My experience at this business was deeply upsetting and left me feeling shaken…read more On Monday, July 6, at approximately 5:00 p.m., I visited this establishment seeking shoe repair services. During my interaction, the woman assisting me spoke to me in a rude, dismissive, and confrontational manner. Throughout our conversation, I felt that she made assumptions about my financial ability to pay for the repair, which I found both insulting and degrading. As a Latino customer, I left with the genuine impression that I was treated differently because of my ethnicity. While I cannot know her intentions, the manner in which I was addressed and the overall interaction caused me to feel discriminated against. After deciding not to proceed with the service, I left the store. The employee had already provided me with a receipt, yet she chased me outside to retrieve it. Her actions were so aggressive that I feared she might physically confront me. No customer should have to experience that level of intimidation simply for choosing not to do business with an establishment. Every customer deserves to be treated with dignity, courtesy, and respect, regardless of their background. Based on my experience, I cannot recommend this business. I hope the owners take meaningful steps to improve their customer service practices and ensure that all customers are treated fairly and professionally.

I went to Kim's Shoe Repair in Greenpoint because I bought a pair of cowboy boots off Depop that…read moreended up being a little too narrow for my feet. I needed both the midsole and the front stretched and was expecting to pay somewhere around $20 to $30. The total came out to $7, which honestly surprised me. Extremely affordable. Less than a latte. The owners, who I believe are a couple, were very kind and welcoming. The woman in particular was extremely sweet and friendly. It is the kind of neighborhood spot that makes you want to come back and support them.

Jose did an amazing job with my favorite pair of boots, while walking a couple months ago the heel…read moreof my boo fell off and all I was walking on was wood inside. He repaired them back to their glory when I could dance on them. It's not a flashy store, but they will get your shoes back to where you want them to be. 5 stars from me. Thank you to the store!

I had a pair of leather loafers with a hole clean through one sole, Jose redid the soles of both…read moreshoes & shined them for 90$! They feel a tiny bit lopsided but look perfect.

Good work and fair prices. Just need to ensure they are open before heading over…read more White shoe cleaning resulted in them looking almost now

Alex was amazing!! he fixed my shoes in 15 minutes and was super nice! definitely would recommend:)read more

I took my dull dress shoes to get shined and more important, new soles and I got both at junction…read moreshoe repair and shine done perfectly at a reasonable cost . This hole in the wall shoe repair shop is old school and that's exactly what I needed as my shoes look brand new and the shoe repair guy knows his biz . Got a few more pairs that need some repairs and new shine as well .4.5 stars on my yelp meter for this Elmhurst shoe repair shop.

He was efficient and repaired my shoes in a timely manner. When he said same day, I was shocked and…read morethe price was great too! 5 shoes in 1 day, glad he's local and I no longer have to go too far!

I brought in my wife's pair of cheap boots and my pair of expensive boots to be resoled. It was…read more$200, which seemed fair, but they used the same soles on both pairs. Now my expensive boots look cheap. I'm not sure if something was lost in translation; my boots are vegan, but the man I spoke to insisted they were leather, even though the tag clearly said "VEGETARIAN SHOES." I wouldn't recommend bringing a nice pair of boots here. I'd happily pay a bit more for better quality, which wasn't offered.

Took a pair of leather prada boots and had them stretched and widened due to being pregnant last…read moreyear they became to perfect of a fit. Picked them up four days later and they were the perfect fit. Would definitely come again found this shop off of Yelp and decided to try them out based off of the reviews and I'm satisfied.

Completely unsuspecting shoe and bag repair store located in a basically unmarked kiosk on…read moreBroadway. I was referred here by my tailor for repair of a small strap handle on an old purse that belonged to my grandmother. They assessed the bag, told me it'd be ready tomorrow and that it'd be $12 which was shockingly cheap compared to what I expected as this bag was small and delicate and hard to get into the seams of. It was ready the next day and looked brand new. The handle was reinforced, and the bag itself was still in great condition. If you have any type of smaller bag that needs repairs I would definitely take it here. Can't speak specifically to the quality of the shoe repair here but if its anything like what they did for my bag then I'd say you're in good hands!

Expensive and poor quality. I paid $45 to have the sole repaired, and now all the stitching (white…read moreon black shoes!) is visible inside the shoe. For such expensive shoes, this looks very bad and unprofessional.

I came here to get a re-glue job on an older pair of Jordan's I own. My friend needed his off-white…read more5s cleaned. The owner did a good job with the re-glue but I did see some minor glue stains on the sneaker that should have been cleaned off. I was pleased with the work overall and would return in the future.

I bought my sneakers with the expectation that they would be fixed. I gave the person over a month…read moreto repair my shoes, but when I received them back, they were covered in glue. This issue was present on all of the pairs, not just one. Furthermore, he tried to charge me for a pair of shoes that he couldn't fix. When I confronted him about it, he was extremely disrespectful and unprofessional. I do not recommend this business due to their horrible customer service

I've taken a bunch of things to these guys and they always do a great job - shoes, leather jackets,…read moreand handbags. They have polished, conditioned, and repainted items for me. Everything comes back looking good as new! They made a 30 year old Chanel bag literally look brand new!

Very disappointing repair of my Birkenstock Arizona Soft Footbed sandals…read more I brought my Birkenstock Arizona Soft Footbed sandals to North 11th Shoe Repair for a repair. Before the work was done, I specifically explained to the cobbler what needed to be repaired and what I expected. Unfortunately, the repair was not done properly, and after only about two weeks of normal use, the sandals started coming apart again. When I initially picked up the sandals, I noticed that the rubber had not been properly sanded and was uneven/off-level. I pointed this out to the person at the shop, but I was told that it was fine. I had to show an image of what the finished repair should actually look like before they acknowledged the problem and corrected that part of the repair. Unfortunately, the problems did not stop there. After only about two weeks of use, the glue is now coming off on both sandals, and the repair is once again failing. For an $85 repair, I expected much better workmanship and durability. I had seen several negative reviews about this shop before bringing my sandals there, but I decided to give them the benefit of the doubt and judge the shop based on my own experience. Unfortunately, my experience ended up confirming many of the concerns I had read. In my experience, the workmanship was not what I expected from a professional cobbler, particularly when working on Birkenstock/German-made footwear. I specifically explained what needed to be done, yet the repair was still not completed correctly. I am sharing this review because I would not want someone else to spend $85 on a repair only to have the same problems return shortly afterward. If you have expensive or specialty footwear, especially Birkenstock sandals, I strongly recommend finding a cobbler who has demonstrated specific experience repairing this type of footwear. Unfortunately, based on my experience, I cannot recommend North 11th Shoe Repair for Birkenstock repairs.