I switched to this gym because it was closer to home; I am glad I did. They clean frequently, the…read moremembers are friendly, there are plenty of cardio machines and the employees are helpful (hey, Mercedes, thanks for everything)! The pleasant atmosphere makes reaching my fitness goals enjoyable. I have already referred two people. Bonus: The water dispenser and massage chair are nice perks (especially for the chronically sore).

I was a member of Charter Fitness for several years having opted for the 'Signature Circle'…read moremembership plan when signing up, meaning that I would have access to all Charter Fitness locations. About one week prior to leaving this review, the staff at the Olympia Fields location advised that they were unable to find me in their system. After having my workout delayed by about fifteen minutes and providing all relevant information, I was advised that they would look further into the issue. Following my workout, I checked my bank account to see that I was, in fact, being charged for my membership, but now by Reclaim Fitness. On the date of this review, I scanned in and after changing out, I was approached by two employees who stated that I would not be permitted to work out and that I would have to coordinate with ABC Financial to resolve the issue with my membership. I gathered my belongings and while sitting in the parking lot and on the phone with ABC Financial, Pat Siemsen (a retired Homewood Police Department employee) and a Charter Fitness employee, walked outside to where I was parked and without saying anything, turned around and walked back into the gym. Minutes later, three Olympia Fields Police Officers arrive and tell me that "somebody had called me in as a suspicious vehicle". The representative from ABC Financial advised that Reclaim Fitness had absorbed my account and that I was no longer a member of Charter Fitness, stating that the Mokena Reclaim was now my home club. I had no knowledge of this transition nor was my consent provided to switch clubs. On a side note, it is worth mentioning that the Olympia Fields Charter Fitness is filthy with equipment being used well past it's life expectancy- knobs on the benches are missing, spring grips for barbells are warped, padding is ripped and covered in grime, pins for weight stacks are either bent or missing, and there is an extremely thick layer of dust on all horizontal surfaces near the ceiling (sprinkler pipes, rafters, etc.).

I had a frustrating experience at the Matteson Recreation Center with a front desk worker named…read moreLaura. My dad, who had a stroke, has a valid membership and we came so I could briefly record him working out for stroke survivor awareness, since he's building a platform to help others going through the same thing. I wasn't there to use the gym or any equipment, just to record him, but Laura refused to let me in and was very rude about it. I understand there are rules, but the lack of compassion and professionalism in that situation was really disappointing.

Deceptive practices. I was sold 4 personal training sessions for $77…read more I was told by Kay-Kay (general manage) that it was a winter storm deal to get people in the gym (regular value $288) and that LA fitness would absorb the difference. That it was no commitment, month to month if I wanted to the continue & rate would not change. I was also told that I would meet with my trainer (Marty, who was great btw) once a week for 4 sessions. That weeks 1-4 was body mechanics and basic strength training. if I choose to move forward it would be more nutrition and strength focuse etc... As we signed the contract she throughly pointed out to reassure me that there was no obligation. she highlighted that N/a was placed on term fee, N/a payments due. During my second session 2/13/26, Marty mentioned that I had a package to meet with him once a month. and he had to book this session ahead.. I told him that we were suppose to meet once a week from what Kay-Kay & I discussed. after the session, I talked to Kay Kay who was at first confused to why there was a misunderstanding, she pulled up the contact and explained that I had two sessions left and that I was PIF (paid in full).. She said she was going to honor what she told me and clear it up with Marty and give me a call. on 2/18/26 Marty texted again asking if I had upgraded to once a week package & again confused I replied that Kay Kay had yet to reach out and I'd follo up with her regarding said package. He texted back later that evening stating that he had spoke with the regional manager about the mix up and I was give two additional sessions. On 2/20/26 Marty texted and said tge Matteson location was closing and he wanted to get my sessions booked. I told him I had a minor injury and that I still needed to talk with kay Kay to clarify. On Monday 2/23/26 I called to speak to Kay Kay and was told she no longer works at that location and was directed to call Kirstin at the Chicago ridge location about training package... Kirstin was not available when I called. On Friday 2/27/26 I called Chicago Ridge and spoke with kirstin (who I believe is Kay kay) who said she could not cancel or make any changes and that it could only be done at my home gym (Matteson) I explained the situation about Kay Kay and what was sold to me.. she (Kirstin) directed my to 949-255-7200 la fitness customer service.. I spoke to Adonis, who quickly referred to my signed contract where it stated the monthly fee and agreement. that he could not go by "hearsay" just the contract and 50% buyout. I'm insulted at this point because why would make any of this up?? there was no $77 down or any sort of payment plan mentioned. I told him to cancel and that I did not agree with his verbage of "buyout" because that would imply my participation or knowledge of a "buyin"... he stated that he would need a card to charge the fee and I told him to charge the card on file because again I do not agree with any of these terms or contract that was probably altered after I signed... just tell me it's $75 per session... the bait and switch is diabolical... Adonis said he could not charge my card on file and I did not give him a card to charge so he said I woul be held to the terms of the contract. I hung up the phone and called Matteson back and Jake said he could not cancel and that I had to call Chicago ridge. I then call customer service back and spoke with Tido who said "like Adonis said, there is a buyout fee and he's not going back and forth with me about it" I told him I never agreed to any package or payment plan and that I would be writing reviews on the deceptive practices of LA Fitness on every consumer site. Buyer beware!!!

Down's Fitness is my happy place! Andrea and Lindsay Downs are the best trainers money can buy. The…read moreprogram is second to none in providing instruction on how to make fitness a lifestyle. You get livable meal plans. No workout is ever the same; the music is jamming, and whether you are in the studio or virtual, you feel like you belong. Downs Fitness has the BEST Fit Fam on the planet with a community of people who cheer you on in your health and fitness goals, so you are never alone. No shame, no judgment, just lasting results. As Andrea always says, if it doesn't challenge you, it doesn't change you!

From the owner: It only takes one workout to become part of the Downs Fitness family! Downs Fitness features:…read morevirtual and in person programs: - Downs Fit in Six - flagship 6 week program aims for total body and lifestyle transformation. Includes access to 6 weeks of fitness classes, three 6 week meal plan options, virtual recipe book with 40+ approved recipes, online support group and more. - Circuit Training - Challenge your entire body with circuit training. Join this fun and challenging total body circuits with short rest periods to get your heart rate up and your muscles working! - Personal Training - One on one training, tailored to your fitness needs. Not able to come to the gym? Your location need not limit you with our virtual option. - Downs Fitness at Work - Corporate Wellness Events and Fitness Parties Give your staff a healthy and uplifting experience. Contact us for more details and to discuss your next event. In person spots are limited. Download the Downs Fitness app for drop-in class availability!

This incredible owner walks the walk and talks the talk of no excuses!! The fitness classes have a…read morewide variety from Pilates to Tank Top Tuesday to get you in shape. Nutritional programs to help you with menu planning and helping you be healthier! Great location with classes offered from early morning to evening with private training available. Great asset to the community!

From the owner: We specialize in 1 on 1, partner training and group training, boot camps, circuit training, cross…read moreconditioning training, nutrition education, meal plans, working with individuals with special needs, working with individuals with injuries.

I enjoyed my first trip to this location. It just opened a few months back and I been wanting to…read moreget here and I finally made time. The staff is very helpful and friendly. Great vibes and gym for your exercise routine. I'll definitely be back when I'm in the area and need to get it in in the gym.

This gym is continuously closed and have not been in existence in Matteson long enough to have…read moreissues. Woke up this morning to go workout and nothing. NO lights, NO sign, NO nothing. What the employees don't want to work today? How are they not open and they are 24 hours? Roof issues a couple of weeks, before that other issues. Geez Planet Fitness in Matteson- figure out how to better communicate with your customers.