I'm so unhappy with the new changes I always bragged about this place but now instead of just walking into the lobby u have to drive your own car through the wash part then park it and walk in between slot of cars some still running into the ghost town of a lobby with no one at the service desk not a person in sight plus my car wasn't done any faster than it was the old way. And no way to leave a tip anymore no person no atm guess I'll be finding some where else. There's an saying in the south if it ain't broken don't fix it read more

Took my car in for a hand wash and state inspection, the inspection guy told me my car was going to fail inspection before he even started.... So I drove down the street and passed inspection at another location. I then drove back to get my car washed, the hand wash was actually really fast and very well done! But the interior looked like it wasn't even touched for a 60 dollar car wash the interior work was garbage, also get a new inspection tech, as he obviously has no clue what he's doing read more

Great service. I came 30 min before closing time and they said the service I was asking for would take about 45 minutes. I said I was willing to come back another day, but they were willing to do it then. My car was sparkling and they conditioned my leather seats and dash just right! My carpet floors were so clean it looked new. Very courteous hardworking people. read more

Car Spa is no longer a full-service car wash. No options whatsoever order thru an ATM type machine, then drive your car thru the wash. No staff inside . IT SUCKS read more

Every time I come here I've had a very pleasant experience. When they got done with washing my car I went to go get my nails done and I noticed my license plate was missing. I called back and the staff was very helpful to find out if my license plate somehow came off. The general manager Ahmed was very professional and took the time to put my license plate back on my car. We soon realized that I actually was in need of a new license plate cover. He took the time to explain and show me what to ask for next time I go buy one. He then went ahead and gave me a complimentary car wash. This manager along with the staff expedited the whole process and apologized for something that wasn't truly their fault. But this is exactly what customer service is all about. I will definitely be coming back here until I move to Houston. read more

One of the worst car washes I have ever gotten. My car looks almost exactly the same and I waited an hour and paid 16 dollars for that crap. WOW. I'm appalled and a little angry because I came across the street and had to vacuum myself. Save yourself money by not going to this place. read more

I never had an issue with this location and had the unlimited plan for about 6 months. I use it about two times a month. I think the most I used it was 4 times in 1 month. I went a couple of weeks ago to get my car washed and they said they could no longer keep me on the monthly plan due to me being an uber driver. ( I had an uber sticker on my car..and had the entire time I have had my car washed there). I am a part time (if that) uber driver. I drive maybe 3 nights per month. It would have been nice to know that I'm not "allowed" to be on the monthly program due to this. There was no fine print or anything saying that I was excluded. I'm not sure what happened but I took my business elsewhere and they don't have any issues washing my car. (very small car I might add) read more

This is a very good car wash. Definitely worth your money. I have a membership that cost 40 a month and can bring my car as much as I like. They always clean my car very well and always take care of any problems that may happen. They have very good costumer service. read more

Car Spa - They always do a good job. - Car Wash Near Me - Webster, Texas

I have been coming to car spa for 7-8 years... since i moved here. I have moved different cities in the area and will drive way across town, pass up other car washes for this place. They now make you sit in your car and go through the car wash. If i wanted to do that, i would drive thru myself somewhere else. I am not sure what the point of that is now. Two employees could not provide an answer. I am claustrophobic and purposely do not do drive thrus for that purpose. I asked to talk to the manager, and was told he's busy sorry. Looks like i will take my business elsewhere. read more

This is the second and last time I will use this car wash. I paid for the interior and exterior service. It was not really busy at the time, but it took an hour and ten minutes to complete. When the truck was ready, I went to get in and they did not vacuum or clean the seats or the console tray and the dashboard had not been cleaned. I called the manager over, and he was not happy with the guy who pulled the truck out, so I had to wait for them to redo the truck. The second time the guy put so much armor all on the floor mats that it made it hard to use the gas pedal and brake. Three other customers complained about their service as well. read more

I was pleasantly surprised today. I came here about a month ago and the place was busy. I waited an hour and when I went out to my car it was still dirty. I was pretty aggravated as I was due to pick my friend up from the airport. The manager gave me a card to get a free detail and I waited till today to use it. I have 3 children under 4. I tell you this so that you can visualize how the car might be. We also recently went to the beach.... When I pulled up today I really didn't have much confidence. They told me it would be an hour wait. I drank coffee and used their wifi. I witnessed 4 people cleaning my car. I think that the difference today was that they didn't feel so rushed. They were methodical. When I went out to the car I was very happy. Smells good, looks good and they collected up all the stray coins. I would go back here again. read more

I came to Car Spa for a quick oil change before taking a trip out of town. I normally go to another lube place but since my car was coated with pollen, I thought the free exterior car wash might be worth taking advantage of. No one tried to sell me anything but they did go over the options with me. I opted for the basic oil change and free exterior wash and was out in less than 45 minutes with a clean shiny car. FYI -- You pay for the services when you're car is ready as opposed to paying beforehand as some of the other car wash/service centers have you do. I only mention this because I stood in line for 10 minutes only to be told that I didn't need to pay yet. Oops. read more

I have used them for awhile and they used to be very good. Certainly the set up is good. Comfortable waiting. But I've had a rash of trouble with them lately and I'm done. First, I go to get my car and note that my driver's side carpet is missing. This is a Mercedes so it isn't cheap to replace. I talk to them and they tell me it wasn't there to begin with which is simply not true. So then they take my name and promise that when it turns up they will return it or they will make good on it. Well... I had to pester them and make threats about complaining. Suddenly they "find" the carpet and they put it back in my car. Fine. A little later, they scrape the plastic off my steering wheel buttons! Ok. I know there's nothing they are going to do about that so I didn't even say anything. But here's the icing on the cake. My carpet is never quite right since they "found" my floor mat. I get down to make sure they are secured right. It is a floor mat from another Mercedes and is about an inch narrower than my original. On the Mercedes there are little posts that hold the mat down and there is no way the holes in the carpet line up with the posts. It is a shame, because I generally liked coming here with both my cars. But never ever again.They were defensive and rude and clearly didn't want to own up to a mistake for a few hundred dollars. So they took someone else's mat. Makes me wonder if they took mine to replace someone else's? Very bad. read more

I usually take my car to get washed elsewhere & decided today to give them a try. They done a very crappy job. My husband took it back and they still couldn't get it right. They are not detailed oriented & seem to be in a hurry or partially blind. read more

Car Spa does a great job. I recently got the interior of my car thoroughly cleaned and it looked amazing! Interior packages come with a exterior wash, which also looked great! I have a new dent in the side of my car and after it was all cleaned up and shined, you could barely see it! My only complaints would be that the "new car" scent I requested didn't really smell like anything....and the women's bathroom was gross. But there's lots of seating, coffee, and snacks to purchase while you wait. Probably not the best car wash in existence, but a good one. read more

I came to CS on a Thursday For an oil change and wash before heading out of town. They had me out the door in less that 45 minutes. Great job. Free WiFi while I waited was a plus. read more

Car Spa - Car Wash Near Me - Webster, Texas

If I could give 0 stars I would. I took my Toyota Sienna in for an oil change and they ruined my engine. The oil leaked out and my engine seized. I called and went to the store a combination of 7 times over a four day period before I was able to speak to the area manager Manny. Naturally, he said there was nothing he could do and I couldn't prove it. I called and emailed the home office and am still waiting for a response. Do NOT use Car Spa's services . read more

My husband got his oil changed yesterday at 6:45pm right before they closed. At 10, his car overheated in the parking lot of a store nearby. I had to pick him up and leave his car there. This morning, he called to let the manager know. The manager met my husband at the car and fixed it for us. No questions asked. I have never heard of anyone doing that before. Thank you! read more

I just got my car back from being at "the shop" for 2 weeks and it was a mess! I needed a quick wash because was on crunch for time, and seriously too hot to wash myself right now. I purchased the 17.00 exterior wash and it was worth every penny! The employee that helped me was super nice even when I was being a dum dum and instead of putting car in neutral I put it in park. ORRRR when he was using the brush to wash my window and I forgot to turn of the windshield wipers and he totally got sprayed. He was still smiling and being helpful. This was my first time here so didn't realize that as soon as you come out the wash they have someone there with towels to dry your car! I'm sorry but I had no idea so my excitement was over pouring to me even tipping him because that was the business! My car was perfectly clean and sparkling all the way down to my "shoes" (for those that don't know: rims/tires. Your welcome ;) ) Also the previous car wash place I had been going too I had the worst experience, and I had a suggestion for them so other customers wouldn't have to go threw what I went threw, and this place executes that perfectly (picture attached for clarification). Soooo yes and yes and more yes's they are doing it right by me! I'm a super fan and will take my truck back to get the full package! read more

Car Spa - What is printed at the bottom of the receipt. Awesomeness! - Car Wash Near Me - Webster, Texas

Great place to take the car if you have kids. Room for them to run, play area, area to view the car wash. Area to pull the car to the side and unhook the baby seats, where they can drive the car through. There are clean bathrooms with a changing table. Snacks and drinks are available for purchase, nothing specifically healthy, just convenience store stuff. They missed a few spots in the car but were able to remove makeup foundation stains!! I am going back here for sure! read more

They broke my mirror in the car wash, and said them at they would replace it. After getting a call from the manager, I came in to get it replaced. I have now been here for 2 hours. Every time another car comes in they stop replacing the mirror. I will not be returning to CarSpa. Also got an oil change during my first visit and they claim to check all fluids. My car overheated on the way home because there was no coolant. My bad for letting it get that way, but it was something they said they had checked and was full. read more

Edited, my original post; "I bring my old pick-um-up here once a month and the service is always great, fast and courteous. I've seldom had to ask them to do a little more cleaning here and there, but if I do they happily comply." Newest; Well, I just made my last trip to Car Spa, I've been coming here every month for 11 years and I always pay extra for the exterior treatment to shine the plastic on the bumpers/tailgate. Now they say they'll not do ti because it fades the plastic, NO THE SUN FADES THE PLASTIC!! GM should have used better plastic but choose not to. To say that I'm PI$$ED would be somewhat of an understatement.......SIGH...... read more

Im here at 2:15pm...no cars here......dude waits for 4 more cars..till mine gets put into the washer! I ask where is the front line man....reply is hes gone home.....so sales man is writing cars up and putting them on wash line! Im here 45min! For basic wash! Someone might need to improve this! OMG! Now a cracked windshield! Manager says there not responsible if this happens! read more

The associate named Nick, had done such a great job paying attention to all the details before sending the vehicle inside the wash. He made sure the rear wiper was taped off, the antenna was secured and even pushed in the side mirrors. Some places just ask you what you want and send you on without checking anything. He even explained the various monthly wash programs without being pushy. read more

This place is awesome. No complaints at all. I got a full service wash and everything is sparkling clean. Their manager helps out on everything. He's not just supervising he is actually out there in the heat cleaning cars! He's nice and if you have any issues with your service, talk to him and he can resolve the problem. Nice people, fast service, my car leaves without a scratch and it's shiny! read more

Car Spa - My 2013 accord...sparkling clean fast service. - Car Wash Near Me - Webster, Texas

Got my oil changed 9/25/19 and they showed me my cabin air filter , which was very dirty, leaves, dirt,etc. Had to have work done at Mazda dealership today, 1028/19 and they showed me my air filter and it looked exactly like it did at Car Spa prior to them replacing it. Went to Car Spa to tell them I didnt think the filter had been replaced. Mgr said it could get that dirty in 30 days. Bull! I get the air filter replaced every 6-12 months. I asked for refund on labor and parts and to have a filter installed. The mgr said "it doesn't work that way". He again said it got that dirty in 30 days. Have used Car Spa for over 10 yrs. BEWARE-ASK TO BE PRESENT WHEN THEY SAY THEY REPLACE YOUR AIR FILTER. GOOD SCAM GOING ON!!! read more

Went in for an oil change. The guy was very pushy. Kept tryin to sell me the $73 premium service. I told him 5 times that's not what I wanted. But he kept on pushing that one. I finally had to get rude and tell him I don want that!! Seriously. Then he acted like he was butt hurt read more

Very nice and clean waiting area, with complimentary coffee and play area for kids. The staffs are very nice, and let you know the wait time before you leave your car. They finished cleaning the car as the promised time. I was in and out within 45 mins. My car was clean very well, the exterior was great. However, they didn't wipe the back of the two front seats. So, the interior was very clean excepts the back of the seats. read more

We came in RIGHT AT closing time with gum strung down the side of my car. Brandon didn't hesitate to help us out & get us cleaned up. I've only been here one other time because I'm new to town & I was pleased then too. They did an exceptional job for a drive through wash & couldn't have done it with out the pre scrub & wonderful dryer guy. Recommend 100 times over. You just don't get A+ service like that anymore. read more

Came here on a Monday, it was overcast so it wasn't that busy. I got the Platinum Plus wash and they did a really good job. The Hispanic girl at the counter was cheerful and helpful. Overall, good place and I'll be back. read more

Always get my oil change here and full service car wash. Customer service is always excellent. I like the interior spacious waiting area and cool ac. Pretty reasonable wait too.. Complaints: car wash is never that great, even when you buy the expensive packages, I never feel that it's a great job and they miss a lot of things, not really detailed. Also why don't they accept digital coupons?! Get with the times people, every business now a days can scan your phone for a coupon!! Come on!!!! read more

Agonizing wait. They are short handed and not ready for your business. I've been here 25 minutes and they have not started on my vehicle.

Poor shit service charged hell money but the car was dirty as hell requested a guy to clean it he refused to he said we don't do that way pls don't spend money here read more

Absolutely loveeeee these people! The staff is kind and very helpful! Highly recommend! You can get an oil change and other simple maintenance AND a car wash all at an affordable price read more

Been coming here for a few years now, decent service for the most part but today has some pain in the butt brake dust on my rims they cleaned up good for no extra charge this time around. Always been pleased coming here but didn't expect that! read more

If there were ZERO stars I'd give that rating. I waited for 20 minutes for the "convenience" of self serve and was met by a service clerk who told me "we can't take any credit cards. All of our computers are down!" Yet people are being ushered into the car wash right and left! They tout their services to corporate clients yet they can't process an American Express? I'll never waste my time here. A gas station car wash is better than this crap! read more

In the past I have loved this location. Lately the staff effort is lacking, poor time management, they give poor time estimates, they do not follow through on what was paid for, and the patrons are smoking next to open cars and smoking in building door ways. No adherence to 25 feet from doors (plus no signs). I am very displeased that smoke was able to blow directly in to my open doors. Now I have a car with less than 7k miles that smells like smoke. read more

Stopped in to gas up as the sign said $2.15 per gallon of regular. No where did it say "$2.15 with car wash or $2.15 cash price." Just $2.15 per gallon. Inserted the pump, pressed start and looked to be sure the price was $2.15. Filled up and the total was $52.52. I was charged $2.95 per gallon! I was outraged, however, I was running late for a meeting and decided I would call them to question this. Of course, no one answers and I was unable to leave a message. NEVER AGAIN WILL I STEP FOOT ON THIS PLACE. TOTAL FALSE ADVERTISING AND I WILL BE FILING FURTHER COMPLAINTS. Shame on you Car Spa. read more

I only take my vehicle here!! The guys cleaning have really good attention to detail and are very thorough! I love, Brooke the receptionist!! She is very professional and courteous! read more

Yesterday's service was atrocious. I was upsold to the Platinum Plus and I expected a clean vehicle when compete but got a job my 4 year old could have delivered. Dirt lines were all over the vehicle and it just needed a cloth to wipe it off. After walking through the pick up and having the attendant wipe down the vehicle. I was frustrated and took it to a local car wash and did it myself. The interior was no better so lesson learned. 45 minutes waiting and $32 at Car Spa was a waste of time and money. 20 minutes and $6 spent at a car wash doing it myself was 1000% better. Stay away from the Car Spa Hustle. read more