Carchex, total scam!! beware. After my first claim, I no longer get calls returned, payments made to repair shop or reimbursements for moey I had to pay repair shop. Jamal at 877-227-2439 ext 1125 will not answer emails, calls or return calls for weeks on end. SCREW these crooks! Yelp needs a 0 star or negative star rating. read more

Contacted Carchex for used car inspection. First the price is 179.00 then a day later the price jumps up 30.00 because the "contract ase inspector" wants more money! Yeah its only 30.00 but its the principal that matters. Then when I call repeatedly no one answers! I log in and obviously they got my email and phone voice mail but don.t have the class to call me back. As when I log in the information changes to this" "Order status : Pending This order is pending action. You will be alerted when further information is available. Possible reasons for a Pending status include : Mileage fee is required to complete inspection. More information is required from customer. Seller or buyer of vehicle has requested to put inspection order on hold." SEE MY PHOTOS! Their dash board says one thing but the email (photo2) shows their real intent is to get 30 more dollars out of me. They claim it is the location of the vehicle. HA! It is 20 minutes from Detroit! Its not like it is the remote Montana! All the fake reviews by Trust Pilot are just marketing fluff. Don't believe the reviews. read more

This place is a scam! They sold me this dream that they will fix my problems with my car if it was to break down. Its been two weeks now, my car is in the shop and they are trying not to repair my vehicle. They are asking me to authorize a breakdown on my engine and they will come and inspect it again! The shop told me it would cost almost 5 thousand dollars in labor if my warranty company decides not to cover it, and that it isn't necessary they knew what the problem is! I keep calling them and they don't return my Or the shops calls! This is the worst customer service I have every experience! read more

Carchex is impersonating the dealership I go to by sending me mail disguised as the dealership's letterhead. They make the letter look official and vaguley threatening by scaring you with "risks". They mean to scare you into buying "vehicle service contract" you absolutely do not need. read more

I have had not one but two policies and am totally sold a bill of goods. Only had three service calls and each time was hassled and put through the wringer getting my claim paid. Then when i asked for my rewards for which I am supposed to get, get a you must call back and speak to someone else. Then they have the stones to try to get me to signup again when if they wanted to do the right thing should refund my money as this place is all about taking your money and not giving proper service. read more

Great sales team. Who assured me *explicitly* that my truck would be fully covered for everything but mufflers/shocks/brakes/filters Under my new *platinum* level warranty. I shopped around carefully, and underlined the part in the notes I took when the rep assured me the whole truck was completely covered. Not even close. I'm in the hole for thousands in repairs that aren't "covered" items. When I called to cancel, I was routed to endless muzak and auto-hangups. Call for sales? Get right through. Call to cancel? Muzak and disconnect. I gave them three chances, same result. So after being sold an inferior product fraudulently, and being unable to even initiate a cancellation, all I can do is to warn others: save your money, stay away from Carchex!!! Oh, wait. And file a small claims court case, which they will have to show up to. AND send certified letters to the State Attorney General and BBB, requesting an investigation and follow up. AND write reviews about my experience *everywhere*. And see if I can't get an investigative journalist interested. The possibilities are endless....... read more

This company is extremely unprofessional. They send you to American auto shield once a claim occurs, My car has been to 3 different shops over the past 3 months for an ongoing investigation to determine the cause of failure to my transmission. This company will require shops to do additional test on your car to try to find ways of not being responsible to cover a claim. The unprofessional side is the countless number of mistakes this company makes and they take no responsibility for them. The information they ask the shop for is not enough information once they retrieve the results. Don't do business with these guys, I purchased my contract through carchex. read more

Buying a warranty from them was one of the biggest mistakes of my life. I took my car in for service on June 21st. 2018 . The shop said it would take two hours to fix , it took twenty two days!!! CarChex has to send someone to the shop to inspect the car. Then it takes them three days to tell the shop oh by the way check the car for this or that. Then they call you to ask for your service records. Then that takes another week. So after nineteen days!!! THEY FINALLY !!!! Fix your car. BUT they want pay the total bill. I was in a rental car for twenty two days. They do not pay for your rental expenses. Because all of us can go without a car for TWENTY TWO DAYS!!! You know getting to work, the market etc. THIS COMPANY IS TOTAL CRAP. That hundred dollar deductible could cost you hundreds or thousands of dollars. Do not buy their warranty it sucks!!!! read more

I purchase a 5-year contract through Carchex, and they put me with American Auto shield. One thing I was not informed of is there a set rates. The mechanic May charge One price but the contract company is only going to pay a certain amount and if it's more you're going to be stuck with paying that. Even if your repair is covered you still may have more out of pocket than your deductible. I just had a and repair done and most of the things were covered. The total bill was $1,074 yet I still had to pay $631 when my deductible was only $100. One instance is on labor the mechanic wanted to charge 2 hours labor but the contract company only wanted to pay one hour labor. So I had to pay the difference. Not one salesperson selling me the contract told me that. So it boils down to even if the part is covered under the contract they may not pay a hundred percent of the cost after you pay your deductible. read more

Carfax is an excellent company. I have nothing but great things to say. Excellent, friendly customer service & very quick to resolve issues. They emailed me back in a few hours & my problem was resolved immediately. I highly recommend this company. They offer very fair rates & all tiers to cover a vehicle to your needs. Thank you! read more

Unfortunately, the service to cancel a policy is not as simple as the service to start one. I have had to make 3 attempts to cancel a policy with no luck and I am getting ready to sell my car any day now. The sales rep is no where to be found nor is anyone to help. I am forced to block payments via my credit union. Really? Unfortunate ....AGAIN... read more

I did speak with Jason the Business Manager at Carchex today and he was very helpful with meeting my needs. Thanks, Jason N. read more

Paid for Carchex to perform an inspection on a vehicle I was interested in buying. At time of purchase they told me car would be inspected in 48 to 72 hours. I checked back in 3 days later. They claimed they had no record of my transaction and refused to give me a refund. They stole my money and performed no service. Repeated attempts to get my money back and they claim they have no record of me yet the charge shows up on my credit card. DO NOT USE THEM!! read more

I was stolen from!!!! Zero Stars So a bit better than a year ago I bought a policy after buying a 2011 BMW 535i. It had 133000 miles on it roughly. Ran like a top. I dont drive it that often. In November after about 2751miles of driving I heard a hell of a racket coming from under the hood. I had it towed to an ASE mechanic. He was busy so I told him when he got around to it to check it out I have a policy that will pay for the repairs. I have 4 other vehicles so it really wasnt pressing. It was discovered after a good while that a timing belt tensioner and timing chain needed to be replaced. The mechanic made a claim on my behalf. After pics sent to Royal who handles the policy I bought apparently not from Carchex and an adjuster came to look at it he also concluded that it needed a timing belt tensioner and possible motor replacement. After about 2-3 weeks I received a call from a claim prossesor that the claim had been denied because they Royal/Carchex decided it was preexisiting. What does that mean...Everything on a vehicle that could break can be labeled preexisting. Immediately I filed a review....After over a month goes by with nothing, no call, no letter, and after many calls from me I decided to just cancel the policy and get a refund. I figured at last Id have enough money to try to fix the car I paid in $2013.55 in a year almost to the date. Today I receive a refund check of $807.49. Seriously your going to keep a little over $1200.00 when you said the car had preexisiting conditions. How does that work. Its like stealing and honestly Im more than pissed. This has been a horrendous experience and I have a bad taste in my mouth. You should do better Carchex and stand behind what you sell. You can bet Ill be calling them tomorrow. I better get to bank in the morning before they cancel this check. Ive been stolen from!!!! read more

I put in an inquiry and they called me 2 days later to get the basic quote for me, standard procedure. After getting the final quote I could hear the guy clearly but just wasn't understanding the monthly correctly. The guy was extremely impatient and was in a "buy or get off the phone" mindset with answers like "You seem to hear everything else I am saying but that, what's going on". Finally I asked him just to email me the quote and he sighed then said "Bye" and hung up the phone. Really? read more

At first I was happy to know that I got a warranty that would cover what I wouldn't have to come out of pocket with--but that's what I had thought. I spoke with a couple of people- i will list names but I am going to BBB about them. My car was at a repair facility and it took carchex 3 days to get that approval while I explained my situation of my car being my only transportation and I could lose my job due to me not having funds because I was paying off bills and didn't have Lyft or Uber money(it's expensive) I was told by a female representative , I would come out of pocket with $359 and than I was told by a male representative that I am actually going to be coming out of pocket with $637 dollars while they pay only $117 and i was told that they couldn't tell me the EXACT price upfront until they know but it doesn't make sense, how are you going to pay for something that you don't know the exact price of? How are you going to prepare to pay money for an apartment if you don't know the cost until the last day ??( getting my point?) Warranty supposed to help cover most of the part but why have a warranty if you're paying the majority of what they're not. I don't suggest this company unless you wanna be scammed and in confusion. I was referred by my mom and we both decided to find a better warranty-long story short they got upset and hung up on me and my mom face once we explained how they didn't make any sense of taking care of the situation financially read more

Horrible! I put in a claim and never heard anything back. Was put on hold for more than 2 hours each time just check status of a claim. I spoke to two managers at 2 different shops and they both said Carchex is one of the worst. I am still on hold 3 days later trying to cancel. I think the Pat Goss hold music is meant to make you hang up as it repeats the same thing over and over again! read more

This service is a SCAM! Buyer beware. My car has been at the service center for TWO WEEKS now while I have been waiting on Royal Administration to "approve my claim". I received notification today that it has been denied and they are not covering the diagnosis fee (which is REQUIRED as apart of the claims process despite them sending out their own "adjuster") or covering the cost of my rental while they dragged their feet in this case but Carchex has its hand out requesting more money when they are not honoring their own warranty! read more

I bought a vehicle and considered getting an extended warranty, of course this company pops up because they pay for the advertising. First I speak to a rep while driving and understandably I want to shop around a little more, so I'm put on hold for the "manager" to pick up. This of course is a tactic in sales. I said several times I wanted to do more research on the company and look at others. They kept stating they were an "A" rated company with the BBB which means very little. The BBB is useless now and is bought and paid for by the companies it is supposed to protect consumers from. That's another story though. He threw around Edmonds etc the guy would not let me off the phone I had to hang up and of course he called back 3 times. so annoyed, I answer. He had a smart reply of, "I must have ran over the cord." I stated my stance that I'm shopping and I do not feel good about the pressure he is trying to apply to me to buy his product. So, then this genius throws in the fact I hung up on him. I was so annoyed if I was going to buy his product, I am surely not going to now. I come on here and see they have an over 50% one star rating... wow, I almost made a mistake. To think I was actually going to purchase this product because it sounded like a great deal. **UPDATE** The CEO Jason(the title in the email) contacted me by email to apologize for the managers behavior stating they will rectify the situation. I'm not sure if they have done so, but I do appreciate the person reaching out to apologize for the extremely rude and pushy behavior of their staff selling the product. read more

This is the worst car insurance warranty I've ever had every time I take it to the shop they call me and ask me a 100 questions why I took it to the shop to the shop then it takes anywhere from 1 to 5 days for their adjuster to go look at your car that before they can start work on it. They try to find every reason not to pay for stuff. Never again will anyone I know use carchex. read more

Their standard contract has a fixed labor rate that's below market cost in most areas but they won't tell you this up front. I found out after reading through the contract they mailed me. I called to complain and the customer service rep said they would email me a new contract changing the labor rate to market rate but they never sent anything. I can only assume they were stalling until my 30 day cancellation period ran out. So I tried to call and cancel but it turns out you can never reach anyone in the cancellation department. Also there's no way to cancel your automatic payment because they never provide you with any online account log in. You have to handle everything over the phone. To be safe I went ahead and sent them a cancellation in writing using certified mail. I also blocked their name with my credit card but the next month they changed the name of the company charging me and changed the amount by a penny so it would escape the block. Seems that their business model is not in providing any service but in making as many fraudulent charges as they can before they are shut down. Stay away from these slimy crooks. read more

Run! First Impressions are important. Sale Consultant Eric Rivers was very rude to me when I told him that I needed to hold off for a few more weeks for signing up for the Platinum package. Before I could say another word, he hung up the phone rudely. If he's comfortable in disrespecting a Potential customer, I would only imagine how they would be when I'm in need. I know you probably don't care Mr. Rivers, however sales is not your thing. I will go with Endurance Warranty Mr. Rivers. Thanks Sir! read more

This is only the second review I've ever written and I have to say, Carchex has earned an awesome review. Its not often you go from a one to a five, but Carchex has done just that. As a customer you don't have transparency; not even when you think you do. As a customer, all you know (essentially) is what you're told. If a repair shop you believe is reputable tells you that the repair will take "X" amount of time, and the parts will cost "X" amount of money; then you take those cost to be pretty close to accurate. Consequently, when the warranty company comes back and say's they're only going to cover something less than the full cost of the repair minus your deductible; it's natural to feel like the covenant has been broken. It's also easy to lose patience; especially when your car has been in the shop for four days and all you want to do is to be mobile again. The whole process just starts to feel horrible, and wrong. That is, unless there's a human being somewhere out there willing to step in and navigate the insanity. For me, Carchex customer service provided that human being. When Sharon, the Claims Support Manager at Carchex, stepped in the entire process became clear. Though it was true that the warranty company was not covering the entire cost of the repair, it turned that was happening because the repair shop was charging nearly double the repair time being quoted by the dealership with a 40% parts mark-up. The situation definitely was not the warranty company's fault; and yet Carchex still took charge, resolved the issue, and covered the difference just to get me back on the road. Who does that? I guess a company committed to its customers does. What Carchex did was more than I could have ever reasonably wanted. Carchex already had my business, today they earned my loyalty. read more

Be careful with regards to using them. The good news is that they paid PART of my claim, however, they didn't pay what they should have. They only paid about 75% of my parts (they pay "like kind"/used cost even if we had to buy them new). More importantly, they only approved $65/hr for repairs. My shop charges $115/hr, which in checking around, is competitive (Firestone is $126/hr and Hyundai $132/hr). When I called to get the $115/hr approved, they declined it. HOWEVER, they said if I take the car back and go to Firestone, they would pay the $126/hr. MAKES NO SENSE. read more

I called to see about an extended warranty. They were pushy and wanted to keep getting my credit card account. I told them I would get back with them by Friday if I wanted the warranty. I didnt want it after seeing all the negative reviews. They will not stop calling me. I have to block so many numbers from them. They even called me from a private cell phone to get me to join. I finally had to basically yell at them to stop calling me. guess what? They still call me. Update: I have an email from Brian Delman saying maybe its someone impersonating his company and that there is no record of me in their system. How can you have a record of me if you dont even have my last name from Yelp? Doesn't matter, ive blocked all their numbers. read more

I received a call from a female representative from Carchex soon after this review. She expressed to me that she wanted to make things right after getting information based off my review and my feedback on the phone call. I will say that based off the actions that were taken to try to rectify the situation has definitely made me satisfied and I truly appreciate the immediate communication given. read more

probably the worst company i've ever dealt with. they sell you a dream and its all a lie. trust me, read all of the reviews on here. all negative, save your time and headache and avoid this company. my car was in the shop for 37 days with no responce, they gave me the run around. my service advisor at the jeep dealership told me they were trying to find a reason not to pay, he was right! stay away, far, far away from this company. scam, scam, scam! i honestly dont know how they are still in business with all these bad reviews read more

If anyone is looking into getting a aftermarket warranty for their vehicle STAY AWAY FROM CARCHEX in HUNT VALLEY, MD. I purchased a aftermarket warranty for my 2003 X5 3.0 so just in case I had any problems with the car, It would be covered. Had a pretty simple part that said it was covered in in the contract and when my shop contacted the company they of course said, it wasn't covered. Anytime you call to set up a policy, they pick up the phone immediately but if you call to cancel or anything like that, you will only get a answering machine. They offer you what seems to be a good rate and even allow you to make monthly payments. They will be more than happy to set you up with a contract and will pick up the phone within seconds but whenever you call to cancel the policy, you'll be speaking to a machine. STAY AWAY FROM THIS COMPANY! read more

I have a 2013 chevy suburban with 183k miles. I knew with mileage that high, my transmission might give before anything else. Turns out it starting shifting hard. Long story short I had signed with carchex auto warranty because I had seen initially their 4 star rating. I contacted a transmission repair shop that will fix and also works with most warranty companies. Today's date is 11/2/2021 and I dropped off my truck back on 9/28/2021. This whole time me and my mechanic have established great communication since day one. However the communication with carchex isn't how their reviews seems. Carchex has not responded to any emails or phone calls my mechanic has sent. Carchex apparently only has one person handling roughly 40 claims and hasn't had much proper training. I contacted customer service numerous times and all I get is that the adjuster has ALL needed information including the estimate from my mechanic but is still waiting for a carfax on my truck. To me and my mechanic, this is upsetting, frustrating, and unacceptable. read more

I recently engaged CarChex to inspect a car I intended to purchase. The web page offers a $139.00 car inspection. When I tried to book the inspection the only option I was offered was $229. A clear example of bait and switch. I needed to have the inspection done so I went ahead and booked the appointment. Upon reviewing the inspection report I determined that the inspector never even started the car. Never checked the items I requested be checked. When I called to inquire why I was told that the inspectors "are not mechanics". Seems a high price to pay to have someone come just to look at a car. I could have done the same things with a facetime call. Would not recommend you use them unless all you require is a cosmetics report read more

If you enjoy jumping through many hoops, delays in response times, numerous exclusions in coverage, overall unsatisfactory results, then CARCHEX is for you. After 24 months paying $219 per mo for a total of approx $4,900 i've "attempted two claims. One was denied outright resulting in my oaying $900+ out of pocket, and the most recent resulting in my paying $400-$500 beyond what CARCHEX authorized to fix an oil leak in my 2015 BMW 328i. And this was inly after numerous phone calls, emails and required photos sent by my self and my dealership service advisor Nice return on a $4,900 investment, eh? Lesson learned. Look elsewhere. read more

I wish I can give this a HALF STAR!!!!!!! Please save yourself the troubles of joining this scamming company!! They will be the brightest best people when selling their Warrenty, and then disappear and hide from all your problems once you're already a customer. Jacqueline in particular, but honestly all of them are wanna be smart asses. ENDURANCE WARRENTY IS THE BEST!!!!!!!!!! They pay for your oil changes, maintenance, AND they cover 70% more on your vehicle. I got the silver power train PLUS from carchex and they won't even cover a THERMOSTAT something that can blow your engine. And if your engine blows, they won't fix it because a THERMOSTAT wasn't listed and it's what caused that problem. Please stay away from this whack company, ENDURANCE all the way!! Trust me IVE LITERALLY BEEN WITH BOTH, and I personally choose ENDURANCE. They always answer, they're always there for you and the people actually care. I'll make it a mission to let people know not to ever sign up with carchex. I have 747,000 followers on instagram ALONE, I will gladly market this scam business for FREE! To save all of you, thank you and stay blessed. read more

I took a policy with Carchex. This was the worst policy I have ever had on an extended warranty. Please save your money and you will avoid a lot of headaches. They are a SCAM!!!!! They are outstanding in selling you a policy with many promises, but when it comes to the actual work to be done you get the run around and more headaches and no payments. My mechanic ending up giving me a discount because he was so tired of their BS. From close to a $1000.00 claim they made an attempt to reimburse him $32.00 and told me to get away with them. If i could I would not have even giving them a STAR. read more

I really did not want to write this review, but as a nurse, I've learned to be an advocate for those who can't speak for themselves. This company Carchex, and their administrator Roya, have got to have the worst customer service I've experienced in life, by far. I paid for an extended warranty with the conpany, but I've received nothing but horrible service. First off, after paying for my month policy price, the next month I got a bill that was not as it should have been. I had to fight with a representative to get that fixed to the price that I was told. They tried to make it seem as though I was asking for a discount, but I was not. So I had a breakdown of my vehicle, and this is where it got bad. I took it to my personal mechanic, but he advised that I take it to the dealer due to the nature of the issue. I did so, and the company eventually sent out an adjuster. They were very rude, short and would not listen to the mechanic that tire the engine down. The simply denied the claim, and just stated it was a " not covered" part, when that was not the case. I have it all in writing, but they wouldn't talk to me, wouldn't allow me to speak with a manager and hung up on me several time. I tried to cancel my contract, but they said they will still charge my account until it's closed, and I won't get a refund. This is very horrible and I hope it doesn't happen to anyone else, but I'm sure it does all the time. Never ever use CarChex or Royal. They will take your money and leave you with ungodly bills. read more

I purchased the extended warranty from Carchex in January and it has been the worst decision I ever made. The company markets itself as the #1 extended car warranty program but its nowhere near, I highly suggest going with another company such as Endurance etc. I took my car in to the dealership to get it inspected and when they called their parent claim company Royal Administrative Services they said they cannot cover my repair because it was 10 miles less than the 1000 mile requirement. Only 10 miles! I was not told any of these requirements when I purchased the warranty and thought it was effective right away! Anyway, when I had no luck with Royal who were very rude and unaccommodating I then called Carchex and they said to send me the invoice which I did and I was hoping they will pay for the repair or at least some of it but they didn't and my car was sitting in the shop for 2 months which I also had to pay the shop rent! because I have not heard back from anyone after constant calls and emails to them but they will just hangup or not answer the email. I WAS FURIOUS! Finally I got in touch with someone on the phone and they said they wont pay for the repair which was over $5,500 they can only take care of my next 2 monthly payments which is basically chump change! I have already paid the company over $1000 and now they telling me to pay for the repair myself! What is the purpose of having your service???? UNBELIEVABLE! I AM SO DISSAPOINTED AND WILL NEVER TRUST THEM AGAIN AFTER THE HELL I BEEN THROUGH. PLEASE DO NOT BUY A WARRANTY FROM THIS COMPANY! SCAM AND RIPOFF!!!!!! read more

After looking at most of these reviews, it is abundantly clear the ONLY positive comments are by those people who have NOT YET had to use their warranty!! If as it seems the customer NEVER actually knows to what extent the repair will be covered ...What then is the value of the coverage??? The customer can't decide AFTER the fact that the coverage was not worth purchasing and receive a 100% refund! One might be better off putting 100 dollars /month in a can and save out for an eventual repair?? read more

There crooks they refuse to pay on claims. They always come up with a song and dance to keep from paying. So don't waste your money paying for something your never going to get. read more

I purchased a warranty from Carchex as my car's manufacturers warranty was expiring. This week my cars shifter was stuck in park and reverse. I took it to the dealership and the entire bill was approved with my carchex warranty! The bill would have been $861 and I only had to pay my $100 deductible. Joe and the team at carchex are fabulous!! read more

When I was researching which company to use for a vehicle inspection it was very difficult. I read many horror stories. I decided to go ahead with Carchex. I am extremely glad I did. They were outstanding. Super fast scheduling and even faster report upload. The inspector was very thorough and did a great job. Very detailed and took many photographs. Obviously I can not speak for every inspection completed by Carchex, but my inspector and inspection was top notch. If I ever need a vehicle inspection again I have no doubt I will be using the services of Carchex. read more

Beat Dealer offered Warranty by almost $1,000! Same Coverage! *I'd like to preface my review by saying that I once used sold cars + dealer extended warranties on those cars, which makes me a bit more critical when it looking at what extended warranty companies have to offer. Quick Overview of my vehicle & chosen coverage package: -2010 Maxima SV fully loaded with 67,000 miles (premium nav/sport) -Purchased Carchex's Titanium Package+ High Teck add-on -3yr/30K coverage (24 month interest free payment plan) *Will be finalizing Monday I contacted 8 out 10 of the top ten warrenty companies I found via extended-car-warranty-services-review.toptenreviews.com and decided that Carchex had the most to offer when comparing all companies through thier BBB ratings, customer reviews, and their quality of coverages. I've sold hundreds of extended warranties in my past life as a used car salesman, so I put my Carchex Sales Rep through the ringer with real world scenarios to try to identify any loopholes where they could not cover a claim. Both he and the warranty parameters passed with flying colors and I'm excited to say I'm quite happy with my decision to go with Carchex. Slight hiccup on communicated quote but was contacted in less than 24 hours and the manager (Tevon) helped explain/resolve the situation quickly. I'd highly recommend anyone who is on the fence with which warranty company they should choose to contact my particular sales rep directly as he was able to answer all of my ridiculous "will you cover this, when that happens..." type of questions AND did so by backing them up with real world scenarios from previous BBB reviews. Another reason I think you should strongly consider this particular rep is that he also informed me that Carchex covers repairs for TSB bulletins that Nissan posts which are normally only covered on cars that are under the manufactures warranty and NO OTHER aftermarket company I vetted does this!! My rep was Joseph Jones 877-227-2439 ext.1173 *I don't know if this allowed via the website but thought i'd try for your benefit anyway read more