David Bahm helped me purchase my first car! He did a great job of helping me and gave me genuine…read moreadvice and explanations. Thank you!

When you follow the online prompts to sell a car, you think that CARMAX will get the job done…read more I wound up selling my car to a junker. The online tool stated that they would pick up my car, for a $199 fee. On the day of the appointment they reneged on that offer and they could not provide me a good reason. I was told, "It could be a number of factors." I filled the online application and was offered $1700. When my daughter arrived at CARMAX, (having payed $115 for a ten mile tow), CARMAX said they could not take the car because it hadn't been registered in Va. The car had been parked, legally, at my am daughter's home. The DMV was notified and plates, tags were removed. The car had been parked for 2 years. I've seen CARMAX in Spotsylvania County purchase a used 'car, that had not been registered for 18 months. They told my friend not to worry about it- that they'd take care of it. She was purchasing another car from them. I guess that makes CARMAX's decision much easier. No one at the CARMAX in Midlothian could make that decision. I wound up selling the car well below that offer of $1700 - but I had to get it done because my daughter sold the home where it was parked. This leaves a very bad taste in my mouth about CARMAX. My older vehicle had 72k miles on it (and was a 2006). The hood of the car needed painting - no body damage, no accident. A good auto, with title in hand. When I purchase my car, I will not use CARMAX.

This is super random but I bought a used car from these guys like 8 years ago. It was a 2008 G35…read morethey bought at auction, cleaned it up great, and put new tires on. That car was incredible. It was my daily for 5 years and the only two issues were known manufacturer's defects (easily found on any Infiniti forum). They were very chill and gave me a super fair price. If they had a car in stock I was interested in I would definitely be a repeat customer.

Me and son went here. We were going to get him a car since he had $500 to put down on a car and I…read morereally had nothing even tho I needed a car desperately My Jeep was falling apart They told me sometimes they could put people in a car for $0 down. All I had was $150 on me and they took that and put me in a 2013 Subaru Mitch the salesman was very nice and professional with us and the manager was also, We had a good experience with this place and I would recommend it to anyone. They work with you and treat you with respect.

They lied to get me there then it was something else . I wasted $60 on Uber to get there to find…read moreout . Bad business don't go there

Stay away if you need actual help. They will approve you and then tell you that they can't do it…read more "Their guidelines" won't let you use a parked vehicle for collateral. If the reason you need a loan is to fix the collateral vehicle, you're SOL. I made the correction they needed and they still denied me because of a parked vehicle registration. Pretty wild. They couldn't care less about the people

I would give no stars if possible. Scott informed my husband that the bank had cancelled my…read morecontract because I was doing Uber and Lyft and it was out of his hands. I arrive to take my belongings out of the vehicle. *The bank informs me that Scott pulled my contract because my address was incorrect (untrue at the time I lived there the address is on my drivers license)and and I lied about employment. I informed them that i was self employed and asked if I STILL HAD A STUB FROM THEM NOT IF I STILL WORKED THERE. If you look at the pictures of my contract there is nothing pertaining to Lyft or Uber only commercial use. Which it is not. If you look at the owners response he (she?)states they don't allow it. Poor owner just responds to reviews and has no clue what's going on with their business. Scott only did his "due diligence" after realizing there is nowhere in the contract that states I cannot Uber or Lyft. It only became an issue after the car needed servicing. 2 months after I purchased the vehicle he decided to call my job and check my address. The proof is in the pudding ladies and gents. Avoid J. D Byrider at all costs. The only positive is it won't reflect as a repo. Thank you JD and good riddance! ! *(CNAC quote of the day "Scott bullsh*tted you, we did not void your contract he did".)

They are not helpful. They charged 3 time KBB value. Told them that I understand that they help…read morepeople with bad credit but that's what high interest rates are for not price gouging on the price of the vehicle. They said they have to raise the price because they have a 50% return rate so they have to raise prices. I was also told if you want to bring the price down to pay extra towards the principal and get it paid off early. I was told all I needed was. $500 down and then they said my first 4 payments would be $250 towards the additional $1000 down payment. I'm in the process of writing to the attorney general, the Better Business Bureau and the motor vehicles complaint department. 3 times the value and I have a laundry list of items that need to be fixed. Big mistake

Bruce was awesome to work with and the whole process was easy and upfront. Not pushy and a relaxed…read moreenvironment.

Limited appointments available. Made appointment weeks in advance, arrived over an hour early for…read morethe appointment for a simple tire sensor issue now 26 hours later they confirmed that the vehicle has not been touched other than to park it behind the building. WTF, worse they claim it is next and will be done in 2 hours, but 26 hours ago they said it should take 3 hours. Need to find a dodge dealer that has quality mechanics and good customer service, does this exist on the east coast??? As often as molar products break down, there must be a shop somewhere that does repairs correctly and timely

I am extremely disappointed with the recent service I received at your Mercedes-Benz location. I…read morewas quoted $8,500 for a repair that should not cost anywhere near that amount--especially considering my vehicle is now shaking so badly that it can't be driven normally. What makes this situation even more frustrating is that I had already authorized and paid $40,000 for a new engine, yet the smaller components that should have been replaced while the engine was out were ignored. These parts cost very little, and I would have gladly paid for them at that time. Instead, I am now facing additional expenses and a vehicle that is not functioning properly.those bad engine mounts was not mentioned to me at all !! This level of service is unacceptable. I expected professionalism, transparency, and quality workmanship from a Mercedes-Benz dealer, and this experience has been the complete opposite. If this issue is not resolved promptly and fairly, I will ensure that my experience is shared publicly, including through well-known influencers, so other customers are aware of the practices taking place at this location. I am requesting immediate attention, a thorough review of the work performed, and a reasonable solution.

Very expensive tire prices... shop for them elsewhere. While driving away after having two tires…read morereplaced, heard a clicking sound from brand new rear passenger tire.... it had a bolt in it!!!! How is this possible? Had to wait while another tire was installed. Disappointing day for sure....

This company is a predatory lender is located next to physical therapy business and a goodwill on…read morethe other. Promising a solution to your problems, smiles and false empathy. Told me $60 for the life insurance on top of loan turned out it was $280 I also said No to a auto towing plan and she signed me up for it anyway. When I went back to cancel these things I was met with rudeness and disrespect like I was trying to get over on them. Please stay away from this company they are frauds and should be prosecuted but our leaders are no better.

I was very happy with the process. The car associate was prompt and professional…read more I tried to fill out the original questionnaire as fully as possible and received the quoted price for my car. And to add icing to the cake, they gave me the best dealership price compared to everywhere else that I had checked.

Ordered a vehicle and had it delivered on a Saturday. Very nice delivery driver and even met me at…read morea different location than originally scheduled to be delivered to. However, the sunroof does not open all the way, the oil had not been changed, the AC does not work, and there is a crack and nick in the windshield. I love the car but feel like Carvana was not forthcoming about the problems with the car and it was not in the description when I purchased it.

DO NOT COME HERE. The wife owner is nasty she has no respect nor does she have any decency. I spent…read more100.00 to find out getting in bed with this company is not worth the hassle or frustration. Her words if the car is here it's here. Not the kinda energy you want to give off with such a major purchase. She don't care about the community or the people in it. 33% interest on in house financing . Don't waste your money or time in this company.

Bad business I went to get a car no professionalism cars not ready and the ones for sale always…read moreneeds work and they charge to much to much Mercedes for 7900 2008 and then put the payment at 520 all they try to do is beat some one do not deal with them