This is super random but I bought a used car from these guys like 8 years ago. It was a 2008 G35…read morethey bought at auction, cleaned it up great, and put new tires on. That car was incredible. It was my daily for 5 years and the only two issues were known manufacturer's defects (easily found on any Infiniti forum). They were very chill and gave me a super fair price. If they had a car in stock I was interested in I would definitely be a repeat customer.

Me and son went here. We were going to get him a car since he had $500 to put down on a car and I…read morereally had nothing even tho I needed a car desperately My Jeep was falling apart They told me sometimes they could put people in a car for $0 down. All I had was $150 on me and they took that and put me in a 2013 Subaru Mitch the salesman was very nice and professional with us and the manager was also, We had a good experience with this place and I would recommend it to anyone. They work with you and treat you with respect.

They lied to get me there then it was something else . I wasted $60 on Uber to get there to find…read moreout . Bad business don't go there

Stay away if you need actual help. They will approve you and then tell you that they can't do it…read more "Their guidelines" won't let you use a parked vehicle for collateral. If the reason you need a loan is to fix the collateral vehicle, you're SOL. I made the correction they needed and they still denied me because of a parked vehicle registration. Pretty wild. They couldn't care less about the people

I would give no stars if possible. Scott informed my husband that the bank had cancelled my…read morecontract because I was doing Uber and Lyft and it was out of his hands. I arrive to take my belongings out of the vehicle. *The bank informs me that Scott pulled my contract because my address was incorrect (untrue at the time I lived there the address is on my drivers license)and and I lied about employment. I informed them that i was self employed and asked if I STILL HAD A STUB FROM THEM NOT IF I STILL WORKED THERE. If you look at the pictures of my contract there is nothing pertaining to Lyft or Uber only commercial use. Which it is not. If you look at the owners response he (she?)states they don't allow it. Poor owner just responds to reviews and has no clue what's going on with their business. Scott only did his "due diligence" after realizing there is nowhere in the contract that states I cannot Uber or Lyft. It only became an issue after the car needed servicing. 2 months after I purchased the vehicle he decided to call my job and check my address. The proof is in the pudding ladies and gents. Avoid J. D Byrider at all costs. The only positive is it won't reflect as a repo. Thank you JD and good riddance! ! *(CNAC quote of the day "Scott bullsh*tted you, we did not void your contract he did".)

They are not helpful. They charged 3 time KBB value. Told them that I understand that they help…read morepeople with bad credit but that's what high interest rates are for not price gouging on the price of the vehicle. They said they have to raise the price because they have a 50% return rate so they have to raise prices. I was also told if you want to bring the price down to pay extra towards the principal and get it paid off early. I was told all I needed was. $500 down and then they said my first 4 payments would be $250 towards the additional $1000 down payment. I'm in the process of writing to the attorney general, the Better Business Bureau and the motor vehicles complaint department. 3 times the value and I have a laundry list of items that need to be fixed. Big mistake

Bruce was awesome to work with and the whole process was easy and upfront. Not pushy and a relaxed…read moreenvironment.

After retiring from the military following a 38 year career, I decided to purchase a new Ram Truck…read morein January 2025. This was going to be the third Ram that I have owned and my "retirement" gift. My wife and I went to Whitten Brothers Ram on Midlothian Turnpike and found the exact truck I wanted. A solid black 2025 Ram 1500 Rebel with all the options. After finishing up the paperwork, we went out to drive the vehicle home. I should have suspected something when we came out and the vehicle was already running but, I did not. We drove the vehicle home and that is when the problems started. A few mornings later, I came out to go to work and the truck was dead as a doornail. I had to use the manual key to open the door. I contacted my salesman, Willy, at the dealership and they towed it in. After trouble shooting, they replaced both batteries. When I went to pick the truck up from the dealership, it would not start remotely or by pushing the start button inside. I decided to leave the truck at the dealership until they could fix that problem. A few weeks later we received a call from the service manager asking us to come in for a meeting. We go in for the meeting and he proceeds to tell us that it is a "known" problem on the 2025 Ram Trucks will not start on their parking lot due to some kind of interference. The work around is to place the key fob in the back passenger side seat to start the vehicle. At this point, I just wanted the truck back and decided to go with his solution hoping that a fix would come soon. Fast forward to May 2025, while driving in traffic on Interstate 95, all lights on the dash illuminated for 1 to 2 seconds, adaptive cruise control kicked off, the dash then went totally blank for 2 to 3 seconds and slowly came back to life with the fuel gauge showing zero when there was ¾ of a tank prior to this event. I took it in for repair and they found the power wire for the left rear midrange sensor was chaffed through. They repaired the truck, and I picked it up. Unfortunately, that repair did not fix the problem. This has occurred several different times. Originally on May 23 then subsequently on June 9, June 10, June 27 and August 28, 2025. I took it into Whitten Brothers Service Department for the fourth time for this specific problem on September 12, 2025. I picked it up on October 17, 2025 and I was told that there was a software problem but they has updated it and it should be good to go. The truck worked fine until May 12 and May 14 2026, it did the exact same thing as last year except it now shifts into neutral while still driving down the highway. This causes me to have to coast to the shoulder, completely stop, shift into park and back into drive before merging back onto the highway. Throughout the year and half that I have owned this truck, it has been in the shop for well over 4 months for this problem. It has been in the service department a week for this last episode, and I do not expect it to ready anytime soon. Bottom line, I do not recommend buying a Ram Truck or any vehicle from Whitten Brothers.

I am extremely disappointed with the recent service I received at your Mercedes-Benz location. I…read morewas quoted $8,500 for a repair that should not cost anywhere near that amount--especially considering my vehicle is now shaking so badly that it can't be driven normally. What makes this situation even more frustrating is that I had already authorized and paid $40,000 for a new engine, yet the smaller components that should have been replaced while the engine was out were ignored. These parts cost very little, and I would have gladly paid for them at that time. Instead, I am now facing additional expenses and a vehicle that is not functioning properly.those bad engine mounts was not mentioned to me at all !! This level of service is unacceptable. I expected professionalism, transparency, and quality workmanship from a Mercedes-Benz dealer, and this experience has been the complete opposite. If this issue is not resolved promptly and fairly, I will ensure that my experience is shared publicly, including through well-known influencers, so other customers are aware of the practices taking place at this location. I am requesting immediate attention, a thorough review of the work performed, and a reasonable solution.

Very expensive tire prices... shop for them elsewhere. While driving away after having two tires…read morereplaced, heard a clicking sound from brand new rear passenger tire.... it had a bolt in it!!!! How is this possible? Had to wait while another tire was installed. Disappointing day for sure....

This company is a predatory lender is located next to physical therapy business and a goodwill on…read morethe other. Promising a solution to your problems, smiles and false empathy. Told me $60 for the life insurance on top of loan turned out it was $280 I also said No to a auto towing plan and she signed me up for it anyway. When I went back to cancel these things I was met with rudeness and disrespect like I was trying to get over on them. Please stay away from this company they are frauds and should be prosecuted but our leaders are no better.

Did the online paperwork and upon arrival at office, was meet and treated exceptionally well by the…read morestaff. Everything was handled promptly and were were done in 20 minutes. Would do it again.

The person that dropped the vehicle off was absolutely amazing. It was pouring rain a d he still…read moremade sure our experience was top tier. The vehicle itself rides like a dream. ​