Drivers are rude, the dispatchers are rude and wait times are long. Do not recommend.

My car's battery died down the block, i couldn't open the door so I asked them if they could stop by and open it, they agreed and told me they would call me once open. They called telling me they had to tow the car to their shop, which I didn't agree to. Obviously I'm grateful they replaced my battery, but no need to tow my car, if they would have asked me before towing, I would have not agreed. I would have paid them for opening my car but would have replaced my own battery. The towing alone was almost $400. Not cool. read more

I've never had an issue with them. Yes they do charge more than other car services. But they're fast and always have drivers available. I've walked in on several accasions and was in a car, omw to my destination in under 5mins. Always nice and professional. read more

C.an't flag down a yellow cab? A.lways running late & think you can beat the subway by taking a car? P.ut your hand in the air, call for rates, or inquire within. R.acing around hard to reach places in Queens is a Caprice dream. I.n a rush and low on cash? Prepare to wait. C.ab workers will roll their eyes and run your credit card to pre-pay. E.xpensive trip to Manhattan, minimum $30. read more

Our most recent experience with them will ensure that we will be moving to a new company starting immediately. They are downright rude, do not care at all about their customers nor do they seem to care about their reputation. This was always the car service of choice for my company. Until just yesterday, 02/06/14. I'm assuming they have a caller id, as soon as you call, you will either get a pleasant lady, or a rude man. The man put me on hold 3 times before I could even tell him what I wanted. When he finally got back to me, he must have looked up my phone number on his system, because he brusquely tells me my own address where he usually picks up our company people from. But, aha! There's a catch. I needed him to pick us up from our loading dock of the building which is a completely different address. I gave him the 'new' address, and he took it down dutifully, repeated it back and told me someone will be here at 3 o'clock. We had quite a few items to take with us for an event, so we had loaded them onto the loading dock by 2:55pm, and were waiting. No show. After waiting for 5 minutes, I ran back in to see if he had called. Sure enough, he was on the phone with one of my colleagues who also repeated our loading dock address. He said the driver was already here and will go around. So I figured, not so bad! Fixed the problem, and we should be on our way! NOT. The driver never got our loading dock information, and so when I called back, at around 3:25pm, he yelled at ME, telling me if I ask for a cab at 3:00pm, I should be out there waiting for the cab. And that he had told the cab to leave after 10 minutes of waiting at the WRONG ADDRESS. Excuse me? Oh pardon me. It just must be all my fault! Anyway, he put me on hold for another 5 minutes, until we decided to try another cab company. Unfortunately, it must be a prime time for cabs. The other places were a no-go. We just wanted a cab to get to our event at this point, so I decided to give them another chance and try again. I called again, to this WONDERFUL cab company, and again, I get placed on hold after verifying that yes, I still wanted a car here. I'm not a very impatient person, nor am I unreasonable. But at this point, I had had enough. This company is absolutely horrible! Do not use them if you actually need to get anywhere on time. I was delayed for an hour and 15 minutes for my event because of this company. I'm using GoldenHorse car service from now on! read more

Never had a problem with them for years until tonight. I called and the operator asked for my address and said, "Let me put you on hold and see if there's a car available." I waited for 5 minutes but she never got back to me on the line so I hung up. I called another car service company. Caprice called which I thought it was the other car service and I said, "Okay, coming down." They did not say who they where but only said, "Your car is downstairs." Remember, Caprice never said they were sending a car. They made me wait on hold until I hung up. They never called me back either. Then Caprice calls back, berates me about the mix-up, doesn't listen to my explanation and has the audacity to tell me, "Don't call another car service, Mam. Don't do that. That's not nice." And hungs up. WTF read more

We've been using this company for years and if you are someone who needs a limo once in a while and you pay in cash, then, this is an OK car service. The good reviews you are going to read are from people like that, but here is where the good news ends. Caprice's good service ends when you require a more professional service. The dispatchers don't talk to each other, and if you call during the morning to do a reservation, for later at night, you can wait for a car for hours and it will never show up. In NYC we are going trough a school bus strike right now, so I called Caprice with my credit car in hand to ask them to come home everyday, to pick my babysitter and bring her to my son school, wait for her an come back.... so far, it has been a nightmare. Every driver has no clue about what they have to do, the dispatcher won't communicate anything and they won't even tell the driver the trip has been paid already... a couple of days ago the driver had refused to bring my babysitter at my kids school claiming the trip hasn't been paid, so I have to stop what I'm doing, call again to the dispatcher, tell him I already paid for all, and after being transferred a couple of times they finally realized I was right... but this is happening every day. The variation in prices another reviewer mentioned is true. If you do the same trip, several times in a month... you'll get a variation of price even for up to $10 for exactly the same trip, so you get the feeling you are being rob. Some of the drivers are very professional but some others are very rude, they won't even wait for you to accommodate your kids. Some drivers will drive like crazy, speeding, and good luck trying them to drive more slowly. read more

No matter where you are, they will be there in 7 minutes. LMAO! I still think its the best car service in Queens read more

Caprice car service is excellent best customer service prompt arrival helpful drivers in my lengthy experience caprice car service is outstanding among available car services caprice car service is #1!!! read more

This place has been around for a loooong time, I always use it and i've never had a bad experience besides some extra minutes of waiting OR traffic (which is never directly the drivers fault). i feel bad that other people haven't had such great experiences, but i see that they've definitely been improving! read more

Have used this car service for over 20 years and have wanted to ditch them for about 5 years now. Nobody else in the neighborhood, so, kept giving them another chance. Never had a problem, up until the last couple of years. Now, rude drivrers, who show up early and I do not know they are outside early. They do not seem to allow the customer the time to receive the information, open their door, go down the elevator and/or stairs to get to the street. They do not like being asked if htey are the driver of record and I prefer to check for security reasons. Last couple of times, the driver was a half a block away, I couldn't tell if they were the correct driver, I asked the name and they gave me a fake name, not on my text. When I asked them to confirm their pick up, they yelled at me and asked if I wanted the car or not. They didn't alllow me confirm they were the right driver, they were not in the location they were supposed to be, they were rude, they moved their car forward as I tried to get in and were just rude, rude, rude...... As a woman, I need to be safe and while I know that money motivates a lot of these drivers, it is not my fault if you are having a bad day. I always ask their names, I know a lot of the drivers by names, even have their cards, and I tip them well. In these covid times, I know everyone is stressed, but again, not my fault. I don't appreciate being yelled at or treated like a piece of crap under their shoe. Tonight was the last straw. After TWENTY PLUS YEARS of usiing this company, I will no longer give them my business. Be safe out there everyone. Thanks UPDATE: am not in CA. Am in WOODSIDE, right were Caprice is. No idea how San Francisco, CA showed up. Typiecal, I guess and in keeping with my total experience tonight. I stand by my current review. Am EXTREMELY traumatised by my experiences of late and I'd rather WALK than use them again. None of these drivers are my father, brother, husband nor do they pay my bills. They have NO right to speak to me or treat me the way they have been. I will tell everyone I know not to use them again. Thank you read more

Really great guys! very fast, good prices. They will do everything to help the customer. Thank you guys.

I give this business a horrible review so I took one of there taxis the other day and the number told me the charge will be $12 and when I get to the stop the driver tells me $18 then I told him that the number says $12 he said he doesn't go by them that they don't know anything that he gets paid through himself so I give him $20 and he gives me $2 back but before giving it back says what about tip you just ripped me off and have the nerve to say tip I'm done so I told him I will not tip him and he got upset saying that he deserves a tip and to get the fuck out the car and that next time to give a tip these drivers are all rude and are very disrespectful I will never use this car service again read more

Just awful. I called and the operator was impatient with me as if he had more important matters to attend to. I told him how long would it take for the taxi to arrive and he responded with "minimum 10 minutes and than proceeded to yell at me whether or not I would want the service. Very rude. I was patiently waiting outside and saw a couple taxis outside and the operator calls and says "the driver has been waiting. I'm going to cancel your ride". Seriously? How about you call me and tell me the cab is here. Just awful experience overall. Never again. read more

I like these guys! Fast, polite, good rates. I've found them very professional.

They get one star becasue they USED to be great. For the past two months the drivers are always late or they under-quoted wait time. Do NOT give them your credit card to keep on file because they charged me without my permission. The girl who called me was argumentative and inconvenient. I am in customer service/sales and would never dream of speaking to a client as she did. I haven't received a reply from the manager so this is the best i can do, warn others. Going with sunnyside car service from now on. read more

Very ill mannered and rude drivers. The driver yell at women. The driver changed the price that was given to us even though we told the dispatcher that we were four people going to the airport. PICKED A FIGHT WITH US AT THE AIRPORT. AVOID IF YOU WANT TO SAVE YOUR DIGNITY! read more

I needed car service to drive me from Elmhurst to lga. I called and they said it will take 20 min to come. Car service arrived in front of my house less than 10min. The ride was smooth and the driver was nice! Would definitely recommend Caprice and not Santo Domingo. I called them before i called Caprice and the lady who answered was rude and put me on hold for 10min to find car service near my neighborhood. read more

Great car service! Never had a problem to transport my dog (English bulldog) with them, others try to charge you more or don't take you because of the hair. I recommend this car service! read more

This is my go-to neighborhood car service. After looking for a car service in another neighborhood, and seeing the awful reviews out there, I figured it was only right to say that Caprice has never done me wrong. They show up on time and the car is clean. Make sure you ask the dispatcher what the price is, because if you ask the driver, it seems to vary. read more

The worst car service ever. I missed an important meeting right in the border of Long Island and queens, and only because the driver didn't know where he was going. The service is BAD, they make you feel that they are making you a FREE favor. Never use this car service again in my life. I found some others where they are more friendly, they know NY from head to toes (literally) and are always on time. Caprice you can go back to the beginning and try it again. Good luck!!! read more

Use these guys for my own trips and for customers in the bar where I work. They are reliable, reasonably priced and really nice people!

We reserved a few trips to transport guests from a local hotel to our outdoor wedding in Long Island City. The dispatcher worked with us on scheduling our specific pickup times, and the drivers were prompt to keep us on schedule. We specifically want to thank the driver who transported the bride, and allowed her to sit in the car a little longer while the maid of honor made sure that I, the groom, could not accidentally see her before she walked down the aisle. Caprice is our go-to car service in Queens, and they came through for us big time on our wedding day. read more

I took a ride today going to a church function with a mother and her children. The driver of the black Toyota Camry, Luis, car #56, was extremely rude, very bossy, condescending, and downright unprofessional when I informed him of our destination. He did not know the route at all, even though the destination was literally 5 minutes away. I'm not even sure he has a driver's license. read more

Sucks! I called they told me 10 minutes, waited more than 10 minutes! Called back and they tell me oh, the cab reported he picked up, she like I'll just send you another car..... really! Yea go F yourself. Im not waiting like 35 mins for a other cab, customers service is a -F. As in failed. Just lost a loyal customer. Bye! read more

I can't understand the bad comments. I've been using Caprice for years without any problem. They're dependable and the drivers are capable and for the most part friendly. I used them yesterday. The car was a late model and clean. I didn't feel like my life was in danger from reckless weaving in traffic. read more

I can always count on them, there may be one occurrence that I remember with a cab driver not having a GPS and I had to use my phone's data for the driving instructions. But overall they are very courteous and reliably on time. You want that in NYC. read more

Super upset I just called for a cab and told them I will be going from queens to the Bronx . & how much was my fare going to be ? I was informed 40 plus toll 48 huh ? ... hold on last time I checked toll with ezpass is 5. & change . I brought this to their attention because I felt they should charge me $8 for toll . So someone else came on the phone prob super visor or owner and said to me I'm sorry to inform you he doesn't have drivers with ezpasses also because it's Father's Day theirs little workers, I get that and on this day I'm trying to go see my FATHER . Like seriously now you expect me to believe that you have no drivers with ezpasses because since June 15th everyone has ezpass there are no cash tolls . So basically your trying to jerk me for a couple of dollars on Father's Day. because your not getting your couple of bucks your telling me you have no driver Idk who runs a business like this especially when YOUR the one providing a service . Either this man is miserable or really needs the couple of bucks. I will never use again . I can say the young lady in the office was always pleasant I hope she gets promoted we need more costumer service employees like her. As for the men in that office your all jerks who don't know how to run a well rounded business especially if your telling me you have no driver with ezpass ?? Shows me you don't know what's going on in your office or you just don't care. I want to bring my well earned money to a professional cab service who DOES CARE about my business. read more

These people are ridiculous. Their cars are never on time. Sometimes they decide not to log in your reservation, so you may be stuck waiting in the cold waiting for a car that never arrives. They've done this to me, without fail, every single time I had an important appointment to get to. I'm so over this service it's not even funny. read more

Their prices change daily! Sometimes good sometimes a rip off!!! Ask dispatcher price

I've been using Caprice on and off to get around Queens for about two years now, and have never had a problem with them. They pick up promptly and their prices are reasonable (though they do seem to vary a bit, my only reason for giving four stars instead of five). I'm writing a review now out of gratitude. I recently had a sick cat who required hospitalization in Manhattan. I took Caprice to get there and was only charged $27. Coming home, I stupidly called a Manhattan car service (Allstate, AVOID) who took an hour and a half to show up (quoted time: half an hour), and then charged an astronomical $62! To go from near the bridge in Manhattan to Jackson Heights. Next trip, I called Caprice to pick me up. Only took 20 minutes, and they drove me back to Queens for only $25! I love these guys. read more

Terrible customer service they have a new guy that is extremely rude and because of his attitude he is going to make the business go down . I had call for a car they told me 10 to 15 min I watching my baby sitter while she goes to the bathroom missed the phone call and call back and apologies to this jerk that has no manner to hear him say that he isn't sending a car and good bye . Before Caprice had the owner watching after the employee and I know him but idk now it's either the son took over or the employee but I have to say after using this car service for 10 year I feel bad for them cause with this attitude they defenetly going to loose customers. read more

NEVER USE THIS CAR SERVICE!!!!!! They have the absolute worst costumer service. I was referred to this service by a friend and used them twice to get to the airport with no problems. Then for a third trip to the airport (only a 15 min drive away) I called for an appointment, which they said they absolutely would not book, even though it was only 4 hours from the time I was supposed to arrive at the airport. After I asked why, the operator spoke very condescendingly to me and then proceeded to hang up. I have never been treated like that by any service. I guess they don't value their costumers. read more

Loved the service!! It was exellent couldn't ask for more.. I'm defenetly calling back.