I switched to this gym because it was closer to home; I am glad I did. They clean frequently, the members are friendly, there are plenty of cardio machines and the employees are helpful (hey, Mercedes, thanks for everything)! The pleasant atmosphere makes reaching my fitness goals enjoyable. I have already referred two people. Bonus: The water dispenser and massage chair are nice perks (especially for the chronically sore). read more

Charter Fitness - #sweatsquad #whereyouat health is wealth! - Fitness & Instruction Near Me - Olympia Fields, Illinois

I was a member of Charter Fitness for several years having opted for the 'Signature Circle' membership plan when signing up, meaning that I would have access to all Charter Fitness locations. About one week prior to leaving this review, the staff at the Olympia Fields location advised that they were unable to find me in their system. After having my workout delayed by about fifteen minutes and providing all relevant information, I was advised that they would look further into the issue. Following my workout, I checked my bank account to see that I was, in fact, being charged for my membership, but now by Reclaim Fitness. On the date of this review, I scanned in and after changing out, I was approached by two employees who stated that I would not be permitted to work out and that I would have to coordinate with ABC Financial to resolve the issue with my membership. I gathered my belongings and while sitting in the parking lot and on the phone with ABC Financial, Pat Siemsen (a retired Homewood Police Department employee) and a Charter Fitness employee, walked outside to where I was parked and without saying anything, turned around and walked back into the gym. Minutes later, three Olympia Fields Police Officers arrive and tell me that "somebody had called me in as a suspicious vehicle". The representative from ABC Financial advised that Reclaim Fitness had absorbed my account and that I was no longer a member of Charter Fitness, stating that the Mokena Reclaim was now my home club. I had no knowledge of this transition nor was my consent provided to switch clubs. On a side note, it is worth mentioning that the Olympia Fields Charter Fitness is filthy with equipment being used well past it's life expectancy- knobs on the benches are missing, spring grips for barbells are warped, padding is ripped and covered in grime, pins for weight stacks are either bent or missing, and there is an extremely thick layer of dust on all horizontal surfaces near the ceiling (sprinkler pipes, rafters, etc.). read more

Nice atmosphere and friendly staff. Great equipment and it's usually not that packed. I love it here

Bad management.... Attn: Anthony M... I pay the $20 a month so i can go to any charter fitness in world or whatever AND bring a friend... So, i took a friend (that happens to be a member at another charter, but only pays the $10-- so, he can't go anywhere else BUT that gym). So, My friend swiped in (like an idiot). I was going to let him go as my guest. Anyway, i was on my 4th set of whatever (we had been there some time) when the "Manager, Anthony M" says my friend has to leave 'cuz "technically" he's a member at another location and couldn't be a "guest" of mine. I checked this with the Managers of my "home" gym and was informed that Anthony M. was on bullshit. So, there you have it. No courtesy given. No "just this time" given. No "you've been a member longer than I've worked here" given. No nada. Anthony M., you suck! read more

This location is the worst location they basically was taking money out of my account and when I went in to see if I had the membership they told me know that they didn't see anything in the system but yet instead they was taking money out of my account I was told by one manager that he will take care of all the money that they took out of my account by letting me get membership turns around a switch managers in the new manager basically told me I can't get my membership even though they stole money out of my account for almost a year be careful because check your account daily Charter Fitness stole a lot of money from me for almost a year they took money out of my account and told me that I did not have a membership with them this is not how a business should be ran read more

I find it sad that they have increased their member ship fee to $25 with additional members $15, yet the water filter has not been changed since 6/23/21. I have emailed Beth Giacomo a few times about the cleanliness of the facility and the water filter. The non-moving parts of all of the machines are filthy with dust, dirt and dried sweat. If I were a franchise owner, I would not want to waste money paying employees to sit on their phones while there are things that can be done to improve the experience. read more

So, the only good things about the gym are the price and location. With fees, a one-person membership is about $15/month. Matteson has several better gyms, but if you live farther north this is the most convenient location. Going there at least weekly for a year, I have NEVER seen everything stocked and working at once. Sometimes the bathroom has 2/3rds of the facilities down. Benches are usually missing the safety grips. Inexplicably, there was one occasion where all twenty or so of the 10lb weights were missing. A few times they managed to bill me incorrectly or change my membership plan. They once downgraded me from the two-person plan to the one without telling me until I showed up. Sometimes they'd bill me for the amount of a different plan. It works in my favor sometimes, so who knows why they'd do that. The staff must not get a fair share of the training fees, because the trainer with the tie-dye hair was very terse with me when I inquired about training. I have also seen former employees go independent more than once. read more

When I first started at Charter Fitness a year and a half ago, I was pretty excited about it. It was small and cheap, but the people were really friendly and remembered my name. Now? I don't recognize a single staff member in the gym and it seems like they change on a weekly basis. Last night I went in to downgrade my account and the guy I was talking to was really rude. First off, there were three staff members behind the desk. But apparently only one of them was qualified enough to point me to the computer where I had to sign up for a new account on my own. Then, he asked me for my name to issue a new card. I started to tell him and then he suddenly turned around and started checking out pictures on his co-worker's phone. When he turned back around he looked annoyed at me and demanded "What is your name?" I started to cancel the whole thing, but then I remembered the turnover rate of employees at this place. Maybe the next bunch will be friendly and attentive. PS- The desk guy should wear a belt because he was flashing his underwear to the whole gym. Super professional. read more

Went to workout 7/8/20. 7-8 other people working out with no masks. Wouldn't let me in because I didn't have a mask.

Not a bad experience. I went to work out with my auntie. The exercise machines are universal and they have showers as well. Not a bad environment to grow and network with people! Only con is the smell. Everything else is ok. read more

Please do not give charter fitness your account. I have gone there several times to cancel land 1 year later. They are still collecting. I have notified my bank and they change the name and start taking out my account again. With the Corona virus everything is slowed so I have not had my day in court. PLEASE GUYS Go to someone who is legal. read more

BUYER BEWARE!!! I wanted to join but pay for the year upftont because I wanted no one with free access to my bank account. I was told I could pay for the entire year but my banking account would still be required because after a year they would begin to bill my account month to month and when I cancel they will charge me $60 cancelation fee. BEWARE! THIS IS BAD BUSINESS! DO NOT GIVE YOUR BANK ACCOUNT INFO TO THIS COMPANY. read more

I left my more widely recognized (and more costly) gym, and decided to join this one. It's closer to my home, but honestly, it's the cost that reeled me in. At $10 per month, much less than I was paying, I could not refuse. The gym is smaller, as I expected, and the equipment is standard. The gym is just okay, nothing great. I don't think they offer special training/fitness classes, but a personal trainer is available (at an additional cost, of course). If you aren't interested in anything fancy, and just want a proper workout out at great price, try this one out. There is this one thing I've got to mention. The gym seems sanitary enough, except....well... I hate to sound critical, but I'll take the risk... When I joined the gym, I used the same treadmill each time. And, for almost three weeks, I saw the same hair pin between my treadmill and the one beside it. The same hair pin, in the same position. It kinda bothered me. I tried to stare ahead and concentrate on my workout, but despite all efforts to the contrary, I repeatedly looked down. I know I could have used another treadmill, but each visit I was optimistic that the damn hair pin would be gone... And three weeks later, it was. So, anyway, I am convinced that the janitorial staff does not thoroughly clean. At least around the treadmills. In spite of this, I will return. And, I will try my best to concentrate on my workout only. Wish me luck. ;) read more

Great gym to work out at, always kept clean, great equipment available for anything you'd like to do, and super helpful trainers and staff. Overall one of my favorite gyms I've been too read more

This place should close it's doors or change its name because it does not represent Charter Fitness l have been a member of Orland and Tinley and this one is totally mismanaged, dirty and filthy , never clean ,no paper towels, no soap yet there's four or five employees sitting around behind the desk or at the table , I couldn't take it and switched to X-sport, when I canceled my membership in April the mats in there still were heavy in salt nobody cleans in there never a paper towel in the dispenser but always paper towels laying all over the locker room floor, I have no problem driving past that DUMP on my way to X-sport 5 days a week CHARTER CLOSE THAT DUMP it's a dumpster of a gym read more

Simply put: you won't get better "banging and clanging" for your buck. The facilities are kept clean. Plenty of options for cardio and strength training. Staff is attentive. If I could nitpick one thing? Fine, they could use a little more variety on the TVs (it's all sports, and like one local news show. C'mon let us fat kids watch Food Network!). read more

I was a member at Charter Fitness in Olympia Fields for over 4 years. It was close to my home and very convenient. Over those 4 years, Charter Fitness had a rewards program. It was called Perkville. I would be awarded points every time I swiped my card when I arrived, referred a friend to join up, or on my birthday. I used to be able to redeem my points and earn a free month once in a while and that was great. However they canceled that reward and then suddenly only offered free Charter Fitness hats and T-shirts upon redemption. So I saved up over 2000 points and was getting ready to redeem them for a handful of hats and T-shirts. Then suddenly I was told by the staff, that the program no longer exists and all of my points were being thrown in the garbage. I thought it was very unprofessional by Charter Fitness, for not letting its members be aware that they were going to suddenly put a an end to the Perkville reward program and not allow its members to redeem their points before the program ended. When I let the Olympia Fields manager and the Charter Fitness headquarters know that I was upset with the way they handled this situation, all I got offered was a free T-shirt and no apology. I was so upset that I immediately quit Charter Fitness and I have not been back. It's been over 8 months now since I quit and was going to go back and give them another shot. Then I find out they raised their monthly membership fee 50%. I used to pay $10 a month and now they are charging $15 a month. Needless to say, I will not be joining Charter Fitness again anytime soon. There are so many other workout gyms is in the area that are less expensive and treat their customers like family. Shame on you Charter Fitness!! read more

Obviously you get what you pay for here. This gym is pretty small, but they have all the equipment a regular person who just wants to work out and keep fit needs. There is a decent number of lockers and even when it is busy, there always seems to be a plethora of them. Worth the money when you don't want to buy your own stuff. read more

Great place to run in for a quick cardio...weight training session in a wide area of places for a small fee every month, plus an occasionally service fee for machines. Best place for people who CAN'T get to gym all the time, DON'T pay high price if your not going to go, but if you join for 20 bucks you can run into any charter fitness on your route and spend 15 to 20 mins getting what you need. If you want a spa go to a health club not a gym. THESE PLACES ARE GYMS WITH CARDIO MACHINES AND FREE WEIGHTS, OTHER. ALWAYS GREAT FOR BEGINNERS AND REGULAR PEOPLE WHO JUST WANT TO GET SOME EXERCISE IN THEIR DAILY ROUTINES, NOTHING FANCY. IT WORKS IF APPLIED read more

Charter fitness is a great gym. Very great employees and has good machines to use and is never packed. I love it. Shout out to Lexi for great management. Very enthusiastic and always working hard to satisfy customers. Awesome gym experience. read more

This is not a quality business. I have visited many locations with my "premium" membership, now known as "signature circle" membership type and I am not impressed. The company likes to pride itself of being convenient and clean but they are neither. The locations continue to lack cleanliness and sanitary standards while recycling towels that are not disinfected in bleach, providing a "blue water" cleaning product to disinfect equipment, and have a significant build up of dust around the air ducts and rafters. (The dust is caked on the poles and support beams) To further emphasize the pure filth .... twice while I have been a member .... raw sewage has leaked up from the bathroom drains. Twice!!!!!! And for convenient, this location in particular just keeps cramming people in and in with no regards to occupancy violations. All it matters to charter is that more people sign up, but when all of their members actually show up, well the gym is under prepared. How is that convenient? As for under prepared, their staff is not qualified to be in customer service. Most staff text behind a large barrier designed to separate staff behind a counter. I have seen most staff spend my entire work out time (over an hour) sitting in one place conversing with one another as opposed to circulating the floor helping people or cleaning. But I shouldn't be so critical because it is possible that the counter staff are not required to clean; but if they are not, they should be. I cannot imagine any work place that tolerates staff sitting for an hour without any work being successful. As for assistance with my membership? Charter uses a company called ABC financial to handle all of their billing issues. But if you have a complaint, you have to complain to the gym. You have a complaint about the gym ..... you are OUT OF LUCK!! THERE IS NO CORPORATE OFFICE EVEN THOUGH THE LOCATION CLEARLY OFFERS THE CHANCE TO FRANCHISE LOCATIONS. If you upset about the staff or the gym location, there is no office or phone number or email to write to. You just have swallow your complaint because it is falling on deaf ears. The highest person you could reach is gyms is the general manager. You leading me to believe that in a company that has franchising available does not anyone higher then a general manager. I am so disgusted by this business and have already joined a different gym nine miles away. read more

Stay away from this location. Went to the Olympia Fields location in September to cancel a membership with a Power of Attorney for a member. I provided a copy to them which they have on file. It's now November 2nd, I was told the membership is not cancelled and they need additional documents but can't seem to tell me what is needed. They must be money hungry!! read more

Definitely not a high end place but I have not had the bag experiences that others have noted. Yes, some equipment needs repair, but such was the case at LA Fitness and at Cardinal Fitness when it was here for awhile. The cleaner and towels smells like a true cleaning product so it's not watered down that I can tell. The one person that was working on the Sunday that I refer to was nice and didn't just sit behind the counter. I was there for two hours and he dusted the tvs, the equipment and then vaccumed. The care of the equipment also has to do with those who use it. Not many were wiping as they went from machine to machine... yuck! This facility serves its purpose as a no frills gym set right for your wallet. The are plenty of light weights and heavy weights and a variety of machines for every body part. Unsure about using a machine, ask for help. I was very hesitant about this location after reading the few reviews before mine but here I am tying to not waste my money and get fit. I'm not looking to socialize, I wish they had a variety of classes like yoga and zumba, but basic is what I'm paying for and that's what this is. Pay extra for the team class, which is almost like having a personal trainer because I haven't noticed a lot of people signing up. Oh, almost forgot... someone in a previous review mentioned how hot it was inside the gym, yep, hotter than i expected for a gym. Maybe the ac is faulty? I'll try to update my review in case it was a one time issue. Stay tuned... read more

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My perspective is my favorite gym ever was in a basement. No windows. Not a lot of conversation. Just work. This place is ok in the context that it's $10 per month. I use it primarily because of its proximity to my job. The equipment is ok. Lots of cardio machines. I don't believe it's overcrowded. During busy times of day I've been able to get a decent workout. It's not the cleanest place. I've never seen an employee clean anything. This concerns me.They tend to hang at the front desk. Not rude. More disinterested. For this reason as well as other reviews I've never set foot in the locker room. I get it done and get out of there. read more

Buyer Beware! The $10 a month is a long-term contract with an annual fee & high cancellation fees. We signed up last year during a holiday special. This has turned out to be the most expensive membership I've never used. After a couple of months they charged me approx $100 for 2 memberships, instead of $20. When I asked to cancel, I was told I'd have to pay another $120 to cancel. So that would be $220 for 1 1/2 months of a $10 membership. I called ABC financial (their corporate billing dept) in January to cancel & was told I'd have to hold the membership 6 months to avoid the cancellation fee. now they say I'll have to hold it another 6 months. I filed a complaint with the Better Business Bureau & there was no response from Charter Fitness. I spoke with 2 people at the club & explained all I was trying to do to cancel the membership I've never used & they refuse to waive this cancellation fee & let me out this contract. Please beware that when you sign-up for what you think is a $10/month monthly membership that you can cancel at any time (not so). read more

Myself and a friend went to this location Saturday (1-28-2017) to sign up for memberships. Upon our arrival there was no one at the desk to assist us. We stood and waited for about 5 minutes before being helped. I don't know his name because he didn't walk up and greet us with his name as most associates would do when your enter into an establishment as such. We tell him we're there for information and to possibly sign up for memberships. He mumbles something and walks away, we assume he asked us to follow him, and that's what we do. He goes into the mens restroom and comes out to us standing there. He proceeds to tell us only members are allowed in that area. He mumbles something else while pointing towards the front area of the facility. At this point my friend and I look at one another and decide to just leave. We both agreed that neither of us has ever encounterd a person that was so inattentive. Not pleased at all. read more

http://www.ripoffreport.com/r/charter-fitness-formerly-cardinal-fitness/orland-park-illinois-/charter-fitness-formerly-cardinal-fitness-abc-billing-merged-with-charter-fitness-called-793158 read more

Some of the guys who work there are friendly except that manager guy Ryan, whom I believe don't take to people of color too easy; he is kind of racist and unfriendly to black people. He's the tall 6'1-ish white guy with partially long hair who doesn't take to people of color as he do with the white customers who frequent the gym. read more

I usually attend the Olympia Fields location. The club in Olympia Fields moved to a new location approximately 3 years and every since the move the condition of the club has been horrible, and a few staff members especially newer employees are extremely rude. First, the club is very hot. Due to high temperature in the gym, you are hot and uncomfortable within minutes of a workout. It's so bad you can see stream on the windows of the gym from the street and parking lot. Complaints about the heat fall on deaf ears and nothing has been done to fix heating issue in over 3 years. On occasion, locker rooms and bathrooms were not clean. Finally, employees are not friendly or willing to assist. On two occasions an employee was loud, rude, abrupt and was no help solving a billing issue. I would not recommended the Olympia Fields location to anyone. read more

it's not bad i like it . everyone minds their own business here too it's not la fitness or one of the more fancy gyms but it'll work for me