Well, I finally broke down and brought a new truck. Had been looking online for the perfect truck…read moreand I found it at Rick Hendrick Chevrolet Buick in Richmond Virginia, about an hour and twenty minute drive for me. So the process started, selected the truck online and got the loan started. My sales rep Dan, called me with some good news and some bad news. The good news was the loan was approved, the bad new was the truck I applied for was sold. However, there was one just like it (except for the color) was just unloaded off a train in Petersburg and was on the way to the lot. As soon as the vehicle was on the lot, Dan texted my pictures, I Loved the way it looked and had all I needed. So I set up a time to get with Dan to take it for a spin. When I arrived at Rick Hendrick, Dan was parking the vehicle out front for me to drive. After the drive, decided that we wanted to purchase it, Dan went right to work. He got the truck prep then took my over to the business office to sign the deal. I met with Robert, who had a state of the art signing board, which meant you didn't walk out with a bunch of paper, but everything downloaded to a thumb-drive. I really liked that. Robert than took me on a tour of the dealership, showing me the service department, collision center, parts and gave me a few parting gifts to keep the truck looking good. This dealership was amazing, professional and was state of the art! I was thinking, that I would drive an hour for service, yes it was that amazing! Highly recommend buying your next vehicle at Rick Hendrick Chevrolet Buick! You will not be let down! Happing Yelping!

Do not bring your vehicle to Hendrick GMC's service department. You will regret it…read more I came in for a simple oil change and tire rotation. The oil change alone came out to over $200 -- significantly more than any other shop in the area. And that was before they tried to pressure me into four additional services totaling thousands of dollars, none of which were recommended or even mentioned in my owner's manual. This wasn't an honest mistake. This was a deliberate attempt to take advantage of a customer. To make matters worse, I was charged $250 for a diagnostic fee on a separate issue -- one that their technicians could not duplicate after less than five minutes of troubleshooting. Five minutes. $250. They did nothing, found nothing, and still had the audacity to charge me for it. When I asked to speak with someone about waiving the fee, I was directed to Donnie Atkins -- the line manager and the person who is supposed to be the face of customer service at this dealership. Instead of handling the situation professionally, he was rude, combative, and completely unwilling to have a reasonable conversation. If this is the standard of leadership here, it explains everything about how this service department operates. This dealership will overcharge you, recommend services you don't need, charge you for work they didn't do, and treat you poorly when you push back. Go anywhere else.

Great experience buying from Mo. Just bought an XC-90 from him for an excellent price. He was kind,…read moreflexible, and very transparent. He encouraged me to take the car to have it inspected before purchasing it if I wanted, and said if the mechanic of my choice tells me not to buy it, then I can bring it back and that's that. He kept in touch even after purchase to ensure the car was running well. Can't ask for much more than that.

I just bought a small pickup from EuroAsian Motors. Excellent experience. Mo was a pleasure to…read morework with... Completely honest, great price, no add-on" fees, none of the insanity I used to expect from used car dealers. Excellent experience, would definitely recommend to friends and family.

We worked with Sydney to trade in and buy a pre-owned car. The experience was great with no…read morepressure! We test drove about 7 cars and never once felt like we were being rushed or needed to stop trying options.

Had been searching for a vehicle for my son for almost 2 months when I noticed a low mile 2019…read moreDodge Charger on their site with the specs we wanted. Only problem was that dealer was 4 hours away. Called and spoke to Nathan at around 4:00pm. That's when the over the top exceptional customer service experience began. We had recently thought we found a vehicle only to arrive at dealer and find the car was sold. Expressed our concern that this might happen again. Nathan explained the VA Select Policy of not "holding" a car if someone came into lot and wanted to purchase. What he did do, was commit to letting us know upon closing that evening (via text), that the car was in fact still available and we could commit to driving there in the morning. But that wasn't good enough for Nathan. He also went the extra mile and took a picture of a scratch he noticed on the vehicle and sent us pictures. Said he would ask the body shop to buff it out first thing in the morning. We texted Nathan when we departed our house at 6:30am (they don't open until 9) and he was then able to remove it from the lot so no one could purchase since we were now enroute. Upon arriving to the location after 4-hour drive, the first thing we say at the entrance was a shiny, newly detailed Dodge Charger. My son was very excited and Nathan proceeded to give us a 30-minute certificate to do a test drive. This completely suprised us, as our experience had been drive around the block with saleperson hovering in back seat. Son was convinced it was the car after driving it for 5 minutes. Upon our return, Nathan offered us beverages and escorted us to his desk for the daunting "sign and make it yours experience". Not once did we feel pressure. No haggling was required (we knew this before we came), and Nathan patiently answered each and every question. Once the paperwork was complete and ready for us to go to the financing department, we all went outside and talked about the car some more. Nathan shared several personal stories with our family and we were happy that we had him as our salesperson. But it didn't stop there. Once Finanace was ready for us, Nathan took it upon himself to take the vehicle to the the nearby service station and top of the gas tank. Outstanding. The financing process was quick and painless as we had pre-approval for the loan. Robert Seeney (F & I Manager) took over from there and made sure all the paperwork was in order since we were from out of state. He was extremely professional and had the personality of someone who took the customer service experience seriously. Bottom line is that our experience with Virginia Select Auto was exceptionally pleasant and we would hope that everyone would get the opportunity to work with Nathan if in the market to purchase a car. Their no-pressure process is something we will never forget. Thank you VA Select Auto!

The staff here is INSANELY rude and unprofessional. From beginning to end, they talked down to me…read moreand acted as if I wasn't deserving of kindness and professionalism. Fortunately for me, I was able to make the purchase with an employee that was from another location within the auto group. If you go to this location, try your best to avoid Aniyah Thompson, Darianne Poole, and especially Joe Estrada!

Initially, I called about the turbo lawsuit and spoke with Service Manager Kenny. He directed me to…read morean Audit 1-800 number and, when asked about potential solutions, stated they would "Probably tell you to call your closest Audi dealership." This is unacceptable customer service! He then claimed my car wasn't part of the lawsuit, yet still advised me to jump through these hoops. Then continued to say the last time I allowed them the opportunity to fix, skipped the piston ring check, lets go straight to new engine, she is women anyways ... then I said okay, well I have an extened power train warranty ... guess what THEY DIDNT HONOR AND WANTED ME TO PAY HALF $5500 ..... WHAT A JOKE OF A DEALERSHIP!!!!! The customer service is terrible. This car isn't worth the hassle, and this dealership clearly doesn't care about its customers or doing what's right. Avoid buying a car from this dealership at all costs! I pray karma comes for them!!!!!!!!!! They will charge you min $3500 or more (they will claim its the engine all day long at 10K a pop) effing thiefs!!! Stupid part is only $400 .... but Richmond Audi and will nickle and dime you ... effing crooks! More to come tomorrow~!

We decided to try a mobile detailing company since it is so much more convenient with not having to…read moredrop off the car for the day. Marc shared the different packages he offers and a text reminder the day before so that our car is cleaned out of any personal items and ready for the detail. I went with the Mini Detail service at $195. With a toddler, the car just got really hard to maintain after taking several road trips. We are very happy with the service. We got a Lexus RX330 serviced and it looks so amazing!!!! Highly recommend this company for your next detail.

The name of this business fits very well and they are the "Gold Standard"!! I can't say enough…read morenice things about Gold Standard, they were done fast and everything looked so good, the tires looked amazing, the inside was immaculate, the floors got vacuumed, the seats were clean and shiny and it smelled like a new car. You can NOT go wrong with Gold Standard, do yourself and favor and give them a call to take care of your car ASAP!

Ordered a car for express pickup and set an appointment but still had to wait almost an hr to pick…read moreit up. Whats the point of setting an appointment and showing up on time if it's not ready! Solid car buying experience all in all though. Just be prepared to have checks and everything ready when purchasing if using an outside lender.

Paid to have a car shipped from Norcross. Had an appointment today to drive it. Salesperson was…read morehelping another customer so we had to wait 45 minutes past our appointment time to test drive it. No one else could help us? Opened the car door and it smelled like a nasty ashtray. There is no way in hell they should be trying to sell this car. No detailing could even address the smell. I walked after driving it. I have never bought a used car before but I thought dealing with CarMax would change my mind. Nope. Back to only buying new cars. I am pissed that I had to pay shipping costs for an ashtray.