Sloppy operations. They cannot provide an estimate based upon their request for photos of the…read moreproject. Do not waste your time with this company, they are remarkably unprofessional, takes days for response and follow through. They are over their heads as a Mom and Pop operation where they don't respond to a potential client who was referred to them from the Fireplace Store.

I had a great experience with On Fire! Our gas-powered fireplace was not working, so I reached out…read moreto them for a visit to see if they could provide a quote. Jason came out and was able to diagnose the issue immediately. He explained what needed to be done and was able to perform the service in the same day. Fireplace looks great and is working as expected. Overall incredible experience and will use them for future maintenance on our fireplace.

We are local residence in Palm Springs and needed to replace an older DCS barbecue…read more I think this team was wonderful... And identified the right replacement and execution to replace the barbecue for us. We had a couple bumps in the road in terms of the barbecue fitting into the space that was available... And yes it was on their responsibility to know that. But in the end, there's always bumps when you're spending thousands of dollars on anything. I felt that they dealt with it very professionally, and without emotion and I totally respected their professionalism to correct and fix the disconnect. These are the type of companies that you want to deal with, because not everything goes perfectly... But they were wonderful, supportive and we love our final product. Please buy product from them and you will be super happy

This company could do a much better job respecting customers time. I asked tor a quote and to…read moredesign build an installation. Instead of an appointment they give you a window of time, which already is annoying. After waiting for them, patiently, at the end of the window they then sent me a text. At that point they informed me, without an apology, they would be at least another half hour. The information came at the end of the window not before. No thank you.

Sorry Leland I should have done this long ago. Folks, I was on a quest for a great grill plus…read moremore. I emailed All Valley through their website. I drove Leland up the wall w ideas and questions. He patiently walked me through and helped me make a great decision - Fire Magic. His prices are as competitive as you get. I researched. Plus instead of the $1200 FM cabinet, Leland said take this one for $500. You will never notice the difference. True! A year later am still loving it and the grill! We had a time estimate after FM had confirmed delivery. So I had hired a contractor to build the island. All of a sudden he wanted the unit in three days to make his final measurements! The builder was grumpy. I called the shop, it was close but another day or so. Well Leland had Erik drive for 4 hours return to get it so that my contractor would not walk! All got installed. The hood was a bit out of line. FM wanted us to pull all out and ship back? I knew it was minor so called the shop - Erik came over and adjusted it in 15 min. A year later it is perfect. Take my word, these people are as good and honest as it gets!

I had purchased a gas log set for use in my fireplace which had a gas line which hadn't been used…read morein at least 12 years. I contacted All Valley. Leland, who was very courteous and professional, explained pricing and I set an appointment. Tristan came out to install the logs and gas line. I have to give kudos as the old gas connector was melded to the pipe from the heat of previous use. Took ALOT of work to cut off. As the job included gas there is always that trepidation about leaks, etc. I felt 100% confident that Tristan knew gas log sets and their installation, and he took the time to explain things to me. Most importantly, I had confidence that the set-up would be safe.

called them for an expensive Bar B Que. They gave me a good price and due to it being a special…read moreorder I waited, and they called me when it arrived, brought to my home installed it and showed me how to make it work. They treated me like we were special and made the experience delightful. Thanks.

Very attentive and pleasant to work with. Mid to High end items available. Fred is very helpful.read more

I went here out of curiosity just to see what the store had to offer in ways of upgrading my…read morefireplace. I was absolutely amazed at the variety of top tier bbq grills. I had no idea such beautiful bbq's existed. The staff were friendly and helpful. Next time i need a high grade bbq, i will for sure head to this great store.

Couldn't be happier with the job just completed by The Fire Place…read moreNick was our service technician. He was on time, courteous and professional. Fireplace looks terrific! Just in time for Christmas. Bob

Eric and colleague were here to fix fireplace. They didn't have the right testing instruments…read morebecause Eric said it was too expensive. They didn't even have the tool to remove the clamps on the glass. Lots of talk about what it could be. Eric wanted to order one part to see if that would solve the problem, and if not, then a control module would be ordered. After 45 minutes I knew it was time to cut my losses. Service fee for the 45 minutes was $199. I paid it and dismissed them before any additional fees they charge of $30 for each additional 15 minutes. I even had to tell one of the men to please not sit on the white sofa. Unbelievable. Worst experience I've ever had with service. Save yourself the headache.

OMG - what a nightmare. I called for an estimate to repair of my recently installed Napoleon…read moreLuxuria Series 50" Direct Vent Fireplace due to a known venting problem. The first appointment was a no-show. The second appointment showed up too late for the 45 min appointment but still wanted to charge the absorbent fee of $185 but refused to provide the estimate for repair stating that he is not a licensed contractor. I would not recommend this establishment or any other of its subsidiaries in the Coachella Valley and Orange County areas. I finally had the opportunity to recently meet the owner and less than impressed. He seemed more focused on his revenue than on the quality of services rendered. What a headache and waste of time!

We bought an 8X10 rug a couple of months ago. It was all different materials woven together. We…read morethought we loved it. When we received it, it looked like a flaw in the carpet in the corner. It may well have been the way it was supposed to look, but we didn't care for it. We called Mark Anthony at the store and told him about it. There was never anything like "that's what it's supposed to look like..." Immediately, he offered to replace it, give us another selection, even a refund. We wanted a replacement. We went back to the store and did just that. The original carpet was the way it was supposed to be, and he showed us what the same replacement would be. We didn't like it, so he let us select another carpet, had it delivered and picked up the other one. NOW THAT'S SERVICE. I recommend Modern Home Design and Mark Anthony without reservation!

Stay away from Rick. Rude, dripping with sarcasm, lazy, balks at minor changes. Too bad cuz the…read morestore has some great tiles, carpeting, flooring. Customer service here though is only superficial. Charged outrageous shipping. What a mistake I made placing a $13k tile order with this store. Never again. Stay away.

Michael Balian at Carpet Empire Plus was fantastic to work with. He's both the owner and the…read moresalesman, and it really shows in the level of care and honesty he brings to the job. He took the time to walk us through our options, answered all our questions, and helped us choose the right carpet without any pressure. The pricing was fair, everything was communicated clearly, and the installation went smoothly and on time. The carpet looks great, and we're extremely happy with the results. It's refreshing to work with someone who genuinely stands behind their business. Highly recommend Carpet Empire Plus and working with Michael if you're looking for quality flooring and great service.

I needed a special size and envisioned a certain look. We went to Carpet Empire in Indio. I have…read morebought custom carpets from Empire years before and had a good experience. We met with Dave Lanterman and his help and patience made our choice easy. My new rug is beautiful. I am very happy with not only the rug but also the service