Darren Bruce at Chula Vista Ford genuinely earned this review. He handles all the maintenance and service on my dream F-150, and he's become my go-to guy for anything I need. I would never trust anyone else as much as him when it comes to my truck. He's always honest, communicates clearly, and gets the job done right and on time -- every single visit. He sets the gold standard for what customer service should look like, and honestly, all those awards you see posted on his desk, he's truly earned every one of them. I 100% vouch and highly recommend him. There's a reason he's Chula Vista Ford's top service advisor. If you're looking for a service advisor who actually has your back, ask for Darren no doubt about it. read more

No star if I could I made an appointment with a service advisor at this Ford dealer to get a diagnostic of the car and at the same time they were going to work on the recall. Bad bad experience I highly DON'T recommend this place to get your car fixed. I brought my car in for a Ford Recall 2015-2017 mustangs for Backup Camera Issues. The advisor said we weren't able to fixed or repair your car because your vehicle has aftermarket stereo even though the stereo is equipped with a camera option and a bunch of lies; So I waste my day of work and my gas of driving two cars ;this is not acceptable. Don't bring your car here to waste money and your time . I took my car and call a different ford dealer and talked to one of the service advisors and explained about the situation ;gave me an appointment ,took car in and got the problem resolved and I didn't have to replace my stereo to OEM. There is options to get a different opinion from people who are not interested in money but want to get the best possible solution and fixed the issue. read more

I called to schedule an oil change and they set me up with their Mobile Oil Change the following day. Andre @ FORD service called to let me know who to expect and when. Alexis communicated with me as to the time he was arriving. Courteous and efficient he got my oil changed and my 30,000 inspection done right at home. Super helpful and Excellent service Thank you, Jan Schultz read more

I drove to multiple fords, from Orange County to Chula vista looking for my dream car and they made my dream come true!! Thank you Terry & Gabriel!! They are great and made me feel so special during such a special time! The communication was what really drew me back in. They kept in touch with so many updates and that's what made me come back to Chula Vista Ford. Absolutely obsessed and we will be coming back for future purchases, they make the hour drive worth it! read more

Chula Vista Ford - My dream Bronco! - Auto Parts & Supplies Near Me - Chula Vista, California

A family Member purchased a certified preowned car here and they've had the car for about 7 months and it suddenly broke down, took it to a dealership to get it checked out and they were told it's most likely to be an electrical problem. Not sure if I would recommend this place and this is unacceptable for a car to break down so quickly, I told My family Member to check the Lemon Law!!! read more

Had a bad experience with the service department. They basically forgot to do my alignment, and it ended up ruining some tires. My vehicle is due for service and I have the extended warranty so I figured I'd give them another chance I mean, how bad could they screw it up this time? I chose the service where they picked up my vehicle and dropped it off when it was complete so the two stars is for the porters who did an amazing job because they were some really nice guys. Otherwise this would've been in one sta. I specifically asked when this was dropped off that I wanted to have my spare rotated in on my bronco and to have the brakes checked, which is normal for the 10,000 mile service. When it was returned to me, I noticed the spare hadn't been rotated and in fact, they didn't even rotate any of the tires because they said my wheels had locks in fact they do not have locks. Very disappointed and will never go back there even though it's just down the street from me. If they couldn't get the tires off then how did they check the brakes?? read more

Chula Vista Ford - As you can see none of these wheel lugs have locks on them - Auto Parts & Supplies Near Me - Chula Vista, California

Very happy with the service team! They explained everything and went above and beyond. Couldn't recommend this place enough for all my car service needs. read more

Service manager is incredibly disrespectful only tries to scams the insurance and doing some bs service took my raptor 2 times in a week saying it was fine later 2 days later same problem happened like if it was never fixed the first time just wasted my time and took insurance money never bringing my car back if you are here trying to buy or take car for service please stay away from chula vista not make the same error like many of us go up north read more

Just for the initial start of car shopping: easy to talk to on line, arrive at an agreed time, short test drive, all questions answered, an overview of the deals available at the moment, and some other options to consider. Friendly, respectfull, no games, no serious pressure, nothing but geniune customer service. If it's a ford, Chula Vista Ford seems to be the only dealer in San Diego so far that's on the level. read more

From start to finish, my experience with this dealership was nothing short of exceptional. I buy a lot of vehicles, and I can honestly say this has been one of the most positive car-buying experiences I've ever had. Buying a vehicle can sometimes feel transactional or pressured, but that was the complete opposite here. The entire team was incredibly friendly, personable, and genuinely easy to work with. They took the time to answer every question thoroughly, never made me feel rushed, and were transparent throughout the entire process. What truly stood out was how accommodating they were. They went above and beyond to make everything smooth -- including waiting for me to arrive to pick up my vehicle even though I showed up about 15 minutes after the dealership had already closed. That level of customer care is rare and speaks volumes about how much they value their clients. I felt respected, heard, and genuinely appreciated from beginning to end. Car buying is often stressful, but they made it enjoyable. It felt less like a sales transaction and more like working with people who truly care about the customer experience. Professional, honest, responsive, and just overall a pleasure to deal with. I would absolutely recommend them to anyone looking for a vehicle and wouldn't hesitate to purchase from them again. read more

Went in to take a look at a raptor the other day, found the one I liked and started talking numbers. The sales manager was super friendly up until it was time to talk numbers and completely changed his tone. Long story short, the numbers were too high for me and the manager folded the quote and dropped it on the floor. He made it seem like I was crazy for wanting a better deal, He was pushy and dared me to find a better deal somewhere else. Needless to say I shopped around and found a better deal. read more

3-18-26 took my ford with 40k miles for throttle hesitation problems. They kept car three days and after multiple tests, they said it was a spark plugs. so I paid around $500 for new plugs. 4-1-26 took car back because problem was not fixed 4-7-26 I haven't received any updates after one week so I called advisor. Jose Gomez said they are still running test. 4-14-26 another week and I still haven't heard any thing. I called and Jose said it was transmission which is 5k !! Jose even said this issue is common in this model. WTH!!! I asked for a refund on the spark plugs they put in since obviously it wasn't the issue. I even offered to pay the diagnostic fee and Jose refused. Since when do you pay for repair and the car is not fixed? Service advisor Jose Gomez is like getting a nice waitress at a restaurant but still getting horrible service. No car with 40k miles should ever need a transmission. Ford has definitely gone down hill. STAY AWAY FROM FORD CV SERV DEPT and don't buy Ford. read more

I would like to sincerely thank Sergio Hernandez at Chula Vista Ford for his outstanding customer service. From start to finish, Sergio went above and beyond to make the entire process smooth, stress-free, and truly enjoyable. His professionalism, extensive product knowledge, and genuine willingness to help made a lasting impression on us. We especially appreciated that Sergio personally delivered the 2026 Ford F-250 directly to my home, which was absolutely excellent service and truly exemplifies his dedication to customers. This level of care is exactly why we continue to return to Chula Vista Ford for our trucks and vehicles. Every experience makes us feel valued as customers, not just another sale. I'd also like to recognize Samuel in the finance department, who was equally exceptional. He was clear, helpful, and highly professional throughout the process, making everything easy to understand. It's evident that this dealership has an exceptional team that works seamlessly and truly cares about its customers. Overall, Chula Vista Ford consistently delivers top-notch service, and we highly recommend them to anyone looking for an outstanding vehicle-buying experience. read more

almost 3 hours waiting for an approval on a car that I was led to believe would be a positive outcome. I am disabled with PTSD, a severe domestic abuse survivor, and mentioned that walking in that I can get triggered easily. They don't care. Money is all these people care about. Started out with 500 down, then went to 1000. Then got a friend to loan me 500 so I can get 2000.00 they wanted down. Then, when I get that, they come back and tell me 3200.00.. I don't have that. They refused to work with me even when i'm standing there in tears.. Not to mention I was treated horribly by the men at the front desk because my hair and make up weren't pristine enough for them , apparently. The guy acted like he was "being forced to deal with me" read more

The first time we went to the dealership with my daughter, I did not feel comfortable with the salesman. Mansplaining and talking as if we could afford what e wanted. My daughter was determined to get this vehicle and Chula Vista Ford was the only dealership to have it. We called and made an appointment with Patricia. She was amazing, extremely professional, kind, hard-working, and an advocate for her customers. I would only recommend Patricia if you're looking for a new vehicle at Chula Vista Ford. Alex, the new manager and Jackie were also incredible and went above and beyond. Patricia Alex and Jackie will be assets to create an updated environment with being an open minded way of thinking. treat, speak and be extremely professional at all times. We left with a beautiful vehicle and appreciation. I recommend this for. read more

Chula Vista Ford - Auto Parts & Supplies Near Me - Chula Vista, California

Very disappointed in this place they kept my truck for a month when returned which was a Saturday my service advisor was not in so left my truck keys in front desk I see a dent in my running boards I immediately call my service advisor and left a voicemail I did my get a cal back so I call the advisor again following my business day who asked me to send him pictures. I sent him pictures, several emails and calls the til date have not received a call from Chris. If I could leave a 0 I would read more

Chula Vista Ford - Auto Parts & Supplies Near Me - Chula Vista, California

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Pretty awful customer service. I went in with a friend, looking to order a part. Mind you, there was absolutely nobody in line. You could tell the rep was one of those people who aren't interested in helping, just taking your money. His name is Luis. My friend requests a part that they looked up in the manual for reference. The rep agrees to order the part, says sign and pay. He pretty much wants us out of his way. We come back, days later. We check in. First things first, the part isn't the one requested. He starts to argue and says he's not the one in error. The moment he starts arguing, we already knew he had no intention in wanting to help resolve the issue but instead escalate. He said because it was it wasn't his mistake, a restocking fee would be applied. After all the time wasted, waiting for a part, he has the audacity to ask if we wanted to order again? Absolutely not. Don't do business with this dealership. They will likely scam you out of a part and charge you a fee for "your" error. Don't do business with Luis either. He has zero intention in accountability or customer service. Would never go back again. Would not recommend. read more

Worked with Carlos and Gabe and they were great! This was my last stop after going around to dealerships for 3 days. Immediately knew this was the right place! They were knowledgeable about the car they were selling (not the case at other dealerships), took the time to show us every single feature the car had and answer all questions. Worked with us to find a price that worked for all of us. They didn't have the color car we wanted, so they went and picked it up from another location and delivered it to our door. Really great guys! read more

Mal servico, mucho tiempo perdido y no solucionaron el problema de mi carro. es la segunda vez en esta ubicacion y los empleados no solucionan read more

Never written a review in my entire life but this experience is just unbelievable. If I could give this customer service 0 stars I truly would. My advisor is John and from the very beginning just has been a tremendously HORRIBLE experience. I bought a 2024 mustang from them and it blew at 20k miles, don't get me wrong I'm not mad about that it's under warranty and not completely their fault, but from the second I got my car towed into the dealership I went up to him and ask for some help and explain to them how my car just turned off and wouldn't turn back on. John straight up said "as you can see there's only 3 of us in today and I'm a little busy so whenever your wheels are on the ground come bother me again" with complete attitude. Fast forward to 5 days later John finally calls and says "I got your engine ordered it'll take 5 days to get here and 5 more days to put it in" I then obviously asked about a rental vehicle to get to and from work and he says I can't get anything directly from them because I'm not 25 and to try out enterprise like if it's my job. Fast forward to today, enterprise called me and said ford made a reservation for me to get a rental. I go into enterprise and they tell me ford only is covering 40% of the rental and so I call John again and of course no answer, I then call the front desk and ask to speak to John which he got mad about because I guess the front desk called all of his coworkers. He then finally calls me and we go back and forth about how he only put it to cover 40% rather then 40$ long story short he changes it to 40$ and then they tell me that I can only get a car that is ford, which the cheapest one at the enterprise John sent me to was 48$. I call John to explain and the second he answers he sighs and says "you calling again? We have 40 cars in right now I wish I could get to work" then I explain that the cheapest one is 48$ and he goes "sounds like it'll be 8$ a day for you" I explain to him that I'm Not paying anything because I bought a new car, they didn't want to give me a rental at the dealership because of a new rule supposedly, and the car is barely hitting 20k miles, and I barely owned it for not even 3 years and he expects me to just be okay with paying out of pocket for a rental? He then goes "if you really want me to bother my manager for 8$ a day then I'll go and bother him but it's only 80$ for the entire rental" I then explain to him again that I'm not paying and to go ask for a raise because it's unacceptable, he then goes "omg I'll go ask bye" and hang up. I have genuinely never received so much attitude for simple questions and I have never met someone who thinks their time is so much more important then other people's time until I spoke to this guy. Seeing the reviews on this ford dealership makes a lot of sense on why yall don't even have 3 stars. The customer service is ridiculously embarrassing, I think most workers in there need indefinite time off as a treat since I guess they are too overworked and need a break. read more

We went to the dealership to purchase a new car that they had in stock. We were using the Costco auto program. They didn't want to show the Costco pricing sheet. They just sat us down and made us wait while the sales person was just hanging around doing nothing. There are many Ford dealers, shop around for a better one. read more

I went in for an oil change and ended up waiting for 3 1/2 hours without any updates. When I got home, I discovered that the inside of my car was covered in oil. I had to make the trip back for them to clean it up. Upon my arrival, I requested to speak with a manager or supervisor, but I was told that no one was available. I never received an apology or a follow-up call from the manager despite my request. This has been the worst service I have ever experienced. read more

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They advertise prices, you go through with a salesman and then once you are in the final process they back out. Bait and switch, not to mention illegal! read more

Got my first oil change at ford CV. Thank you John in the service department for all your help! Very communicative and helpful ! read more

I had the good fortune of working with David Levie on purchasing a ford lightning. He was very communicative, patient and most importantly not at all pushy. He did a great job of getting us a good price. I look forward to working with David on a future purchase and recommending my friends and family to him. The lot itself was well organized and David was ready and willing to get keys for all the vehicles we wanted to check out. We had a really positive experience at Chula Vista Ford. read more

Chula Vista Ford - Auto Parts & Supplies Near Me - Chula Vista, California

Bad customer service and lack of organization. I set an appointment with them for an oil change and they gave me a confirmation voicemail which was nice. I show up to my appointment and the service attendant said there were no records of my appointment. So I had to reschedule the next day, but told me to make the appointment an hour earlier to give them enough time. So I show up the next day and I parked at the service lane. I waited over 25 minutes only for another service attendant to tell me they were overbooked and couldn't take care of my vehicle that day. Total waste of time, two days in a row. Go to Ford in Poway which is much better. One day, my appointment request wasn't received on there end, but they took care of me anyways. Or go to Valvoline, no appointments needed. read more

I would leave a 0 I got my truck for commercial and they said they can help me put a tracking device on my truck ! As soon as I buy truck they said they can't help ! No issue I found another company that can help but was not cool from ford they said if I cut any wires my warranty would not be covered that's why I wanted them to do it ! Then I found a company that I just plug in a device to the code reader and it work ! No need to cut wires ! But 2nd problem it's been one year and already 6 time I get in my truck and turn it on and it's stuck in parking I can't even drive my truck !! I learn tricks to get it out of the issue but it's not the key I want it fixed !!! The replaced a part after my truck in the shop 3 different times and when I leave it there they keep it for a week and find no issues but later replaced the shifter and still today I have same problem ! I also complain about my car accelerating gas while I'm at a stop sign with my feet on the break . That was scary . 2nd time happen again when I was coming to a stop sign and I was about to tap on the breaks to stop with no feet on the gas it was wanting to go !!! And still have no issues if I crash because of this I I'll be BS IF I CANT STOP !!! And also sucks I can't get my car off parking while I'm working !! This is a work truck read more

Not sure why the reviews are so low. I had a great experience with Carlos. I was very interested in the Mach-e and he really gave me a great explanation of the car. It was very low pressure and highly consultative. I didn't end up buying the car because my wife wanted something else. But I would highly recommend CV ford and ask for Carlos. read more

Franco and the new manager Alex where so amazing! I had my heart set on a certain car and it had sold before I was able to get there. They worked with me to find something just as good and within my budget. Definitely the smoothest car buying experience my family and I have ever had. Definitely would recommend coming here read more

I normally don't write reviews, but I would like to write this review for Mike Nevins, manager of the service department. He when above and beyond in taking care of my vehicle. He was really friendly and professional and tried to help me however he can for me to be happy. I want to write this review as appreciation thank you read more

Chula Vista Ford - Auto Parts & Supplies Near Me - Chula Vista, California

Bought a used Ford Focus in 2017. The advertised price was very good. The final price was about 50% higher and it included a security system that I didn't ask for. Happy with the car but the purchase was not a good experience. Bought a new Ford Fusion in 2019 at a good end of the year sale price. After 5 years it has been in the shop 5 times- towed in 3 times because it wouldn't start. The second to the last time they said the battery needed to be replaced and the 3 year warranty had just expired so the cost would be $300. A couple months later the charging system failed - not covered by the warranty - $1000. Now 5 years after the purchase with 23,000 miles on the car, the oil pan is leaking which would cost $1950 to replace at Pep Boys. We like the car when it is running well, but not sure we want to keep it with this poor reliability record. read more

Had a great experience at Chula Vista Ford buying a 2024 Ford Maverick. Andres was my great sales rep during the whole process. I first showed up at the last minute on Sunday night about 20 minutes before closing to check things out. Despite this, Andres was patient and friendly and answered a lot of my questions about the car I was interested in for my son. Since the car just got in and was way in the back we set up a time for the next day to check it out. We again sat down and things were very low pressure and he worked with me to take an offer to the GM. No hard upselling like other places that won't let you walk away or imply that this offer is for today only stuff. After the offer, he took me to finance which was also a fairly quick and smooth process and I was out the door in a couple of hours and left very satisfied and plan to return for my next son's car in the near future. read more

Chula Vista Ford - 2024 Maverick - Auto Parts & Supplies Near Me - Chula Vista, California

Wow peeps. Our transaction was started over the phone and ended with 1 sweet ride. Kam and Mark are awesome. They are exceptional representative of the Ford brand. My transaction went smoothly. Flew in from 600 miles away and enjoyed the experience fully. These guys deserve merit badges for their courtesy, respect and support they give to their customers. Highly recommend you contact Kam or Mark and get the deal closed fast! Oh and shout out to Lynn in Finance. She had all the paperwork completed and had everything ready to go for my signature. She explained everything with great detail and also made the BIGO g experience a super sweet experience. Will do business with them again! Would love a diesel dually. read more

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Go to Perry Ford. Classic car dealership bait and switches or not doing what they said they'd do in the final minutes.

Do not come here. Absolutely scam artists. Had a price online for a 2023 ford explorer, took a screenshot, sent it to the sales rep, made an appointment for that car. Get to the dealership, the car is waiting for us in the front. We open it to notice it is dirty.. corn nuts under the seat, dirt all over the seats and floor, very dirty from the outside. Get to talking numbers and they marked it up 12k over what they advertised online. They said it was a mistake but after reading these reviews I know it was not a mistake. Has been reported to Ford. Stay away from Terry and Brando they will just lie to you while they eat chicharrones behind their desk. Most unprofessional and unethical experience I have ever had. read more

My wife and I purchased/leased 11 cars total since we have been together and our purchase today was the best experience we've ever had, helping my mother in law with her purchase. We are basing this off our Sales associate, Derek Kim and his Managers. We originally went across the street to Chula Vista Honda, but our experience was subpar and we left empty handed, without an appraisal for our trade in unless we let them run our credit. We saw the new Bronco Sport across the street as we were driving away and stopped just to take a look. Derek approached us and was very patient, transparent, and knowledgeable, answering any questions we had. He was not pushy at all and very accommodating. We brought offers back to my mother in law and came back today to seal the deal. From just taking a look at the car, to closing, the entire process was easy and smooth. We were so impressed with every employee, with their professionalism and friendliness. We did not feel pressured at all to make any purchase. We felt like the staff facilitated our purchase experience as opposed to other dealers which constantly tried to control the process. We happily drove home with a new Bronco Sport, thanks to Derek! Would gladly go back and purchase another car in the future. read more

Chula Vista Ford - Auto Parts & Supplies Near Me - Chula Vista, California

Went there to look at truck that was on front line both taillights broken mirror broken missing headrests all safety issues makes you wonder how it made it to front line they didn't even care I will never buy a car there read more

I am currently shocked and amazed the same time at the customer service from the parts department at this Ford dealership. Customer service is so horrible. Their storefront is so horrible. I don't understand why they are unable to address my concerns or my issues in regards to a simple part that I ordered over 3 1/2 weeks ago. The item was supposed to be ready in less than five days. They keep telling me that they're going to put the order back in. No one follows through. No one's really doing anything to help me. be very careful about this dealership parts department. I don't trust what they're saying to me, they don't follow up and they don't call back. If you have to do any business in the Southbay, just go to Perry Ford in national city. that is a professional dealership better staff. read more

This reviews are true. Turned my car on Friday it is now Wednesday. No call back from service advisor on updates about the car. Can numerous times. Can't get in contact with that person. This dealership is a piece of (you can fill in the blanks). If I were you I would go to a different dealership read more

Chula Vista Ford - Says it all - Auto Parts & Supplies Near Me - Chula Vista, California

We have aF350 heavy duty we purchased at a different dealership to tow our 5th wheel. It needed repairs and recalls done while we were in Chula Vista so we came to Chula Vista Ford. Darren ended up being our Service Tech and he's been helping us now over a year. He always checks in with us when it's taking a while for a part to come in. We are so grateful for his help and caring attitude. read more

Chula Vista Ford - Darren the service tech that always goes above and beyond for us!! - Auto Parts & Supplies Near Me - Chula Vista, California