You abandon your vehicles in our neighborhood and leave the cars here for more than a week at a time. Seattle City Parking Regulations state cars cannot be left on the street for more than 72 hours. I will continue to call and get your cars towed if you continue to park in my neighborhood and leave vehicles. read more

Super convenient! Also love that street parking is free when using car to go.

I usually use car2go when my car is in the shop to get in to work. There are usually a few hanging around Magnolia and the check in/out process is easy enough. In terms of driving, the Smart car leaves some to be desired. Yes, it's compact, easy to park (plus being able to leave it in any regular 2+ hour spot is great), but the way the transmission behaves can be a bit spooky. It is an automated manual that takes a couple seconds to disengage/engage the clutch while shifting gears. This is particularly terrifying when the Smart car decides to shift while you're going up a steep hill and a big pickup is driving down a cross street while you lose 5 mph. I try to avoid steep hilsl now. My greatest frustration is the reservation process. Today, for example, I reserved a car... and spent 15 minutes looking around the block. The car was nowhere to be found. This has happened a couple times around rush hour and is frustrating. After the 15 minutes, I gave up, cancelled my reservation, and took the bus instead. read more

My account was locked without legitimate reasons. I wanted to delete my account but couldn't find it on the webpage. I called the customer service, and they told me the only thing they could do was to deactivate the account. I am not still comfortable with it. read more

It was our very first car2go. We had gotten into a car with less than a gallon of gas. .8 gallons to be exact. Took off, we were on a tight schedule, we were going to stop and get gas, to realize there was no gas card. We have you guys a call, the person who answers after 10 minutes of holding then told us that the car had been reported that the gas card was lost. Why would the car been available to rent if there was no gas card and less than a gallon and they knew about it? We were waiting at the gas station the entire time we were on the phone, and the lady said she was sorry and all she could say was just to park the car and find another one? No reimbursement, nothing.... Was pretty rude about it then says have a good day and hangs up? Don't think I'll use again read more

I have had previous happy experiences. On Christmas, I had a problem. I needed the car to transport gifts and was not able to use the trunk for this purpose. Additionally, the trip would not end because the car thought the trunk was not secured---even though I could not open it. I spent time talking to 3 customer service staff and they did not address or recognize this as a concern. So far the matter is still unresolved. Also, the manner in which one customer service staff treated me when I was trying to resolve this on Christmas was not nice at all. If this is a smart car, my hope is that it could be smarter. I think the way concerns are handled mostly through email deprives opportunity for resolutions that can come from a phone call or other means. read more

I love Car2go!! Customer service is excellent, cars are clean (rarely dirty), and I love the Mercedes after I learned how to adjust the seat. Rates are even lower than Enterprise, surprisingly, for 2 day rentals. I cancelled my ZipCar membership and now will exclusively be using Car2go. The are very reasonable and work to keep customer happy! Thank you! read more

The arrogance of this car-rental concept astounds me! Unlimited free parking no matter what the curb's parking restrictions might be. Urban retail parking is tough enough, but to now have to compete with a rental car storage lot out is a crime against shopkeepers. But in Seattle, what's new? ZipCar is a responsible business model. Car2Go is a special privilege greased deal available only to a huge corporation. read more

I don't know what is wrong with all these people giving such a low review! car2go is such a LIFESAVER! I ride the bus a lot, but lets be honest, it is not the most reliable form of transportation. car2go has saved me countless times from being late to work, meetings, and dinner reservations. The fact that you can go ONE WAY TRIPS and NOT PAY FOR METERED PARKING is awesome. To be honest, car2go is more convenient and don't have annual fees compared to other car sharing companies. That's $60 in your pocket every year! Also, you don't have to worry about $50 late fee! - I sadly had to pay several of those. So all you yelp review readers, don't believe the BAD things you read about car2go on here. Trust me when I say, haters gonna hate! read more

We have a car parked part way into our driveway and now I am on hold trying to contact them to say get it out of here. This is not the first time this has happened. Very poor customer service line. Also who does that park part way into another's driveway. This is the second time in a week that another person has parked where it is inconvenient. Apparently car2go does not make it clear what the policy is. It is next to impossible to reach them in a timely manner to let them know. Very annoying. Do not park blocking access to mailboxes and on peoples grass people! Nor half way in the street...there is plenty of other areas to park. read more

The customer service will render you speechless...as in going to the dentist getting your root canal done, leaving the office and getting shot in the mouth and falling into a ridge of hot lava kinda speechless. The level of disrepect you'll get is what people in the BDSM call intolerable and cruel beyond compare. I'd rather be flaild by titanium tipped, hemlock dipped spikes rather than deal with their "customer service". The absolute worst of the worst. I needed therapy and an exhorscism after dealing with their customer service reps(yes plural). They are mostly female, I think Spaniards based on their accents. Rude to the core. Uncaring, unhelpful, unprofessional, and underhandedly the worst trained. I don't usually right reviews but I had to swallow my pride, bite the bullet and install this Yelp app(that's another issue into itself) and WARN people against using CAR2GO. Sheesh! Going to the bar now. read more

The app tells me my PIN has been locked out and I need to call customer service. Their "24 hour" service line apparently isn't so...I waited on hold for 5 minutes, hung up, called back, waited another 7 minutes. No answer. Don't advertise a 24 hour service unless you MEAN IT. Very frustrating. read more

Cars To Go are BAD NEIGHBORS. They insist on cluttering up residential streets by parking multiple cars and walking away to avoid parking charges. GO AWAY. They block driveways and are extremely rude when confronted. "These cars look like they're an upgrade to this neighborhood", was one comment. We will be bringing this up at the next Georgetown Community Meeting, where the police are in attendance. read more

Moving to a new city and selling my car left me looking for more options of transportation. I use Uber a lot and thought car2go would be a nice variety. Unfortunately the sign up process took an obscene amount of time. And in the end they declined my membership based on the ONE moving violation on my record of the last five years. This is not the posted potential disqualifying items that they advertise. The office took days to get back to me and were never available to answer the phones. When I finally spoke with someone, they were not interested in helping me to remedy the situation. This causes me to wonder how they would handle a billing problem or any other situation were I even considered for membership. Poor customer service and inconsistent advertising. No recommendation from me. Wasted a lot of time and money that I could have avoided were they honest and upfront. read more

Service is crumbling around them. gets worse every day I use it. Used be decent, lately cars flake out, won't connect, won't end trips, and most recently I started getting weird errors like I can't get into a car because says I'm already renting THAT car, or, I can't reserve cars "in this city" with my account - what the?! Add to that getting sent to voice mail after waiting on hold for 10 minutes - oh it doesn't say "leave us a message" or anything like that - just a robot voice barks "VOICEMAIL" then a beep - just keep calling and calling - eventually someone will pick up and warn you not to swear - joy - they have 4 year olds manning the phones who can't be exposed to the S word without cringing apparently. Being insulted after dealing with your 1/2 broken fleet isn't my idea of even passable customer service - don't like the swearing - two choices - fix your vehicles, or don't work in customer service. It gets worse and worse every day, if they backed by Daimer they'd prob be bankrupt already with all the free minutes they have to constantly give away to "apologize" for their failures. Save the hassle - ride the bus. When the bus is more reliable than your fleet its time to make some changes. read more

It was a great service in the past but the last few months out had been unreliable. They have said they are fixing it but it's not getting better. Plus downtown parking restrictions make it inconvenient. read more

Customer service is not truthful and unreliable. I had a vehicle that wouldn't start because of a failed sensor. I spent ten minutes with a rep on the phone troubleshooting the issue until I said I needed to find another vehicle or I would be late to an appointment. The rep assured me that the rental time would be credited and that I would receive a small credit for a future rental since I spent the time to walk the rep through the issue. Four days later I followed up to find that no such credit was in process. I was told I would have resolution in three to five days. On day four, I received an email that I would be credited for the trip and would see that reflected in 5-7 business days. Had I not followed up in the first place there would have been no credit (still no word on credit towards a future trip) and as it stands it will have taken two weeks to receive a refund. Really absymal expererience. read more

I've had a pretty great experience with car2go. Just the other day I accidentally left my phone in one of their cars. By the time I realized where I left it, it had been a couple of hours. I contacted one of their staff, Michael Martin, and within minutes tracked the car and thankful someone had already reported they found the phone. They had their fleet staff find the car, get my phone and leave it in the office where I was able to pick it up. Bonus was that when I went to pick it up, they had recharged it for me! I love car2go! read more

Terrible!! So many problems with trying to end a trip. Connections errors end up wasting your time. Bad one today, called in to customer support, 10 minute wait just to be told basically "Tough crap, that doesn't happen ALL the time, so nothing to do about it." Why bother when Seattle has so many other options. Done with C2G. read more

Do NOT use car2go. I was strapped with $500 of charges for a rule that I was completely unaware that I was breaking. When I tried calling customer service they were completely inflexible and unapologetic. Never again will I use car2go. read more

I'm not a "yelper" if you will, but this has to happen. I have been using car2go for over a year. I have a black member card, whatever that means. I use your service almost every day. I've recommended this to all the people I know and all the people who have asked me about it. The past 4 months have been rocky and unreliable. It's kind of like when you know your relationship is about to end but you're clinging on and then BAM the worst happens and you know it's time to move on. I've had major issues with the app. It tells me there's a car and I reserve it but then there's no car. The touch screen sometimes doesn't turn on so I have to find another car and if there's not then I'm most likely late to work. Last night, 3-3-2015 the worst happened. After a 47 hour work week, it was my weekend and I was ready to relax. I picked the car up at 8:19, drove the 7-10 minutes it takes to get me home, and TRIED to park it. The first spot, which is my usual spot, wouldn't "establish a connection, please park somewhere else." We all know what i'm talking about. It did the same thing after a second, third and FOURTH attempt. I proceeded to take the car to get dinner, a spot about a half mile away and again would not let me end my trip. This is the FIFTH attempt at parking, scratch that, I tried two different spots in the lot so making it SIX attempts. After dinner, I drove home and again tried to park. I was tired and just wanted to relax so I took the keys with me so I can at least lock the car, hoping to get this resolved in the morning. So, here we are, afternoon actually. I was able to end my trip. I called and your agent told me she can put in a request but can't guarantee I won't get charged the $99. !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I pulled up my statement and it tells me how long the car was in use and how long the car was parked. I don't want 20 free minutes nor do I want the whole trip comped but I'm not going to pay the for the 832 minutes it was parked because YOU GUYS HAD AN ERROR WITH YOUR CONNECTIONS LAST NIGHT! Thanks. read more

Despite minor annoyances (e.g. Nightly mass exodus of these cars from the downtown core) this is a spectacular service! Clearly doesn't compete in the same space as zip but instead is a great alternative to this city's appalling cab driving talent. read more

I really wish I could praise this company, but I think I will stick with an Uber from now on. The technology is so undependable and the rates are comparable to an Uber or even a taxi. I just took a 15 minute trip and was charged for 35 minutes because Car2Go thought I was parked in an illegal space (I was not -- I even asked a passing cop and he said it would be fine). I re-parked the car in a place that I wasn't sure about, but C2G said it was fine. Confusing??? VERY! Too many times satellite communication (or whatever) has 1) caused the car not to respond to my card at all 2) kept me from ending my trip or 3) caused me to worry all night that I was still being charged because the card reader had some wierd message. And since I usually need a car from downtown Seattle after 5 PM (and that is NEVER possible with a Car2Go), I think I will just skip the Car2Go from now on. Hell, even the Seattle bus system is more reliable. It makes me late for appointments and very frustrated even when I'm on time. Too bad. Such a great idea. read more

The worse customer service I have ever seen. Tried for two weeks to sign up, talked to at least 10 different people, lost a few hours of my time going back and forth, they sent a nasty e-mail saying my service was cancelled and I couldn't use the cars any more (even though I had never used them), they couldn't figure out the problem, kept giving me different versions of what was wrong, then didn't make appropriate concessions to fix it and weren't willing to. So much time wasted and pointless frustration because the very simple job of inputting customer information into the computer couldn't be done properly nor service concerns handled appropriately. No thanks, I'll gladly take my business elsewhere. F- read more

I was actually promptly contacted after posting my review by a customer service representative. He actually pointed out I was not charged the $25 ticket fee, and also gave some credit back to lower the cost. He also pointed out the area I shouldn't have parked at is in the terms, and they also sent an email out to everybody to clarify that again. In the end, it's a very pleasant response from car2go. Needless to say however, I still have not used my car2go card since after this $400 hiccup. But, I may take it out again eventually. read more

Disregard. Last two attempts to use car were failure due to their crappy wireless service. Using Uber from here on out.

I have used car2go sporadically for a couple of years and I find it extremely useful. It took me a bit to get use to but once I got the hang of it I love it! Also, support has been very helpful and friendly whenever there is an issue. read more

They promised a charging station for your cell phone and a navigation system in the car.. but one day I was using my phone to navigate and I realize it was going to die so I plugged it in but my phone indicated that it's not charging .. when I tried to put on the navigation system in the car it was not working .. and to top it all off my seat belt was loose and wasn't tightening no matter what I do.. I got lost and had to ask for directions from strangers . I called the representative when I finally got to my destination and she said I will get $15 refunded to my card on file by management . After one week, management sent an email saying that they will give me $7 credit to my car to go account .. I DO NOT WANT A CREDIT TO THE ACCOUNT . I WANT WHAT WAS PROMISED ME WHICH IS $15 CREDITED TO MY CARD ON FILE!!!!! IF YOU MESS UP PAY UP., THE SAME WAY IF I MESS UP ILL HAVE TO PAY UP!!!! ITS A GOOD IDEA BUT COSTUMER SERVICE IS HORRIBLE!!!!!!!! I CANT WAIT FOR SOMEONE TO COME UP WITH SOMETHING BETTER.. WISH I CAN GIVE ZERO STARS read more

The other week I had connectivity issue with a Car2Go that would not led me end my trip. It led me to make a decision of leaving the car unlocked for the night or make a stop over and foot the bill to figure the problem out in the morning. It was the first bad experience I had with Car2Go. No one ever got back to me after twice calling the company and contacting them. Both instances the receptionist took down information and then said someone would contact me that day with an answer, they never did. Today Car2Go charged me $90 for a day rental (when I only used it for 40 mins max) and after calling them got me in contact with the Seattle office. At this point I was about to give up as my feelings toward this company had started to drastically change. Especially since the issue happened at 1:30a in Seattle and could not contact them through the SOS phone on the touch screen was very frustrating. However, today I called the Seattle office and spoke with Angela. She gave me no push back, never questioned my story, credited my account back, completely professional and also walked me through the procedures if the problem occurs again. She also answered additional questions, was completely genuine and never felt I was getting rushed off the phone. It was this outstanding customer service that not only will keep me utilizing Car2Go but recommend it to friends, family and co-workers. Although, getting through to a decision maker who has the authority to make these changes and actually help you was quite extensive. (Angela did explain there was a connectivity issue this weekend as the office has become overloaded with customers to contact). The customer service response time dealing with my issue was mediocre although once I talked with Angela the overall experience in getting my issue resolved was as good as it gets. I want to personally say thank you to Angela and because of her will continue to be a big advocate and user of Car2Go. read more

Love the idea, but they need to work on execution. Just tried to have my second rental with Car2Go, to get to work early Monday. The car wouldn't start. I tried to end the rental and leave the car to catch a bus, but the touchscreen said I couldn't leave the car there--it couldn't get a signal. (I couldn't move the car because it wouldn't start.) Windshield screen wouldn't let me checkout either. It was raining. I waited and waited on hold to talk to a customer service rep on the 800 number. It took her a while to figure out how to lock the car remotely. Missed two buses while waiting. Of course, all the nearby cars that were available when I made my reservation were already gone. Clothes soaked. Walked back home to change. When does BMW's DriveNow service arrive? read more

Before car2go blessed Seattle with its amazing service I was but a lowly pedestrian/slave to public transportation. Now I have access to 430 tiny cars!!! I just look up the location of a car2go on my phone, walk a block or two to the location and get inside my sweet little ride and go! No more walking sadly in the rain for this girl..now I drive through the drizzle in a Fortwo Smartcar. There's a feeling of camaraderie as one c2g passes another on the street...usually a wave and a knowing smile are exchanged between drivers. I am also happy to report that it looks like the type of person that has become a member of car2go are people that I am happy to share cars with...most of them seem well groomed and cool. I would like to take this opportunity to implore the very few hygienically challenged cardholders to please shower before carsharing? That would be greeeeat. My one experience with customer service was outstanding. The gal I talked to was super helpful and talked me through my issue with ease. All in all car2go has been basically amazing and I made sure all my friends signed up so we can mob around the city in a pack of rad little cars together!!! read more

This is a convenient service potentially but it has a buggy computer system that cost me $150 and hours of wasted time. On at least 5 occasions out of 6 months using the service I checked out a car to find it was non-existent. Sometimes they were apparently towed and car2go didn't know, while other times I can't guess what bugs were happening. One time the car I checked out by clicking a map interface in the iphone was nonexistent and I called car2go about it. They said I checked out one that was 6 miles away, in downtown Seattle near where I was the preceding day with their app. This was caching issue in their app I would guess - there is no way I would have mistaken downtown Seattle for my neighborhood on a map. I got an email from car2go saying I had a parking ticket, with no information in the email about the time or location at which the subject vehicle was checked out. The ticket, actually two simultaneous violations, cost me 150 dollars. The ticket was regarding a car with a license plate number I had checked out that morning, but the location of the parked car at ticketed location was 20 blocks from where I would ever have parked. I am 95% sure the ticket was NOT mine, but it doesn't matter what happens if car2go says you got a ticket. City of Seattle lets car2go hand out the tickets that are assigned to a car2go license plate number. In fact, you can't even query the City of Seattle parking ticket system by human name - the tickets are assigned to cars. Good luck trying to figure out how to pay one of those tickets in the online services of a city - there are probably 30 outstanding tickets for each car in the city's system. Instead, spend 3 hours during business hours on hold on the phone with the City while dealing with paying it by a simple credit card. Take a video of yourself getting into and out of the car2go cars if you dare to use this service. You will have no recourse otherwise. Also, when you turn on the iphone car2go app after having in standby, shut it down and restart it and it *might* help you avoid checking out nonexistent cars and making a commute slower than the bus and 8 times as expensive. Going back to the good old fashioned bus service, ~Peter read more

Average rating of 2.5 stars -- why am I not at all surprised?? I recently used Car2Go because my Uber app was not working and I needed a ride from Ballard to SeaTac. So, I hopped in a Car2Go instead and man was I disappointed. When I arrived at SeaTac, the vehicle would not allow me to end the trip. I called customer service using the in-dash emergency call option which did not work. So I called with my own cell phone only to be informed by customer service that they could not end my trip until I returned the Car2go to its "Home Area". Nowhere in the vehicle is there any information informing the customer that you are limited to a very small "home area". I was only at the airport parking garage so I paid $3.00 to get out as customer service directed me back to the "home area" so that I could end my trip and catch a Lyft or a taxi back to SeaTac. I drove the vehicle just past the Boeing facility and museum and parked the vehicle at Ellis Dr (I think). Then I spent $15 on a Lyft to get back to SeaTac. A few days later, Car2Go informed me that they would not waive -- nor would they discount -- the fee of their service even though it ended up being a huge inconvenience to me. Thanks Car2Go!! read more