called them for an expensive Bar B Que. They gave me a good price and due to it being a special order I waited, and they called me when it arrived, brought to my home installed it and showed me how to make it work. They treated me like we were special and made the experience delightful. Thanks. read more

Very attentive and pleasant to work with. Mid to High end items available. Fred is very helpful.

Most enjoyable buying experience I have had in a very long time. It was really great watching the experienced builders do their magic with my outdoor kitchen. Fred with front office made/helped me fulfill my dream with unbelievable design. read more

They were respinsive, but there was not a tutorial of my Yoder when it was delivered. My expectation would be there would be someone delivery that understood how to operate it. read more

Bob and the boys always do a over the top good job. They have been serving the valley for over 20 years . There's a good reason why . Great selection of items on the showroom floor. The stuff they build lasts. This company is #1 in my honest oppion if your looking for quality outdoor living / dining. read more

I bought a new Alfresco brand grill here recently and the installer Jose set it up in my existing BBQ island yesterday. The salesman Fred did a great job explaining my options using an existing island that needed to be modified to fit the new grill. Jose cut out small sections of the existing island to fit the new grill, and in the process blended in some stucco work so everything matches. Jose did a great job and the entire BBQ island looks new. All around a great experience. read more

Bob and company are good, honest, ethical folks. I am a contractor and have known them for 25 years. Read one of the comments and the only thing I would say is that they have always given great customer service and followed through. I have sent many customers to them over the years and was thanked many times for doing so. If there was some sort of issue, it was owner most likely not knowing how to operate equipment properly(has happened before). Lastly, Covid has led to unprecedented demand, supply chain issues and overworked folks--This is a great company and I highly recommend, Russ Clarke Construction read more

Came in for some Traeger pellets, first time customer, only customer in the store, was ignored, had to ask for service from the 2 people behind the front desk,...they demand personal information or no sale. I asked if it was necessary to give my personal information and he said, "yes, you need to be put in our system". (I'm a cash buyer and they still wanted my personal information). Bye Bye read more

Outdoor Living Concepts - Grilling Equipment Near Me - Palm Desert, California

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I purchased a Jacuzzi spa from OLC. When the Jacuzzi was delivered the cover was broken. Shortly after the Jacuzzi was delivered, it started to leak and the half the 30 LED lights went out. I called Fred, the sales manager who sold me the Jacuzzi. Fred said he would take care of it. Months went by with no action on Fred's part. I then called and emailed Fred asking the status of the repair. Fred would not return my calls or return my email. After 6 months, I called Jacuzzi and asked if there was anybody else I could work with besides Fred. The Jacuzzi rep. said she would call Fred and get him to take action. Fred did call but took no action. I then called the gentleman who works for OLC who delivered the spa and asked get on his schedule for repairs. After a few months, he came out and said the Jacuzzi was leaking from the pump and the LED light needed to be replaced. He said he would order the parts but it may take a few months to get them. He said the cover could not be repaired. He said Fred would need to order a replacement. I emailed Fred to ensure he ordered the replacement. Fred emailed back confirming he had ordered the replacement cover. However I found out after 3 months, Fred actually did not order the cover. The pump and LED lights did come in but the wrong parts were ordered. So these parts needed to be reordered. After 14 months of calling and emailing Fred, I finally had to engage the Better Business Bureau to get Fred to take action and get the spa fixed. The spa was finally fixed but the cover has was never replaced or fixed. I so regret ever walking into Outdoor Living Concepts. The experience has been 14 months of hassle of making calls and sending emails trying to get Fred to take action. I had to fill the hot tub daily due to the leaking. This left staining on my deck. Buyer beware of this business. read more

Purchased a Jacuzzi spa from Fred and received outstanding service! Fred was so incredibly kind, honest, knowledgeable, and helped me pick the right spa for my short term rental house. Both him and Bobby were fantastic after the spa was delivered and were always available for questions. The nicest people and I highly highly recommend Outdoor Living Concepts! read more

Great professionals. The job was on time and on budget, and exceeded our expectations. Thank you Bobby and team. read more

Wow this is the go to place. We called Bobby regarding a switch for outdoor barbecue light. He had it at the front desk when we walked in. Now we're going to be looking into getting a rotisserie for a BBQ. Awesome place. Don't go anywhere else. read more

Great customer service. Knowledgeable staff. I'm going to enjoy my Big Green Egg. Thanks for suggesting the plate setter to cook indirect.

Nice bbq equipment. But after calling 4 times last summer to set up our purchase we never received a call back. Purchased elsewhere with fast delivery and setup read more

This place is a joke, I have tried since November to get help with a Green Mountain smoker I purchased and the owner Bob kept telling me someone would call me and was always surprised that nobody had when I finally got through to him. I still never heard from anyone so I reversed my credit card and sent them a certified letter to come and get it. I finally heard from Bob and he told me he believes in Karma and then hung up on me, unbelievable that people like this can actually be in business. Oh, and he was mad that the unit did not have the cord or other parts and they are laying on the patio right next to where the unit was they picked up. If you are looking for a good circus you are in luck! read more

I knew what I wanted for my patio but did not know how it would look or be configured. Fred came out and showed me my options and gave some great ideas but I really saw what could be done when I went to the showroom. Work went smoothly and I love my new BBQ Island and Fire Pit. I wasn't even sure I had a good spot for the fire pit till Fred told me how it could be done!! read more

Called them for service on our Blaze bbq. They were on time, remedied the problem and their charge was more than reasonable. While we didn't purchase from them we definitely will next time. read more

Fred Walls did a fantastic job providing information to my husband and me about Jacuzzis and hot tubs in general. Although we do not reside in the Coachella Valley we were sorry to not have had the opportunity to do business with Fred. He was so helpful and took his time answering all of our hot tub buying questions knowing that we would likely need to conduct our purchase closer to home in LB. Thank you Fred for your time and your expertise. read more

Great service. They take care of you even after the sale. Had a grill installed 2 years ago. Really responsive helping me fix a part. Really nice people to work with. read more

Went into the store today...it is so full of very, very fabulous yard "stuff": amazing BBQs, from gas, to wood briquet, to wood or wood pellet; countertop and much larger pizza ovens; hot tubs, etc. etc. Really beautiful store. I was being a "lookie-loo", obviously not ready to buy, but they were so nice and polite to me. I will definitely go back when I am ready to go "full speed ahead" on our backyard project!!!!! read more

Fabulous company, the design team, all the employee's, the crew who came out on those hot days, and put it all together, THANK YOU! We are so happy with our BBQ Island and fire pit, looks fantastic. Betty & Russ Hampshire Desert River Estates, Indio, Ca read more

I bought a jacuzzi spa from this company in July, 2019. The owner and his son really go out of their way to assure that their customers are satisfied. I've had other hot tubs over the years and this is the best by far. I live in Palm Springs. read more

One of the best barbecue in patio furniture experiences I've ever had. Fred the sales managers absolutely amazing and I highly recommend him

True gentlemen and professional business ethics. It was a pleasure working with this Company especially Bob and Fred. The circumstances that led me to Outdoor Living Concepts was because of a bad contractor who totally scammed me, and them, on an outdoor kitchen build. i feel blessed that Bob and Fred patiently worked with me and came to my rescue in assisting with the completion. I only regret not knowing about Outdoor Living Concepts prior to hiring my scamming x contractor. If you are planning an outdoor kitchen project look no further. They are the best. I am so thrilled with my finished project. read more

Outdoor Living Concepts - Grilling Equipment Near Me - Palm Desert, California

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Our patio bbq project was completed on time with the level of quality we expected. The staff at OLC showed us several grill and material options that helped us select a design and the young men that did the construction were polite and skilled in every aspect of the work. We are happy to give OLC a five star rating. Karen & Ron read more

An update. Had a replacement wing-nut and operation manual delivered to me today.

I am deeply disappointed to write this review. Outdoor Living Concepts came very highly recommended by a friend who is a reputable builder. Sadly, I could not have been more disappointed with their customer service & general attitude. My husband & I made a few trips to the showroom & the designer, Fred, came to our home. We discussed our goal, intended use, & other details. We had to call several times to get the "design" we were promised. Essentially, the "design" was little more than what one can purchase at Home Depot or local patio store in the pre-fab form. Our hopes were dashed when we saw the sad "design" offered to us. Nothing we discussed was included in the "design" except the appliances. Furthermore, the one place we did not want an outdoor kitchen was the ONLY design option we were given. Sad disappointment! I felt as if we were more of an inconvenience than a customer! You would think that clients with a sizable budget would be desirable. I assume Bob & Fred just don't need the business. We will begin our search for other options. read more

We were absolutely impressed by the attention to detail the staff at Outdoor Living Concepts showed in the design and installation of our outdoor BBQ. Fred came to our home to design the perfect outdoor for our space. We then reviewed his 3D BBQ plans on their computer in their beautiful showroom. We would recommend that everyone take the time to visit their showroom. They have so many fantastic and creative ideas! The tile design as a backsplash only served to enhance our space. They were very accomodating and even incorporated some our outdoor art into the installation. They offer only high quality products are made to last a lifetime in the desert. We would not hesitate to work with them again. Outdoor Living Concepts has our highest recommendation. Pam and Chris Meoli Rancho Mirage, CA read more

I just had my NEW FABULOUS Outdoor Kitchen installed by Bob Clay of Outdoor Living Concepts. I love it so much I should of had him put in a bed! I can't wait to fire it all up and invite the neighborhood. This really captures the desert lifestyle. read more

While vacationing in Palm Springs, my husband and I visited nearly every outdoor BBQ and furniture store in the area. We were just beginning a massive outdoor construction project for our home. By far, Outdoor Living Concepts was the most helpful, informed and knowledgeable business of all of those we dealt with both in Palm Springs and in the South Bay near Los Angeles. Fred Walls is has an encyclopedic knowledge of outdoor furniture, grills and grill accessories, space-planning and layout. We ask a LOT of questions and he had thorough and very helpful answers for all of them! He wasn't pushy, he listened carefully to what we wanted and helped us make decisions from the dizzying array of options! Fred was so helpful that we continued to work with him long-distance. Even from a distance, Fred was more helpful than any of the business or salespeople in our area. We purchased furniture, a BBQ, side burner, fridge, and cabinets. His prices were competitive and he worked to find the solutions that would be best for US not just for his bottom line! In fact, he encouraged me to revise my order to order fewer cabinets. He explained his advice this way: "As much as I'd love to have your business, I don't really think you need those cabinets. Let me tell you how you can get what you want without the extra expense." The fact that we ordered so much equipment from him - when he's two hours away -- speaks volumes of his helpfulness and his commitment to customer service. In any project, there are always challenges and setbacks. Through every one, Fred was available by email and over the phone helping us problem-solve. He ended every conversation by saying, "Let me know if there's something else I can do to help - that's what we're here for." If you are undertaking a backyard project, I can unequivocally say that working with Fred Walls and Outdoor Living Concepts would be the best decision you could make. He has helped us navigate the planning and implementation process of a big project while helping us stay sane, keep our sense of humor and be happy with the finished product! . read more