Bought four fireplaces from them for our house which was being built. Overall service was good but we had problem with one unit. First, the unit we wanted was not available and hence they recommended another one, which we went with. after they installed it, it was emanating too much heat and they brought in someone to fix it. It's been few years now but we rarely use the unit, as it smells like gas. I have brought it up to the team, even mentioning we had purchased four units from them. really unfortunate. read more

I received outstanding service and an amazing product from the team at Capo. Jared, the salesman, spent considerable time discussing the best options with me for beauty, function and price. He is extremely knowledgeable about codes, placement and answered all of my questions. John, the installer, was efficient, neat, and delightful. Eric, who coordinated a replacement part, was also incredibly responsive. The team at Capo worked seamlessly with my contractor; it was obvious that they have an excellent reputation with many construction companies. I purchased a Mendota Fireplace and it is absolutely beautiful and natural looking. Overall, if you are looking for experts who are also honest and engaged, Capo is the first choice in the Bay Area. read more

Capo Fireside - Mendota 54 inch linear gas fireplace in situ - Fireplace Services Near Me - Concord, California

We do not recommend this company. They do not stand by their customers. They came to install a chimney on our metal roof. When they installed it, they dragged the metal parts up our metal roof and scratched it. They also almost fell off our roof and dented and scratched more panels. They damaged 12 panels and refused to replace them or come to our home and see the damages. We have emailed Spencer Lowes, the CEO, and he feels that there is none since he can't see all the damage in pictures. We have invited him and his team to our home with our roofer to see it firsthand and have had no response. They don't give their guys the correct safety equipment and training. **DO NOT TRUST THIS COMPANY** read more

I've worked with Capo on both my personal home and also projects through my business. I have to say they're an absolute pleasure to work with. Jared has been my go to and he's always picked up the phone when I called. Jared is extremely knowledgeable and has been very patient with me when I had questions. The billing team and installation team are all very efficient and on top of emails. I would highly recommend working with Jared and his team! read more

Find another company to work with. I purchased a gas fireplace insert from this company a few years ago. When I used it recently, I could not turn the flame off which should be as simple fix. I had to manually turn the gas valve off. I called the company twice and got left messages. No return call. When I called this morning, I talked to the receptionist who said a service call would be $345 no including parts!!! I can get my drain line cleaned out for $175. What could possibly cost this much? read more

Finding someone to work on a Heat & Glo proved to challenging. Went through the corporate website to schedule a service call with no response at all. Posted "seeking services" on our community website and was told to call Capo Fireside. My experience couldn't have been better. Arrived on time (slightly early) and were very professional and certainly knew their stuff. The repair itself was pretty easy but they also found a gas leak which they fixed. That alone was worth the price of the service call. Cleaned everything as they reinstalled the glass and door. Couldn't make a better recommendation. First class all the way. read more

my home was completed in 2021. My builder used Capo for the fireplace. I purchased a Montigo Fireplace. When PGE cut the power during a storm, the fan shorted out. I called Capo. The warranty had just expired and I was fully prepared to pay for the repair. I called my builder who called Capo. No response. I started calling Capo and the first thing I was asked was "who was your builder, so I can look up your order". After that call and a couple others I was never able to get anyone from Capo to call me back. My builder said he'd never used them before and wasn't going to use them again. He had a couple of homes going at the same time and I suspect Capo was this fireplace choice. My builder said he had to go all the "way to the top" to get something done and he suspected that soured the relationship. i called another Montigo dealer (one that I've purchased fireplaces from in the past for other homes I've had built) but they won't service my unit because they didn't install it. Fair enough. Fast forward to a couple weeks back, and almost 2 years of owning a non-operating fireplace. I sent a message via Montigo's website (there are no phone numbers on their site!!) explaining my situation. - crickets!! What Has happened to good-ole fashion customer service? I would recommend anyone in the market for a fireplace, to stay away from Capo and Montigo Fireplaces. Good luck - stay warm. read more

We do renovation and new construction of homes. I wanted to give Capo a great shout out for their great service! This is one vendor who know their stuff, we can count on them. We don't use anyone else. I would highly recommend. read more

Capo Fireside installs fireplaces and fire pits in my luxury homes. There products are top quality and their service is amazing! I highly recommend them Gary Massari CEO REI Homes and Adu Inc read more

Highly recommended! We went to Capo Fireside based on all the positive reviews on Yelp and are glad we did. Mike is amazing. He came and measured the dimensions of the fireplace twice, gave us ideas on how to dispose off the existing insert, and recommended various contractors for electrical, plumbing and finishing. The installation crew of Omar and Tony were great. They were on time, took great care during the installation and cleanup and were very helpful. The insert looks beautiful and we are extremely satisfied with Mike and the team at Capo. read more

Capo Fireside - Fireplace Services Near Me - Concord, California

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Mike in Sales is extremely knowledgeable, helpful and patient. Roger in delivery and installation is reliable and his crew knows what they are doing. We ended up with two fantastic fireplaces, one for the outside living space and one for the living room. Thanks Capo! read more

Capo Fireside - Mike, Roger and rest of the Capo crew are extremely knowledgeable, helpful, patient and a joy to work with. - Fireplace Services Near Me - Concord, California

We are currently dealing with a years long ordeal on one off our two expensive top of the line fireplaces we purchased for our 2021 new home construction. We bought a Town & Country for our downstairs living room and an Ortal fireplace for our master. We have had to demo the drywall 3 times around our Ortal after the unit bangs and knocks all night after using it. Capo Fireside installed this unit. Since they have not found an answer they have gone silent. This is a $16,000 piece of equipment we cannot use as it wakes us up throughout the night with the cooling metal popping hours later. No one has provided a solution or answered our last 7 emails after the Ortal people claimed it wasn't an Ortal issue. We have an incomplete wall: no mantel, no stone and no paint that we stare at every day in our master bedroom. On the contrary, the Town & Country fireplace is wonderful. Very frustrated customer currently experiencing no end in sight to our construction site in our bedroom. Update: We have provided multiple videos that are time stamped at various times in the night, like 3am, for example, where we are awakened by thuds and pops. There are over 30 emails, some even at 7am the next day after using the fireplace at 10pm the night before. Despite our evidence, both Capo and Ortal continue to claim these sleep- disrupting sounds hours after the unit is used are "completely normal". We have been ignored for 6 days of emails seeking help to resolve this. The head of West Coast sales for Ortal, Sean, is included on all these as well. He claims the unit was installed orreclty but did not peronsally inspect the cavities behind and above the unit, despite our contractor giving the go ahead to open up the wall. We have been left with no choice but to seek legal action, which was then, in gaslight fashion, used against us by Fabian at Capo, who claims his boss forbid him from responding to us and refuses to help us. I will be uploading photos and videos of this whole ordeal to various sites warning customers that you may be left with a $7,000 unit you cannot use unless you don't like to sleep. Every other person I've shown these videos to agrees that this racket we have to endure is not normal. A fellow capo customer uses a fireplace in her bedroom every evening and says her fireplace (another brand) does not sound like this at all and agrees its horrible. However, she couldn't get capo on the phone for months to deal with a maintenance issue with their downstairs fireplace. The installer, who sells these fireplaces, should not leave a customer high and dry like this. read more

Capo Fireside - We can't finish fireplace wall and stuck with this horrible fireplace - Fireplace Services Near Me - Concord, California

The sales experience was positive and they installed a beautiful Mendota fireplace insert in January 2018. Installation went well too. When the fireplace refused to light/stay lit recently we scheduled a $249 service call, because the manufacturer's full warranty only runs for a year (some components are warranted for life). The service technicians were on time and professional. They checked everything out, replaced a couple of solenoid valves and spent about 90 minutes all told. They found a slight crimp in the flue venting, which appeared to have happened during installation. The next morning, installation technicians came out and fixed the flue, which was contributing to the problem. Problem solved. There was no charge for either visit. Capo stands behind their work and we are very satisfied customers! read more

I must say that Capo Fireside (Concord) dose have a slight "return your call" problem, but the service team is great. The young man who did the service on my fireplace let me know that I had the wrong shelf mantel above my fireplace that could cause a fire in my home. Sorry I can't remember his name but I am forever grateful. Please give this guy a raise. To do the replacement install they sent out two young men that were very professional. You could tell that they knew what they were doing. When they finished the install not a drop of dust was anywhere. Everything was NEAT and CLEAN. I was impressed with their work ethic. Their names were MIKE and ANDRES. GOOD JOB!!!!! Thank you also to Jared Overby and Jared Truesdell for helping me with my small but annoying problem I could not have gotten through it without your customer care. read more

If you are in the Bay Area and in the market for a gas fireplace or other fireplace insert, this is the place for you! Excellent customer service, wonderful products and the staff is so pleasant and helpful! I highly recommend talking to Mike Gorrono. He will get you all setup and he will make sure you are a satisfied customer. And they have Reasonable prices to boot. We got a fire place insert from them: D1-30 w/ remote control. Yes i said REMOTE CONTROL! It was installed in our living room, the main hang-out space. It dropped into the old/existing brick fireplace, and it has changed our lives for the better! Looks great, woks beautifully and is much more cost effective to heat the living room than the entire house. I have nothing but good things to say about Capo Fireside. Please go visit them read more

Capo Fireside - Rh Peterson D1-30 Gas insert w/ Remote control. Purchased from Capo Fireside/Installed by Capo Fireside. Hearth Tile work done by me. - Fireplace Services Near Me - Concord, California

Botched the order. Classic contractor excuses, always the other guys fault. Despite a great sales guy, the install guy ordered the wrong part, or maybe failed to order it altogether, and failed to check the order and failed to communicate and stood us up on the day of installation and blamed the supplier and failed to organize a proper response, like it's been reordered correctly and it will be here this day and this is new install date and here is a credit to make up for our utter botch job. Use the fireplace company in Blackhawk and put these smucks out of their misery. read more

It is so nice to write a positive review of a local business. I ordered a prefab concrete mantle and was told it would take two to three weeks to get it. Guess what? It came in on time. When Capo called me to let me know it was in I told them that it would take me a couple of days to find someone to help me off loaf it at my house. They immediately offered to deliver it to me and showed up thirty minutes later. It was installed today and I couldn't be happier about how it looks. Would highly recommend anyone to do business with Capo Fireside. Thanks. read more

Capo Fireside - El Dorado black sand honed mantel. - Fireplace Services Near Me - Concord, California

Both Jared's were very helpful with our fireplace purchase. We were informed on exact pricing and scheduling was easy and quick. Omar and Nick did the installation and we couldn't be more pleased with Capo services . Enjoying our new fireplace on a rainy night as I post this review . Thank you Capo! read more

Order and had two Montigo fireplaces installed without an issue. They work great. Unfortunately my puppy didn't do so well on one of my screens. Called Capo in December to get a new screen. Nothing. I have place 7 subsequent calls and am still trying to order the screen. Not certain if this is a Capo or Montigo issue but certainly wouldn't expect to have such a tough time getting a new screen. read more

I am happy to give Capo Fireside five stars. Their business in North Concord was easy to find, off Hwy 4. The showroom has plenty of working fireplaces to view. And our salesman, Mike, was helpful and relaxed and knowledgeable. He has plenty of experience, and I really appreciate that. He helped us determine what would work best for us, he came to our home to take measurements, helped us set up the plumber for gas line and electrician to get the plug-in ready. Everything was done in a timely manner and each person did what they said they would do, in the time frame given. I love a well-run business! We bought the Bellevue 32 gas insert. I love it, and the pretty frame around it. It gives good heat and a warm, inviting ambiance - all at the push of a button! The only problem ... I don't ever want to leave my house!! read more

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I tried to get fireplace doors through a different East Bay company that sells fireplace inserts, doors and barbeques, etc. They didn't have exactly what I wanted in fireplace doors, but I thought what they showed me would be all I could get from a local company that will obtain the doors and install them for me. But after answering my questions and measuring my fireplace, once I was ready to have the doors installed, there was no more follow-through from that other company. They kept repeatedly delaying giving me an estimate in writing and/or a contract to start the work. So finally, I gave up on that company, looked on-line and found CAPO. They are a bit hidden away in a business/industry area of Concord, so you won't realize their existence unless you seek them out. I am so glad that I found them. CAPO works with more than one supplier of fireplace doors, and with them I was able to find exactly what I wanted. Roger answered all of my questions honestly and was very helpful in making some choices about which door details would work best. Furthermore, he and his employees came through without delay, doing exactly what he said they would do, and when they said it would be done. I had ordered semi-custom doors that required a 2 month wait for them to be made, but when they were ready, Roger contacted me right on time. Also, whenever a CAPO worker came to measure the fireplace or install the doors, they came when I was told they would come, and they were very respectful and friendly, and left everything as clean as before they came. Roger also went to some length to make sure I had everything done exactly as I wanted it. In addition to the manufacturer's warranty on the doors, CAPO provided a one year warranty on the installation. The installed doors look beautiful. I couldn't be more pleased. read more

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It was a custom installation and it came out better than I had hoped. I love the unit and how it looks. It fits right in with our rustic interior. I had been dubious about getting a gas fireplace as I love wood burning but it is a practical move and beautiful The techs Sammy and Eric really did a great job and Jared the manager was patient with our aesthetic requirements. I would definitely recommend this company to anyone looking to upgrade from a wood burning fireplace to a gas fireplace. read more

Arrived at scheduled appointment on time, saw the issue, repaired as said he would with expertise and got the built in barbecue operational once again. Could not have been better .. Thanks Sammie ! read more

We purchased a full Capo gas fireplace late last spring. Well, the weather has cooled off and we can finally use it. We absolutely love it The convenience is wonderful. We have a 2 story house and in the morning or evening we turn on the fire and it grays up the area quickly. We have barely turned on the heater. Capo did an excellent job installing and showing us how to use the product. They have a nice showroom and their customer service was excellent. Definitely recommend this company! read more

Capo Fireside - Our Capo Fireplace - Fireplace Services Near Me - Concord, California

We are at the homestead community in Dixon and the homes were installed with temporary doors. It's been almost a year and out doors have not been replaced with the correct garage doors. We have called several times and we keep getting a push back date. I own a garage door company and it should not be taking this long for our doors in our community to get replaced with the correct doors. read more

We bought our original Outdoor FP from Capo and recently were duped! I called to have a service technician come to my home to help figure out why our outdoor electric starter fireplace wasn't working. Instead of suggesting over the phone we check the batteries in the ignition box (where you turn it on), they sent out a service technician who showed up and said we needed new batteries ($5.00). They then had the gall to charge us $249.00 for this service! Watch out! read more

Capo was referred to us after we were looking to convert our fireplace to a gas insert. We went to the showroom and ordered a Mendota floor model unit on 10/31/2018. After several months, various issues on ordering parts, and 7 visits to the home, we finally have a functioning unit as of 2/13/19. Each time someone came to the house to fix an issue, they were gracious, polite, and would apologize for the miscommunication on their end that resulted in the multiple visits. The unit nice looks nice, but has some minor scratches due to all the work done to it. It finally work as intended, but the experience was sub par. read more

I ordered a fireplace from these guys over 2 months ago. When ordering they made it sound like they had the product in stock, so after paying a few thousand dollars for my fireplace and waiting 3 weeks I still hadn't received notification that it had shipped. I tried to email Spencer Lowe which took some time to receive a response from, said he would let me know when they get word that it has shipped from the manufacture! Long story short I still have no word on when I will receive my purchased item and it's been over a week and still no word from Mr. Lowe in response to my emails. If anyone reading this has a store that I can purchase a blaze king princess 32 wood stove from that is reliable please let me know and I'll get my $4k back from these people and get it to a company that treats a customer the right way!! read more

Do not buy a fireplace insert from this company. Terrible customer service. the salesperson never gave me any information about the unit I purchased and when it came time to plumb the gas I called him and he gave the wrong information. I had to find the specs myself. I was told the unit would arrive in six weeks. Four months later I got an installation date. The delay was not their fault, but on the installation date nobody showed up. Turns out the unit still hadn't arrived and nobody had called me to cancel the installation. So frustrated with this company. Sorry A-1 was bought out. read more

We did a lot of shopping before choosing Capo. This was a big purchase for us and we didn't want to make a mistake. I knew based on my research that Mendota was the way we wanted to go. I priced out the unit with several companies and found that Capo offered a fair price and included there own in house installation and also provides in house service personnel. They have a very nice showroom and offer several working units from various manufacturers to from. I never felt pressured when visiting. I also had several questions afterwards and received the information I was looking for via email within a quick response time. The installation went flawless. The technicians arrived on time. They worked very clean and even wore booties over there shoes. Before they left, they made sure to show us how everything worked and even said they would be happy to come back out if we weren't comfortable working the remote. read more

Capo Fireside - Fireplace Services Near Me - Concord, California

If you are looking for a gas insert for your fireplace, go to Capo Fireside and see Mike. We shopped around and they have the best quality at the best prices. We learned a lot from Mike that the other places didn't inform us about: two burners vs only one; Range of BTUs. Their price includes installation and again they are pros. The other places don't always include installation so who do you go to if there is a problem and the seller points to the install team? Not at Capo! We love our new gas insert! Thanks Mike! read more

If your looking for beautiful mantels & great pricing i would look no further. Mike helped my husband & i on our mantel and got me a great price on & installation was included. They work with your schedule and try and get the job done as soon as possible. I would recommend them to everyone. Everyone i spoke to gave great customer experience. Thank you guys! read more

Capo Fireside - Dublin Fireplace - Fireplace Services Near Me - Concord, California

These guys are simply the best. I was taken care of by Shawn and he is a straight shooter. He was extremely attentive, his prices were well below is competition and his installers are top notch. If you need a fireplace, mantle, or anything related to fireplaces this is your company. Thanks for doing such a great job! read more

Capo Fireside - Mantle and fireplace by Capo - Fireplace Services Near Me - Concord, California

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I highly recommend Capo Fireside. We recently replaced a wood burning fireplace with a gas fireplace. We worked with Mike and Roger on the sale and installation. Both of them were very knowledgeable and helpful. Mike visited our home to measure the existing frame and helped us narrow down the options. The installation crew was professional and did a great job. Capo provided top-notch customer service and we are very pleased with the new fireplace. read more

Capo Fireside - Fireplace Services Near Me - Concord, California

We moved from NY to California March 2014 to watch our grandkids grow up. We have done a considerable amount of work in our new home and as you can imagine we had both great and awful experiences with contractors. Capo Fireside ranks up there with the BEST. Their pricing was excellent, the communications prompt and the work was done on time as promised. All the people we dealt with could not have been nicer. If you are considering a gas fireplace this is the place to go. read more

Stay away! I went to their showroom, got a quote. Spoke with Mike Gorrono their design center manager over the phone and also got a quote from him. When he came over to measure the space they decided to increase the price by over $2,000 for the exact same product. I guess if you have a nice house and a nice car park in the drive way price changes. He continue to give me the excuse that he had quoted me on the wrong fireplace, which was total BS because in his quote it was the correct item number. STAY AWAY from this company. read more

I would highly recommend Capo Fireside. I debated taking off one or two stars for our experience, but in the end, part of the issues were not their fault, and they made it right when it came time to close out the invoice. Mike in sales was extremely honest and very helpful. He listened to what we wanted and gave us a few options to keep in mind but did not immediately try to sell us something else. In fact, he even told us about a competitive option for us to consider - that alternative was far inferior to what Capo offered, so we immediately went with them and are glad we did. We did run into trouble with the timing of the project. We were told we could get it all done in 3 weeks. It sounded optimistic, but we were assured since our city inspection might have depended on the fireplace construction. It turned out that we didn't need that, which is a good thing, since it was about 5-6 weeks before we got installed. The manufacturer apparently screwed up big time and sent a door with the wrong screens. The thing wouldn't even open! So we had a very expensive unmovable object on our fireplace. They had to order a new screen, and once it was installed, the door looks great and was very reasonably priced. Therefore, Capo did end up making everything right by us in the end, although we missed out on having a working fireplace over Christmas with the family in town after our remodel. The time estimate was also overly optimistic, but I figured we should cut some slack during the holidays and when the only real problem was not their fault. I would not hesitate to go with Capo again, since they delivered what we wanted and didn't point fingers. read more

Great selection and good customer service. Mike was great in helping us select the best choice and also very patient when we changed our minds. We had a few problems during installation but it's all custom work so these things happen. I measure any company by how they deal with problems and Capo do a great job. Roger provided good support and the field guys were clean and courteous. I particularly liked the way they respected our home and took extra care. Will use them again when we convert our other fireplace to an insert type. read more

This was one of my worst experiences with any trade or supplier in the remodel our home. First they would not call me back. After leaving multiple voicemails I finally got a call back and all they told me was their computer system was down and they couldn't help me over the phone and to come into their store. All I had was a question and they wouldn't help me over the phonetic was much easier and better pricing finding the product online. read more

We could not be happier with our new Mendota insert installed this past Monday by the Capo Fireside team! Our experience with Capo was a complete opposite of the disappointing experience of our initial purchase, in late January with probably the same established fireplace company in Walnut Creek mentioned in Paula H post, but that's a different story. Mike is very knowledgeable and made sure to explain all of our options as well as come out to measure and get the "right" fit. He put us in touch with Jeff (I.G. Enterprises) that provided professional work for electrical and shortening gas line. Omar and crew were extremely professional, prompt, and completed a perfect installation. All said, it was very enjoyable to work with such a great team at Capo, Concord store, who delivered on their promises. Thanks Mike and Omar. read more