I called the Stafford location on Wednesday. The lady said they had what I needed, but at the…read moreFredericksburg location. Made a special trip there on Thursday. Went inside and had to wait, even though there were no other customers. Everyone was engrossed in their computers. When I was acknowledged, told the guy what I needed and the immediate reply was "don't have any." Went back to my car and called to verify. Was put on hold for 25 minutes and never returned to. Customer service is not a priority there, unless you look a certain way. Disappointing, as we need a good salvage yard. Avoid Pick-a-Part (both locations) if you can.

The Fredericksburg location may or may not be a good fit for you depending on the part you need or…read morethe person you talk to, but here's our unfortunate experience. My 17 year old was given an old family '98 Mustang that had been in a slide and bump accident that caused the airbag to deploy. The car had been repaired to the point of the driver's side airbag being the last repair needed before my son could get an inspection. We're trying to help our son "adult" before he actually turns 18; but, since he's a minor, he can't go into the yard and pull his own part. However, this yard said they had two cars and that there was likely at least one intact and claimed that someone was headed out to check and would call him back. To make a long story shorter, 12 days later, after another call and another assurance someone was in the yard checking, and after no call back, my husband went with my son 30 minutes away only to arrive and have someone rudely repeat once again, "We said we'd call you." This morning, my son called again and was shortly told, "We don't have it." My son then asked, "Both cars?" The guy answered in the affirmative and hung up. That's when my red flag went up and I thought I would call and check with a manager in case there was some misunderstanding, as adults who say they have a part or claim someone is in the yard usually call back or say, "Sorry man, the part was pulled... gone... etc..." in less than 12 days. I used my son's phone. No one answered... twice. Another red flag went up that there was something other than an honest adult situation where the airbags were not there or not in good shape. To test whether they were ignoring my son's number, I called with my phone and asked for a manager. Without asking any questions or taking my name, they put me on hold. After literally ten minutes on hold through three pickups and transfers (another red flag), I found myself talking to a very nice gentleman at the Stafford location who verified my son's call history and conversations and apologized for the Fredericksburg experience, tried to give them excuses, and offered a number for finding the part elsewhere. We did. However, I called the Fredericksburg location one more time and yet another, and different, individual answered. I told her the situation and apologized that she was getting the ear full and not the several other men who refused to have a conversation, had put me on hold repeatedly, and transfered my call to Stafford. But, like the other times, "out In the yard" was her reason I could not speak to a manager. Several minutes after we hung up, I did get a call from a polite young man at the Fredericksburg location that claimed he was an assistant manger. He gave excuses for the incident and an apology. But, as I told him, and as the manager at the Stafford location had noted, the Fredericksburg location had not even created a ticket for my son. The end of the story is that my son paid $50 more for the part from a yard in Florida. It was worth it to him to consider doing this next time, as the trouble of calling out from work, an hour wasted trip, and the stress in trying to make the repair before the inspection appointment to get his sticker, including the call times and frustration of dishonest communication, was not worth saving the $50. So, end point: if you work with finding a part at this yard, remember to get them to make a ticket for you in your name, don't expect a call back, and don't take their word for whatever it is they say to you. We obviously live in a world where adults are rarely found to be "adulting" properly. It's sad for our kiddos, but hey, they are learning who to work with and how to make good business choices.

Definitely do not go here if you're a female. They treat women really bad. I came in knew what I…read morewanted and bought it but the guy kept trying to talk me into something else which was the same price and acted like I knew nothing and he knew everything. There were two other guys that worked there, walking around the counter and store just looking at me Staring creepily. It can make a woman feel really uncomfortable. They were very obnoxious and misogynistic. I wouldn't go there even if you were a guy. People deserve to be treated with respect, not talk down to and stared at Creepily. The workers at this place are very unprofessional, rude, Mysogenistic and exhibit creepy behavior! GO SOMEWHERE ELSE!!

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

Mario was the best! Replaced my TPMS sensors and reprogrammed my system. Will definitely use…read morethis business when I need new tires or alignments on any of my vehicles.

RNR is a throwback to when customer service was at its best. I've been a loyal customer for over 5…read moreyears Over the years, and through several vehicles, the staff has always been attentive, efficient, and very knowledgeable.

I recently bought a 6' x 10' utility trailer at Leonard Buildings & Truck Accessories. Midway…read morethrough my trailer selection process I decided to buy a larger trailer with sides that were a full 2' high and black-painted steel mesh on all four sides. Throughout the process of selecting the right size trailer, hitch and anti-theft accessories I was offered valuable assistance from Kasie Teague in Sales. The personal attention I received as a customer along with Kasie's experience with her company's products expedited the buying process and actually made it enjoyable. Working with a genuinely helpful and knowledgeable sales rep is simply not available at Northern Tool, Lowe's, Home Depot, Tractor Supply Center, etc. The paperwork required for titling/registration was done for me, sparing me an hour or more of DMV hassle. Not sure how that step even gets done at the outlets listed above. A few days after I purchased the trailer I noticed a plastic lens for a turn signal indicator had been cracked. Oliver the Store Sales Manager replaced it free of charge. Leonard Buildings also offers spray on truck liners and a full line of truck accessories.

Wow! These people not only can help you with what you need. They are friendly too!! I was so happy…read morewith how I could ask questions and they were understanding of all my concerns.

Place where we buy Quality Parts . Person called Mr. Justine…read moreVery nice and helpful guy. Thank u API coz of u my customers are happy. Tj Auto

I recommend Big Snatch off road completely. I brought my Jeep in for Ball Joints and an alignment,…read moreafter they did a great job installing my lift kit. I recently installed a different lift kit (it's a Jeep thing) and asked them to look it over because I did it myself this time...they made sure everything was perfect and now my Jeep handles better than new! I've also recommended them to a friend who thanked me for referring him to Big Snatch...I'll be back for re-gearing and lockers (it's a Jeep thing).

Big Snatch does all my off road work! Wouldn't go anywhere else. In fact tomorrow I'm getting my…read morenew truck leveled.

On Sat, 7 Apr. I had taken my battery to Dumphries Auto zone for battery replacement due to the…read morevehicle not starting. Rep said that battery would have to tested. An hr. later I was notified that the battery was charged and good. I had my doubts but took my battery home and put it in vehicle. Sunday I started my vehicle but engine kind of lagged but finally turned over. I drove for an hour and came home. Monday went out and of course vehicle would not start. Jumped it off and headed out and then the alternator light came on. I thought that maybe the rep was right. I contacted my dealership to have them run a diagnostic test. They ran the test and the diagnostics passed but battery failed the load test. Dealership said alternator light probably came on due to alternator working harder to keep battery charged. Being I was in Spotsylvania, I decided to go to the nearest Auto Zone to get a replacement. I went to Spotsylvania Auto Zone and the rep, said she was a manager and could not provide a new battery until they tested it. I explained that it had already been tested and was told by Auto Zone rep in Dumphries that battery was good but in reality battery would not hold charge and that diagnostic test was conducted and passed but battery load test failed. I even showed her the paperwork from the dealership. She did not care as long as their battery tester provided a Green light. We went back and forth and she said she could get someone higher up to see if they would replace the battery. I said that would be great. I waited for 10 minutes and no one ever came back outside so I left. Luckily there is more than one Auto Zone so I contacted Dumphries again and spoke with the manager. Thank goodness he had common sense and replaced my battery and I explained to him the money that I had wasted just to prove that the battery even though it may have read "Good", was actually bad and would not hold a charge. My vehicle starts every time now. To the manager in Spotsylvania, please listen to your customers, I am 60 not 16, this is not my first time dealing with car batteries. No customer wants to spend extra money when not needed or waste their time and the customer has the proof showing the battery is bad, but they would not even look at it. In the end I got my under warranty battery replaced and the only thing that you and Auto Zone accomplished was turning a lifelong Auto Zone customer into a non- Auto Zone customer. Keep up the great work.

I went to the AutoZone in Locust Grove, Va. l left my wallet behind by accident. The employees…read morestole $70 out of it. They said it was found in parking lot bit I left it with cashier. YOU DON'T STEAL FROM LOYAL CUSTOMERS. I WILL NEVER SHOP AT AN AUTOZONE AGAIN!!