I called them a few days ago and said, I have a honda two thousand one c r v.How much for an oil change?He said thirty five dollars.I got there today and I talked to a man about an oil change, and he said, seventy five dollars.I said, well, the man on the phone told me thirty five dollars, and he said I was the man on the phone. How is this right. You literally can't miss the guy, he's ignorant.He got mean with me.He has a cast on his arm.So you can't miss him extremely unprofessional, and I will literally be telling everybody I know about this place. He literally lied to me on the phone. Why would you do that to people?Why make it make some kind of sense to me?I'll be right here waiting. read more

This shop is a scam. They failed me for safety exam for front breaks and quoted me a ton to fix and pass it. They couldn't tell me how far the pads were below spec. I decline and took it to a trusted mechanic who is certified and rechecked the pads. It was above the standards for Missouri and he passed the car. read more

Car broke down close to S. Kingshighway location. I don't live close so had to work via phone. They determined the engine needed replaced which I heard after I called them the next day. They told me it would be about $3995 for a low milage (100,000) replacement and it could be done in 7 to 14 days depending on availability of engine. I called after 8 days to see how things were progressing and they said they didn't know anything as the car had been taken to another location for repair. I called back in 12 days and was told they had no information on the repair and could not give me the phone number of the location repairing my car. I called several more times until I was told that the car was at the Concord CarX and would be towed back to S. Kingshighway where I would need to pay. When I asked if they were going to tow it could they bring it to the CarX in OFallon. I was told that there would be a fee for that and if I was paying by credit card there was an additional 3% payment processing fee. I'm a good customer with the OFallon location so I went to check with them. The 3% fee is new this year so you better have cash. At this point, I got a call from CarX Concord to say the car was ready and there would be a charge to tow it anywhere and I needed to pay at the Concord location. When I showed with cash in hand I was informed that there was a 90 day warrenty on the motor which was not the 12 month/12,000 mile warrenty I was told. Store finally gave the warrenty requested. I then accepted the keys but after driving the car a short distance brought it back because the A/C appeared to not be working. They gladly checked the levels and assured me it was fine, all at no additional charge. Hope the new engine works out. I only gets driven on Sunday's or when another car is in the shop. Remember NOT all CarX are equal. I assumed I was going to get the service I do from the OFallon location but apparently you are supposed to just sit an wait for S. Kingshighway to rack up charges unless you get pushy. I still don't know why S. Kingshighway location told me twice they couldn't give me the phone number of where my car was being repaired. read more

I am not even sure how this place is still on business with a 1.7 RATING!!!!! The one on Kingshighway is the absolute WORST. I took my BMW there and it has not been the same since. The brakes never stopped squeaking EVER, they had my car for 30 days because they couldn't get the axel issue corrected. There is a real smarty guy name Sean that knows so much. He likes to argue and debate with customers about things he doesn't even have correct knowledge of. Of course, I turned down a lifetime warranty on brakes FROM CAR X. And I am glad that the warranty was up on the 10th... I don't believe I ever came back there and made a complaint, because I never want CARX to touch my bumper AGAIN!!! I can NOT wait to get these parts off of my car, trying to save 600$ ended up being the worst nightmare ever. If you have a FORIEGN car save yourself the hassle and go to an authorized dealer because THEY ARE NOT.... Oh yes, Jeff Colburn thank you for all that you did he was the best part of a horrific experience!!! Jeff, please take a moment to coach Sean, he so desperately needs it!!! read more

I took my car to CarX Southkingshighway because it was shaking when driving over 45 miles per hour. They self-diagnosed the issue without test-driving the car and charged me over $1900 and didn't even solve the problem. I had to take my car to another mechanic to get it fixed. The other mechanic test-drove my car and was able to diagnose the problem within one minute. When I complained to the folks at CarX, they refused to refund me for the parts or the labor even though the issue they diagnosed themselves did not fix the problem I was having whatsoever. They also admitted that they didn't even test drive my car after they did their work to see if it fixed the issue. I will never go back to this place again. These people are untrustworthy and do not care about getting the job done right or making up for it when they perform poorly. Please avoid this business. read more

My son brought car in for a noise and was sold $1800 worth of brake work that wasn't shown to him. Don't even know if he needed brakes. And guess what, the car is still making the noise. The actual problem they now say, is wheel bearing hub. How can I trust that they'll repair this properly? Do not bring your car here for anything other than the basics if that! read more

Business committed to repair my vehicle back to correct operating condition. Nature of dispute: Car-x made a bad diagnostic of what was needed to actually fix the problem. Business resolution: Took the car back immediately for correction and the manager wanted me to pay for additional parts and repairs to correct the same problem that was supposed to be corrected with the first repair. I gave an opportunity to correct the issue. Solution: Took car to the dealership and they corrected the problem the very diagnosis. Customer Service: Lee Hubbard is the manager, and he is the one I was directly specking to throughout this entire process, Not only did re misdiagnosis the issue, he also included a svc agreement that he told me can with the repair but was actually and additional charge for the agreement and I should have had an option to accept or decline this additional fee. This place is not to be trusted. I will taking this complaint all the way to the attorney general office if my refund is not received. I hope this will help someone else not to be taken advantage of by this company. read more

I took my truck to the Bridgeton location on St Charles Rock Rd in St Louis, Mo. back in April and they did not do a tune up like they were supposed too. When I picked my truck up it sounded just like it had when I dropped it off. I took it back to the same location in May and they tried to tell me it was an additional problem that had nothing to do with the work they did.....after I paid over $1300. I asked why they didn't do a diagnostic to begin with and they said because I didn't ask for it. I just took it to another mechanic on 7/7/23 and he told me I still need a tune up, regardless of what they say no plugs had been changed, the coil pack that should have been removed to change the plugs had not been touched in years! I was forced to pay an additional $250 for the lifetime service guarantee and I don't feel comfortable letting them touch my vehicle again!!! read more

Car-X Tire & Auto - Tires Near Me - Saint Louis, Missouri

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I set up an appointment earlier in the week to have oil change & inspection done on the 1950 Willy's Jeepster When I called and made the appointment. I gave them all the info. Year make model. Vin# Engine size. Type of oil. Everything they would need to cover basis for the appointment. Dropped her off @ 9:30am for her appointment at 10. Only to be called at 11 to inform me they are denying the oil change & inspection because of her age. They advised me to take her to the state trooper for the inspection. Well they just lost 6 vehicles. They lost all my business.. all 5 of my other vehicles have been to this establishment. With no issues for tires. The Jeepster is the oldest one we own. So If you have a vehicle older than 1961 don't waist your time.. this is the first time I have ever had a shop turn one of my vehicles down for its age. Quite frankly I think they just didn't want to do the work. read more

I arrived at 8:00 for an 8:00 appointment to get Missouri emissions test. I was told it would be 15-20 minutes. I left the car there and and walked around the neighborhood and came back to pick up my car at 8:24. But they forgot to plug in the tablet overnight and it was then charging. Things slip sometimes and that's okay. Then, I noticed my car was idling. I could see the air conditioning condensate dripping under the car. I walked out to my car to confirm the engine was on. It sure was and it's been sometime. Just sitting there, burning gasoline for no reason. At 8:44, I got a chance to ask the tech behind the front desk why they left my car idling. His answer was "it needs to be running to do the test" and that it's only been a few minutes.. just plain lied to my face. It was idling for at least 25 minutes. It was unnecessarily burning gas and it wasn't required. I didn't appreciate being lied to as it happens to many women that take their car to the shop. I won't be returning here. Thanks Ryan. read more

They tried to rip me off! I went in for a safety and emissions inspection and they told me I needed to pay 1600 for a repair. Instead I went to Valvoline and it passed. Fuck CarX !!! They are crooks!!! read more

Do not let them touch your car. I am still paying some else to have them repair the AC plus all the other things these idiots broke will fixing the AC. For instance the steering wheel boot some how ended up inside the car. These guys are liars and cheats. read more

I was headed out of town on a long drive to North Carolina to visit family when I noticed a screw in my tire : ( Luckily it had happened just moments before I noticed it. Fortunately CarX was just a 1/4 mile down the road. We dropped my car off hoping a plug would do the trick. Later that day I was able to start my journey with an honest repair of a plug that lasted all the way to North Carolina and then back home to Massachusetts. Thank you Car-X! read more

are you kidding me ..my young daughter stopped in to get a nail taken out of tire before went totally flat , they sent her away and told her to come back next day SERIOUSLY ..said were busy come on 15 minutes to help someone out so they don't get stranded that is not very good customer service , I guess if your not spending lots of money they don't care DO NOT USE read more

I was in St. Louis last weekend and noticed a nail in my tire on New Year's eve. I called around to a handful of shops without much success. Most places either were closed or didn't answer their phones. I called Car-X on Kingshighway and spoke to Lee. He informed me that he would be able to look at my car and I was in and out in less than a half hour with my tire repaired. I really appreciate the fact that this place was open for business on New Year's Eve and Lee and Pat who were both professional. read more

I have used this shop for several years and always come away happy. The whole team (Lee, Brian, Bubba and Nathan) are genuinely concerned with solving my problems quickly and correctly. I trust them to tell me when a repair is necessary immediately versus something that can wait awhile. I regularly recommend them to family and friends. read more

Matt, the mechanic is very capable of preforming superiors quality brake service, Great job Matt!!!! I wouldn't recommend any other mechanical work be preformed there besides tires, brakes, and tire changes. Any other services are extremely over charged. The Manager wanted $700.00 to change an oil pan gasket and transmission gasket. That takes less time than a complete brake job, which cost me $628,00. Actually I'm struggling with how the rate the quality of their service. They preform quality work, so I will give them five stars. However, I will not pay that amount of money to change gaskets that may only cost $50.00. read more

This is my go to auto place. Lee and the crew are kind, professional, and honest. Multiple times they've noticed errors other auto places have missed and corrected them, at either free or reduced prices. They do checks for free and always are sure to communicate clearly what's going on. Their pricing is the best (front windows, tires, brake pads, engine mounts) as I've shopped around. You can trust these guys to take care of it car speedily and be respectful and professional. read more

I had a nail in my tire. They said they could get to it before close if I left it there, so I did. I came back 30 minutes before close and still wasn't fixed. I waited an hour after they closed and still nothing so I call roadside assistance. They were helping others that came in after me and wasted my day. Had they been honest I could have called roadside assistance early in the day and left the tire there, or had they worked on my car in the order it came in I wouldn't have wasted the day waiting on them read more

I had an 1130 appointment for a tire rotation and rebalance. I sat in the waiting room for 40 minutes before they ever brought my truck into the bay. After another 30-40 minutes I walked out to the bay to not see a single employee working on any vehicles. I then stood there until I was seen. As soon as the employees saw me, two immediately started working on the vehicle. I went inside and waited. I was there for a total of 1 hour and 48 minutes for a simple balance and rotation. That was WITH an appointment. While I waited there were walk-Ins being quoted 2 hours. I'm sure their wait time was far longer. I do not recommend this business.. read more

1st trip to car x in shrewsbury: I took my car in for an oil change. And I was notified that I would need ball joints. And then I was called and told I needed a new Radiator, I took my car home, and let it sit for 16 hours. And this is what I came to. The front of my car was broken, my hood would not close without being slammed down. Oil completely over filled.. What I thought was oil all over the ground. 2nd trip to car x in Shrewsbury: I told them what they did to my car. They said the would redo my oil change and fix what was broken in the front of my car and check the rest of the work. Alica told me she was gonna have her husband come over from the kinghighway store and work on my car because "these guys don't know what they're doing" said Alica... A few hours later I come to pick my vehicle up, and was notified that she accidentally had stabbed my Radiator, with a tool. And they had to put in another new one.. And there was still oil all over my wheel area and under the hood. After I was just told by a guy from the Kirkwood location, that came to work on my car that they cleaned it.. I had to ask again if they would wipe it off.. I also checked my oil that day and it was still over filled.. But not as much as before so I thought it would be okay... The following morning I had to drive a good distance on the highway and I was scared for my life because I kept hearing noises.. So I called AGAIN for the third time.. The sent me to the Kinghighway store.. 3rd trip to car x: Took my car in after work that Tuesday they ended up having to keep my car over night and all day until 2pm on Wednesday.. They notified me that the "oil" that was on the ground, they were told from the Shrewsbury store that it was transmission fluid because they didn't put the tubes on correctly.. They told me that my Radiator was not put in the right spot correctly, my ball joints were not tightened all the way, and the had to give me my 3rd oil change because they over filled it. . . So I picked it up, it was okay but still not 100%.. I tuned on the heat and accidentally hit my air and immediately turned it to heat. My car freaked out and got loud and vibrated.. This happened 3 times. I took it back to the Kingshighway store immediately.. One of the techs heard the sounds and made it seem like it wasn't they're fault... My car had never done that before.. They told me if it wasnt consistently doing that they can't find the problem. And if it does it again to ignore until it happens all the time.. I was told this by the Kingshighway store manager Lee.. So since then I have not brought it back. They have ruined my Jeep.. I keep hearing knocking noises when I turn my wheel to the right. My car jumps when coming and going from stops.. On one of the last days I had it, it rained all day. And my car made a terrible grinding noise.. On Oct.27,2019 and I took my car to firestore to get completely looked at.. My Transmission was completely ruined with no transmission fluid in it..( from what I thought was oil on the ground from the first trip was transmission fluid.) So they never refilled my transmission fluid... They decided to give me $500 from the Radiator, that the manager at the Shrewsbury store stabbed with a tool.. And blamed the company the Radiator came from.. I ended up having to buy a new vehicle! I am very upset, and honestly feel helpless.. I had been unable to drive my car.. I had taken off work..They have caused so much damage! I hate complaining but this was the worst experience I have ever gone through with my car from an auto repair shop. read more

Outstanding customer service. Great attitudes from from desk employees and I'm sure behind the scenes as well!

On May 15,2020 I went for my first time to the location at 1427 Jeffco in Arnold for an oil change. I was ask if I wanted tire rotation and I said no. on the work order it stated no rotation. After the tech finished the oil change, he lowered my car down about 1-2 feet above the floor and stopped it . He then removed the right rear wheel cover and started to the right front. I asked him why did he remove the right cover and he said for wheel rotation. I told him I did not ask for this. After paying I left for Kansas city and when I arrived I was missing the right rear wheel cover. when I got back home on June2 I called the customer service dept. at their main office, never able to talk to anyone so I left a message two different time . no call back and no results. read more

I've been having electrical issues with my car+I needed a state inspection. On a random Saturday I took it in after needing to jump it for the third time in a week. It's pretty close to me, was open until 5:00, and they took me in right away no problem. The guy who works the phones/front desk is extremely friendly and helpful. They ran diagnostics and couldn't figure out the problem so they didn't charge me! That was very nice for them. They seemed a little heavy handed on the "service recommendations" but I didn't get anything done besides the diagnostics. The only thing I paid for was the inspection. Overall I am very pleased with how nice and helpful they were. I don't know if their prices are any good but the customer service was A+. read more

I called for a quote on a Saturday afternoon and had 4 new tires in a few hours. Lee was professional and friendly. The tires I was quoted on, they only had 2 in stock, so they gave me a higher quality tire for the same price as the ones that were not in stock. There was also a special rebate going on that Lee explained to me so it 2as super easy to do. Free WiFi ( password: carx1234). I would have given 5 stars but the wait was a bit longer than I was originally told. read more

Lee and the guys here are wonderful. I've had an oil change, new tires, emissions and inspection done here. Never pressured me into anything. read more

Just got four new tires at Car-X and I couldn't be happier. I got prompt service, a great price, a good in-store experience (seriously, they have wifi!) and tires that fit my needs (unlike the last time I got upsold deluxed with the folks at Dobbs). While it was in, went ahead and knocked out the oil change and tire alignment. Space was clean, good coffee in waiting room, and Don, the guy running the show over there, was very attentive to all the customers. I'll be back Car-X. Thanks for the help. You were just what the doctor ordered. read more

I went in for my MO State Emissions inspection, but there were also a few lights on I had been neglecting to address. They did the emissions test, and then ran a free diagnostics test to see what the lights were about. They then explained the lights but said that my emissions test was fine and I could go or they could take a look (for free). I told them to go ahead and check it out and they quickly had my car up and tires off. Let my preface this with the fact that I am a single young femals and know nothing about cars, apparently my front brakes were pretty bad, which they explained and even showed me up close (twice, because I admitted I wasn't really watching the first time). They then thouroughly explained to me my options on what I could do saying which was best and the outcomes of each situation. The front counter gentleman and the mechanic who worked on my car were both extremely friendly and clearly incredibly knowledgable. All together I was in and out in about an hour, which included them putting on new brake pads. I was extremely happy with this location and will be going back for all my future car needs which I'm sure my dad will be happy about instead of my usual just ignoring anything going on with my car! :) read more

I made an appointment 3 days in advance to get an oil change and tires rotated. It took an hour and 1/2 to change the oil and they never rotated the tires. Their excuse for taking so long to change the oil was they were waiting on a an oil filter because they didn't stock the filter my car requires. Mind you, they had few days notice I was coming in and knew what kind of car I had. Absolutely nothing was communicated to me about the delay until it was time to pay. I then inquired about the rotation which I knew they didn't do and the service tech tried blowing smoke up my ass citing they didn't need rotating yet. The real reason was he forgot and it was closing time. read more

Update: I learned today (7/7/16) that Dustin is no longer here. Honestly, he is the reason I loved this place. Considering switching shops now that he's gone. I take my car here every time I have an issue with my tires. Dustin, the manager, is always very friendly and knowledgeable. He treats customers like they're friends while still being professional. I'm not sure of his name, but there's a mechanic who's there almost every time I go, and he also really knows his stuff. He'll even take you into the shop to show you what's going on if necessary. I trust these guys with my car and would definitely recommend this location. read more

My experience was a simple oil change with a Groupon coupon. Dustin seemed like a smart, knowledgeable manager. I cannot speak to the what kind of work this CarX does on significant mechanical issues, but based on my experience, they have excellent customer service and would address any concerns. I noticed Dustin gave a discount to a girl who forgot her coupon. I thought it was a kind act and demonstrated his committment to customer service. read more

After reading some reviews of this place, I was looking for an opportunity to give it a shot. My dealer is far from the city and I don't feel like they've been 100% honest. Likewise service at Sam's Club takes hours and they had to repatch the same tire multiple times so I'm not sold on the quality. CarX seemed to be that beacon of hope given these other lackluster experiences. I was able to make an appointment for an alignment and to install new tires. This process was efficient and saved me a lot of time - I never had the option to make an appointment at Sam's or the dealer!!! I arrived and we discussed the alignment. I had noticed my tire wear was irregular after installing new springs. When I came back for the car (which by the way took the exact amount of time quoted), they provided the before and after of the computerized alignment showing what they changed. Honestly really helpful and informational to see this!! The head manager, Dustin, was extremely helpful and provided the best service I've gotten in the automotive sector. Pat also assisted me and did a really exceptional job. I am really happy to have found this place so close to home and know I will be back again!!! read more

It's a bit pricey but that's to be expected at franchises such as this. The actual workers seem very knowledgeable and pleasant but the gentleman behind the counter just seemed irritated at life. At first I thought he just didn't care for me and wanted me to know this but I soon noticed that he delt with all his customers in this way. This man's rude words and tone is the sole reason I will not be back. read more

I had a great experience with this location yesterday. Needed an emissions test and walked right in with no appointment needed. Other companies have weird hours for this service and it makes the whole process of renewing your license plates in Missouri that much more of an ordeal. Lee was extremely professional and all employees worked together and were very courteous. Keep up the great work! read more

Friendly staff. Prompt service. Fair price. Water and coffee in the seating area. They recommended what should be next to service on my car and included the prices on the receipt paperwork. I appreciate the professionalism I experienced on my first visit. I will be returning. read more

I came here for my oil change and I honestly thought this was Meineke but when I pulled up I saw it was Car-X. I really didn't feel like driving down the street to the actual Meineke, so I went inside to see how much their oil changes where and the guy that helped me his name was Lee, he said it was about $32.99 and I asked if they matched competitors coupons cuz I had one for about $19.99. So he agreed to match my coupon and with tax I think my oil change came out to about $26. I want to say overall it probably took about 40 minutes to an hour for the oil change which was my estimated time that he gave me and I think they did a really good job they even pulled some small Nails out of my tires and showed me the big nail that was in one of my tires and needs to be patched up which is why my low pressure light was on and they told me it would only be about $24 to patch that up. But i was short on time so I said maybe another day as long as it's not going to go flat on me, with the nail in there I should be alright for a couple more days. I even notice that they had a special where you can buy three oil changes at once for about 60 bucks which comes out to about $20 oil change that's not a bad deal considering I normally get an oil change once every 2 to 3 months depending on who's been driving my car, lol. read more

I waited four hours until near closing. Then becaue it was near closing I was given a fabricated story about why the work couldn't be performed. I got to sit there all day and listen to the calls that came in. Everyone gets a slightly different price, and whether it's noon or a half hour to close they tell you to come on in and they'll be happy to have a look. Better to waste customer time than loose a potential sale right? read more

I just dropped my car off with the Kingshighway Car X for the 4th time in two years. The first time was a standard tune up and check up. The second was an engine block heater and the third was a master cylinder. Each time the customer service has been excellent and I haven't had any problems with the work they did. Dustin is super polite and even remembered me and my car as soon as I walked in (after not being in for almost a year). My budget was pretty light when I had the Master cylinder replaced and Dustin worked with me on the price, even after I came in and made a jerk of myself (I got in his face about the price, which was actually reasonable. He handled it very well and was able to complete the job amicably. CarX on Kingshighway gets all my auto service business. read more

I had to wait 5 days to get my car back and it wasn't even fixed. And they over charge and they are shady. If I was you I wouldn't go here lol. My first encounter they overcharged me and I came back the next time talking about my warranty a month later and they tried to tell me I'd never been there. Then when I say I have the receipt the man instantly says ohh it's under a wrong name. Very unprofessional and unhelpful they will up charge on simple labor. read more

Used my Groupon for oil change & wiper blades... The new blades were in my back seat uninstalled, I hope the oil is where it's supposed to be... read more