Whoever manages this place needs to be replaced. I don't know how they think a 30 minute wait is acceptable at anytime. Its actually ridiculous how slow they are. The slowest fast food restaurant of all time. read more

End up getting the burger and jalapeno cheese fries. I love cookout so I'll never have anything bad to say about it. Of course everything was delicious and just the way cookout should be. Plenty of free parking but we went through the drive-thru which moves very quickly. If I was in the area I will definitely check it out again read more

This applies to the Pigeon Forge, TN location only. Its new but not new enough not to have worked out the kinks. Twice I've tried it and that was enough. The trays are assembled so sloppy and obviously without any care. The burgers are inedible. My burger literally looked like its creator took all the ingredients in his/her hand and packed it as if he was making a snowball. It was a complete messy blob of mushed up ingredients wrapped in foil. I ordered cheese balls and onion rings as my sides. I received 3 onion rings and 5 cheese balls. I get its cheep fast food and all that. But at least make it edible. I've been to other locations and have not experienced this. Only the Pigeon Forge location. They should examine their management there. read more

Cook Out - My big double cheese burger tray. - Fast Food Near Me - Knoxville, Tennessee

Cheap food and very flavorful. The staff is incredibly nice as well. Highly recommend.

I live right next to these mfs and I swear I come here every week and every time even if you tell them to not put sauce on your burger and then tell them two other times or when you tell them you dont want onion and they put a whole slice like a solid half inch thick piece of onion on your burger my dubble meat patty is not even that thick I'm so tired of you lazy inconsiderate cant follow directions or can't read one of the two really to be honest with you words can't even describe how mad I am because there phone is off they disconnected it so they wouldn't get calls in the store about remakes and mistakes they made or handed out old ass food read more

This is honestly the worst service that I think I have ever received in my entire life. I understand that this place gets busy later in the night--I've worked in the food industry. But this location has consistently left out KEY parts of my order on multiple occasions. Tonight was an entire order of tenders. They bagged the cheese bites and sent us on our way. So much for customer service--the only thing this place is consistent with is being disappointing. read more

Cook out is a standard fast food go-to. I prefer it over the other fast food chains because the menu options are better as are the prices. Sometimes the buns are a little stale, sometimes the portions are smaller, but if Im near the Strip, it's where Im going! read more

Cook Out - Big cheese burger and chili cheese fries - Fast Food Near Me - Knoxville, Tennessee

Pretty good and convenient but sometimes they definitley miss. Would recommend at like 3AM but other than that if you go at normal hours your a psychopath. read more

First time having, as we don't have it in St Louis. Burgers great! Two sides with the box. Service was good too. Didn't take too long. We ate inside, most people took their food to go. Upstairs and downstairs which was cool. We'd definitely go again. read more

There food is ok but we ordered 2 chicken ranch wraps and they have us Cajun plus every time we order cheese bites and onion ring they barley give us a order read more

The food is a rating of 2.5 with the chocolate shake one can argue a 3, so why the one star then you might ask? Glad you asked. My story began yesterday late at night. I went to try out some of this food people raved about. Part of my order was the Chilli cheese fries ($2.99 on the menu board). Not great but ok. Tonight I said I would try them again. Make it a fair tasting. I ordered the Chilli cheese fries only and the young lady at the cashier hits me with $4.58!!! I ask why and she said because the Chilli and cheese cost extra. I replied then why list them at 2.99 on the menu board (mind you I bought them yesterday as well). She just shrugged her shoulders. Did not offer to ask the manager why is there a discrepancy. No, too much to ask. What I did get (and did not want) was a "take it or leave it" attitude. I was hungry so I took it but it will be my last visit. Luckily I travel the U.S. of A., coast to coast very frequently. So much so I live in airports because of my job. I meet plenty of people and they will all hear about my experience here at this "fine" eatery establishment should some of them not use Yelp. By the way, who made the math calculations when they decided to split the drive thru into two lanes for "faster service". Theoretically sound IF YOU HAVE TWO SERVICE MENU BOARDS/ORDER MICS AND NOT JUST THE ONE. Cars have to still jockey again for position because those "two faster lanes" funnel back into a single line. If you need an example go to Chic Fil A they got it down. Cook Out is definitely out. read more

My first time going to a Cook Out, being from the north. It was late night and our friends wanted some food. It's pretty much the only food option open after midnight. The drive thru line was long but moved quickly enough. I ordered shakes for me and the husband and cheese curds and onion rings. The price is cheap for the amount of food you get. The cheese curds were better than the ones we usually get from Dairy Queen. They were missing the dipping sauce but I guess I know to ask next time. Very fun late night experience! read more

The food was ok for a fast food chain. Not being from the south, I haven't been accustomed to bland flavor lacking bbq so this place did not surprise me. I had a pulled pork bbq sandwich and a cajun chicken sandwich. Both were ok nothing special. The dining area was very messy with random trash on the floor and tables. The drive-thru line packed the parking lot, could not even park here, had to come back later. Food Quality 2/5 Food Favor 3/5 Staff Friendliness 4/5 Cleanliness 1/5 Memes 0/5 read more

Cook Out - Fast Food Near Me - Knoxville, Tennessee

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Literally just don't go here. Foods soggy and cold. Wrong order. Rude service. Chocolate milkshake ain't even chocolate. This cookout location puts slander on the glory of cookouts name. Absolute trash. read more

When my mom was at UT Hospital, my dad and I would drive over to Cook Out whenever we wanted to escape hospital food -- they're located on the main strip of UT campus, very close to Alcoa Hwy. The burgers and chicken are chargrilled, everything is inexpensive, service is friendly, and they have 40 different flavors of milkshake :) A college student's dream but a favorite hangout for Frugal Foodie too. 1/2 LB BURGER - $2.99 Burgers are fresh, homemade and chargrilled. Better than fast food and just $2.99. Most toppings are free but tomatoes are an extra $.10. 1/2 burger is two patties. FYI, the 1/4 lb burger is $2.49. CHARGRILLED CHICKEN BREAST, BARBEQUE STYLE - $3.39 Very good sandwich and loved the grilled flavor. CHOPPED PORK BBQ SANDWICH - $2.79 My dad would always order this - BBQ has a nice vinegary flavor. Also comes w/ homemade slaw and Texas Pete. FRENCH FRIES - $1.49 (large) The large order is enough for two people to share. Good fries. You can also get it w/ Cajun seasoning (free). We always asked for no-salt fries and they were great about doing this. OREO MINT MILKSHAKE - $2.49 Soooooo ... good and you get a lot of milkshake. Shared the one milkshake w/ my dad and we could only finish half. They have almost every flavor you can think of -- 40 total! As some of the other reviews mention, I'm guessing Cook Out is Christian-owned based on the Psalm 118:24 printed on the beverage cups and the Christian music playing in the background. Staff is very nice, place is very popular w/ families and students, and the drive-thru line is always very long. Definitely recommend if you're near UT campus or hospital. read more

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Came for the milk shakes. They are great, closer to blizzards when served. Large number of flavors and lots of combinations available. Service sucked. All of us wanted a burger and water and that is it. (shakes after) The clerk turned all of our orders into "platters" which was the meal 'deal' with 2 sides and a soda. Which added $1.79 to 4 orders for something we did not even want. One of the milkshakes was in error. Sides were indicated with a gesture to a sign. Not a great experience. read more

Cheap food at the right price. Always have had good service (even when busy) and they're open late into the night when options are limited

Food is good, but they gave me crumbs for my cheese bites. I asked for a couple extra becuase they were so small, and the guy I assume was the manager refused to give it to me. read more

waited an hour after ordering and still don't have our food. absolute malarkey , order number 4117 and they are calling out orders in the 5000s right now , awful customer service read more

The reason for 2 stars is the staff at the window were very nice. But the person cooking needs retrained on food safety. I got really sick from the burger I ordered to the point I needed to go to the hospital. I don't recommend any of the cook out restaurants after this. read more

Great tasting food. Very fast service, and relatively cheap prices. It was refreshing to get a place that covered all those aspects in a place that was limited to the drive through. Although the dining room was closed the overall of the place was perfect. read more

This is in regards to your representative I spoke to this morning at corporate. I complained about the prices in the Pigeon Forge, TN location being much higher than the menu with prices online. I was told you do not post prices because of the different locations. The website I checked said PF prices as of August 2023. My bill was approximately $10 higher than it should have been. I also asked about a detailed receipt with prices and she said I would just have to ask at register. Her tone was very condescending and it is safe to say that if this is the type of worker at corporate we will no longer be a customer at Cook out any longer. You could tell she was actually laughing as I voiced my concerns. read more

Super fast and the order was right. This was my first time trying cookout burgers and they were delicious. Almost like having a burger bbq in the backyard. The milkshakes and burgers were great. The fries were okay but I would not recommend getting the chicken wrap. Overall, great experience and service at this location. read more

always get my food super fast, despite long lines. the service is always great, despite the stresses of taking care of so many people. they never mess up my order personally. thanks guys. keep up the good work ! read more

3-stars for the place, until I found a fried hair in my food. I'm sick just thinking of it. Visited recently at lunch hour and was disgusted beyond all belief. Now that I think of it the floors were super sticky too, perhaps they could use some lessons in hygiene. Otherwise it was good. Won't return. read more

Cook Out - Exterior, former Guthries Chicken Fingers - Fast Food Near Me - Knoxville, Tennessee

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Walked here after a Vol Navy event in the poring rain and had fast service and Covid friendly ordering. The combos are the best bang for the buck. They have a huge selection of thing to choose from which was great for some late night munchies. The only problem was we didn't order more. $10 here can go a long ways. Let's not forget about the shakes!! Highly recommend ordering one if you plan to stop here. read more

Constantly add cheese to my burger order even though I specifically ask them not to making the main part of my order completely inedible

Got out of the hospital was hangry and i usually love me some cook out however, i'm on the toilet typing this trying not to puke, food poisoning. read more

We brought my baby to Children's and were starving when we got out,seeing as how I LOVE Cook Out back home in Athens I wanted to stop we stopped and as we r ordering the lady taking our order is very rude she starts huffing and puffing then when we get our order it's all WRONG! I'm so disappointed read more

This location is always super busy due to its location. They have the best fast food burgers and milkshakes in my opinion. The milkshakes are more like ice cream. Good luck trying to suck it up through a straw. You should win a prize if you make it. The drive thru line can take a long time. Be prepared if you go through the drive thru. read more

I asked for 2 cheese quesadillas and my order was rang up wrong. When I came back the girl told me I received what was on the ticket (even though it wasn't what I asked for) and I couldn't be given my correct order. I'm seriously not the type to write negative reviews but seriously I just asked for 2 cheese quesadillas and they gave me a cheese burger. And she rung up a cheese burger even thought that's not what I asked for. read more

Not impressed. Gave it two stars instead of one because the Oreo Shake was delicious. Other food was sub-par, but not surprised because of how inexpensive it was... The regular hamburger I ordered looked like it was slapped together in 5 seconds, smashed and "busting" out with condiments all over the place. The onion rings and cheese bites tasted like grease. Still ate it all. Can't let food go to waste. read more

This is the second time we ate here and we have eaten at other cook outs and enjoyed them but this is one of the worst restaurants I have eaten. The food was fair but the place is filthy. When we used the bathroom there was no toilet paper or soap to wash our hands. I went out and told them. The cashiers said so. The thing is we were the only ones in there at that time. Their was a group of employees setting in a booth. I also told them they said their not on the clock. It was like no one cared. So we will not eat here ever again!!! read more

The food is good, but the customer service is terrible. I ordered a regular bacon cheeseburger without tomatoes, and I told them twice that I did not want tomatoes. My order was wrong, so I got back in line. The person at the mic cut me off when I nicely tried to explain what happened and had an attitude with me. I got to the window and instead of making a new burger, the manager asked for the old burger back, claiming that he would make me a new one. Instead of doing this, he picked off the tomatoes and gave me the same burger. I am extremely disappointed by my experience here. I understand that mistakes happen because I also work in the service industry, but I expected a higher level of service from this establishment. I was extremely polite about what happened, so there was no reason for the Cook Out employees to have an attitude with me and not even be considerate enough to make a new burger. I do not recommend going here. read more

Only gave one star because that was the lowest I could give. Staff needs training desperately. Cleanliness is non-existent. Don't use the restroom unless you want to chance possibly catching something. Urine and trash all over the floor and got our order wrong. This Cook-Out lives up to that inexpensive reputation. Just avoid this location if you can. read more

Good food, good price, pretty fast vast menu and they have CHEERWINE. The burgers and dogs taste about what you'd expect at a cookout. I'm not much for the fries, both locations (this one and one in NC) I've tried they are not quit done enough for me. Not crisp. They're still good though. The burgers and dogs can be done almost anyway you like with damn near anything you want for condiments. Want a chiliburger? Slawdog? They'll fix you up. The slaw is really good too, just sweet enough to suit me. Anyways, for the money it pretty much blows any chain I can think of away, not to mention the variety. I doubt if they'd ever go national with the current menu, but that's cool. I doubt they intend to anyway. As for the Christian thing, yes I've seen some scriptures (like on my latest cup hasProverbs 1:7 God Bless America, no the actual scripture don't say that, but the cup does) and that don't bother me a bit. I wonder if people that go to Oriental or Indian restaurants understand some of the things they have and what the meaning behind them is. When I go to eat, I don't care about that stuff. I just want decent service and good food or which Cook Out has. This isn't the place to get a gourmet burger nor if you like to be with the great unwashed masses. That's why I like it. Sooner or later I'll try the BBQ, chicken and shakes but I'm pretty happy with the burgers and dogs so far. read more

I flew into Knoxville with my fiance back in January to visit some friends and family. My friend picked us up at the airport and we were starving!! Airline peanuts...not very filling... The only thing open was the Cook Out, and I'm glad! Otherwise I may have opted for something more mainstream and well-known. The food was priced at an unbelievably low price! I was excited already. The food was fresh, plentiful, and delicious. :) I got a hamburger and fries, I also tasted the chicken nuggets. For the price and speed of the service (and time of night), this place was great. I would definitely go here again when I am in the area. read more

This place is good. Fine. Nothing special about the burgers, but the prices are great. 99 cents hot dog, burgers were good and made to your liking with the toppings, I kind of wish they had asked how to cook it (medium, well done) as I like my burgers juicy. Good little spot with the typical drinks, but I also liked that they had chicken and other options. read more

This is the worst Cookout location so far the GM was very unprofessional and rude employees have been rude many times they mess up orders constantly food quality is garbage unless you go in and complain. For this location to be by the UT campus and is ran the way it is, is a shame this makes such a great company look bad on many levels. This company needs to do a clean sweep on management and crew while someone at the district level supervises this process I have over 20 years experience in restaurant management this kind of thing brings down a company if not addressed properly. read more

This was my first time at a Cookout. It is fastfood. I'd say the fries are just ok. The burger had a better flavor than a lot of fast food. The menu is huge! I mean hotdogs, corndogs, quesadillas, wraps, burgers, chicken, fish sandwiches, and barbecue. The special was for $4.99, you get one main, two "sides", and a drink. I got a regular burger, but you can also get a double burger. Most of the mains were sandwiches. I remember you could also get two hot dogs as a main. The sides were fries, chicken nuggets (you get three), hushpuppies, a wrap, a quesadilla, etc. Those are some interesting sides. You can upgrade your drink to a milk shake for a $1. This place is crazy, but it's fun with all those crazy choices. read more