BEWARE- This dealership is VERY dishonest. 2 years later, I'm dealing with a 400.00 plus bill from…read morethe KY Revenue for car purchased from them. I was told by the dealership one price "Out the door" but now Due to miscalculations of car usage tax by the dealership, I now have to pay what was NOT correctly paid with penalty and fees that I was totally unaware of. Apparently, they only paid a partial tax on the car to get us out the door THEN to add more insult to injury they send a letter saying that they aren't responsible for the miscalculation of tax! As person that has purchased multiple cars in Kentucky I have NEVER had to deal with this with any other dealership! Not mention the issues that I've had with the car since we purchased- water pump, starter, O2 sensor, oil leaks... NEVER AGAIN IM Very upset and WILL not purchase another vehicle from this place. I advise you not to purchase either.

Brandon helped me get into the car I had been looking at for a while. A pleasant experience overall.read more

Please, please don't bring your business here. For your own sake. They markup cars ridiculously…read more(200% of the car's value) and get you stuck in a loop paying for a junker. I genuinely think these people are predatory with all the crap they get you to sign to highly discourage you from taking legal action. They will harass too. They know people who have to resort to these "BHPH" dealerships usually don't have the means for their outrageous demands on payments, and they don't mind stepping on you! Thanks

Interstate Auto just hooked me up with an awesome deal on this 07 Nissan Murano. Everyone here is…read moreabsolutely great, friendly, and respectful. It's a very chill and layed back environment. I highly recommend anyone wanting to purchase a vehicle to come here for fast, friendly, and efficient service. Thanks so much guys!!!

These guys are the absolute best! Angels! Heroes! Life savers! I honestly can not find the words to…read morethank them enough. My motor blew while passing through from GA headed to MI. They understood my predicament and didn't overcharge me since I was from out of state. They worked with me and worked countless hours to get my car back on the road. Thank you so much Derrick, Steven, Kenny, Mike, Ron and the rest of the staff!

I took my 4Runner in for service and these folks were eager to please and professional throughout…read morethe process. They worked with the owners of the extended warranty I purchased and consistently notified me of what was going on with my vehicle's repair. After realizing they would need to keep my vehicle longer than anticipated (due to the warranty company, not Toyota by the way) they put me in a rental vehicle with no charge to me. This place has re-established my trust in dealerships. I once thought that it was never a good idea to use dealership service departments by feel differently now. Great service from dedicated people eager to help you in as timely a manner as possible.

Drove 173 miles with a mechanic (who I paid $150) to look at what was suppose to a car in great…read moreshape. When we got there the thing had dent and dings all over it the inside was filthy and the car had been wrecked and poorly repaired. they tried to tell me that they did not know it had been wrecked because the carfax did not show it as being wrecked. Any one opening the hood should be able to tell by a the over spray that this car had had front end damage. Do no waste your time with these people. they wasted 8 hours of my time and $150.00 of my money and then wanted me to look at other cars they had. RIGHT!!

We purchased an 04 Chrysler Sebring for $3,600 from these folks. Paid on it monthly. The story we…read moregot was that it had belonged to the owner's wife and had been taken very good care of. This did appear to be true, by the look of the car. But I'm no mechanic. I took it to one though to have the oil changed and without any extensive inspection, he agreed that it seemed to be a sound vehicle. Within 30 days, I discovered that the upper rear ball joints were shot ($600 fix). Then shortly after, the cruise control quit working and the inside of the driver door literally crumbled and the handle broke. Then within another month, a fuse started randomly blowing under the hood, and it wouldn't start until replaced. This would happen sometimes several times a day, or maybe not at all for several days. After a bit of checking, I learned the ECM was failing (code from the car). After about 5 months, a rod started knocking, signaling the end. There was more wrong with this vehicle than there was right. We visited them and explained all this. Wasn't about to sink more money into it than it was worth ($2700 for a used motor alone). They of course reminded me the car was sold as is. The best they could offer us, considering the aprox $3000 we'd already invested in it, was to put us in a car they had that they couldn't sell to anyone else (their words). They wanted another down payment otherwise. This crappy car, they wanted us to pay $2500 for. Felt like they took our misfortune and tried to turn it in to an opportunity for them to make even more profit and move a car they couldn't sell. I will never do business with them again.

After fixing several small problems with my wife's SUV I was told it would be several weeks before…read morea significant drivetrain problem could be addressed. I tried to get an appointment for 3 months but they were too busy so I took it to Lexington for the warranty repair.

Jason Turner at Adams is the best salesman we have ever dealt with And we have traded with them for…read moreover 15 years.

I brought my car in with a bad transmission and was informed that there would be a diagnosis fee of…read more$250. I believe they have that as a gatekeeper because they overcharge so much that nobody should have them repair a car. They wanted to charge me $9000 for replacing my transmission when Kelly Blue Book for dealerships was under $6000. When asked to verify parts vs labor costs they never responded. Do not use their service department.

Came in during their big "sale" was looking at a pre-own SUV. While we were waiting my husband…read morestarted looking up information on it including Kelly Bluebook and they had this thing priced almost $15k over the "what you should pay at a dealer" on KBB. Also noticed right before the "sale" all the prices for the pre-owned vehicles were taken off the wed page. When we pointed this overpriced tag out they completely dropped talking with us about that vehicle. Instead started pointing us to the one and only model that we said from the get-go we did not want. We kept trying to go back to the one we wanted that was overpriced hoping to negotiate on the price but they had moved it off the lot at this point. Very unprofessional will NOT be returning. I know they need to pay for that fancy new build but this is definitely not the way to do it.

I scheduled my Hi-top pro master camper van for service at Mann today and it was an amazing…read moreexperience. Scheduling was easy and precise. I arrived early and they took me right away. The price was fair and better than other local dealerships. I interacted with several representatives in the service department, who all communicated extremely well, kept me updated, were professional, articulate and generally cared for the welfare of its customers. I was pleasantly impressed and enjoyed hanging out there today. I look forward to my next service appointment and my compliments to the superlative staff at Mann. I'm taking all of my business here. Thanks guys!

If I could give this dealership zero stars, I would…read more As an Active Duty Soldier for the past 18 years, I have purchased vehicles in countless different states and in another country, but this dealership and the experience I had here is by far the worst place I've ever bought from. What started out as a great car-buying experience quickly turned into an absolute nightmare. I traded in my vehicle and since the dealership calculated the wrong payoff for my trade-in, they required me to pay $400 out of pocket to completely pay off my existing loan. I left believing everything had been finalized. To make matters worse, the very next day after purchasing the vehicle, the battery was completely dead. I had to get a jump-start and ultimately replace the battery myself. Unfortunately, I had driven two hours to purchase the vehicle, so returning to the dealership wasn't a realistic option. Obviously I bought the train "as-is" so didn't expect anything but that meant another $200 spent. After six weeks, I still hadn't received a statement for my first payment. When I contacted my bank, I was shocked to learn that the dealership had never submitted my new loan paperwork. My loan application had expired and was closed because nothing had ever been processed. My bank had contacted the dealership multiple times but they were left with no luck. The worst part wasn't the mistake--it was how it was handled. When I contacted the dealership, they seemed completely unaware there was even an issue. Their response was essentially, "We don't know what happened. Sorry, you'll just have to apply for another loan." That meant another hard credit inquiry, the possibility of a higher interest rate, (which it in fact did go up) and additional stress because of their mistake. When I expressed my concerns, I was simply told, "That's not our problem." As my temp tag was expiring, I went to the DMV to secure my KY plates. When I arrived, the receptionist told me that they never received the title from my bank. When I called me bank they told me that the Mann Dealership didn't pay off the entire loan and there was still a balance due before they would release the title. I then made the rest of the payment over the phone so I can drive my truck since the temp tags expired the next day. Really frustrating that once again, their mistakes led to me paying out of pocket to fix things. Mistakes happen, but accountability and customer service matter. Instead of taking ownership and working to make the situation right, they pushed the consequences onto me. Between the dead battery the day after purchase and the complete failure to process my financing, this has been one of the worst customer service experiences I've ever had. I cannot recommend doing business here. If you're considering purchasing a vehicle from this dealership, I strongly encourage you to think twice.