Bought my truck from Toyota year ago, and absolutely love my truck. But I dread having to bring it…read moreinto service because of the service drop off. One occasion I waited two hours to drop off my vehicle even though I had an appointment, and on another occasion I booked an 815am appointment and I was not checked in until 845. They could fix this by when they accept cars into the service lines make one line for appointments only and other line for a walk-in customers, because it's very aggravating to see cars who arrived after me get serviced and assisted before me even though I had a very early appointment and now I'm running late for work or my next obligation. Other than that everyone is so helpful, knowledgeable, and respectful and I will always be getting a Toyota in the future!

I brought my 2020 Toyota Tundra to Toyota Chula Vista for regularly scheduled maintenance,…read moreincluding an oil change and tire rotation. A few days after getting my truck back, I noticed the steering wheel starting to shake. At first it wasn't terrible, but it progressively got worse. After a couple of weeks, it became bad enough that I called Toyota to explain what was happening and asked them to take a look at it. I spoke with the service advisor, Enrique, and unfortunately this is where my experience became extremely disappointing. I found his tone condescending, and there seemed to be very little willingness to actually help. He explained that Toyota only rotates the tires and doesn't balance them, and told me that if they looked at the truck and determined the problem wasn't related to their tire rotation, I could be charged a $90 diagnostic fee. What frustrated me the most wasn't even the $90--it was the attitude and unwillingness to help. The conversation almost made me feel as though I was somehow at fault because I waited a couple of weeks before bringing it back. The vibration wasn't severe immediately; it progressively got worse until I realized something clearly wasn't right. My truck did NOT have this steering-wheel vibration before the service. Toyota rotated the tires, and shortly afterward the vibration began. I wasn't asking them to diagnose every possible issue with my truck for free. I simply wanted them to check the work they had recently performed and see if the tire rotation could be contributing to the problem. I ended up calling a local tire shop and explained the exact same situation. Without hesitation, they told me to bring it in and that they would check it out and re-rotate the tires FREE OF CHARGE to see if that resolved the issue. That's what really bothered me. A local tire shop that had absolutely nothing to do with the original service was more willing to help me than the Toyota dealership that actually performed the tire rotation. I have no problem paying for legitimate repairs or diagnostic work when necessary. What I do expect is reasonable customer service, professionalism, and a willingness to stand behind the work that was just performed. Unfortunately, I didn't get that experience here. Based on the way Enrique handled my concern and the overall lack of customer service, I will not be returning to Toyota Chula Vista for service.

Came in for service. Armando Lopez was great. He listened and took down my concerns. Everything was…read moreexplained to me in detail and my car was taken care of.

Probably one of the worst experiences I have ever had when buying the car…read more When we came, everything seems to be fine. We were shown a car that we came for. Test drove it, went around it. Saleperson showed us all the documents, including CarFax report. The report showed that this car was in perfect condition and did not have any issues. We decided to proceed with the purchase. This when the problems started. As we were signing some preliminary paperwork, "new" Carfax report was presented that showed that the car had some minor damages... I stopped and pointed this out to sales person. He seems to be confused and could clearly explain how two paperwork were printed for the same car... He called Sales Manager and I tried to point this out to him, but instead he took it personally and started rasing his voice on me!!! This was unheard off!!! I was ready to walk away from that car, but my parents stopped me, since they were the once who were buying the car and given their age, they did not want to go through hustle of looking for another car at another place. We completed the purchase and walked away from that place. Another surprise was when we came home... The keyfob battery had to be immediately replaced as it was dead. Minor thing but given to what we had to deal with earlier, just added up to the pile. Personally, I will never go to that store ever again and would urge anybody not to shop there, unless you love surprises.

Came in with ONE mission today: JUST test drive. Lol I made that clear from the beginning, and I…read morereally appreciated that they respected it. The girl helping me was not overly pushy or trying to hold me hostage at a desk until I bought a car lol. She asked questions, got clarity on what I was looking for, and let me do what I came to do. Honestly, that alone makes me want to leave a good review. Car shopping can already feel stressful, so when a dealership actually respects your time and doesn't pressure you, it goes a long way. Definitely a good experience.. for now :) I might come back and buy the vehicle I test drove

We looked at a used Honda CR-V. When calling them to inquire about the vehicle, the wait time was…read moreextremely long for someone to answer and this was after 8pm. Spoke to the salesman who was kind of course and seemed accommodating and welcomed us to look at the vehicle. Upon arriving, the vehicle was very filthy and not show ready. When they said they'd wash the car, they ran water over it. There was a bag of chips left in the car and spilled on the floor and a water bottle left behind. Anyhow, we discovered the wires were chewed up. We couldn't believe they'd try to sell a vehicle like that. They stated they would repair this issue so we tried to make an offer but they insisted on us paying $550 more. This worked out well in our favor as we were able to find a nice used car from a different dealership at a great deal.

Can't say enough amazing things about this place. I started out on this journey trying to help me…read moreget out from upside down on a car I owned. From the beginning Justin was incredible wanted to help me get in a car that worked for me and my family not just sell us one. Once we got there there were able to go above and beyond and get my payments even lower. Manny in sales was incredible and took me through each feature of the car I was able to get and not downsize what we could get even though he could. Marcelina even though she wasn't working directly with us answered our questions if Manny wasn't available. Sonny in the finance department was kind, helpful and patiently answered any questions we had and were in and out of there in no time. If you want a dealership that wants to see you happy and not just sell you a car this is the place to go

I've had two very negative experiences with Kia Chula Vista, and unfortunately, I will never…read morepurchase a vehicle or use their service department again. My first experience was during the Memorial Day sale. I was specifically looking for a 2027 Kia Telluride Hybrid in white. After looking at several dealerships, Kia Chula Vista contacted me. The manager, Mark, encouraged me to come in and assured me they could meet the price I was looking for: $40,000 out the door. I spent a considerable amount of time at the dealership, and when they finally brought out the paperwork, I was shocked to see the price was $5,000-$6,000 higher than what we had discussed. When I questioned the difference, Mark told me that "out the door" did not include taxes and other fees, which was not how I understood the agreement at all. I was also trading in my vehicle. Mark told me that if I couldn't find the second key fob, they would deduct $400 from the trade-in value. At Kia Kearny Mesa, no one mentioned an additional charge for the missing key fob, and they actually gave me more for my trade-in than Kia Chula Vista was offering. Mark also told me that no other dealership would have the white Telluride Hybrid I was looking for and that I would not find one at the price I was asking. I ultimately walked away from the deal. The very next day, I received a call from Kia Kearny Mesa. They told me they had just received the exact white Telluride Hybrid I was looking for and that they could honor $40,000 out the door--with no additional fees. After my experience at Chula Vista, I was skeptical and honestly thought they were just trying to get me into their dealership. The manager assured me they were being truthful. I went in, and they delivered exactly what they promised. I signed the paperwork, worked with their finance department, and was out with my new car in less than an hour. They also helped me secure a loan through a credit union at the lowest APR they could find. Kia Chula Vista never offered anything comparable. I also learned that Kia Chula Vista automatically adds a $5,000 markup above the sticker price for additional "upgrades." Kearny Mesa did not do this. The difference between the two dealerships was extremely disappointing and eye-opening. My second experience was with the service department. I received an important safety recall notice regarding the seatbelt and was instructed to schedule the recall service at any Kia dealership. I called Kia Chula Vista and was told by the service representative that the recall was "not available." When I asked what that meant, he was unable to give me a clear explanation and told me to wait for another letter in the mail before contacting them again. This information was incorrect. The recall notice I received clearly instructed me to schedule the repair at any Kia location. I then called Kia Kearny Mesa, and they immediately scheduled me for a service appointment the following week to have the recall addressed. Overall, my experiences with Kia Chula Vista have been extremely disappointing. From the pricing and trade-in experience to the incorrect information about a safety recall, I no longer have confidence in this dealership. I had a completely different experience at Kia Kearny Mesa, where they were honest, straightforward, and followed through on what they promised. They gave me a better trade-in value, didn't add unexpected charges for the missing key fob, honored the $40,000 out-the-door price, and helped me secure a great financing rate. I will absolutely continue taking my business to Kia Kearny Mesa and will not return to Kia Chula Vista for either vehicle purchases or service.

went out truck shopping and luckily ended up stopping by Mossy Automotive Group--and I'm really…read moreglad I did. After visiting a few other dealerships that advertise "what you see on the sticker is what you pay," only to show up and have them start adding so-called "non-negotiables," this place was a completely different experience. Ivan and Willey were amazing to work with. No pressure, no games--just straightforward, honest service. They made sure all the available discounts were applied and walked me through everything clearly. I ended up driving off in a 2026 Ram 1500 with the HEMI V8, and I couldn't be happier with the deal or the experience. What really stood out--even though I came in prequalified through my credit union, they were able to offer financing at a lower APR, which just shows they were looking out for me and not just trying to push a deal. Car buying can be stressful, but these guys made it easy. Mossy definitely earned my business, and I'd highly recommend them to anyone looking for a car or truck without the usual dealership headaches.

I cannot recommend doing business with this dealership based on my experience. After purchasing my…read morevehicle, I've had to deal with two significant post-sale administrative issues. The first involved a payoff issue that required repeated follow-up. The second has been my warranty cancellation, which I submitted on June 4. Despite multiple follow-ups over more than two months and assurances that someone would "look into it," I was left without updates or a resolution. The most frustrating part has been the lack of communication. I shouldn't have to repeatedly chase down issues that are the dealership's responsibility. Once the sale was complete, I felt like getting assistance became extremely difficult. I gave the dealership multiple opportunities to resolve this directly before filing a BBB complaint. I hope they improve their communication and follow-through so future customers don't have the same experience.

I had an exceptional experience working with Vivi at BMW Chula Vista! She provided outstanding…read morecustomer service from start to finish--attentive, patient, and genuinely focused on making sure I was happy with my decision. I'm extremely happy with the car (X6M Competition) and couldn't have asked for a better experience. If you're looking for someone who is professional, patient, and will truly work to get you into the right vehicle, I highly recommend Vivi. Thank you for making it happen!

5-Star Experience at Chula Vista BMW!…read more I recently purchased my M4 at Chula Vista BMW, and the entire experience was outstanding. Natalia and Hammed went above and beyond to secure the purchase price and an excellent interest rate, something you don't often see with an M Series vehicle. Their dedication and teamwork were exceptional. Big shout-out to Anthony for the solid negotiation and for helping make the deal happen. Monica in finance made the paperwork process absolutely seamless. And Josh did an amazing job during delivery, explaining all the technology features clearly and thoroughly. Thank you to the whole team at Chula Vista BMW for making my car-buying experience smooth, enjoyable, and memorable. If you're shopping for a BMW, I highly recommend working with Natalia, Hammed, and Anthony, you won't be disappointed!

I can't say enough good things about Best Way Auto Wrecking. My 2006 4runner was diagnosed with a…read moreslipped timing chain, I was quoted $10k -$12k at the dealership. Ricardo had it fixed in less than two weeks and it cost me less than what I was quoted. The car runs and drivers better than before, he even got the smog check for it. Highly recommend!!!

When I pulled up to the location I was welcomed in a very attentive way. Ricardo and Felipe were…read moreable to fix the suspension on my car. I hadn't had any major suspension work done on my car in many many many many years, and now it handles better than ever. 10/10 would recommend, in fact I just took my brother to this shop to get some work done on his brakes. Dealership quality work without the dealership prices.

He do good job cheap cars always do for customers he is very nice talking with people good luck Alinread more

Great prices and amazing customer service. Sam was always willing to meet with me and answer any…read morequestions I had whenever I needed.

Was not happy with having my time wasted to give me a ridiculous offer on buying out my car lease…read more I will choose any other company besides ford going forward. Ford is offering employee pricing this month. This is a laugh.

I am writing to formally report an extremely disappointing and unacceptable experience I had at…read moreyour dealership. I believe I was treated differently and discriminated against because I am Latino. The manager, Terry, was extremely disrespectful and unprofessional toward me. While I was trying to speak with him about the problems with the vehicle I purchased, he repeatedly turned his back on me, walked away, and left me speaking by myself as if my concerns did not matter. What was most disturbing was when Terry spoke to a sales representative named Enrique and, referring to me, said, "He's Mexican, he doesn't need a car," and then laughed. I found this comment humiliating, discriminatory, and completely unacceptable, especially coming from a manager. In addition to the discriminatory treatment, I was sold a vehicle that has defects and problems, and when I attempted to get assistance, I felt that the dealership refused to take responsibility. My interactions with both the sales and service departments were also extremely disappointing. Instead of helping me resolve the problems with the vehicle, I was treated rudely and dismissively. I purchased a vehicle from this dealership expecting to be treated fairly and professionally, regardless of my ethnicity or national origin. No customer should be mocked, ignored, or subjected to comments about being Mexican or Latino. I am requesting that this matter be taken seriously and formally investigated, including Terry's conduct and the comment he made in front of Enrique. I am also requesting a proper review of the defective vehicle that was sold to me and the dealership's handling of my complaints. I would appreciate a written response explaining what action will be taken regarding both the discriminatory treatment I experienced and the unresolved issues with the vehicle. Thank you.

Darren Bruce at Chula Vista Ford genuinely earned this review. He handles all the maintenance and…read moreservice on my dream F-150, and he's become my go-to guy for anything I need. I would never trust anyone else as much as him when it comes to my truck. He's always honest, communicates clearly, and gets the job done right and on time -- every single visit. He sets the gold standard for what customer service should look like, and honestly, all those awards you see posted on his desk, he's truly earned every one of them. I 100% vouch and highly recommend him. There's a reason he's Chula Vista Ford's top service advisor. If you're looking for a service advisor who actually has your back, ask for Darren no doubt about it.

No star if I could I made an appointment with a service…read moreadvisor at this Ford dealer to get a diagnostic of the car and at the same time they were going to work on the recall. Bad bad experience I highly DON'T recommend this place to get your car fixed. I brought my car in for a Ford Recall 2015-2017 mustangs for Backup Camera Issues. The advisor said we weren't able to fixed or repair your car because your vehicle has aftermarket stereo even though the stereo is equipped with a camera option and a bunch of lies; So I waste my day of work and my gas of driving two cars ;this is not acceptable. Don't bring your car here to waste money and your time . I took my car and call a different ford dealer and talked to one of the service advisors and explained about the situation ;gave me an appointment ,took car in and got the problem resolved and I didn't have to replace my stereo to OEM. There is options to get a different opinion from people who are not interested in money but want to get the best possible solution and fixed the issue.