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    Capitol Harley-Davidson

    4.8 (6 reviews)
    Open 10:00 am - 6:00 pm
    Updated 2 months ago

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    7 years ago

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    Full Throttle Motorsports

    Full Throttle Motorsports

    1.7
    (35 reviews)

    In terms of having your motorcycle serviced here, they generally are very good. They operate on a…read morefirst in/first out basis for regular service issues (oil changes, tires, etc.) I've found their prices to be pretty much in line with most other dealerships. However, I'm not sure I'd use them for any kind of specialty service. I stopped by to check into having my bike painted and having the chrome electroplated black. They were eager to do the work and the prices seemed reasonable...that was 8 weeks ago tomorrow. I still don't have my bike, and even though I told them I wasn't in a rush to get it back, I had assumed (apparently incorrectly) that a job like this shouldn't take more than 4 to 6 weeks. My biggest beef with the company is a lack of effort in responding to my inquiries as to the state of my project: I dropped my Honda VTX 1800N off on May 8, 2012. I first called to check on the status 4 weeks after dropping the bike off, on Monday, June11, 2012. I was told that Carl, the guy in charge of the service department, wasn't in that day and they would have him call me the next day. After waiting until 4:30 the next day, with no return call, I called and was connected to Carl. He informed me that they weren't done and that he needed to check with Greg, who I had worked with to set the project up, as to the state of the parts they were waiting for. Carl asked me to call back in half an hour so that he could check things out and get an answer for me. I called back 30 minutes later and was told by the girl who answered that Carl had 5 people in line at the service desk and would call me back. I received no return phone call that day or the next. I called on Friday, June 15, 2012, and asked to speak with Greg. Greg had a customer with him and I was told Greg would call me back. I received no return phone call. I called back on Tuesday, June 19, 2012, and asked to speak with Greg. I was connected and Greg apologized for the delay in getting back with me. Things at Full Throttle had been "crazy busy." Greg told me he was going to pick up the parts from the electro plater that very day and that he thought the bike would be ready by the end of the week. The end of the week came and went...no phone call regarding my project. I called and talked to Carl on Monday, June 25, to see if the bike was ready for pickup....nope still not done. Check back in a couple of days. I called and talked to Carl on Wednesday, June 27, to see if the bike was ready. Carl told me all the parts were in and that it should be done by Friday. I called on Friday, June 29, to see if the bike was done. Carl either wasn't in, or the girl who answered the phone couldn't find him. She said she didn't think it was done and that they were still waiting on some of the parts. I called on Monday, July 2, to see if the bike was done. Carl informed me that they were still waiting on some of the exhaust parts to come in (WTH...he told me the parts were all in last Wednesday.) Carl said everything was put back together with the exception of the exhaust. He asked if the phone number they had on file was a cell phone that could get picture texts. I told him yes and he said he'd take some pix of the bike and text them to me to "whet my appetite." I called back after hanging up with Carl and asked to speak to Greg, hoping to get a better feel for when they expect to have ALL the parts to put the bike together. Greg was on the phone with a customer, they took my info and said he'd call back...it's been 4 hours since I was told I'd get pictures and get a call back...and NOTHING! Like I said at the beginning, you want an oil change or your tires replaced then by all means bring it here. If you want something special...avoid this place like the plague....

    Purchased a used Aplilla from them, They charged me for delevery prep. It felt Squirrely on the way…read morehome, found tire pressure was low, luck was on my side that day. when i contacted them they said no way that was true, it obvious to me they never looked at bike. never assume its done.

    Trojan Powersports

    Trojan Powersports

    3.3
    (26 reviews)

    great experience! Rob went above and beyond to get me into my dream bike. He actually packed up…read moreand met me quite a ways from the dealership, which made it possible to get the bike. He spent so much time over the weekend answering my questions and making sure everything was perfect. I picked up the bike which he prepared to be fully woods safe and legal and did it in 24 hours. Truly amazing experience. Thanks Rob! Now its time to rip!!

    **UPDATE*** After…read morethe initial sale... things just kept getting worse. They sold me a used bike with only one key and never told me there wasn't a spare. After I asked about it, they told me they could order another for me... but I'd have to pay for it (lame). I said okay, but they never got the KTM registration card from the previous owner, so they couldn't order another one. Ok, great! I asked if they could help out because when I call KTM, they said I would have to go through the dealer. After numerous attempts of asking my sales rep for help--nothing. After 5 or 6 attempts, I got tired of asking. So, I'm stuck with one key. Hope I never lose it! Another thing that sucks... Trojan claims that their used bikes go under inspection. However, when I got the bike there was an issue with the brake squeaking loudly when stopping. Turns out a pad needed to be fixed. The horn was also not working. So, they sold a used bike to me without even know the horn was shot? Which leads me to believe nothing was inspected and there could have been many things wrong or broken. They were cool enough to come pick up the bike and fix it for me after the sale. Wish it would have been taken care of before! Unfortunately upon delivery of the bike, I had new scratches on the tail that were NOT there prior. Assuming it's from the strap used to secure the bike in their truck during transportation to and from the dealership. The scratches are on both sides of the tail, exactly where a strap would sit. Never said anything to me. If they would have offered to fix it, I wouldn't be updating this review to a one star. But here we are. I also had asked them to email me a copy of my previous bikes odometer statement. I traded in my used bike... and instead of paying off the loan balance for me, they made me contribute $500... just to get more of my money. Since $5,400k for the used KTM wasn't enough. LOL! I said screw it because I was already at the dealership coming from an hour away. And I planned on getting a refund on my old warranty that could help cover that loss. After a few emails back and forth, I never got the copy of the statement. Frustrating sequence of events. Wouldn't do business with these guys again. If you want to buy a motorcycle, here's my advice: buy from a private seller. You'll get a better deal and more honesty.

    Capitol Harley-Davidson - motorcycledealers - Updated August 2026

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