The location to start the tour was great.
Captain and divers were nice, and some were better than others, and we interacted with many because.. well... read below.
So- the company seems to not really put an emphasis on taking care of their boats. We bought a private tour. They put us on a janky boat with no sun-shade in the front. It was clear to us 20 minutes in that one motor was failing, but they kept pushing, slapping waves and sputtering until we finally stopped. Other boats "to the rescue"- only by bringing oil- and so much oil. They poured it into the broken motor (not a real fix, just pouring oil into the ocean). We eventually got into the area with the beautiful fish, and were rushed into the water (being several hours late). Noa dove with us, and he was great. He filmed us, helped people that were having difficulty getting used to the experience.
After the swim- we were put onto 2 separate boats, (having to jump from one boat to another- seas weren't calm by the way), cramming in with other passengers. Both of these boats DID have ample shades up, and DID have working motors! But there was no communication, and the captain of one boat gave us misinformation.
Finally, our split-up group reconvened and enjoyed Playa Norte. We were finally put on a new boat, which also seemed in better condition and had a sunshade.
What an adventure. The last crew that was very helpful were Alberto and Guillermo (Billy). Our first crew included Noa, who was helpful in the water. (Although he did transfer the GoPro photos we paid for while on the boat, but my phone later broke and we requested an email with the transfer and that never came).
All and all a mixed experience- many highlights, and we did meet our planned goal, to swim with these majestical creatures. I don't think I would go back with this company, or if I did, have some serious concern about the boat maintenance and back up plan. read more