Asian rep was very arrogant and rude. Terrible location. I really like the one on Westheimer and…read morethe Heights. I also love the one on the feeder off Katy Freeway.

Came to rent a car at 0800. Door is locked and no one is answering the phone, thanks.read more

never got their names but the two girls working were super helpful with how busy they were. they…read moredidn't have the car i had originally asked for but were happy to put me in an Audi instead. definitely recommend this location and will be back.

Today was an extremely stressful experience. I reserved a rental car with this Enterprise location,…read moreand I was told they would deliver it to my repair shop. When I arrived, we let Enterprise know I was there, and they said someone would arrive in 15-20 minutes. After waiting for over an hour, I called to ask where they were. That's when I was told they don't even service my repair shop and that I needed to be transferred to a different Enterprise location. My question is: why didn't anyone call to let me know? I could have been sitting there all day waiting. Why wasn't this mentioned when I made the reservation? The repair shop was only 15 minutes away. I understood that they couldn't deliver the car, so I was willing to Uber to them since it was closer to my house. Then they told me they had no vehicles available until TUESDAY, five days from now. So what happened to the car I had reserved and was supposedly waiting on? What started as a simple pickup turned into a two-hour ordeal with no resolution. Now I'm left without a car, and all I got was, "Sorry." The lack of communication and professionalism was incredibly disappointing. Customers should be notified immediately if a reservation needs to be transferred, rescheduled, or if no vehicles are actually available.

This has been my Go To rental place for years. I live in the Midtown neighborhood so I'm familiar…read morewith how the area has changed, both good and bad, over that time. But let me tell you, the crew at this Avis have ALWAYS been top tier great. They really do care about your reservation. Many of the poor reviews are from people complaining about things that are out of the employees control or are of their own making. The people here still try very hard to make your experience a good one. I also rent through Costco Travel and it's always easy. As for the neighborhood, it's changing and improving. But Avis has always had great security and I've always felt safe while picking up and dropping off. I admit I no longer walk over to the business, but that's a Midtown issue that thankfully is beginning to change. So don't let the low rating fool you. Treat people well and with respect and you get the same. It's not hard. Again, top notch crew, top notch cars (only ever had one problem in all the years and it was easily solved). Love this place and the people. Thank you!

The tire was low and the engine had problems picking up speed also it had a bad smell .read more

1st TIME... experience with Paula 5/5. FAST and EFFICIENT... 2nd time with GINA... 5/5.. she did…read moreeverything.... literally was a 1-man show. She got through 5 customers within 30-40 minutes. Wasted no time and super efficient as well! Super impressed. Will be going back

I've rented from this location twice. Both reservations I made through Cost Co for a 6 pm pick up…read more I was called both times in advance by the location to advise that they close at 6 and I would have to arrive no later than 5:45. Although I appreciated the heads up, I would prefer to not be able to schedule a reservation at an unavailable time. For both reservations, I reserved a full size SUV as I was going 1000+ miles each time and wanted the extra room. The first time, I was told SUVs weren't available so we were upgraded to a van. I appreciated the upgrade as it was waaaaaaaaaaay more room. The second time, we were given a Toyota 4runner. I loved the size but was disappointed in the condition. There was damage on the windshield and maintenance was required. I think the rentals should be serviced and road ready at pick up. Overall, the service is friendly but they could do a better job with the rentals offered. The location is crappy and the parking lot is small.

Disclaimer: this review is related to an insurance claim filed due to Hurricane Harvey as my car…read morewas flooded and completely totaled. I never use Enterprise (my company uses Hertz so I always go through them), but my insurance company is partnered with Enterprise so I wanted to make my life a little easier. And this branch is super close to my house. It was an unpleasant surprise when I walked in and saw a bunch of people crowded inside with a waitlist of ~20 people. (I guess not that surprising, but still unpleasant). There were 50,000 car claims filed in Houston due to the hurricane and they were having to bring thousands of rental cars in from other cities (not just Texas, but NY, WA, etc.). Everyone was waiting patiently (like, 3-4 hours) to get their cars as people were returning them, and I was very impressed by Alicia and Nikita's ability to stay calm and bubbly and deal with angry customers. They were doing everything they could to help (no laziness, I know they had been staying hours late past closing time the past few days to help), providing regular updates, joking around with the customers but also staying professional, and that's all I could really ask of them in this situation. After about 4 hours it was finally my turn on the waitlist (last of the day!). Alicia actually drove me to another branch location to get a car (and again, this was after closing time). I can't stress how much I appreciated their hard work. I was finally entered into the system by DeVonna, who was brand spanking new but still very friendly and helpful. I can't speak for just everyday, regular car rentals, but in times of crisis and chaos, this branch sure knows how to make everyone feel calm and as best as they can!

I spent half an hour on the phone Saturday morning trying to call this location. They'd put me on…read morehold for about 5 minutes, pick up the phone then hang up on me, repeatedly. The body shop tried reaching out to them and setting it up and were unsuccessful. Avoid if possible.

It seems the theme of my reviews today is "You get what you get"…read more I reserved a manager's special for an EV car because I'm traveling to Arizona (my work schedule didn't allow me to travel via train like a sane person and I don't trust Frontier airlines) I arrived and didn't really see any EV cars. While the woman attending to me was nice, she asked me,"Do you absolutely need an Electric car" and from the past reviews I already know what was happening but I was already on a time crunch and I should have already been hitting the road at this point. I answered no but asked what she had avaliable and to my surprise, 90% of the cars on the lot had some sort of issue. She was able to get me into a nice little Jeep Compass and they got it cleaned up for me. She hurried back in and when I got in the car, I realized there was no gas in it. I never had a rental car with no gas. It was almost like a "Here, damn" type situation. Of course I took my photo and plan to reach out to customer service to discuss this. What really got me upset was seeing that I was charged extra for being switched to another car. I believe that I shouldn't be charged extra at all for something that they couldn't provide. Honestly, this location shouldn't have been bookable if they couldn't keep up with any demand. I had rental companies before call other locations and uber me to make sure I was taken care of. I could understand if they put me in a full size SUV or a minivan but not for something as equal value as what I booked. Overall, your best bet is to call this location ahead of time to make sure they even can assist you.

I stood in here maybe 20 minutes, blonde haired black girl and Hispanic guy, nobody spoke to me…read more Proceeded to do everything but acknowledge my presence, obviously helping the people there before me, answering the phones, like? Terrible customer service.

I cannot recommend enough SON NGUYEN, Assistant Branch Manager at Enterprise. My family and I were…read morein a stressful situation trying to find a large SUV so we could attend my doctoral graduation at Baylor University. Because it was close to the World Cup, almost every rental location was fully booked with tourists, and after visiting multiple places, I honestly started to lose hope. After a short conversation, Son immediately understood what my family needed. He recommended a Chevrolet Suburban for its spacious interior, room for two baby car seats, comfortable seating for additional family members, and a large trunk for all our luggage. It turned out to be the perfect choice for our trip. What truly stood out was Son's professionalism and kindness. He took the time to walk me through the SUV's features, carefully inspected the vehicle with me, and made sure I felt comfortable before leaving. Knowing that we had less than an hour before heading out of town, he also sped up the checkout process to help us get on the road quickly. Most importantly, Son went above and beyond by finding me an excellent rental rate as a graduation gift. That level of care and thoughtfulness meant so much to me and my family. I went from feeling completely hopeless with no vehicle available to driving one of the best SUVs I could have asked for during such an important moment in my life. Thank you, SON NGUYEN, for your outstanding customer service, professionalism, and genuine kindness. You turned a stressful situation into a memorable experience for my family. Enterprise is lucky to have someone like you leading the team.

Joel, Aakim, and Zach were all great. Every time I come to this location it's clean and tidy the…read moremanagers and assistants all are welcoming and try their best to provide the ultimate service. You guys are always awesome. Thank you for all your help.

I ask a simple question to the gentleman over the counter an was completely rude and unprofessional…read moreabout the respond I would recommend no body to go there

The staff at this location are quite pleasant, friendly, extremely helpful, and made the process of…read morerenting a vehicle quite simple. I reserved online and even extended my rental with no hassle. Thank you for your kindness and even gave recommendations on how to save money on my rental.

Riding Vonlane was OUTSTANDING! The coach staff were top notch . Everyone was so courteous and…read morefriendly. The seats are so comfortable. The meals and snacks were great. Vonlane is first class all the way!

I was excited to book with this company and called to confirm some booking details before…read morecompleting checkout. During the call, I asked if I could bring a car seat on the bus, and that's when the agent informed me that children under the age of 5 are not allowed to ride their service at all--even if a parent is present. This restriction is not clearly outlined on their website, and I only discovered it because I specifically asked. Policies like this should be stated upfront so families don't waste time planning a trip they can't take. Very disappointing experience. Families with young children should be aware of this rule before trying to book.

I would like to recognize Trey for providing outstanding customer service. He has consistently been…read moreprofessional, knowledgeable, and attentive throughout every visit. What I appreciate most is his dedication, clear communication, and genuine care for his customers make the entire experience stress-free. Thank you, Trey for always going above and beyond. Your excellent service is truly appreciated and does not go unnoticed.

tried to rent an additional day...called overnight to add a day, my fault - card did not go thru -…read moreit was an accident, I didn't transfer funds as I have different accounts for different things. Enterprise said card was now locked and I had to do this in person In the morning. I arrived in the morning and let the location know. They ran the card 2 times it did not go thru. I told them funds are there it is locked in your system. The person didn't believe me and suggested I call the bank which I did in front of him and the bank said they got no attempts on their side. I told them again the their Enterprise system locked the card on their side and the issue did not come from the bank. They kept insisting it was the bank and when I got upset they said they were not going to talk to me with my raised voice and to make sure I gave them the key because I was not allowed to leave with it - I could not have another day. My response was that I was not a thief. yes, I gave them the key back and now writing this review. In the middle of these events #2 below was going on as well at the location at the same time. 2) I called the 1-888 number and asked for a manager at 1-888 number. The person who answered was nice but didn't know how to help the situation as she tried to run the card thru snd it didn't go thru. I then asked for a manager. The manager typed in the info I gave her and sent it to the people I was talking to in front of me. Then she hung up on me. I thought being that it was their company they knew how to fix the situation. Not ever coming back