Amended: sometimes you have a rough experience and the company never recovers, but not in this case. Columbia Ford recovered from a fall like an olympic gymnast. I left the dealership without everything "they owed" and communication afterward was spotty at best. Once the manager got involved, he treated my wife like a queen and exceeded any expectations we previously had, even letting her work from an office while her car got the extras installed. A+ service, and worth a second chance if you ever felt disappointed. read more

Unfortunately, a chain is only as strong as its weakest link. I've been a loyal customer for several years and have bought two new F350's for my business. Since my first purchase, I have had consistent, terrible experiences with one particular service representative. He frequently lies about trying to contact customers regarding status of the vehicle being serviced. The last time he did this, my new F350 was being serviced for a minor factory error. I needed the truck back on a Friday, I tried calling twice to determine when I could pick up the truck, the service representative never returned my call and the truck stayed in the garage over the weekend. Since this is a vehicle purchased for business, I had to cancel a job on Monday because I had no means to pull our trailer that was required for this job. I spoke to the general manager and service dept. manager about this delinquent service representative the following Monday, and upon follow-up with him, the representative had the gall to lie to them, too. The service manager asked me to deal with him going forward. I have employees, too. This would never evolve into a recurring problem on my watch, especially if it affects my clients. As I mentioned to the GM and SM, if this person is consistently lying to me, then it's very likely he lying to other customers, too. read more

They sell lemons for twice what their worth, and they are dishonest about their used vehicles.

I purchased a 2017 Buick Encore from another dealership about two years ago. I LOVED that car but it was not AWD nor was it the higher trim level that I initially really wanted. So, (with recommendation from my best friend) I found a 2019 Buick Encore Essence AWD at Columbia Ford Kia. It was a little further than I wanted to travel but I went anyway. I'm SO glad I did. My salesman was kind, knowledgeable, no pressure, and very helpful. I was surprised by the beautiful dealership, the entire staff's willingness to go out of their way to make sure I was happy and comfortable, and the deal I got. A total package. Thank you to everyone who asked if there was anything that they could do for me. Highly recommend!! read more

Columbia Ford Kia - Car Dealers Near Me - Columbia, Connecticut

I bought my F-150 here five years ago. While under warranty I had them do the oil changes and the tire rotations. At 23,000 I started to get some braking vibration and was told all four of my rotors were warped which was bullshit because they never removed my wheels or rotated the tires (you can always tell by brake dust). I have a lift at home and checked the rotors at home with a dial indicator and they were fine. When I just changed my oil yesterday it was extremely dirty and the filter looked really old like they didn't do the oil and filter change either and charged me for it along with the rotation they never did. The oil drain plug was also on so tight I needed a breaker bar to remove it. I guess they don't own a torque wrench there in the shop. Do yourself a favor and stay away from this place. Bad repair advice and they charge your for work they don't perform! read more

Email below was sent to service "manager" Mike Pahlas who has not responded...... Mid November I had a service appointment scheduled to look at my 2017 Explorer roof rack. Trim cover broke off. I drop it off and wait because the person on the phone (Jose) said it would take 30 min tops. I am "greeted" by Fernando who had any interest in doing anything else that day but work. I needed to go through my CarMax extended warranty and he needed that info from me which I didn't have because I figured you already had it saved since my last appointment with Bobby (Bobby is fantastic). Fernando informs me that they don't save that info from previous appointments for some reason I don't understand. So here I am scrambling trying to find this warranty info. He then proceeds to tell me it will be an hour and a half..... but I waited. I walked the showroom spoke with a salesmen about buying or leasing a new Explorer. That whole process took about an hour which I figured my car must be close to done, I go back to service department to check on the status and it hasn't even gone into the shop yet. Fernando was blaming Jose since Jose was the one that took my appointment info and was apparently supposed to get my warranty info then.......he then apologizes saying sorry it's been busy here phone keeps ringing. Like I am supposed to care that he's personally busy, I HAVE AN APPOINTMENT!!!! I call CarMax trying to figure out the phone number to call, all in all I WASTED 2 HOURS and zero got accomplished. No one looked at my car, except Fernando on my way out the door goes " oh let me take a look" probably should have been step 1 buddy but ok. He confirms I might need the base plate as well but he will try calling my extended warranty. That day was a hot mess. I have called several times since (at least 5 separate times) and no ones calls me back. I am going back and forth between Jose and Fernando, they kept saying no one was answering at my extended warranty, to my fault I gave them the wrong area code. I call back quickly and speak with Jose and gave him the new area code. I Figured this should speed things up. When I did get a hold of them they apologize and kept saying how busy they have been. Whoever answers the phone says oh Fernando will call you back...... I finally gave up, I call back and ask for Bobby. I said Bobby please help me, I had great service with you last time you were quick and knowledgeable, " can you please help me instead of those other two" he goes I can't, it creates drama in the department. Great......this was Friday Dec 11th. Going on 3 weeks of zero service. He says he will have Fernando call me back which I didn't believe. I called Monaco Ford right after, quick fast and efficient customer service. They say oh there's actually a recall on that part (Columbia never told me) which made me fume but They got me an appointment on Friday Dec 18th. Shockingly, Fernando calls me back right after I made an appointment with Monaco (his ears must have been ringing). Again with some bullshit apology that he was out of the office for a little while (so no one else could have called me and gave me an update out of courtesy??) but he goes OH THERES ACTUALLY A RECALL ON THAT. So it's Friday, December 11 and he says he will get those parts ordered, he said they might be in the following week or possibly the latest would be Monday the 21st and then they can get another appointment scheduled. Today is Christmas Eve as you know, my car still has no update from your "team" those parts he supposedly ordered or probably forgot about... Thank God I kept my appointment with Monaco Ford on the 18th, they ordered the parts guess what, that same day, and the parts came in on Wednesday the 23rd. I have a service appointment scheduled for December 30th. That is how it should be done. UPDATE JANUARY 5th 2021 Fernando has got to be the dumbest person on this planet, he calls and says Ford needs them to inspect the car first before they can order parts ( the parts he said he was going to order on December 11th) NO SHIT SHERLOCK, so he's just getting back to me now. It's almost so funny that I think they are effin with me on purpose. STAY AWAY FROM THIS PLACE read more

I brought my business truck in for service and was shocked to be invoiced $565.46 for supplies. When I questioned this, I was told they bill supplies out at a rate of 15% of the total labor charge. That is a lot of brakleen and gloves. This is an additional $22.35 per hour above the shop rate of $149 per hour. At no time was I informed of this 15% charge - not on the estimate or on the phone. These supplies were above an beyond the itemized parts. Anyone in the automotive business knows this charge is egregious. Also, I was told the truck would be back in 3-5 days, three weeks later it was done. read more

This place is a joke!! They take all day to try to get you into a car you dont want.. claim its bc of the bank... then when they finally bring the car that you were asking for they have you write a check or leave a deposit so they cant sell it... understandable. Then when you decide you dont want a truck for 28,000$ that has scratches!! So u tell them no we dont want the truck and they still cash the check!!! When you confront them on it they lie and say it was an online purchase and say its policy. When both Bruce and Matt said they would hold it till we looked at the truck!! They a rude.. swear at costumers and lie to get you into the vehicle they want to sell you!!! Horrible customer service!!!!!! read more

Sales guys are great. Device is a clown show. I was going to buy 2 more cars for my kids. I will not based on service.

Got a lot more for my trade in than I was anticipating and the salesman and the finance guy were both very helpful and even willing to help out after I had purchased my new car. read more

Highly do not recommend going here to purchase a car, I have never been so offended by the way someone talked to me. Henry from finance is incredibly rude and disrespectful especially working in a sales position?! I know im a 24 year old girl but I'm not stupid and I absolutely don't deserve to be belittled. Dave and Eric were very nice but I will never do business here ever, Id rather ride a bicycle than purchase a car from here because of Henry. Sorry but unfortunately I will be steering people away from here for now on it was that bad. read more

Brought my f250 2021 6.2l (15k miles) in because of a whining/whistling noise on cold start up. The noise was so loud that my neighbors were complaining (5:00am) and was occurring for a few months nearly every startup 99 out of 100 times. Scheduled an appointment with service whom recommended I leave it overnight on a 10 degree day so they can observe the issue. The following day I HAD to call them 1/2 hr before closing to learn from their service secretary Fernando that they didn't even start the truck to observe the issue. He then informed me that 5 people called out of work and it was by no means his fault because of this. He said that he should have called me after I voiced my frustration in that I had to miss 2 hrs of work (paid by the hour folks) driving my wife's car to drop my children at school and my wife at work before going in myself. Very unacceptable! After pressing him several times to make me a priority in the following morning, he FINALLY agreed my truck would be FIRST in line. The next day, nearly the exact situation arose only to deal with the service manager instead of secretary Fernando whom did not show up to work. Only this time the service manager was caught up in an overt LIE after telling me the vehicle cold start up was observed both the day before AND this morning. He then proceeded to tell me that the vehicle startup freight train whining/whistling noise of the 2021 6.2 engine was... NORMAL. Now I am an electrician, on a 20 million dollar Tunnel Boring Machine in Hartford CT. I work with mechanics that are TOP Notch, and there are many modern F250's on site that DO NOT make this God awful whining noise on the coldest of days on startup. The mechanics on site diagnosed a bad idler or pulley bearing as the probable cause. After informing the service manager of this he stated that "his" mechanic had 29 years of experience and that the noise is "normal" and if I'd like I can pick up the truck on the following day. I informed him of his first lie because Fernando already told me they never looked at or started the truck the first day and that id be down within the hour to pickup my truck and bring it to a competent dealer. Basically these scum suckers don't give a damn about you if there is a warranty issue and no money to be made. I will also be writing directly to Ford about this issue. Garbage service if that matters to you!! read more

Columbia Ford Lincoln Mercury Kia is a full service automotive dealership and repair center. While they sell new Ford, Lincoln, Mercury, and Kia products, they also offer a huge inventory of pre-owned and used cars and trucks too. This dealership has a very creative decor with leather couches, flat screen tv's, wireless internet, and a childrens' play area to be sure you're comfortable while waiting for your vehicle to be serviced. It also houses a wonderful Restaurant! read more

I purchased a brand new 2017 Ford Transit Connect. 6 months later at 10,000 miles, PowerSteering Assist Fault. They told me the part is on backorder for 30 days, I am being held hostage. Do NOT invest your future or your business' future worth these people, they are unresponsive and absolutely unwilling to help. Avoid them, go elsewhere, get guarantees, this was a huge mistake. I regret trusting them. read more

Both of my vehicle purchases here have been smooth and easy. Routine service and maintenance easy to schedule and has always been on time. They always seem to have a great selection of new and used cars on the lot as well and the Thunderbird cafe is perfect when I'm in for service and eat a snack. read more

Goats, boats, trains and planes? I didn't see any there, but these are the same owners as the guys at Gates GMC you see on TV. Sales: Purchased a used F-150 there, while trading in my SHO. I appreciated the helpfulness and care that the sales associate showed while I was "shopping" and making decisions throughout the process. He wasn't too pushy and let me decide for myself. When I was still on the fence after almost a full day of deciding, they brought out the typical "closer". The guy who says "let's go outside and take a look at the vehicle", while he walks around the vehicle with you and shows you how beautiful it is, and convinces you that you won't find a car that nice for that low of a price. That part I didn't like, so be careful not to fall for that tactic. I have a car salesman in the family, and he has told me about all the different tactics dealers use to "help" you make up your mind. It's uncomfortable at times. Financing: The fast talking finance guy was actually very helpful, and explained to me how hard he worked to get me a great deal with all things considered. As skeptical I am about the whole process they do behind closed doors, I am very pleased with the outcome. Mechanics: I've brought my vehicles there for different services many times. From oil changes, to replacing an AC actuator, I've felt that I always got good service with no run around. Theresa, at the front desk, is extremely friendly and is always willing to help out. She was great when talking to an outside company about honoring a warranty that had been purchased, leaving very little work for me to make sure the warranty covered the work. Fortunately, I didn't experience any of the nightmares that these other customers had, so I kept going back to them for quality service. Overall: The dealership is clean and welcoming, and being part of the other Gates dealerships was very helpful, because it increases their inventory to more than just Fords and Kias. My used Ford was originally at the GMC dealership, and the sale was made through Columbia no problems. read more

My 4 star review is because I have a new car purchased here and have had only minimal services performed (oil changes). My sales experience when buying the car was excellent, the physical appearance of the dealership is impressive, and the service people are friendly. At this point I'm very pleased and we will see how this continues in the future as my car grows older. read more

I received a call from Eric Gates of Colombia Ford who has completely regained my confidence. Mr. Gates listened to what I had to say and is giving me a free spare tire from Kia. I will continue to be a customer of Colombia Ford. Our next purchase from Colombia Ford will most likely be a new Ford Ranger when they are reintroduced. My wife and I both thank you. I have changed my previous rating to a 5 rating. read more

My experience started off very good dealing with my sales person Mr. Tony Mauro, he made the whole process smooth and easy. During the process I shared with Mr. Mauro that the vehicle was being purchased to install a snow plow. We continued with the finalization of the purchase, when Mr. Mauro asked whether I would be interested in a extended warranty, I replied that I would as I was purchasing a used truck. It all went to crap after that! I took my vehicle that I just bought and left for my summer home in Maine where I stay for the summer. On my trip I found the door cover to the gas cap faulty and the CD player non-functioning along with the passenger side window motor not working. At this time I figured that I wasn't going to drive back over four hundred miles to address these issues, that I would do it when I returned to the area which I did. I was told by Ms. Theresa Gendreau the Service Writer that the window motor would be covered under the extended warranty but that the gas door cover and the CD would not be. I then asked why the gas cap cover would not be covered under the original sales warranty? The answer was because I didn't bring it back within the allotted time. I would have had to travel back over four hundred miles and another four hundred miles plus back to have something done about it. My thought was if they would have done the necessary repairs if I stayed in the area that they would do the repairs when I returned. I then was told that I would have to speak to the sales manager whom also told me that there was nothing that he could do. Through all of this never once did they offer any resolution to any issues I was having. The best part is when I actually read the extended warranty in the exclusion section and discovered that it states that if you use your vehicle for snow plowing that it would void any warranty. REMINDER - I told the salesman that I was purchasing this truck for snow removal. I spoke to the salesman about this and he did not recollect that in our conversation and also he would not know what is covered and what is not covered in a warranty! How can he sell something that he knows nothing about? I was then told that I could cancel the extended policy. Why would I want to pay for something that was worthless? Of course the cancellation would have to be prorated and a fee of $25.00 would have to be charged. Can you imagine my displeasure at this time? Jake the gentleman who was dealing with the cancelation reached in his own pocket to give me the fee because I was so upset. I at that time said that I thought that he was making this out to be a joke which was far from where I was. I refused his offer. Once they got my money and there was nothing left to do or say I departed Columbia Ford - NEVER TO RETURN. Glenn Beaulieu A Completely Dissatisfied Buyer read more

This is based on a sales experience that did not result in a purchase. I stopped in one night and spoke with a sales guy who was nice enough. We looked at a Ford Edge but it was late and I said I'd return the next day. He said he would be there between 9:30 and 10:00 so I came back at 10:00 a.m. and he wasn't in yet but was "going to be in any minute". He arrived at 10:35 or so, irritating but not the end of the world. While I was waiting for him I saw an Explorer that was a base model and much cheaper than even most of the Edges. He had no idea about it and couldn't even pull lit up on his computer. Gee, I wonder why (because it was $15,000 cheaper than all the others is why). So they worked up the numbers on it and the only rebates/incentives were on a lease. I was willing to consider it because to purchase it was way too much and at least it was a high mileage lease but it wasn't what I really wanted to do. The Edge wasn't working out due to no discounts or incentives available. I decided to try Gates GMC/Nissan to see what they could do. The GMC Acadia was way too much as was the next model down SUV, again not much for incentives and they were higher priced to begin with. I ended up with a Nissan Rogue purchase, not a lease, and for much less than anything Columbia Ford could come up with. I know it's a different vehicle but they still gave me $1,000 more for my trade than Columbia did and that was after me haggling with Columbia to get it up from their first offer (which was stupid low). I called the salesman at Columbia to tell him I had bought something else as I don't like to leave people hanging. He called back and left me a message that he was unable to access his voicemail so he didn't know what I had called about. I didn't call back again, I don't have time for that nonsense. So not a horrible experience but not a good one either. You have to really haggle with Columbia Ford just to get a fair deal and a good deal seems impossible. I found their whole dealership unprofessional, from the hokey and honestly a little creepy wild west theme (this is CT, not Texas), to the salesman not showing up on time and not knowing how to use voicemail, to the bad deals they try to pedal. Bush league compared to their sister store Gates GMC/Nissan or Premier Chevrolet in Brooklyn CT. I've done business with both and I would go back to either, not Columbia Ford. Definitely buyer beware (and probably avoid) with Columbia Ford. read more

I was at Columbia Ford Kia this morning. We had a great GREAT experience with Michael "Doc" Howard!!! Then entered the owners son Denny... My husband and I are actively looking for a new car, we can also say that up until Denny entered we were ready to walk away with a new Optima. During the normal negotiations we were told by Denny that "we have various large corporate contracts... So we don't need this sale", and "we are trying to make a buck - ya know", this mind you does not include several "no bulls**t talk other dealers will give you" comments. We ended up leaving without a new car. The dealership itself looks great, seems clean, and staff was very friendly, helpful, and Michael was great!! read more

We bought a used car, chevy traverse, on December 31st, 2014. From Columbia Ford We were assured car was gone through and in working order. It was not. March 2015, car running like crap, check engine light on. Brought it in. Was told 3 qts low on oil. Where did the oil go? Was told burns 1qt every 1200 mi. Problem was, we didnt put that many miles on car.got car back in about a week. First week of July, seven months of owning car, check engine light on again. Checked oil level every week since last service.... Always needed half qt of oil. Check engine light for misfire. Checked oil, down a qt. 1 MONTH LATER, we get car back. They plained one of the heads, and replaced piston rings. Here we are again, first week of September..... Check engine light on again, popping noise comming from intake, running like crap. Dropped the car off, heard from the dealership that , conviently, there is no check engine light, or trouble codes, and the car is running fine.Anybody wanna guess when the car comes back that the codes were cleared by the service tech?...Dont waste you time or money on a car from this place. read more