Two years later…read more.. As I mentioned last time, "When these tires eventually wear out, I'll be pointing-and-clicking my way to Tire Factory again." OK, so I didn't rotate the tires as often as I should have. My bad. But the tires were perfect for my car, and unfortunately they still aren't stocked by anybody locally. So...I emailed Tire Factory, and Ryan is still there! I was still in his computer, so he quickly confirmed my address and the tire type & size I bought last time. I gave him my new credit card information, and *presto*, two new tires on my doorstep three days later. He even gave me a discount off of their web price to thank me for my repeat business. A class act, all the way.

My Daughter had a flat tire and was in a tight spot, We had an extra tire but not an extra rim…read more Even though they were busy, Brian offered to switch the blown tire and replace it. Free of charge! I'm not saying he would do that for everyone but he definitely offered to help my daughter out in a time of need! My extreme thanks to him and his character is off the charts! Thank you Sincerely Dennis Morgan

Service was done well, but very slow. I waited much longer and likely paid more than I should've…read morefor a brake job. Shop also failed to waive inspection fee until I went back and asked them to refund me the $80 which wasn't supposed to be included in the first place. Definitely sketched out about going again. Please check your invoice when your service is done.

Headline: I won't be back. (Except I probably will, because as soon as I think repairs are done...a…read morenew one pops up). We needed two new tires for a front-wheel drive car. Bought two new tires from Belle Tire and had them put on. Easy. I started driving home. Before getting halfway there, the tire pressure light came on. This car doesn't tell you which tire or how much/little pressure. So I returned to Belle Tire immediately. The tire pressure was at 42 psi! Not 36 where they told me it should have been. Which confused them as the techs who had over-inflated it, because they said it's an automated air pump, so they were confused too. They deflated it to where it should have been initially and I left. Fast forward two weeks. Tire pressure light comes back on again. I schedule another appointment. They find that the tire valve stems hadn't been replaced when they put the new tires on. They replace and I leave. Fast forward two more weeks. Tire pressure light comes back on AGAIN. Schedule another appointment because they ONLY REPLACED THE ONE VALVE STEM LAST TIME? If both tires are new, and they were replaced here, and you found a leaky valve stem on one, why on earth wouldn't you fix them both (as I foolishly assumed they had)? Also, it took well over two hours from the time they took my key to the time they had replaced the ONE valve stem they needed to repair. Beyond that here are some other issues: 1. Every time I call I'm put on hold for about 5 minutes while they deal with customers in-person. 2. But every time I come in I have to wait for about 5-10 minutes while multiple employees are on phone calls. Separate these two jobs! No one greets you when you walk in, because they're always on the phone. ALWAYS. They just look down at the desk and ignore you until they're off the phone, and even then it's barely a glance your way. Not even a silently mouthed, "Sorry, just a minute." Nothing. I'm over being here four times in two months. Judging from others in line and in the waiting room, as well as the other reviews on here, it sounds like I'm not the only one tired of it. I'll just go to Costco from now on I guess. UPDATED EDIT: Below is a kindly worded response from Belle Tire that does nothing to solve this and everything to show how thoughtful their customer service team is. Well, that's nice, but my reply to that is "thanks but no thanks." Until that kind of service trickles into your actual brick and mortar shops, it doesn't do us any good in your waiting rooms. We still have to take time off work to come in only to not have SIMPLE tire issues solved in one shot. Guess what? My tire light came on AGAIN. I'm not bringing it back to Belle Tire. Someone else is going to finally solve this for us.

Paid for and alignment after I replaced my front suspension. I was told if I didn't pay for their…read more"alignment guarantee" I wouldn't be able to bring the vehicle back if there was an issue after I left the shop. This is shady and it's the first time I've seen a major chain do this. I won't be returning.

My daughter's car broke done after hours on a Friday. A&D did a thorough inspection and diagnosis…read moreof the car by Tuesday we had a parts list and a dollar figure for repairs. We decided to do the repairs at home (a little daddy daughter bonding and self-reliance learning). A&D helped my load the car onto a trailer and get me on down the road... everyone I dealt with was friendly, thorough and professional. Highly recommended.

Working with A&D automotive was the worst automotive repair experience I have encountered. I had…read moreleft a message for Eric (CEO /Owner) or Roy (COO) to call me back to discuss. No on has, so I will share my experiences here. Summary: Vehicle was running fine, but set a check engine light. Autozone indicated intermittent cylinder 6 misfire. Local mechanic indicated there could be an issue with a cylinder 6 spark plug, or some type of issue with a leak in the rear head. If so, that was a more advanced repair than they were capable of and they recommended A&D. Dropped it off at A&D on a Wednesday. Mechanic called on Thursday and said he was going to install new plugs and wires and would monitor / diagnose accordingly. I didn't hear anything Friday or Monday so I stopped by the shop on Tuesday at noon. I spoke with a Service Writer named Jackson. He did not seem at all pleased that I had stopped in to visit in person. He looked at his screen for about five minutes. He then told me they replaced the plugs but I could spend thousands trying to diagnose this and get to the bottom of the issue. I maintain my vehicles very well and was perfectly willing to spend $2-$4,000 to make repairs. The car has been maintained very well and although a 2008 model, that would be less expensive than looking for another vehicle for my son. Jackson just looked at me and said nothing else. I then asked "So my choice is to just run it until it stops running?" Jackson replied yes. I wasn't pleased, but Jackson seemed to have his mind made up and indicated he would get the car ready for me to pick up. I left for the day expected a call that the vehicle was ready to pick up. I still hadn't heard anything at noon on Wednesday (the next day) so I called over and spoke with another service writer who told me he would have someone call me back. I received a call at 2:30 that the car was ready to pick up. I Went in and spoke with Jackson. He again stared at his screen for about five minutes and told me he had an SUV like this once that had the same issue and he drove it until it died. Really? That sounded convenient. I was not at all pleased because I had been informed by anther mechanic and A&D they were capable of more detailed engine repairs. I paid my almost $600 bill for spark plugs and they drove the car to the front for me to pick up. I started the car up and was immediately greeted with flashing warning codes reading "Service Stability - Service Traction control" and the car was shuddering as if it were running on half of the cylinders. Went back in to talk to Jackson. Jackson came out with a device to reset the codes. I also asked him why the car was not running correctly as it had most certainly been running well when I dropped it off. After resetting the codes, he said he noticed it had been running rough but there was nothing he could do. He went back and consulted his screen for another five minutes while silently wishing I would leave. I asked Jackson how this was now my problem and he didn't respond. I walked back to the car and had serious doubts it would leave the parking lot on its own power. I walked back in the shop and told Jackson that was unacceptable and after paying almost $600 I at least expected it to run as smoothly as it did when I brought it in. I told him I was very disappointed that neither the mechanic or he even looked at the vehicle to address the clearly flashing codes or the poor running condition before returning the vehicle to me. Does A&D have no quality control before returning a vehicle to a customer? He took my keys and said he would have someone look at it again. I returned home and immediately called and left a message for Eric or Roy to call me back so I could express my concerns. About five minutes after leaving that message, I receive a call from Jackson that the problem had been resolved. He explained there was a sensor that had not been hooked up and the car was once again running as it should. I made a return trip to pick the vehicle up. I explained to Jackson that I wasn't trying to be difficult, but I would expect that someone on their end, either the mechanic or him as the service writer would give a vehicle a once over before returning it to a customer to make sure it is in an acceptable condition. He knew it was running horribly when he returned it to me but was unwilling to do anything until I put my foot down. Jackson apologized and agreed with me. I got home and noticed the housing on my passenger side mirror had been dislodged, as if they hit the mirror on the side of the garage wall when the pulled it out. I was able to snap that back in place. I never did receive a call from Eric or Roy. I do have video of the car running horribly before they reattached the sensor and the mirror housing. It doesn't appear I can post them here.

'I'll never take my vehicles to anyone else' was the first thing we heard another customer saying…read morewhen my husband came and I picked up our truck from our first time, and I can see why. My husband is a Disabled Veteran and we have been battling an as yet undiagnosed illness that has left us in bad shape. Facing a 6 month hospitalization we reached out to the Fallen and Wounded Soldiers Fund of MI for badly needed truck repairs. The shop treated us wonderfully, handling communication with FWSF and thoroughly inspecting the truck. It was a much bigger job than we had expected, but the guys tackled it with professionalism and a high standard for service. They never once made us feel bad that we needed help, or that the truck had gotten so neglected. The service we received was above and beyond any experience I've had with a mechanic. We were even told to bring it back in 500 miles so they could change the oil and double check any work that may be adjusting. Being that I am facing being separated while my husband is in the hospital and dealing with the truck on my own, this made both of us feel so much better. Our truck drives beautifully now and I have safe transportation to be able to visit my husband during a scary time. From start to finish with our experience in the shop we knew that we had found a gem. When we left, we were saying the same thing as the previous customer. We won't be going anywhere else. The obvious high bar for customer care and attention to detail from this shop can't be beat.

Randy at Complete Auto was awesome today. He was very kind and helped us at no charge with are tire…read moreissue we were having. Highly recommend.

I understand everyone has to eat, but a 66% markup on parts? Come on guys…read more $1200 quote is for a full rear brake job (calipers, pads, and rotors). All parts included in the screenshots are the part numbers given on the receipt. I highly recommend you look elsewhere if you're considering Elsesser Auto.

Drove from Arizona to Williamston and needed my fuel filter replaced. Thought I might need brakes…read moreespecially at 73,000 miles on my GMC truck. Nope, Brent said everything was fine and the filter had been taken care of. Very reasonable price too. Loved that they checked everything else and sent an online check list. Been looking 5 years for an honest, reasonable shop to work on my truck. Who knew they were in Michigan of all places. Cheers!

My son's car quit running at a stop and I had his car towed to Firestone. I told Garen that it is…read moreeither an electrical issue or alternator. They did a complete vehicle inspection plus which recommended about 1k worth of work. They did find very low oil so I paid for the inspection and oil change. Car quit running again later that day after they were closed and would not start. I called back the next day and asked Brandon if they could change the alternator and he said they absolutely could do that work. Brandon calls me back and said that they could have done a more detailed inspection (not offered to me) and that he spoke to Garen (his day off so I couldn't talk to him). I think that this meant they could have found the problem? Anyway I said regardless I would like them to replace the alternator and Brandon said there is something on the tech recommendation to take it to the dealer. So, instead of fixing my car, they would rather just charge me for an inspection and an oil change and a new set of tires (if I said yes).

Nice guys here. They do cheap $10 vehicle inspections, so it's great if you want to buy a used car…read more They are a bit more expensive than smaller mechanic places, but they also have set prices, so you won't be cheated. They also have more garage space, so you can get a quicker time. Shout out to the redheaded mechanic. He was very nice and explained everything in detail. Some shops will not even let you into the garage and try to get you to repair parts that aren't even worn.

Great guy that owns it and he does what he can for ya highly recommend this business. Friendly fast…read moreand a smile great people

From the owner: Our goal is to make sure high quality customer service .... we sale used and new tires as well we…read moreinstall it... we have the lowest prices in town and fastest service... we are very well known in community as business owners for the past 14 years in lansing