Asian rep was very arrogant and rude. Terrible location. I really like the one on Westheimer and…read morethe Heights. I also love the one on the feeder off Katy Freeway.

Seamless rental experience with this location!!…read more After my car was put in the shop I needed a rental for a few days. I came by this location and was met with phenomenal service. In no time the employee got me in nice 4 runner and out the door. I had the car over the weekend and when I returned the same guy was working. Again, I was met with quick and helpful service. If I need to rent again, I'll be back to this location simply because of how easy they made the process on me during a time of need.

Worst place ever do not rent cars here. Reserved the vehicle 2 weeks prior of my vacation to…read moreFlorida. Today i went after receiving about 3-4 calls asking me if I was going to pick up the vehicle, they offered me another vehicle because the original vehicle was in for "repairs" they made me and my family miss our trip to Destin and lose our deposit for our Air bnb due to complications of sorting stuff out. The employee was also very rude. Never again going to any Enterprise ! .

My biggest issue with this Enterprise location was the customer service experience with the Asian…read moremale employee who assisted me at both check-in and return. When I arrived to check in, he continued a phone call and did not acknowledge my presence at all--not even with eye contact. I expect at least a basic acknowledgment when walking into a business, especially at a rental counter. That same employee handled my return, and the process was excessively long. He again failed to acknowledge me while assisting another customer, then went outside to check the car, came back inside, and said absolutely nothing. I had to ask whether my return had even been completed. Several hours later, I still have not received an electronic confirmation that the vehicle was checked in. This was a frustrating and avoidable experience driven entirely by poor communication and lack of basic customer awareness. With additional training, this employee--and this location--could perform much better.

This is the worst Avis location ever. They are not helpful, they won't work with you, and they're…read morejust plain rude. I won't go back.

This has been my Go To rental place for years. I live in the Midtown neighborhood so I'm familiar…read morewith how the area has changed, both good and bad, over that time. But let me tell you, the crew at this Avis have ALWAYS been top tier great. They really do care about your reservation. Many of the poor reviews are from people complaining about things that are out of the employees control or are of their own making. The people here still try very hard to make your experience a good one. I also rent through Costco Travel and it's always easy. As for the neighborhood, it's changing and improving. But Avis has always had great security and I've always felt safe while picking up and dropping off. I admit I no longer walk over to the business, but that's a Midtown issue that thankfully is beginning to change. So don't let the low rating fool you. Treat people well and with respect and you get the same. It's not hard. Again, top notch crew, top notch cars (only ever had one problem in all the years and it was easily solved). Love this place and the people. Thank you!

1st TIME... experience with Paula 5/5. FAST and EFFICIENT... 2nd time with GINA... 5/5.. she did…read moreeverything.... literally was a 1-man show. She got through 5 customers within 30-40 minutes. Wasted no time and super efficient as well! Super impressed. Will be going back

I've rented from this location twice. Both reservations I made through Cost Co for a 6 pm pick up…read more I was called both times in advance by the location to advise that they close at 6 and I would have to arrive no later than 5:45. Although I appreciated the heads up, I would prefer to not be able to schedule a reservation at an unavailable time. For both reservations, I reserved a full size SUV as I was going 1000+ miles each time and wanted the extra room. The first time, I was told SUVs weren't available so we were upgraded to a van. I appreciated the upgrade as it was waaaaaaaaaaay more room. The second time, we were given a Toyota 4runner. I loved the size but was disappointed in the condition. There was damage on the windshield and maintenance was required. I think the rentals should be serviced and road ready at pick up. Overall, the service is friendly but they could do a better job with the rentals offered. The location is crappy and the parking lot is small.

Disclaimer: this review is related to an insurance claim filed due to Hurricane Harvey as my car…read morewas flooded and completely totaled. I never use Enterprise (my company uses Hertz so I always go through them), but my insurance company is partnered with Enterprise so I wanted to make my life a little easier. And this branch is super close to my house. It was an unpleasant surprise when I walked in and saw a bunch of people crowded inside with a waitlist of ~20 people. (I guess not that surprising, but still unpleasant). There were 50,000 car claims filed in Houston due to the hurricane and they were having to bring thousands of rental cars in from other cities (not just Texas, but NY, WA, etc.). Everyone was waiting patiently (like, 3-4 hours) to get their cars as people were returning them, and I was very impressed by Alicia and Nikita's ability to stay calm and bubbly and deal with angry customers. They were doing everything they could to help (no laziness, I know they had been staying hours late past closing time the past few days to help), providing regular updates, joking around with the customers but also staying professional, and that's all I could really ask of them in this situation. After about 4 hours it was finally my turn on the waitlist (last of the day!). Alicia actually drove me to another branch location to get a car (and again, this was after closing time). I can't stress how much I appreciated their hard work. I was finally entered into the system by DeVonna, who was brand spanking new but still very friendly and helpful. I can't speak for just everyday, regular car rentals, but in times of crisis and chaos, this branch sure knows how to make everyone feel calm and as best as they can!

The main areas that need improvement are customer service, communication, organization, and phone…read moreetiquette. There are times when instructions are not communicated clearly, which can leave people confused about what they are supposed to do next. Better communication and more detailed explanations would help ensure everyone understands the process and expectations. Another area for improvement is handling phone calls. Hanging up on customers or ending calls without fully addressing their questions can come across as unprofessional and can leave people feeling frustrated. Calls should be handled with patience, professionalism, and clear communication. Overall, improving communication, organization, and customer service skills would create a smoother experience for both employees and the people being assisted.

Can't wait for this company to fail. The customer support is a f*cking joke! I got a parking ticket…read moreby mistake got it resolved and the money returned back to them from the owner of the lot. hertz is making it complicated as f*ck for me to get my money back. Do not recommend, plenty of other rental car companies out there. No need to use this trash a** company

It seems the theme of my reviews today is "You get what you get"…read more I reserved a manager's special for an EV car because I'm traveling to Arizona (my work schedule didn't allow me to travel via train like a sane person and I don't trust Frontier airlines) I arrived and didn't really see any EV cars. While the woman attending to me was nice, she asked me,"Do you absolutely need an Electric car" and from the past reviews I already know what was happening but I was already on a time crunch and I should have already been hitting the road at this point. I answered no but asked what she had avaliable and to my surprise, 90% of the cars on the lot had some sort of issue. She was able to get me into a nice little Jeep Compass and they got it cleaned up for me. She hurried back in and when I got in the car, I realized there was no gas in it. I never had a rental car with no gas. It was almost like a "Here, damn" type situation. Of course I took my photo and plan to reach out to customer service to discuss this. What really got me upset was seeing that I was charged extra for being switched to another car. I believe that I shouldn't be charged extra at all for something that they couldn't provide. Honestly, this location shouldn't have been bookable if they couldn't keep up with any demand. I had rental companies before call other locations and uber me to make sure I was taken care of. I could understand if they put me in a full size SUV or a minivan but not for something as equal value as what I booked. Overall, your best bet is to call this location ahead of time to make sure they even can assist you.

I cannot recommend enough SON NGUYEN, Assistant Branch Manager at Enterprise. My family and I were…read morein a stressful situation trying to find a large SUV so we could attend my doctoral graduation at Baylor University. Because it was close to the World Cup, almost every rental location was fully booked with tourists, and after visiting multiple places, I honestly started to lose hope. After a short conversation, Son immediately understood what my family needed. He recommended a Chevrolet Suburban for its spacious interior, room for two baby car seats, comfortable seating for additional family members, and a large trunk for all our luggage. It turned out to be the perfect choice for our trip. What truly stood out was Son's professionalism and kindness. He took the time to walk me through the SUV's features, carefully inspected the vehicle with me, and made sure I felt comfortable before leaving. Knowing that we had less than an hour before heading out of town, he also sped up the checkout process to help us get on the road quickly. Most importantly, Son went above and beyond by finding me an excellent rental rate as a graduation gift. That level of care and thoughtfulness meant so much to me and my family. I went from feeling completely hopeless with no vehicle available to driving one of the best SUVs I could have asked for during such an important moment in my life. Thank you, SON NGUYEN, for your outstanding customer service, professionalism, and genuine kindness. You turned a stressful situation into a memorable experience for my family. Enterprise is lucky to have someone like you leading the team.

Super efficient and nice guys working there. One of the better rental drop off experiences I have…read morehad. Would recommend this place

I ask a simple question to the gentleman over the counter an was completely rude and unprofessional…read moreabout the respond I would recommend no body to go there

The staff at this location are quite pleasant, friendly, extremely helpful, and made the process of…read morerenting a vehicle quite simple. I reserved online and even extended my rental with no hassle. Thank you for your kindness and even gave recommendations on how to save money on my rental.

Customer Feedback - Luxury Living on Wheels My trip from…read moreHouston to Dallas felt like stepping into a world of luxury living on wheels -- smooth, comfortable, and thoughtfully curated from beginning to end. This was, without question, one of the most relaxing rides I've had in a long time . Cost & Convenience Being able to save on gas and let someone else do the driving was a huge plus. Round‑trip cost: $309 Early booking: Normally $79 each way The value for the experience is undeniable. Arrival & Safety Measures Once I arrived, the bus driver greeted me warmly and loaded my luggage into the bottom storage compartment. The attendant then requested my name and license for safety and rider identification. I was very impressed with the security measures -- it felt organized, professional, and reassuring. The attendant even offered to carry my bags onto the bus, allowing me to focus on boarding safely and watching my step. That level of care is rare and deeply appreciated . Seating Experience I was escorted to my seat, and while the service was exceptional, I was disappointed to find the table broken. The attendant tried to fix it -- even using a phone charger to weigh it down -- but it wasn't enough. At this price point, the seat should have been inspected and repaired beforehand, especially knowing a paying passenger would be assigned to it. Still, the attentiveness and effort were commendable. Why I Choose This Service One of the main reasons I continue choosing this company is the way the attendant takes care of passengers and the smoothness of the ride. Pickup and drop‑off locations are both safe and convenient: Hyatt Regency - Houston DoubleTree Dallas Airport Both hotels have staff who are consistently kind, welcoming, and helpful. Amenities That Feel Like First‑Class Travel This service offers rounds of amenities that make the journey feel like a luxury flight on wheels: 1st Round - Comfort Essentials Eye mask Ear stoppers Toothbrush Eyeglass wipes Facial tissue 2nd Round - Cozy Comfort Full‑size gray Sherpa blankets (so soft and warm) 3rd Round - Snacks Galore Kettle chips (3 flavors) Popcorn Oreo cookies Lorna Doone shortbread cookies Nuts (3 flavors) Fruit bars 4th Round - Drinks Soda Wine 5th Round - Meal Options Choose one meal: Turkey wraps (3 variations) Salads (3 choices) 6th Round - More Snacks & Drinks Because luxury means never running out. 7th Round - Warm Towels A refreshing touch to end the ride. Throughout the entire trip, there was constant trash pickup, keeping the bus clean, tidy, and comfortable. Seating Layout & Comfort Outlets at every seat Seats are large, plush, and recline Right side: single‑row seating for privacy Left side: two‑seaters, but spacious enough that you barely notice someone beside you This setup makes the ride feel personal, peaceful, and incredibly comfortable. Final Thoughts No other service out here meets passenger needs at this level. From safety to comfort to amenities, this truly feels like luxury living on wheels. Despite the table issue, the overall experience was exceptional, and I look forward to riding again. Final Thoughts No other service out here meets passenger needs at this level. From safety to comfort to amenities, this truly feels like luxury living on wheels. Despite the table issue, the overall experience was exceptional, and I look forward to riding again. One area I would love to see improved is the brand of water provided onboard. While the overall service is exceptional, the water brand Niagara is known as one of the lower‑rated options on the market based on multiple water‑quality analyses. For a service that prides itself on luxury, comfort, and premium amenities, upgrading to a higher‑quality water brand would further elevate the experience. A small change like this would align perfectly with the high standards already set and ensure every detail, even the water, reflects the level of excellence passengers have come to expect.

I was whispering the whole time a d I was asked twice to use inside voice. It felt condescending…read more The issue was the bus had such a howling sound. It was not quiet at all. So I am guessing that was the problem. I would rather fly from Houston to San Antonio moving forward. Would only recommend if you are going alone or if you do not have any friends.

I would like to recognize Trey for providing outstanding customer service. He has consistently been…read moreprofessional, knowledgeable, and attentive throughout every visit. What I appreciate most is his dedication, clear communication, and genuine care for his customers make the entire experience stress-free. Thank you, Trey for always going above and beyond. Your excellent service is truly appreciated and does not go unnoticed.

tried to rent an additional day...called overnight to add a day, my fault - card did not go thru -…read moreit was an accident, I didn't transfer funds as I have different accounts for different things. Enterprise said card was now locked and I had to do this in person In the morning. I arrived in the morning and let the location know. They ran the card 2 times it did not go thru. I told them funds are there it is locked in your system. The person didn't believe me and suggested I call the bank which I did in front of him and the bank said they got no attempts on their side. I told them again the their Enterprise system locked the card on their side and the issue did not come from the bank. They kept insisting it was the bank and when I got upset they said they were not going to talk to me with my raised voice and to make sure I gave them the key because I was not allowed to leave with it - I could not have another day. My response was that I was not a thief. yes, I gave them the key back and now writing this review. In the middle of these events #2 below was going on as well at the location at the same time. 2) I called the 1-888 number and asked for a manager at 1-888 number. The person who answered was nice but didn't know how to help the situation as she tried to run the card thru snd it didn't go thru. I then asked for a manager. The manager typed in the info I gave her and sent it to the people I was talking to in front of me. Then she hung up on me. I thought being that it was their company they knew how to fix the situation. Not ever coming back