Nice workers just not so great on the food. Tastes like everything is cooked in the same grease. It's definitely not how it use to be when it first opened up. Prices are too high for what it tastes. It's not a restaurant it's basically fastfood so stop trying to charge high price for what is is. read more

Placed order online via a link on their website. Menufy handled the transaction. Upon attempting to pickup, i was told that they don't do online orders. Called them using number on confirmation and no one answered. Doors to restaurant was locked even though ut was open and workers were inside. The transaction was set.up on paypal as recurring. This place is either scamming people or tbe workers are very inept. I am only giving 1 star because there is no option for zero. read more

Best fish sandwich. I went around during lent and tried all fast food places and most restaurants in Knoxville, nothing stood up to captain jacks! read more

i bought me a 4 wing meal and just knew that the chicken would be good wasn't sure about the cole slaw but knew the chicken would be good cause captain jacks does seasoning well i was wrong the chicken was blend meaning no seaconing at all mess my night up and the cole slaw i knew it wasn't going to good and wasn't need them cooks that had them seasoning going on read more

I'm taking 1 point away because the last 2 times I ordered from GH the restaurant closed early. And they substituted gizzards for my chicken livers. Upchargred me with out checking what I wanted instead. The chicken livers are really tasty. Not many restaurants have them anymore. The side's are always great. I've tried most of them, green beans are my favorite. Good fast food that's also soul food. Good prices for combo meals. read more

I've been here when it's great and I've been here today when it's okay. The chicken was dry and the hushpuppies were a little too wet. I think fish is definitely the dish to get here. The service was really good. It's all cooked to order. Not much for the ambiance. I was in my car. read more

Captain Jacks - the sign for captain jack's chicken - Fast Food Near Me - Knoxville, Tennessee

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1. Friendly staff 2. Clean facility 3. Cole slaw, potato salad , Mac and cheese all good. 4. Hush puppies rubbery 5. Catfish. Too big portions. A small serving is like a large serving elsewhere. Very nicely seasoned albeit dry and a bit overcooked. I'm rooting for you. You just need to up your game on detail a bit to be a citywide sensation. read more

The food was wonderful! The service was very good. The only complaint I have is the music that was playing. It didn't do much for the ambiance because the music was full of foul language which I really don't want to hear anytime but especially while eating! read more

Delicious but AWFUL for you lol. Everything's COVERED in Tiger seasoning or some salty mix of seasonings, but it's all made well. The building is rundown but the kitchen looks clean and kept up as much as they can. Service is quick and reliable but it's gotta be a very occasional thing haha. read more

A independent, southern version of Captain D's. With your typical southern side dishes flavorings.

The food here is incredible, if you like seafood and your in the area check this place out!!

I just came from this place via the drive thru and on both orders I asked for a ROLL and what do they give me on BOTH orders? HUSH PUPPIES how do you mess up from confirming the rolls to STILL giving the wrong bread item?!?! HOW?!? read more

Captain Jacks - 3. Whiting Meal - Fast Food Near Me - Knoxville, Tennessee

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Cleanliness of dining room: A+ Cleanliness of kitchen: A+ Cleanliness of bathroom:C Restroom, stocked with tissue, paper towels, etc: C Decor, appropriate for types of food being served: A Speed of service:C Friendliness of service: A+ Knowledge of servers:A Sense of urgency from staff: A Flavor of cod : A+ Temperature of cod : A+ Flavor of fries: A+ Temperature of fries: A+ Variety of menu: A Pricing:A Inclusion of condiments in adequate amounts upon request:A Would return? Yes COMMENTS: plz fix hole in window, could make some diners nervous. Servers and staff are very sweet. Nice! read more

This is the worst place ever!!! I seen the owner with no net on no gloves wipe the sweat off his face and touch food with his bare hands..... like how do you work in a restaurant with no gloves on or net? It's disgusting don't even risk your life read more

OMG! Catfish collard greens Baked Beans hush puppies sweet tea. OMG. Clean. Generous portions. Nice staff.

We ordered from Captain Jacks today through Grub Hub at work. It was just by chance we found this on their app to order no one had heard of them. We will definitely be ordering from here again! Great food and portions. Two of had shrimp it was outstanding. One person had the catfish bites and another had chickens fingers. Everything was so good. Only thing I would say was my two sides Mac n cheese and green beans were really salty however, I don't don't salt anything really so you might like it :) read more

Gave it a try and the food was really good. We ordered the catfish, chicken wings and shrimp. Loved the catfish and wings. The shrimp wasn't very good. I'm hard to please with cole slaw and hushpuppies, but both were excellent. If the service improved, (bus tables, empty trash, keep soda fountain stocked, etc.), this would be a 4* place. read more

Captain Jacks - the sign for captain jack's fish and chicken - Fast Food Near Me - Knoxville, Tennessee

Always a great place to hit for some tasty food and refreshing drinks. Cheers. Can't wait to go again next time we are in town.

Their batter is one the best I've had. It complimented the fish perfectly. The same batter was used for their chicken fingers. It's perfectly seasoned. The fried pickles & onion rings were excellent as well. read more

Hey, pretty good! Lots of options for fried fish. We had the fish/shrimp combo, ordered a few fillets of snapper, a three-piece chicken meal, and enjoyed the awesome sides: greens, okra, macncheese, seasoned fries, hush puppies, and fried mushrooms read more

We only had the seafood but super delicious! Went in on a whim and especially loved the shrimp. Lots of seafood varieties, many different kinds of fish and different type of breading available for the shrimp. The mozzarella sticks were also yummy. read more

It may not look like much and it may not be the best part of town, but the food and the service is top notch. Due to Covid I've only used the drive through, but one time I was only there for dessert and the girl came out the back door and took care of me that way so I did not have to wait in the line for the window. Was just the other day and there was a back-up in the line and the girl at the window apologized no less that 6 times during our interaction. Again, I would highly recommend this eatery to everyone. ALSO, there is a coupon on the back of your Kroger receipt. read more

Wow I am amazed at how good the shrimp was! Fresh and the seasoning was amazing!!! I cannot wait to go back and the staff in the drive thru was extremely friendly! They even gave me some fried mushrooms to try with my jumbo shrimp and they were delicious! Well worth the money!!! read more

Went through the drive through. I don't live far, so the good was still hot when I got home. I got the fried shrimp with green beans and mac & cheese. One chicken thigh and banana pudding. Shrimp and chicken were nice and crunchy...but so, so, salty! And I love salt. Green beans were pretty good. Mac $ cheese was salty and a little spicy. (Which I didn't care for) I guess their seasonings are supposed to be Cajun? Banana pudding has no bananas in it. . The shining star were the hush puppies. Super light with bits of corn in them. They were really good! I wasn't expecting home made fare...decided to give it a try since Jackie's Dream was closed for the holiday weekend. They were out if chicken livers tonight. But I'll try them one more time for the livers and definitely the hush puppies read more

This is my new favorite place. Management is friendly and helpful. Food is awesome. I've had whiting, talapia, gizzards, collard greens, okra, mac and cheese - EVERYTHING awesome. Serving size is great. All around 5-stars from me. read more

Was craving chicken snd decided to go to captain jacks. Spent $15 only to get home and be disappointed. The chicken wasnt fresh, the hushpuppies were horrible and the fries tasted hours old. Its sad that restaurants dont appreciate the fact that customers choose them over another restaurant but end up being disappointed because the employees are to lazy to do their job. Ive given this place their last chance. I will not ever come back. If i could give you a -5 i would. read more

HORRIBLE. Philly Cheese Steak with ketchup and onions was my order. What I got was meat the texture of hamburger or dog food, lots of melted cheese, neither of which had any flavor either, never found an onion and what I thought was a thin layer of ketchup on the top of the roll. What I tasted was that same Mexican Spice you smell when you walk into a Chili's which I hate so much I'd rather sniff cow dung. I would have brought it back but I had to eat early due to being scheduled for bloodwork the next day. They are fairly new in the neighborhood, used to be a Wishbone's which was great and they couldn't make it. I don't see how this expensive and crap food can possibly stay in business. I am really upset that I had to spend over $7 for a small sandwich that I had to force down while that foul smelling spice made it's way up my nose. This place sucks, I asked about other items, and they didn't even sound good or worth the money. read more

Literally they get no stars , and if I could give a negative star I would. This place is DISGUSTING ! The customer service sucks , the lady handling food didn't even have a hair net to protect her hair from going into someone's food. The lady at the window , had a horrible demeanor , wasn't friendly . More so having an attitude like she hate her job. And the fooooooddd! I ordered 2 sides , macaroni and cheese , and a side of greens . The macaroni had a weird taste to it , not even salt and pepper not hot sauce could make it better . And the greens was crunchy , and flavorless . A disgrace to southern food! NEVER eating here AGAIN! read more