One of the staff (I'm assuming a managerial role) was extremely rude to me regarding taking more than three cardboard boxes after I'd just made a purchase. Context: I was in weeks ago buying a 4-pack of Broccoli (and think I mistakenly left it on the checkout counter) and asked about taking boxes, as I'm selling my home. I was encouraged to take as many as I'd like; I'd be doing them a favor as they were inundated. Bought another 4-pack today (Broccoli and Bees), and asked at checkout about taking more boxes, "sure" was the reply, with no mention of a three-box limit. I put the beer in the car, opened the back hatch, and, thinking I'd be smarter this time, grabbed a cart to save trips in and out with boxes. Note: it seemed like the same number of empty boxes as last time. As I'm placing boxes 3 and 4 in the cart, a guy from the customer service (?) desk has taken a couple of steps towards me and calls out in an accusatory tone, "You're only allowed three boxes." Me, calling back to him: "Oh, okay, last time they said to go wild." He, as he turned and took a couple of steps back to the desk, called back, "No, only three," with his hand raised, three fingers extended, his back to me. The guy's tone made it seem like he was offended by my egregious act of taking more than three boxes as if they were in dangerously short supply and wouldn't be replenished any time soon. Maybe it'll become a self-fulfilling prophecy because they lost me as a customer, and I'm damn sure going to steer my considerable friend circle (who enjoy their alcoholic beverages) away from this place that treats its customers as offenders (based on mixed messages from staff or the uncommunicated three-box rule). No fourth box for you!! Such a douche. Would like to have given a Zero rating if I could. read more

Very disappointing experience! We purchased two bottles of wine for the recent holidays. The red one was perfectly fine, but the white wine (opened in the middle of a large party) was spoiled and with a foul smell. We poured it out and later came back to the store to tell them about it. They did not offer a refund or a complimentary bottle, rather saying that we had to "save" the bottle with the spoiled wine to be considered for refund. They don't trust their own customers and we would not trust this store with our wine purchases. read more

Caraluzzi's Wine & Spirits - a bottle of chardonnay - Beer, Wine & Spirits Near Me - Bethel, Connecticut

Rude management. Rude unknowledgeable staff. High prices! The customer is always WRONG! There are local wine stores in Bethel that know their product and are informative and pleasant. Don't give these clowns the time of day or patronize the cheap Caraluzzis family. read more

Nutmeg has been in business for the quite the number of years, even before the Caraluzzi family took it over. I'm very ecstatic to see such an awesome selection of beer, wine, and alcohols located right in downtown Bethel. You can find a wine for even the most extravagant wine connoisseurs like myself. After living in Sicily for three years, I am very very very particular about my wine. I lean greatly towards Sicilian wines and the wineries that were nearby to where I lived. I was very happy to see about four or five different wines (both red and white) from the area that I had experienced in Sicily. On top of that, the wines were right around the same price as I could buy them in Sicily and that alone puts Nutmeg on the top of my list when I want to buy wine. I had only stopped in here rather quickly, and I did not get a chance to check out the selection of ciders. I'm not a big beer drinker, but I do love my cider. If the cider selection is as broad as the wine selection, Nutmeg will be my one stop shop whenever I am in the area. read more

Nutmeg is an all around great wine, beer and spirits superstore in a convenient location. Parking is always available, the selection is fantastic and the staff is friendly and helpful. Impressive selection of microbrews and imported beers from all around the globe. The employee who orders all the beer is an awesome guy and knows his stuff, if there's something you're looking for that they don't have, be sure to ask for John. Theres a section of 24 and 30 packs, but they are warm. To get cold ones, go into the walk-in cooler just to the right of the 6 & 12 packs. They also sell quarter and half kegs, but It's been a few years since I've purchased one so I can't say if the prices are still moderate. Large selection of wine, organized by region. They also have a wine expert usually in the circular counter located right in the center of the store. Until recently, I haven't been a very big wine person so I can't say too much more, but I've heard it's quite a good collection, with average to above-average prices. Again, great selection of liquor as well. Prices aren't the cheapest around, I've found better deals in smaller stores in the area, but they aren't outrageous by any means. Also a section of sodas, mixers, and fruit juices that aren't refrigerated, and another area for accessories like plastic cups, wine openers and the like. Nutmeg is a Caraluzzi's owned store, so for the occasional specials, check the Caraluzzi's mailers. Overall it's a solid one-stop shop for everything booze. Plenty of items, convenient location, and great staff. The prices are slightly above average, but I like to think I'm paying for the convenience and selection. read more

Caraluzzi's Wine & Spirits - Nutmeg Discount Liquors storefront - Beer, Wine & Spirits Near Me - Bethel, Connecticut

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The training on friendly cashiers at the wine store in Bethel is not happening. I know it's hard to find people but don't let the employees run the managers! The grocery store cashiers are great, why not the wine store? I asked the little brunette woman if I did anything wrong because her attitude towards a simple question was so poor with no eye contact, no smile, like I was an inconvenience. As I was leaving out the automatic door she belted out a very sarcastic Have a Nice Day Sir! This would have been fine if she would have said this while I was at the register in a non- sarcastic manner after paying, but no such luck. I rarely write negative reviews but this time I had to. read more

Amazing selection; however the staff is quite odd. I stopped in to buy a few bottles of wine for Thanksgiving, just as it seemed everyone else in Bethel was doing. There were four other people in front of me with carts varying with items, each one rang out, no problem; however, as soon as I (a person of color) approach the register, a woman immediately tells the cashier to "hop off." I take no offense--I've worked retail and know everyone needs a break. Here is where is gets weird! As soon as my transaction is done she tells the SAME cashier from before "hop back on." Now, I'm going to assume positive intent here; however, just want the management at this establishment to understand how this may have been taken differently had another POC experienced four other people (all not people of color) get rang out and just so "happens" a person who seems to be the manager made it her business to make sure she was the one to check out the ONLY POC in line then resume back to "normal" ringing out the remaining non-POC. 2 stars for product; however no stars for customer empathy/equity/service. Best wishes. read more

The staff here is very helpful and they know exactly where everything is. Although the prices are rather high for the area. I have seen almost a 2-3$ different in prices for a bottle of wine and beer. They have a big selection but, I wish they offered some more specials or lower pricing. read more

I can't understand anyone saying the staff is friendly. The number of times I've stopped in this liquor store out of convenience has never been friendly. The same cashier has always checked me out with the same terrible attitude as if I'm bothering her. I'm always the one to greet her first. Today I asked her if she liked her job because she is never nice to me and apparently that struck her wrong and she told me I was not pleasant. Nice way to treat a customer. Today I just needed a quick bottle of wine but on other occasions have spent much more money in one trip. NEVER AGAIN. I will not visit another Caraluzzi establishment again. Too bad because they do have great grab-and-go sushi. read more

Large selection of EVERYTHING. Choices of wines, beers, liquors and even cheeses and other accoutrements. Fast and efficient service!

Second time in and service is a problem. The cashier is very nice and helpful, but the service staff are difficult to find - and today, stood with my mask on trying to get the attention of a redheaded employee - not wearing a mask - who was on the phone chatting away. When I finally said, excuse me, she looked up and gestured that the person on the other end was very chatty. When I went ahead and asked about something, she said, "Hey, I've got to go." to the person on the other end. It's not comfortable being out in public during these times. I expected better of this place. read more

Well if you want to understand the nuances of boxed wine, this is the place for you. Overpriced poor selection

Wide selection of wines, employees are aloof and inattentive, hardly ever even looking you in the eye. If they ask you how you are doing, it's contrived. They do the same thing at their supermarket - you can tell when they don't really care how you are doing when you ask them the same question they don't answer you at all. Go to Central Package up the road, their prices are better and they actually seem genuine when conducting small talk, and after a few visits they actually will know you by name. read more

Big selection of everything, but a lot of beer is expired, do not know how they could sale bad beer, on a register they say it is fresh, do not trust them, be aware, not long time ago wath nise store, but not today read more