Zero‑Star Review for CarMax…read more CarMax quoted me a written offer of $2,400 for my vehicle -- an offer they confirmed in writing and tied to my VIN. My vehicle is fully registered and titled in a U.S. state, exactly as their own requirements specify. Despite that, when I arrived to complete the sale, CarMax refused to honor their own written offer and claimed they could not accept the vehicle. No explanation made sense, and none aligned with their published policies. This was a complete waste of time. I followed every instruction, brought every document, and met every requirement. CarMax still refused to honor the offer they themselves generated. A company that won't stand behind its own written appraisal is not trustworthy. Zero stars.

When you follow the online prompts to sell a car, you think that CARMAX will get the job done…read more I wound up selling my car to a junker. The online tool stated that they would pick up my car, for a $199 fee. On the day of the appointment they reneged on that offer and they could not provide me a good reason. I was told, "It could be a number of factors." I filled the online application and was offered $1700. When my daughter arrived at CARMAX, (having payed $115 for a ten mile tow), CARMAX said they could not take the car because it hadn't been registered in Va. The car had been parked, legally, at my am daughter's home. The DMV was notified and plates, tags were removed. The car had been parked for 2 years. I've seen CARMAX in Spotsylvania County purchase a used 'car, that had not been registered for 18 months. They told my friend not to worry about it- that they'd take care of it. She was purchasing another car from them. I guess that makes CARMAX's decision much easier. No one at the CARMAX in Midlothian could make that decision. I wound up selling the car well below that offer of $1700 - but I had to get it done because my daughter sold the home where it was parked. This leaves a very bad taste in my mouth about CARMAX. My older vehicle had 72k miles on it (and was a 2006). The hood of the car needed painting - no body damage, no accident. A good auto, with title in hand. When I purchase my car, I will not use CARMAX.

This is super random but I bought a used car from these guys like 8 years ago. It was a 2008 G35…read morethey bought at auction, cleaned it up great, and put new tires on. That car was incredible. It was my daily for 5 years and the only two issues were known manufacturer's defects (easily found on any Infiniti forum). They were very chill and gave me a super fair price. If they had a car in stock I was interested in I would definitely be a repeat customer.

Me and son went here. We were going to get him a car since he had $500 to put down on a car and I…read morereally had nothing even tho I needed a car desperately My Jeep was falling apart They told me sometimes they could put people in a car for $0 down. All I had was $150 on me and they took that and put me in a 2013 Subaru Mitch the salesman was very nice and professional with us and the manager was also, We had a good experience with this place and I would recommend it to anyone. They work with you and treat you with respect.

This place is a joke....... bunch of bad cars, that they make it look nice and sell it for way too…read moremuch money. We got a vehicle and in the same day the engine light came on with a lot of codes that they cleared before giving it to us. Managers were talking to us like we are uneducated. Unorganized place. I definitely do not recommend this place to anyone... run for your life people.

Stay away if you need actual help. They will approve you and then tell you that they can't do it…read more "Their guidelines" won't let you use a parked vehicle for collateral. If the reason you need a loan is to fix the collateral vehicle, you're SOL. I made the correction they needed and they still denied me because of a parked vehicle registration. Pretty wild. They couldn't care less about the people

I would give no stars if possible. Scott informed my husband that the bank had cancelled my…read morecontract because I was doing Uber and Lyft and it was out of his hands. I arrive to take my belongings out of the vehicle. *The bank informs me that Scott pulled my contract because my address was incorrect (untrue at the time I lived there the address is on my drivers license)and and I lied about employment. I informed them that i was self employed and asked if I STILL HAD A STUB FROM THEM NOT IF I STILL WORKED THERE. If you look at the pictures of my contract there is nothing pertaining to Lyft or Uber only commercial use. Which it is not. If you look at the owners response he (she?)states they don't allow it. Poor owner just responds to reviews and has no clue what's going on with their business. Scott only did his "due diligence" after realizing there is nowhere in the contract that states I cannot Uber or Lyft. It only became an issue after the car needed servicing. 2 months after I purchased the vehicle he decided to call my job and check my address. The proof is in the pudding ladies and gents. Avoid J. D Byrider at all costs. The only positive is it won't reflect as a repo. Thank you JD and good riddance! ! *(CNAC quote of the day "Scott bullsh*tted you, we did not void your contract he did".)

They are not helpful. They charged 3 time KBB value. Told them that I understand that they help…read morepeople with bad credit but that's what high interest rates are for not price gouging on the price of the vehicle. They said they have to raise the price because they have a 50% return rate so they have to raise prices. I was also told if you want to bring the price down to pay extra towards the principal and get it paid off early. I was told all I needed was. $500 down and then they said my first 4 payments would be $250 towards the additional $1000 down payment. I'm in the process of writing to the attorney general, the Better Business Bureau and the motor vehicles complaint department. 3 times the value and I have a laundry list of items that need to be fixed. Big mistake

After retiring from the military following a 38 year career, I decided to purchase a new Ram Truck…read morein January 2025. This was going to be the third Ram that I have owned and my "retirement" gift. My wife and I went to Whitten Brothers Ram on Midlothian Turnpike and found the exact truck I wanted. A solid black 2025 Ram 1500 Rebel with all the options. After finishing up the paperwork, we went out to drive the vehicle home. I should have suspected something when we came out and the vehicle was already running but, I did not. We drove the vehicle home and that is when the problems started. A few mornings later, I came out to go to work and the truck was dead as a doornail. I had to use the manual key to open the door. I contacted my salesman, Willy, at the dealership and they towed it in. After trouble shooting, they replaced both batteries. When I went to pick the truck up from the dealership, it would not start remotely or by pushing the start button inside. I decided to leave the truck at the dealership until they could fix that problem. A few weeks later we received a call from the service manager asking us to come in for a meeting. We go in for the meeting and he proceeds to tell us that it is a "known" problem on the 2025 Ram Trucks will not start on their parking lot due to some kind of interference. The work around is to place the key fob in the back passenger side seat to start the vehicle. At this point, I just wanted the truck back and decided to go with his solution hoping that a fix would come soon. Fast forward to May 2025, while driving in traffic on Interstate 95, all lights on the dash illuminated for 1 to 2 seconds, adaptive cruise control kicked off, the dash then went totally blank for 2 to 3 seconds and slowly came back to life with the fuel gauge showing zero when there was ¾ of a tank prior to this event. I took it in for repair and they found the power wire for the left rear midrange sensor was chaffed through. They repaired the truck, and I picked it up. Unfortunately, that repair did not fix the problem. This has occurred several different times. Originally on May 23 then subsequently on June 9, June 10, June 27 and August 28, 2025. I took it into Whitten Brothers Service Department for the fourth time for this specific problem on September 12, 2025. I picked it up on October 17, 2025 and I was told that there was a software problem but they has updated it and it should be good to go. The truck worked fine until May 12 and May 14 2026, it did the exact same thing as last year except it now shifts into neutral while still driving down the highway. This causes me to have to coast to the shoulder, completely stop, shift into park and back into drive before merging back onto the highway. Throughout the year and half that I have owned this truck, it has been in the shop for well over 4 months for this problem. It has been in the service department a week for this last episode, and I do not expect it to ready anytime soon. Bottom line, I do not recommend buying a Ram Truck or any vehicle from Whitten Brothers.

Limited appointments available. Made appointment weeks in advance, arrived over an hour early for…read morethe appointment for a simple tire sensor issue now 26 hours later they confirmed that the vehicle has not been touched other than to park it behind the building. WTF, worse they claim it is next and will be done in 2 hours, but 26 hours ago they said it should take 3 hours. Need to find a dodge dealer that has quality mechanics and good customer service, does this exist on the east coast??? As often as molar products break down, there must be a shop somewhere that does repairs correctly and timely

Let me start by saying I never stepped foot inside the dealership nor did I speak to anyone before…read moregetting a completed buyers order with everything spelled out. I did everything via email dealing with Mike Collins and his manager Ryan and the finance manager Jenna. Best car buying experience ever! We had a little back and forth but in the end I received excellent pricing, very competitive financing and the car delivered to my driveway the same evening. Ryan was very thorough and provided a very clear deal to me that I could compare to the 4 other offers I had on the same vehicle. No hidden fees or tricks that everyone anticipates when buying a car. Jenna got me a competitive financing rate but only after a little prodding. And finally Mike Collins delivered the vehicle and was very courteous and professional throughout the process. Mike is the only person I spoke to face to face and he represented the whole process very well. Good guy! Ask for him if you intend to buy.

I am extremely disappointed with the recent service I received at your Mercedes-Benz location. I…read morewas quoted $8,500 for a repair that should not cost anywhere near that amount--especially considering my vehicle is now shaking so badly that it can't be driven normally. What makes this situation even more frustrating is that I had already authorized and paid $40,000 for a new engine, yet the smaller components that should have been replaced while the engine was out were ignored. These parts cost very little, and I would have gladly paid for them at that time. Instead, I am now facing additional expenses and a vehicle that is not functioning properly.those bad engine mounts was not mentioned to me at all !! This level of service is unacceptable. I expected professionalism, transparency, and quality workmanship from a Mercedes-Benz dealer, and this experience has been the complete opposite. If this issue is not resolved promptly and fairly, I will ensure that my experience is shared publicly, including through well-known influencers, so other customers are aware of the practices taking place at this location. I am requesting immediate attention, a thorough review of the work performed, and a reasonable solution.

This company is a predatory lender is located next to physical therapy business and a goodwill on…read morethe other. Promising a solution to your problems, smiles and false empathy. Told me $60 for the life insurance on top of loan turned out it was $280 I also said No to a auto towing plan and she signed me up for it anyway. When I went back to cancel these things I was met with rudeness and disrespect like I was trying to get over on them. Please stay away from this company they are frauds and should be prosecuted but our leaders are no better.

Everything went very well. Your price was $400 lower than Carmax's, but your website for…read moreconducting a sale was quite usable and theirs was awful. It made a difference. Alex is an excellent representative for your company. He answered all questions, was very polite, and moved the process along efficiently. Next time I have a vehicle to sell I will definitely come back to Carvana.

I recently purchased a used vehicle from Carvana and they delivered it on time as promised and took…read morecare of all paperwork for transfer, registration, and trade-in at that time without issue. After driving a couple of days, I noticed that the car had a rattle in the right front when traveling on a rough road or hitting even a small bump (sewer cover). I took it to the local Firestone dealer as directed and they discovered a broken shock strut. the 100-day warranty states a $100 deductible for any repair. Without argument they covered the entire repair bill. Thank you Carvana!

DO NOT COME HERE. The wife owner is nasty she has no respect nor does she have any decency. I spent…read more100.00 to find out getting in bed with this company is not worth the hassle or frustration. Her words if the car is here it's here. Not the kinda energy you want to give off with such a major purchase. She don't care about the community or the people in it. 33% interest on in house financing . Don't waste your money or time in this company.

Bad business I went to get a car no professionalism cars not ready and the ones for sale always…read moreneeds work and they charge to much to much Mercedes for 7900 2008 and then put the payment at 520 all they try to do is beat some one do not deal with them