The team here (Drew started the experience) was great with their customer service and support while…read moreI was traveling with my kids, on a long (14 hour) car road trip from Texas to Ohio (and back). I had experienced car issues in Kentucky, and called this branch to get some advice, as I didn't know what to do. This Branch was able to get in contact with the KY airport Enterprise and they were able to help me get moved into a different car and made it really easy and stress-free for me, so I could get back on the road with my kids and finish our fun road trip. The team here, especially Micheal, was really helpful. Also appreciate Mark driving me back home after I returned my rental today! Thank you everyone!

Have called 6 times and waited on the phone for 15+ minutes each time, just for them to hang up…read more. Terrible Customer Service

Very friendly staff. But the cars are horrible…read more Got a rental while mine was in the shop. The sun visors were broken off inside the car. In the summer. In Texas. And my car was supposed to be in the shop for 3 weeks. I took it back the next day and they charged me for the gas I had used. So I got a second car. This time there are no floor mats. UGH. I won't use Hertz again.

Absolutely the worst rental car business in the area. This is the second time that we've rented…read morefrom this location and this is the second time that not a single employee showed up for work! We waited outside for 3 hours trying to contact corporate to fix this problem but no one seemed interested in helping us. We finally gave up and had to cancel our vacation. During a previous rental, the car leaked water all over the floor and ruined irreplaceable memories from my deceased mother's house and acted as if the water leak was somehow our fault with no compensation. They also continued to charge us toll fees 6 months after our trip without any proof that these were our charges or any notice that they were going to do so, only finding out when noticing that they continuously debited our bank account. This location is managed by a truly heartless monster with no capacity for empathy, do yourself a favor and rent from the enterprise just down the road.

Turned car in a day early, I handed the keys to the counter attendant, he asked if he could just…read moreemail me the receipt since it was about 15 minutes before they close and he had a person in front of me. I said sure, assuming in good faith he would check my car in the day I brought it back. Much to my disappointment he didn't check my car in till the next morning which added an extra day to my rental. I called and spoke to the same employee, who said he would fix it. 2 weeks later, never corrected and I have since had no luck getting anyone to answer the phone at that location. Sent an email and still nothing. So my advice is, don't leave the counter until you have a receipt in your hand, regardless of any inconvenience it may cause the staff. (It also shows my car being picked up and starting the rental at 3:56 AM, didn't pick the car up until after 5:00 PM)

Due to transmission issues with my car I was in the unfortunate position of having to pay for a…read morerental vehicle. My car is under warranty, but the dealer's are all backed up so it will be a week before they can diagnose and determine it is an issue covered under warranty, at which point they will put me in a rental. That being said, Justin, was one the most helpful and genuine rental agents I've ever had to work with. He got me in and out in under 5 minutes. Didn't try to up-sell me on coverage I had already declined and got me out the door as soon as I came in. This location is in a totally random shopping center, but if you're close by and in need of a rental I highly suggest giving them a shot.

Alex W. was amazing! I had a fairly complicated rental, with refunds, maintenance costs, changing…read morebranches etc. Despite the fact that their store did not originally write up the contract, she was very patient in getting all the info, following up with the branch office, and trying to get my final rental costs straightened up. Also got a ride home ;) Could not be more happier with the service that I got. Thanks again for everything!

They don't even pick up their phone. I don't know if they're short staff or something but i waited…read moreon hold but no one pick up so i get this "this call can not be transferred" at the end and having to call them back.

Just want to say I have never had any issues here renting. The staff is very nice specially the…read moremanager he always takes care of me and is very friendly and fast. Always has the cars clean and ready for me. If you wan to rent a car with no hassle come to budget inside the Walmart in the colony.

Car was filthy when I picked it up, employees didn't even do a walk around with me and they were…read morerude. Don't rent from this location. If I could give 0 stars I would!

I haven't rented a vehicle is a few years but my current experience is unbelievable. Avis has…read morealways been my first pick but after today. That definitely has changed. I made my reservation on Feb 9th for a pickup truck. I received a call yesterday on Feb 14th that they don't have a pickup but they have a minivan. I explained that I requested a pickup truck. She then explained to me that they normally don't have any pickup trucks at her location and that I can call around to see if they will honor the price I got but she will check with the airport location. She said she left a message for someone to call her back by 12pm but would have the person that open this morning call me to let me know. My reservation was for 8am and I got there around 815 with no phone call. When I got to the location, I didn't see many cars at all, maybe 3 vehicles and none of them were pickups. I went and spoke to the representative and explained I was here for my reservation. He didn't even look at the note his manager left him to call me this morning. He said that DFW was on the way with a pickup truck if I don't mind waiting, I said I don't mind waiting but is he sure they are coming? He said let me text my manager. He text his manager and she responded that she contacted the DFW airport but no one never got back to her. He told me that I could call around to the other Avis locations to see if they have a truck and see if they transfer my reservation to them and see if they can honor the price I got. The main thing wrong with this situation, as the Consumer why do I have to do the leg work? I placed the reservation in ample time in order for them to get a pickup truck to their location in 5 days.

Reserved a car!! Paid for the car and arrived the date I reserved it for. Just to be told they…read moredon't have anymore vehicles. It's been 2 weeks and counting waiting on my refund. All they can tell me is, that it has been released

Wow, this is what rental car companies should strive for. Got a brand new Cadillac CTS with all…read morethe bells and whistles, unlimited toll pass and prepaid fuel for about $80/day! The check in process was super easy, the staff were very polite. Very minimal upsells, in and out in about 5 minutes. Car return is even easier, you just park it at the designated parking anytime 24/7, just leave the keys at the hotel's front desk (after normal business hours). This location is off the airport, and located inside the Marriott Quorum hotel in Addison, TX - about 15 minutes from Love Field. From the airport, just use Lyft or Uber (there are tons of cars) for about $13. Taxi will cost you $40. Tip: Double check with your credit card if they automatically cover rental insurance (many credit cards do). If not, get the additional insurance because are really expensive cars.

second time I rented thru Sixt. Customer service at the counter is stellar. but both times I got a…read moredamage claim for a tire and both times the picture didn't show any damage, so when I replied (both times) they dropped the claim. I also received 4-5 email messages from different managers asking if there was anything they could do to help and I responded to them all but all went unanswered :-(

lit was refreshingly pleasant to rent a card from the team here at Avis/Budget. Justin was able to…read moreget me an ideal car for my needs and was exceptionally kind. I will definitely be renting from them again!

There are two Avis in Lewisville. Don't go to the other one near vista ridge because they are a…read morepart of Sears. You'll be paying $20 more because of the Sears tax. This location is cheaper because they're independent. Customer service is on point, I think it's family own. They can pick you up and drop you off. From what I saw, their cars were all brand new.

Very disappointed with this location! First of all, they picked me up an hour and a half later…read morethan the scheduled time. Then when we get there instead of telling me they didn't have the size/class vehicle I needed. they processed everything FIRST and then tried to put me in a smaller vehicle or one that was dinged up and damaged. They then proceeded to try to upsell me to the next class vehicle. Not accommodating at all!

Marginal service at best. Never answered their phones. Never. Seems to always be busy but…read morecharged me $108 for the difference between a full sized vehicle and an immediate vehicle because the communications between them and USAA was terrible. Enterprise said they got authorization from USAA for the immediate SUV then said they didn't at the end. I had to get my refund from USAA.

Great communication. Selection of vehicles amazing. Vehicle rented was very clean and looked brand…read morenew! Staff was very professional! Tulve is my Luxury Rental every time I am in DFW!

From the owner: At Tulve, we understand that driving a luxury vehicle is more than just transportation--it's an…read moreexperience. Our luxury car rentals in Southlake, TX, allow you to drive top-of-the-line models from renowned automakers such as Mercedes-Benz, BMW, Audi, and more. Whether for business or leisure, our selection of luxury sedans, sports cars, and SUVs offers something for every discerning driver.