Eb is a great personal trainer! Porter and Angel are awesome. Ryan's fitWAVE classes are…read morechallenging and great!! Love this place!!!

Eb, Ryan, Angel, and Blake are incredible at the club! Love the members and also the cardio area!read more

Very great gym! Awesome gym to workout at! Great environment of people! Nice staff towards everyone!read more

This club used to be Charter when I joined way back when and use to go to after I got off the train…read morefrom my commute downtown from my office. After two shoulder surgeries and being retired in December of 2021 decided to finally get back to my fitness regimen. Being a United HealthCare AARP member and getting my membership paid for by them decided to join without taking a tour of the club. After joining other than having Alfie as my fitness gurus who is in the process of getting me back in working order - very dissatisfied at the state of this club. Pads on machines are worn and could be easily replaced, men's bathroom/locker room is deplorable. I don't think it has been cleaned since I left charter. Smells, sewer flies all around, the mats in front of the showers haven't been picked up and cleaned 'most likely for years'. The ADA shower has the bench chained to the wall - for a older person or disabled person who would have to use it is impossible. The bathroom is a a mess - totally disgusting. The shower curtains are the same ones that were up when it was Charter Fitness years ago. Put something on top of the lockers and it was filled with dust and items left by members which was never removed or cleaned - locker are a mess inside - need to be cleaned. Totally disappointed in this club and would not recommend to anyone and would not rejoin - I only hope I am able to train with Alfie to continue regaining my fitness goals . Why spend the money to put in a useless sauna (one person fills it, two is a joke and three forget it) when the money could have been spent on cleaning and revamping the locker room so that it is sanitary - try paint and a thorough cleaning. Just to note: If you expect future members to join - forget about useless saunas and make your main concern cleanliness, general maintenance of equipment. Membership next year to this club is doubtful unless there are some major changes. Get rid of the infestation OF SEWER FLIES IN THE Men's BATHROOM and finally give it good scrub down, remove/replace the mats in front of the showers, so that a person can use without being infected by some bacteria. Totally disappointed in the state and cleanliness of this club - I hope that this review will change the manner in which this club is kept clean and maintained. If not, I will not rejoin and for prospective folks interested all up to you. But if remains in the manner in which it is I will not be back. Take a tour I wish I had - just remembered it when it was Charter Fitness years ago and the club was kept up.

I had a frustrating experience at the Matteson Recreation Center with a front desk worker named…read moreLaura. My dad, who had a stroke, has a valid membership and we came so I could briefly record him working out for stroke survivor awareness, since he's building a platform to help others going through the same thing. I wasn't there to use the gym or any equipment, just to record him, but Laura refused to let me in and was very rude about it. I understand there are rules, but the lack of compassion and professionalism in that situation was really disappointing.

Deceptive practices. I was sold 4 personal training sessions for $77…read more I was told by Kay-Kay (general manage) that it was a winter storm deal to get people in the gym (regular value $288) and that LA fitness would absorb the difference. That it was no commitment, month to month if I wanted to the continue & rate would not change. I was also told that I would meet with my trainer (Marty, who was great btw) once a week for 4 sessions. That weeks 1-4 was body mechanics and basic strength training. if I choose to move forward it would be more nutrition and strength focuse etc... As we signed the contract she throughly pointed out to reassure me that there was no obligation. she highlighted that N/a was placed on term fee, N/a payments due. During my second session 2/13/26, Marty mentioned that I had a package to meet with him once a month. and he had to book this session ahead.. I told him that we were suppose to meet once a week from what Kay-Kay & I discussed. after the session, I talked to Kay Kay who was at first confused to why there was a misunderstanding, she pulled up the contact and explained that I had two sessions left and that I was PIF (paid in full).. She said she was going to honor what she told me and clear it up with Marty and give me a call. on 2/18/26 Marty texted again asking if I had upgraded to once a week package & again confused I replied that Kay Kay had yet to reach out and I'd follo up with her regarding said package. He texted back later that evening stating that he had spoke with the regional manager about the mix up and I was give two additional sessions. On 2/20/26 Marty texted and said tge Matteson location was closing and he wanted to get my sessions booked. I told him I had a minor injury and that I still needed to talk with kay Kay to clarify. On Monday 2/23/26 I called to speak to Kay Kay and was told she no longer works at that location and was directed to call Kirstin at the Chicago ridge location about training package... Kirstin was not available when I called. On Friday 2/27/26 I called Chicago Ridge and spoke with kirstin (who I believe is Kay kay) who said she could not cancel or make any changes and that it could only be done at my home gym (Matteson) I explained the situation about Kay Kay and what was sold to me.. she (Kirstin) directed my to 949-255-7200 la fitness customer service.. I spoke to Adonis, who quickly referred to my signed contract where it stated the monthly fee and agreement. that he could not go by "hearsay" just the contract and 50% buyout. I'm insulted at this point because why would make any of this up?? there was no $77 down or any sort of payment plan mentioned. I told him to cancel and that I did not agree with his verbage of "buyout" because that would imply my participation or knowledge of a "buyin"... he stated that he would need a card to charge the fee and I told him to charge the card on file because again I do not agree with any of these terms or contract that was probably altered after I signed... just tell me it's $75 per session... the bait and switch is diabolical... Adonis said he could not charge my card on file and I did not give him a card to charge so he said I woul be held to the terms of the contract. I hung up the phone and called Matteson back and Jake said he could not cancel and that I had to call Chicago ridge. I then call customer service back and spoke with Tido who said "like Adonis said, there is a buyout fee and he's not going back and forth with me about it" I told him I never agreed to any package or payment plan and that I would be writing reviews on the deceptive practices of LA Fitness on every consumer site. Buyer beware!!!

My how Fitness Pointe has fallen in a few short years is a tragedy. The staff that once went out…read moreof their way to smile and welcome you by eagerly offering assistance are today far too busy sitting on their asses texting on their cell phones. They used to take your blood pressure by just noticing you sitting in a chair. Today, they're too lazy to get up off their asses! Don't blame Covid, that's any easy excuse and a cop out. No mouthwash in the locker room any longer! We didn't forget! Fitness Pointe did! Poor leadership that would rather blame someone for complaining about a problem person, in hopes one of them would cancel their membership so Mr Coward manager didn't have to take a stand. Missing leadership! Arrogant! Excellent at being pompous and arrogant! Then there's the therapy pool piranha and the school of disgruntled, mean followers that believe this is their own personal warm water swamp. The pool piranha feverishly splashes about from side to side hogging up three lanes is a message to everyone...I OWN THIS POOL! I COME FIRST! You must kiss the ass of the selfish pool piranha and follow it around, back and forth like a good little obedient fan. No respect for others! You can't enjoy the therapy pool alone because the pool piranha lacks attention and needs your constant validation. Then there's the employee with the strawberry blonde brush haircut that hates everyone including itself. Mean, belligerent and can easily grimace, flip you the finger or tell you to SHUT UP! Excuse me....Is one of it's tired, dated lines. When management lacks the balls to use their authority properly, you end up with sacred cow staff members, laziness and a few angered members calling the shots over the majority. Fitness Pointe isn't the best place to work out or enjoy your leisure. DON'T WASTE YOUR TIME HERE! Not worth the aggravation!

This is not a family-friendly facility. My 14 year old tried to come with me as a guest to try it…read moreout (my 16 year old had come once). They said the 14 year old had to buy a package for kids which was $30 for 10 visits (no smaller packages just to try it out). When deciding on it when she was already with me in her workout clothes, we told the worker that she was going to sometimes come with her friend's family, so we would get it. Nothing was said about any rules against this. A month after that, I decided to cancel my membership because of several reasons (class times not convenient for a teacher. Rigid rules about teen memberships, etc). When I canceled, they called to tell me Tessa's membership would also be canceled since she has to come with me. I told them my understanding was that she just had to be with an adult. They would not budge and told me absolutely no refunds for any reason. This is very poor business. Also, their policies are so rigid...a 14-15 year old must work out with a parent. I don't know many teens that want to be glued to their parent's side when working out. Other gyms have much more flexibility. Other businesses would be more flexible with miscommunications. I'm glad we are ending our membership there.

I attended this community center for a volleyball tournament and was quite impressed with how clean…read morethis facility is. There is a second floor that reached all around the main floor, where you can view from the top or bring your own folding chair and watch from above. There is a cafe up there also allowing you to purchase food and drinks and watch the games below. There are bleacher seats all along the main floor where you can sit and watch also. Plenty of parking in front and there are a few restaurants across the street from here but you can't bring any food in as they want you to buy within. I recommend this center.

First time visiting this place on. Mother's Day weekend for my daughter's volleyball tournament. I…read morelove the ample parking, upper indoor track, the brightness of the facility, the digital scoreboards, and seating. I couldn't give 5 stars seeing as there wasn't enough bathrooms for a place so big. 2 family bathrooms and 3 women's stalls was nowhere near enough.

We are proud new members of the YMCA! We came in and was greeted so warmly by Alma! We asked her…read moreabout the membership and she was kind and explained it to us. She took a moment and gave us a tour of the beautiful facility! We enjoyed it and we look forward to using the facilities. We have access to all 6 YMCAs in the NW Indiana area which is cool. The service we requested was membership options and we were sold on it. The value of the YMCA is great!

Nice new facility but poorly managed. Sundays are especially a crapshot if they open on time or if…read morea lifeguard shows up for the pool. Of the last six or seven times I showed up there have been three times where I ended up going somewhere else.

Orland Park Sportsplex is truly amazing. They have a gym, an indoor walking/running track above 4…read morebasketball courts, a turf indoor soccer field, a rock wall, yoga, volleyball nets in the basketball courts, and restrooms. I would recommend this for a rainy afternoon when you are bored and want to shoot some hoops, workout, or play some soccer.

I signed up my son for a class. Since I have two other children, I would wait about 50 minutes with…read morethem until his class was over. I saw they have a nice basketball court so the following day I decided to ask my boys to bring a basketball to play basketball while we waited for the past to be done for my other son. A lady approached my kids and told them they could not play basketball because they needed to pay. She told me the same thing I thought paying for the class for my other child was enough and the kids were just harmless playing basketball and the lady got mad at the kids I guess they are really money hungry institution the following day I came and just had my Kids color because playing sports while we waited for the class to be over was off-limits such a disappointing experience.

Very clean! All staff are helpful and welcoming! They offer great classes with an awesome trainer!read more

Love this gym. The Hours work great for my schedule and lifestyle. The staff is friendly and…read morehelpful. The equipment is well maintained and clean. I highly recommend Planet Fitness if your health is your priority and your lifestyle needs a wide range of times the gym is open like I do. I also love the extra perks like the massage chairs at the end of my workout. that's a huge plus to me.