I came all the way from Detroit to buy this car, and everyone at D & J did a great job in making…read morethis purchase happen! At various times in the deal, we worked with four of the various family members to help gather information, do research, and then finalize the paperwork. They were all very friendly and went out of their way to provide things like extra photos to give me enough confidence to buy the plane ticket and come out to Joplin to seal the deal. Everyone knows that buying any used car can be a roll of the dice, but this is perhaps the first time that I have had zero disappointments in buying a second-hand vehicle from a dealer. Thank you again to D & J for making this a smooth and thoroughly enjoyable purchase experience -- and their lunch recommendation was great too!

I was in the market for a project vehicle. While driving by I saw a 2003 Mitsubishi Montero Sport…read more A friend of mine had suggested that this was a good vehicle for the project I was working on and I decided to swing by and check it out. It had just over 130,000 miles on it, Not bad for an 11 year old vehicle. I test drove it and everything seemed fine so I was ready to talk some numbers. The salesman told me the vehicle financed for $11,950 with a down payment of $500 if I brought in a case of canned goods ($800 sans the tinned veggies). Not being one to jump into important purchases without doing thorough research I took a couple days to research the vehicle. I looked at the KBB value of the vehicle which pegged it between $6,000-$7,500 based on a few different factors. Assuming a value of $7000. This lot wanted to charge me an extra $5000 or 170+% of the vehicle's actual value. Further more the salesman told me the payments would have been about $350 for a period of 2 years. "we do a two year note" he said. But by my calculations to pay off the balance in that 2 year time frame would have required a monthly payment of $477 a significant increase compared to the $350 I was originally quoted. When I confronted the salesman a few days later he defended his companies pricing by saying that the warranty on the vehicles and their customer base's propensity to not pay their note was the reason for the high cost of the vehicle financed. When i inquired about the difference in payment quote vs my calculations he adjusted his note time frame to two and a half years. (Close but it would actually be about 33 Months at a $350 a month payment.) Perhaps I'm daft but $5000 is too much to pay for a warranty and to make up for other's inability or unwillingness to re-pay. One could purchase a 2nd car for that amount of money. I asked a cash price for the vehicle and another salesman stepped in and quoted a price of about $8000, still $500-$1000 more than the vehicles actual value. Needless to say I drove off in the vehicle I had come to the lot in. I hope this review will allow those who consider doing business with Best Buy Here Pay Here in Joplin to go in armed with information that will allow them to defend themselves against unscrupulous business practices adhered to by this and many other "buy her pay here" car dealers. I realize that as we come out of an economic recession many are left with fewer options when it comes to financing a vehicle, however being scammed at this level is an affront to the intelligence of the average person.

Do not go here!!!!!! If I could give negative stars I would..... I was super happy to get a car…read morewhen I needed it. But.... now..... when I have made a payment arrangement with one of their office staff.... they tell me I am lying. i have all messages as I texted the lady before. When I requested their main office number I was told I couldn't have it. I was was told I am lying and that no one ever told me the payment arrangements were ever made. I have copies of ALL messages from the last three months. Also..... when you look them up..... they have closed according to the BBB site.. I have had nothing but issues with one lady in particular everytime I have had to deal with her. I requested to speak with someone else and was told she couldn't help me. Even tho I have talked to the main office before.

Roger at Fletcher Ford did a great job. We've bought 3 cars here and do service here as well.read more

So I am absolutely amazed I bought a 2019 Jeep Cherokee and a 2019 Kia Sorrento from Frank Fletcher…read moreFord and they sent me emails. They've sent me text messages that I need the 60,000 mile check up and get it done. I just walked in to ask them how much what a pertain to they could not give me any answers. They could not tell me anything but they're sending me emails and text messages that I need to 60,000 mile check up so go figure this place sucks I would not recommend this company whatsoever for any of your work or any of your purchases

I test drive a car before purchasing. It drove fine during the test. They said the mass air flow…read moresensor needed replaced but other then that there is no major issues. The next day I came in and payed 3000$ for the vehicle and drove it off the lot on my way home I made it only 2 miles before it died. I called and they give no real help or suggestions.. So I payed for the new maf sensor and it once again died 2 miles down the street.. after this I decided to take it to a machanic we're they said that the key I was giving was a set of valet keys and this could be the issue. They then change the ignition the cylinder and got a new key and was convinced that the issue was fixed.. I get in I head home and once again it died. It currently sits on the side of the road 1 month after buying it. Waiting on another tow. So now I am 800$ into car repairs on a a guaranteed vehicle they said. that I have towed more then drove I will not recommend this place and suggest you drive past these scam artist at hot wire auto sales Cause they sale better cars on craigslist this company for being spineless and taking advantage of a person who needs a car.

This is a terrible business to deal with, They are using…read morephotos of a car from another dealer to advertise a vehicle they don't have for sale, when I called them and asked them why and told them I don't appreciate them using my photos they got all defensive and told me to come to their office and settle it like a man. I happen to have a good reputation, this dealership is what gives dealers a bad reputation.

I use to go to another Toyota dealership but I felt I was not getting the service I deserve. I…read moreheard that Fletcher Jones had bought Carson Toyota so I decided to give them a try. I actually went there to complain about an ongoing problem that the other dealership was not able to fix for me. When I got there the service advisor was very nice and listened to me very well, I felt a little bad that I was there with a complaint, but then I was greeted by not one but two service manager's, Juan and Mark they were very understanding and got my ongoing problem taken care of. Fletcher Jones has made me a customer for life THANK YOU!

We had an service appointment for 11am and was there a little early. At 1pm, I called to see what…read morewas taking so long. The lady who answered said she would check and put me on hold. She came back and told me the service guys all go to lunch from 12 to 1 so it should be finished shortly! I can't hardly believe they would let a customer sit in the waiting room for an hour while they go to lunch when the vehicle is there for a simple oil change and tire rotation. Finally, at 1:40pm, the car was finished. Over three hours, including driving time from Pittsburg, KS for an oil change and tire rotation. Do not schedule appointments close to their lunch hour because you'll add another hour to your wait. Seems to me a change is in order for lunch breaks. Customers first, I don't think so. Every time they put me on hold and transferred me on the phone, I had to listen to Frank Fletcher's message about how they care about the customer. To make this clear, I am not complaining about the work, only the time it takes to complete something simple like a tire rotation and oil change.

Good vehicles and work with people. They have good cars & a fantastic warranty. They believe in…read moresecond chances and you will too once you stop in and become their customer.

We have been buying our cars at Ropers Honda in Joplin Missouri for just over 25 years. We have…read morealways paid cash and have gotten a fair deal. Which is why we always used them. This time I went without my husband to purchase a new Honda Accord. I was ignored for over 30 minutes! When I finally went back in for a salesman he treated me like I was stupid. I told him exactly what we wanted and he again asked if my husband would be happy with the color? We finally sat down to talk money I was told there was no discount just because I could afford to pay cash. I left and we will NEVER buy from ROPER HONDA! NEVER AGAIN! Just because I am female I am not ignorant!!!!!!

I was from out of town and brought my car to this dealership. For some minor issues. Poor customer…read moreservice and no communication for 2.5 hours. I would not recommend this dealership.