service. Would go back if needed. read more

Be very careful about purchasing any New Car from this Dealership. They sold me a new Jeep. I purchased an extended bumper to bumper warranty and was under the assumption it's was a Factory Jeep Warranty as I had did prior at other Jeep dealerships in the past. They don't tell you it's from a 3rd party warrant company. This practice is wrong and deceitful. Working with them to cancel has been nothing short of horror and very unprofessional. Strongly encourage all to shop else where. read more

I cannot say enough great things about this dealership. I had been shopping around for a new vehicle, and Stan and Freddy were extremely friendly and accommodating; ultimately, it was a combination of friendliness and generosity that made my final decision in buying from this dealership. They gave me an amazing deal on my trade-in to make sure that I was comfortable with the ultimate price of my new car. They were never, ever pushy, and never wavered at my many questions! If I could give more than five stars, I would! read more

Horrible dealership!!! Got my car there last year. When we went there they said that they would fix the paint chip on the hood and balance the tires before I picked up the car. They didn't fix the chip and they didn't balance the tires. They said they sent the paint to me and i never got it. I called to tell them that the car was shaking from not balancing was told that they would look at the paperwork and if they said they did the blance they wont cover the cost of the fix. They admitted they didn't do the balance, but that they now weren't going to give me the $40.00 that it cost to get it fixed. They send me countless emails and call me all the time seeing how it is going and that i have service updates. They never fixed my other problems clearly i dont want them to touch anything else. Be aware of lots of empty promises!!! read more

Was a pleasure to have my renegade serviced. 4 stars I feel that an hour and forty five minutes is to long for an oil change. And the lack of entertainment in the waiting area and no WiFi access made it seem forever. read more

Happy with the truck I bought here but when I brought it for its first oil change....appt for 9:30 and the truck wasnt taken in until after 10. Not very friendly at the service counter. I will go elsewhere to a dealership that appreciates my business. read more

I have bought 2 cars from Capitol and both experiences have been great. They gave me the best deal I could find from any dealership. They're also very friendly and always willing to go the extra mile to make sure I am happy. Craig and Hal are the two I mostly deal with for sales but they're service department is fantastic too. I even have used and referred others to their body shop. Only good things from Capitol Garage. read more

Capital Garage will make an appointment with you to buy a Jeep then email you the morning of the appointment to let you know "we sold the Jeep late last night but we have a brand new Jeep for you to look at if you still want to come in" Bait and switch! Garbage dealership to deal with. Find your dream car somewhere else! read more

Worst dealership ever. Bait and switch deals all day long. They post cars on Craigslist they don't even have for sale.

After years of taking my jeep there, it fails emissions and I bring it in. They tell me $800 to replace the TCM (even though they replaced it 2 years ago). I tell them to do it. They call me and say they've done the work, but there are still problems and they recommend $3,000-$4,000 for a new transmission. Oh, and i still owe the $800. I ask if it will pass emissions and they say yes. I pick it up and 2 miles later the check engine light comes on. I take it back and they hook it back up and now 2 more codes for the ESM and transmission temp circuit. Now it won't even pass emissions. I'm disgruntled and the manager tells me they will track down the best price for a rebuilt transmission. Over 3 weeks later and they still haven't called. read more