From the rude teenager who took my order to the cold breakfast sandwich to the staff that tried to have my car towed, this was a very negative experience. I went to McDonald's first thing in the morning for some coffee and a breakfast sandwich. Luckily, there was a store right across the street that I could stop in before grabbing my breakfast and be on my way. I walked across the street for 5 minutes (no, literally, 5 whole minutes) then walked into McDonald's. Walked out WITH my McDonald's order and saw a tow truck. How strange. Oh, that's for ME? Funny enough, my car didn't get towed. Great effort though. And if I didn't get my McDonald's, I would've been out of there before the tow truck arrived. But because I parked in McDonald's, as I was a PAYING CUSTOMER there, I walked out to a tow truck. Should've left and been on my merry way without the McDonald's. Much better choice. Whoever called obviously has nothing better to do than stalk the video cameras and try to ruin people's days, so maybe pay them less. Or if you wanted to be productive at work, try to teach the kid up front some manners and heat up the breakfast sandwiches before giving them to customers... read more

What a joke ... Used the app code to get a free medium fry with purchase and they charged us for the fry. Thankfully my daughter caught it and when we told them, they said it went through so they couldn't change it. What the heck ‍. So we had to wait till they could refund the whole thing. They could do that but not fix the problem SMH. Also I am not their baby, so stop calling customers that over and over again. read more

rude employees, wouldn't recommend going to this location, even if you live on campus

The absolute worst customer service I've ever seen. Ordered on the app, but they would not hand my order out despite it being the only option for pickup on the app. Many others are waiting during although it doesn't seem to be busy. Waited 20 minutes to get my 3 mcchickens with lots of confusion. Food was good, but that was the worst experience ever and will not be coming back. read more

I am disabled and have a walker and place my order through the mobile app for table service so that my food is brought out to me. There have been multiple times staff outright REFUSE to bring me my order and just shout it out and place it on the counter, even when there is no one else in the lobby! Ridiculous service read more

Stopped by to get a sausage biscuit at McDonald's on Cumberland Avenue and they had already closed their breakfast menu. [For future reference to breakfast eaters, Cracker Barrel serves breakfast until closing and Waffle House serves breakfast 24 hours a day]. The staff at the drive-thru seemed rather indignant that I was asking why they took my order if the breakfast menu was already closed. Drive-thru, nope, Drove Off. Follow me on Yelp for the real scoop on the best things to see, places to eat, and things to do in Knoxville and East Tennessee. read more

McDonald's - McDonald's on Cumberland not at their best this morning. - Fast Food Near Me - Knoxville, Tennessee

Horrible. These workers are dumbasses. They will keep you waiting for forty minutes and completely contradict themselves. They told me the drive thru was closed and I needed to come inside for my order, I waited forever and they told me there was nothing they could do after 35 MINUTES. The people in front of me had been waiting for two hours. Useless. I just wanted food. They're open 24 hours... and they ignored my order for 40 minutes. They said "no receipt no food" SO I pulled up my receipt and they ignored me anyways. Do not go here they are THE WORST read more

This McDonalds will forget your sauce every... single... time... If you order anything from here: make sure to ask multiple times if they included your sauce and always check your order is complete read more

Cashier (older black lady didn't catch her name) was very rude! Almost mocked my friend for mispronouncing a menu item.

Holy worst experience ever!!! We put in an order and they just flat out forgot it, how do you do that!!!!! It's been an hour, I just want my frickin quarter pounder!!!!!!! Do not come here!!!! Tennessee students beware!!!! read more

Absolute nightmare trying to pick up food here as a doordasher. Waited in drive-thru line for twenty minutes to get someone's food and wasn't even ready when I got to the window. Waited an additional ten minutes at the window. Not much better when picking up inside. Place is always trashed. read more

It's a McDonalds. Not much more to say. Clean. Automated ordering boards. Food wasn't hot, though. Even during lunch rush. Average lunch time wait. read more

every single time i order they leave something out or take 30 mins to get it if they even remember to make it. i also always grab food from the canes down the street and then walk to the mcdonalds to order a frappe and enjoy my food, and i always see the older woman who slurs her words being rude to a customer or crew member and today she tells me i'm not allowed to eat my outside food there and i was very polite and just said okay but she decided to continue dragging it getting louder and louder. not to mention i always clean my mess and the restaurant has never been full once. read more

Look, it's a McDonald's. But I've never seen somewhere so upfront about how poorly they treat their workers. This sign was clearly visible from the drive thru line, you're paying minimum wage and literally demanding they don't eat or charge their phones. Despicable. read more

McDonald's - Clear advertisement of how shitty they treat their employees. - Fast Food Near Me - Knoxville, Tennessee

HORRIBLE PEOPLE!!! My daughter is in the HOSPITAL, been here for going on 14 days! She asked her daddy for a chocolate milk shake at 11, or 11:15... so he jumped up and walked down to get her one! Lobby was closed, he wasn't driving, so he was going to walk through to get his girl a shake! When he got to the window, the man slammed it in his face and told him he wasn't doing walk thru's! My Huband tried to explain and the rude man wouldn't listen! If people in this world would be nice, and have a smidgen of a heart, this world would be a better place!!! But who ever was working the drive thru Friday September 30th is a sorry excuse for a human being!!! You need a job that doesn't require speaking or communicating in any form, fashion, or way with any other human!!! read more

Food is what'd you'd expect for McDonalds. The service is very slow for a "fast food" restaurant. Every time I've visited this McDonalds drive thru, I am asked to pull up to wait for my food. It usually takes at least 10-20 minutes for them (that is if they remember). Food always comes out fine but it always takes far longer than it should. read more

This review has nothing to do with the food. So based off that it gets the auto one star. Here is why. Sheer stupidity from the management there at McDs. So, Its around midnight and the line is going AROUND the building. Moving slow but hey its busy so I get it until I get to the speaker to order. They ask if I am door dash or uber eats. I say no. After hearing them pull off a three stooges conversation they ask again if I'm here to pick up food with either of those companies. I again say no. After a few more seconds of "who should tell him", I am finally told that the system is down, they are only serving door dash or uber eats pick up. These mofos have been letting people make a line AROUND the building and parking lot, beause it grew as i waited with everyone else. instead of coming out with a sign, a napkin, crayon, BBQ sauce, something to write and place on the speaker, what the situation is and to please move on you are not getting nuggets tonight. By the way, how in the Ol Smokie can you let the system go down AT A MAJOR UNIVERSITY CAMPUS LIKE UT? Perhaps because they believe these young men and women are fast asleep waiting for school to start tomorrow. Nah, they just stupid. read more

It took 20 minutes to get through 5 cars and we ordered a 6pc chicken nugget happy meal with double fries and we got home to realize they only gave us a single kids fry. How do you even mess up so badly? And I've tried calling about 5 times to see if They can fix it considering it is too late to turn around and there's no answer. I left a voicemail and I didn't get a receipt because the man didn't give us one and one guy wasn't even wearing a mask. The worst service I've ever experienced. WHO FORGETS THE ENTIRE happy meal? I have a wrapper that has my order number and time on it so hopefully I will receive some sort of compensation or else this McDonald's is a total loss. read more

McDonald's - the inside of a paper bag - Fast Food Near Me - Knoxville, Tennessee

I went into this University of Tennessee restaurant to find it DISGUSTINGLY FILTHY! Trash and food on the floor behind the counter. Employees were just walking on a pile of uncooked french fries and a pile of paper trash all over the floor! The person taking orders just threw unwanted receipts on the floor along with dropped napkins, straws and bags. The perceived attitudes of the employees was, "It's not my job to pick it up." If there was a manager on site, they didn't care either of how their restaurant looked nor the uncaring attitudes of the workers. I am from another state. I ordered anyway because I had just got off of work and didn't feel like driving out of my way. But it will be the last time I go to this restaurant! I have pictures. Disgusting! Disappointed in this McDonalds! read more

Waited for an hour no food they apparently are hiring the developmentally disabled and letting them have free reign on trying to run a store. It's fast food I don't know how much simpler it gets but these chimpanzees behind the counter seem to completely mess it up. read more

A number 7. A TWO cheeseburger meal. And I drive off. Look in the bag. Only ONE cheeseburger...... if only I hadn't been in a rush I could've just looked in the bag before I left. I need compensation for 1/4 of my meal. read more

Maybe the worst location I've ever been to. Teeming with homeless people, and the bathrooms are disgusting because it's clear they use it as their place to get cleaned up. Homeless woman was sleeping on a booth when I walked in and stinking up the place. Staff was slow and rude. Don't go here. read more

To the general manager of the McDonald's on Cumberland avenue, I would be absolutely embarrassed with the reviews I am reading regarding your restaurant. I just sat in your drive thru for about 45 minutes to an hour, just to not have my order fully completed and this has not been this first incident. I were to estimate how much money I have lost because I didn't look in my bag before leaving your establishment's drive thru, I would say it's upwards of $100+. I understand I am one customer but there should be no excuse for this sloppy service. 0/5 stars read more

**This is not the first time this has happened.** This is supposed to be a Dr. Pepper. You can tell by looking at it that it is far too light to be a soda and it doesn't taste like it either. It tastes like some sort of rotten juice.. read more

McDonald's - Dr. Pepper - Fast Food Near Me - Knoxville, Tennessee

The service at this place was terrible. The staff was very rude, and the managers very clearly allow the attitude problem to continue. I hope that they evaluate how they treat their customers. On multiple occasions, I have been completely belittled by these employees. On another note, the food is terrible as well. I have given this location multiple opportunities to give me even the slighted bit of satisfaction as far as food quality goes. It is always something whether it is stale bread, cold meat, soggy fries, or any other potential issue that results time and time again. If I could rate this in the negatives, I would. read more

DO NOT EAT HERE,!!! Last 5 times order is wrong....on a numbered menu item Coffee cold, no cream. read more

If I could give zero stars I would. Ordered late but within business hours online through the McDonalds app. When I got to the store I waited for 20 mins before a cashier told me they weren't gonna make my food... no further explanation. Never got my food, manager refuses to refund, looks like nowadays you don't even have to work for Fortune 500 companies to get robbed by them. Horrible staff, horrible management, horrible food, McDonald's bah dah bah buh buh read more

Probably the worst experience I've ever had at fast food. Not only did I wait 45 minutes! No exaggeration. My order wasn't even correct. Absolutely embarrassing. read more

Why all the bad reviews? This McDonald's is always clean, quick service and very friendly. This is why I don't trust reviews. Disgruntled people want to spread their hate. I'm showing love for this McDonald's. Been going here for years. Never had a problem. read more

Quite literally the worst service in the world. The employees at this location do not care about working whatsoever. I understand it may be frustrating being this close to a college campus, but the service is truly terrible. If I were the owner, I would be embarrassed. read more

By far the worst McDonald's I've ever been to and I've been to locations in vegas ( that says a lot) rude rude rude female employees. This is a 24 HOUR LOCATION. I'm 100% sure the owner/company would be pissed to find out the management and employees do not even keep the store let alone the drive thru open 24 hours. God forbid they actually get busy, all hell breaks out. I'm on hold for 12 mins now and as they picked up and said I'm just going to just leave that here. Called back, sitting in their drive thru and watching the same woman who so rudely greeted me tell 15 cars they are not serving anything they will reopen at a later time. The manager proceeds to tell me they are only doing cash and breakfast orders, but wait? I was never asked either. I'm certain the owner would not like loosing money on account of a slow employee who is just sitting in drive thru unprofessional and just playing on her phone. Good luck, this location needs it read more

McDonald's - Fast Food Near Me - Knoxville, Tennessee

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Uber Eats is fantastic, too bad the hamburgers were undercooked. Avoid this McDonalds read more

McDonald's - Raw hamburger - Fast Food Near Me - Knoxville, Tennessee

Possibly the worst McDonald's for service on the planet. Definitely the worst in Knoxville and there are some pretty awful McDonald's scattered about town. This location THRIVES on the fact that they are in the middle of campus and have a bit of a captive audience. The workers can have crappy attitudes and still the customers will come. The drinks are consistently under-filled. Usually 3/4 full but on a good day a 1/2 full cup is standard. Beyond taking your order, the staff DOES NOT acknowledge their patrons. Robots would be nicer. The workers here don't say "hello," don't even say "your total is ..." they just stick their hand out expecting payment. If your total is $2.18 and you give them $10.18 you have to remind them to give you $8 in change. Their heads will explode if you give them $10.28. When you pick up your meal expect the silent treatment again. Don't you DARE ask for condiments. "Have a nice day" is entirely out of the question. read more

Staff is very unfriendly. To top it off we were made to wait over 20 mins for our food in the drive thru, only for the food to be stale and cold. read more

The male with black hair working the drive through was extremely rude, unprofessional, and not wearing a mask. Upon asking if they could do four separate orders he responded with a snarky "we only do one order per car after five, sweetie." Which was fine was fine. Then my roommate with a dairy allergy asked if the smoothies were dairy free. He responded extremely inappropriately with "This is isn't a SmoothieKing. It's literally just ice and flavoring." Completely uncalled for. I pulled around to pay and collect our order. There was a nice lady at the second window who handles the transaction. When we went to check the items in our order before pulling off, he pushed past her to through the window and began screaming "WHY ARE YOU STILL HERE." I said we were checking our order" and he screamed "I BAGGED IT MYSELF ITS ALL THERE, PULL OFF" keep in mind he pulled down his mask to scream at us and we hand only been checking a large order for maybe 30 seconds. *there was no Big Mac or double cheeseburger with bacon, we were missing a basket of fries* I told him and I quote "I did not appreciate your snotty ass attitude in the drive through" he told me "COOL OFF BITCH FUCK YOU" and naturally I responded "FUCK YOU MOTHERFUCKER" and just drove off. I didn't get my food and I tossed out my caramel frappe because there's no telling if he spit in it or anything. This is extremely unprofessional. I will be leaving more reviews on various platforms and so will my passengers in my truck. I will also be calling corporate in the morning. Absolutely fucking ridiculous and none of us will be back! Would leave zero stars if I could read more

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I hardly ever go to McDonald's now these days. 1 o'clock in the morning at night whatever have you. Just proves to me why I don't go to McDonald's anymore. They never get the order right and especially what happen after tonight them giving customers attitudes. Just really clinched it for me now. I will never go to any McDonald's establishment ever ever again. Cumberland Avenue McDonald's you suck! read more

I just wanted to give a nice rating where it was due. Hanna was very friendly at the counter and my biscuit was very fresh. The decor has been nicely updated. It's also nice to find free parking where there is so little. read more

Probably worst McDonalds i've ever been to. Claims to be 24/7 but half of their food "is gone" or "ice cream machine doesn't work". it's the lazy workers not wanting to do the work/have to clean equipment at shift change. Normally I don't care, but I think management should read this and know what their workers are doing to lose business for the company. read more

I refuse to give these guys any more than 1 star. The serpentine bastards stood there and wouldn't let me in when they were open. I had to order takeout. When I got it, it was as disgusting as any swine could expect in its trough. Gross as fuck... read more

Horrible service, horrible food, horrible all around. The workers are extremely rude and the drive through took 45 minutes to get through only a few cars. read more