stay away !! terrible customer service in car service dept. charged us for defective part and would do nothing unless they charged us more for "diagnosis" again- finally got satisfaction from upper management and settled our bill payment- they were the cause of a stressful week for us which could have been resolved at the time we picked up vehicle! read more

They wrote a bad loan without offering GAP insurance I'm looking into lawyers who will take the case. The negligence is unreal and the loan was not given due diligence. read more

The best car buying experience ever!!! My wife had a very specific car in mind and they searched everywhere to find her EXACTLY what she wanted. The communication during the entire process was excellent, and they cleaned the car up to look brand new when it arrived at their dealership. They took care of the financing and made that just as easy. The people at Car City are first class in everything they did for us! Thank you! read more

New to the area and needed a car inspection. Called and got an appointment for the next day. No waiting, staff helpful and nice. Will use the service area again. read more

I was a second buyer at this place or was going to be let's say that. Just because I didn't want to put down 1500$ plus trade in I was strung out for over a week when they asked for stock numbers of two cars I wanted. I was suppose to have appt on a Saturday to come in since all paperwork had been completed but was told the car was in the shop and I would have to wait til Monday or Tuesday. This was after the fact that employee there told me he would call me over and over that he call but never did. So when a young lady finally made the appt for that Saturday the manager called to cancel appt and like I said stated it be Monday or Tuesday. Well Monday I was in the area and stopped in to see if the part had come in for the car of one of the two stock numbers I wanted Manager said no I just checked and it didn't come in but definitely Tuesday we will have you that car. So Tuesday came and went. No car. Thursday I went up there and found out that the two cars I wanted was never in the shop a part was. Never even ordered for it and that I had been lied to this whole time. I'm not stupid I know why you want a big deposit put down cause that goes towards commission. What I am totally upset about is that I was lied to. Yes I had more then enough money to put down on a car there but why would I deal with a lier. When I was walking out the manager even followed me to my car saying so you giving me a bad review and someone else more money when you can buy here. I said yes cause at least this other car dealership had not lied to me. When he asked where I was getting it I just said Nissan. He started saying I worked there for 2 years over and over I said good for you. I never said which Nissan place I was going to though. But all is good because now I know not to deal with car city any more and that I also hope who ever owns car city see what the employees are doing!!! read more

BUYER BEWARE!! STAY AWAY!! If you like shitty ass cars that break down on you then here is your place. This place doesnt honor what they say. Its been over a month now and I'm still having problems with my car. I gave up with car city I have took my business else where. From the looks of it so have many other people based on the reviews. Service sucks I didn't even want to give them one star They dont deserve that. Who ever owns this place needs to look into how its ran. SALE PEOPLE GOOD CARS NOT SHITTY CARS AND DONT PUSH A WARRANTY ON PEOPLE IF YOUR NOT GOING TO STAND BEHIND IT!! read more

When I purchased my car it quickly became more of a problem than what it appeared to be when I purchased it. I bought a 2006 Volkswagen Passat mid October. The only problem that was brought to my attention before signing the papers was a little work on the air conditioner. The next day the check engine light came on so the very next day I tried bringing it in and I was told to bring it back in a couple of days. After that it was about a two week process of the car going from Car City of Calabash to East Coast volts wagon twice and every time Car City of Calabash informed us it was fixed and the car would immediately start jumping and skipping and no acceleration. So then I would bring it back repeatedly. After the last time I finally just asked for my $2000 deposit back and for Car City of Calabash to buy the car back from the bank so it was no longer my car because it was becoming a bigger problem than I first believed the car to be. **** WE BOTH AGREED TO FOLLOW THROUGH WITH THE PROCESS AND THE BANK THAT THE LOAN IS THROUGH EVEN HAS A RECORD OF TALKING WITH THE FINANCE MANAGER TO GET THE PROCESS STARTED.*** I got in touch with an attorney to make sure we knew of our rights and that we knew the correct time frame for this process to be completed by. Just to clarify I only contacted an attorney to find out what rights I had as a young adult, and in no way threatened legal action. The attorney was only contacted once. Considering the fact Car City of Calabash has been in business for years, and knows their legal rights well, I would hate to know that I was penalized for doing something anyone in the same situation would of also done. After mentioning the word attorney to the finance manager he talk to the owner of car city, and after that they decided not to go through with buying back the car and told me that I was now stuck with it. Their response every time was "sometimes the cars work and sometimes they don't." This was not mentioned to me prior to and the car was running perfectly fine until I brought it in the first time to have the car checked over and any repairs done that caused the check engine light to come on. This seems to be a poor business process to sell people cars that sometimes work and if they fail to workforce them to keep it and make payments for something that does not work. After this last time the car is running but the check engine light has once again come on. I am 1 HIGHLY dissatisfied Car City of Calabash customer! read more