I would not recommend Rose Brothers Garage based on my experience. My concern is not only with the service itself, but also with the diagnosis I received and the way the owner handled the problem afterward.
I brought my vehicle to Rose Brothers for an oil change. After the service, they documented that the oil filter housing was leaking. Before this oil change, I had not noticed any signs of an oil leak.
Not long afterward, I took the vehicle to a Mercedes-Benz dealer for an inspection. Their findings were very different. Mercedes documented that the oil was leaking from the lower oil pan and drain plug and noted an aftermarket O-ring at the drain plug that was compromising the pan. The Mercedes technician also told me that the drain plug had been over-tightened and that the excessive force had damaged the oil pan, making the condition potentially unsafe to continue driving. The lower oil pan ultimately had to be replaced, costing me more than $1,000.
The difference between these two diagnoses is one of my biggest concerns. Rose Brothers diagnosed an oil-filter-housing leak, while Mercedes found the leak at the drain plug/lower oil pan. After replacing the oil pan and cleaning the area, I specifically asked Mercedes to check the oil filter housing. I was told that they had not found it actively leaking and that oil from the drain plug or spilled oil could have made it appear that there was another leak. Since the oil-pan repair, I have also not continued to see signs of the supposed oil-filter-housing leak. This makes me seriously question the accuracy of the original diagnosis I received from Rose Brothers.
I returned to Rose Brothers with the actual oil pan removed by Mercedes and tried to resolve the issue directly with the owner. He denied that the drain-plug/oil-pan problem resulted from their service. He also described the drain plug as being "easily" removed. I personally watched him remove it, and what I saw did not look easy--it required considerable effort and tools. His description also did not appear consistent with the Mercedes inspection video or with what the Mercedes technician told me about the plug being over-tightened and damaging the pan.
What also bothered me was the owner's response to Mercedes' repair decision. He suggested that replacing the oil pan was unnecessary and implied that Mercedes may have recommended the repair simply to make money. I found that response troubling. Mercedes had inspected the vehicle, determined that the lower oil pan needed to be replaced, and completed the repair. Rather than seriously addressing why Mercedes considered replacement necessary or why their findings differed so much from Rose Brothers' original diagnosis, the owner focused on questioning the necessity of the repair and the other shop's motives.
I am not an automotive technician, so I am not claiming that I can personally determine exactly how or when every part was damaged. That is precisely why I relied on the Mercedes inspection, written diagnosis, inspection video, technician's explanation, repair records, and the actual removed oil pan.
A basic responsibility of any repair shop is to take proper care of a customer's vehicle while performing service. Based on what was found afterward and how the issue was handled, I do not believe that standard was met in my case.
Mistakes can happen at any repair shop. What matters just as much is how a business responds when a serious problem is brought to its attention. In my case, I ended up paying more than $1,000 to replace the lower oil pan, while the original oil-filter-housing diagnosis has not been supported by the subsequent dealer inspection and follow-up. When I brought the evidence back and asked for an explanation, I did not feel that I received a credible or accountable response.
Based on the service I received, the conflicting diagnosis, and especially the way my concerns were handled afterward, I no longer trust this shop with my vehicle and would not recommend Rose Brothers Garage to others. read more
