I highly recommend this place. I rushed in here with my puppy with a bite on his face…read more I was hysterical. They calm me down and reassured me everything was going to be. My puppy was stitched up and back in my arms and no time. Thank you to the staff and doctors for going above and beyond for me and Floki.

When I tell you the doctor saved my dog's life after an attack by an unknown animal (though…read moresuspected coyote because of where we were), I mean it. I had originally brought my boy to a different emergency vet and they did everything wrong, but I didn't know it until my pup was getting worse (much worse) within a couple days. I brought him to Dr. Hassan and he very quickly made a turn for the better. And when that same dog had a stroke a year ago, Doc did everything right. Dr. Hassan gave me 2.5 more active, healthy years with my pup than I otherwise would have had. How do I quantify what that means to me? I can't. The entire staff is incredible. They truly do care. My dog died in July. He was up at my parents' house in Georgia for a visit (their dog and mine were besties). He was fine when I left, but a few days later he was not at all fine. I called Dr. Hassan and even though I couldn't bring Floyd () in since he was out of state, after telling them what was going on with him, Dr. prescribed meds for him as a last-ditch effort. They filled them on site, I picked them up, and made a mad dash to get to him. It was too late by the time I got to him because I couldn't get the meds in him and he died just a few hours later (so the meds would not have helped at that point anyway), but just the fact that they gave me the opportunity to try means the world to me.

Very distressing experience during an already difficult time…read more Our dog passed away, and we clearly stated--multiple times to at least three different staff members--that only our dog and a small photograph were to be cremated. Each time, we were told "okay" and understood. However, we were later informed that the bed and blankets had also been cremated--without our authorization. When we went to pick up our dog's belongings, before we said anything, a staff member stated that we had requested this, which is not accurate. All we want is to receive all of our dog's cremated remains. If additional items were cremated with her, we expect all resulting ashes to be returned to us in full. This situation reflects a serious breakdown in communication and documentation, and it has been deeply upsetting for our family.

Last week I took Drew, my Cavalier King Charles, for a well check and his rabies shot renewal. Dr…read moreSavardi noticed a lump on his stomach. The veterinarians consulted, did X-rays and preformed an emergency splenectomy same day! My pup had a near ruptured spleen and this surgery saved his life. Before leaving the clinic I also had all the medicine I would need for Drew's recovery. Thank you for staying to do the surgery Dr Eliscu! I have been going to Kirkman Road with my animals for 12 years. The care they consistently give my littlest family members is wonderful BUT it is the experience and knowledge of Dr Eliscu and the entire staff that brings me back.

Injured Our Dog - I told the staff to be careful of a previous injury on our dog's neck which was…read morealmost totally healed. Instead our dog came out bloody, 4 places on her neck with blood. Obviously, they roughed him up and mistreated her. She wasn't bleeding when she want in there. Dr. Jennifer Fine claimed he came in that way. I asked why she was lying straight to my face. She got even nastier. This was a horrible experience. I am considering legal action and will definitely file a complaint to the regulatory authorities for vetranarians. J

I should've read the reviews first... I had one of the most unprofessional, rude and unkind…read moreveterinary experiences I've ever encountered. I called ahead to confirm my appointment and was never told that the doctor would not be available. Had I been informed, I would not have driven 40 minutes with my cat, who was already stressed and anxious. When I arrived, no one greeted me, not even a "hello". I was spoken to abruptly and told to sit outside, where I waited 20 minutes. Finally, two different staff members came out separately to ask questions, neither of whom actually listened or seemed aware of the situation. Despite my cat being visibly distressed and crying loudly, no one asked how he was or showed any concern or compassion. Only after the second interaction was I finally told that the doctor was not there and could not help me. After all of this, I was offered a rescheduled appointment for Tuesday ... it's Thursday. Mistakes and emergencies happen, but failing to notify a client, having them wait unnecessarily, and showing no basic care or empathy toward a distressed animal is unacceptable. My time was wasted, my pet was unnecessarily stressed, and the lack of communication and professionalism was shocking. I left feeling dismissed, unheard, and deeply disappointed.

Great vet and staff! I was recommended by a former colleague and all went well…read more Thank you!

We love the team at South Orlando Animal Hospital! The reception staff are wonderful. The techs are…read morefantastic. All the vets we have seen are compassionate and thorough. The facility is clean and nice. I have not had trouble getting a timely appointment. My cat had to have surgery that required anesthesia and I was worried about the cost. It ended up being about a third of what I was expecting. I'm so happy we found this vet.

Our family recently had to say goodbye to one of our 16 year old soul cats from my childhood…read more Garden Vet, as always, demonstrated compassion, empathy, and support. They go above and beyond to make both pets (and pet parents) comfortable. While a flower delivery and sympathy card weren't on our mind from the vet, that's just a single example of the thought that is behind everything they do. They truly are a class act and perfect example of compassionate service in Orlando. I send all of my friends here when they're in the market for a new vet. Not only are the doctors kind and thorough, but the techs and front desk staff are what really make the difference. They get to know you and your pet and are always rooting for your furry companions. I fully believe they are a large reason why my girls have lived so long - they do routine bloodwork and have caught so many underlying issues throughout the last 6 years between the 2 of our girls (high blood pressure, hyperthyroid, all the things you don't think of for a cat). We've shed a lot of tears in Garden Vet recently, and I want to thank the whole team for taking such good care of Darla and us. Grief is not linear, and can be absolutely overwhelming. We're still healing, but we know Darla was in the best hands.

I absolutely love all of the team here they take very good care of my baby Hondo, who is a French…read moreBulldog. They help us out with plenty of extra support and care needed for various skin issues. The vets all show a lot of genuine care for my dog, they honestly treat us like family. I'd recommend for your routine vet visits! He's always a happy camper & they also make good recommendations/ are willing to explore all of your options.

They let my poor cat die under their watch. He needed fluids drained yet they put him in a cage and…read morehe had heart failure. Then, they call me to ask if I want him resuscitated???? I'm sure he's long gone by the time they called. It was MAL PRACTICE. I failed my boy by trusting them. I pray he's in a better place now. They SUCK. GO somewhere else like Dr. Bucky in Apopka.

perfect place to bring your pet if you want to get robbed lied to and end up with your pet not…read morebeing taken care of totally recommend if you want to waste your time & get upcharged on services your pet doesn't need the new doctor is garbage doesn't care about anything but dollar signs so if your rich show up & if your down bad and your animal is struggling your out of luck please go anywhere but here

4 Paws Animal Clinic is the cutest vet office I've been to yet! Our pup was due for some routine…read moreshots and our first visit was great! Our dog is a little anxious going to the vet after having to do the visits without us during covid but he seemed to be less nervous than other times. Dr Bert was super informative throughout our visit and didn't rush through any questions we had. She gave our pet his routine shots so quickly he didn't even realize what was going on. Loved that quick turnaround on the notes from our visit too! We thought it was overall a great experience. If you're looking for a new vet, this place is it!

I took one of my pugs for his first appointment recently and had a great experience. The staff and…read morethe vet were very friendly and gentle with our senior pug. He usually hates going to the vet and gets anxious and trembles. The other vets used to take him to the back and give him his shots. At first he was a little anxious but they were so kind and gentle with him that he started to feel relaxed and comfortable. They also asked if we'd be ok giving him his shots in the room with us present and we were definitely fine with that. We look forward to going back and taking our little girl pug next. I highly recommend them.

Very attentive staff and doctor. My little Maltese is usually very active and tends to nip but not…read morewith this crew. They were able to do the exam and tr his nails with very little fuss. Thank you!!

Today was my girls first appointment with Park Avenue. I…read morewas just amazed between my old vet and Park Ave. Amazing staff from the time you get there till you leave. The vet tech to the doctor listened to all my concerns and explained everything. So happy I found a caring veterinary.

the receptionist is incredibly rude and acts like it's a pain to do the job she willingly signed up…read morefor lol.. just save your time and money and go somewhere else‍

This place is always trying to sale you their tick and flee products. I told the nurse Jackie that…read moreI use a natural spray for my dogs and she says no don't use that it not good for them. So I told her I'm not going to put that flee and tick poison on my doggies. They also want to get money for blood test. Everything is a blood test OMG!!! For a simple diarrhea!! Blood test is about $100 more. There isn't one vet that is truthful.

I do not recommend this vet clinic and honestly I'm very concerned about the care and communication…read morehere. During a visit for my 11-year-old dog, I was by Dr. MacDonald that my dog has liver cancer with multiple tumors, congestive heart failure and that euthanasia should be considered. No biopsy or referral to a specialist was offered and I was not shown or walked through the ultrasound results. I was told no follow-up appointments were needed and was given euthanasia pamphlets. I left completely devastated. After the visit, I called the clinic requesting my dog's records. Because the file is under another name, communication had to go through that person. When we received the records, they did not mention cancer or the ultrasound findings. We were initially told the ultrasound recordings were not available. I had to request the records again through email and specifically ask for the ultrasound findings. Eventually, we received notes referencing a "suspected" liver or splenic mass and stating that my dog was vomiting which was not true. The notes also mentioned seeing a specialist if interested but this was never discussed during the visit. I also had major difficulties with my dog's heart medication. I was told that refills typically take 24 to 48 hours and that heart medications are usually expedited. Since refills cannot be processed over the weekend, we had to wait until Monday to call. We emphasized that this was a heart-related medication, were told the request would be expedited and submitted the request on 12/22 around 8:15 a.m. It took two days and a call from the office /practice manager before we could pick up her medication on Christmas Eve. Because of the delay, we had to go to VEG to get my dog's medication and she was in distress. Since starting the treatment plan we had to request because we did not agree to euthanasia, my dog has been doing great. She is eating, drinking, playing and going to the bathroom normally. We were referred to an internal medicine specialist and a cardiologist by another vet for a second opinion. The internal medicine specialist confirmed that my dog does NOT have cancer and walked us through each ultrasound finding step by step. We also have an upcoming appointment with the cardiologist. Our experience highlighted serious concerns. The first suggestion was euthanasia rather than further investigation. No referrals or second opinions were offered. Communication around records and critical medication was slow and inconsistent. While the staff may have had good intentions, this experience has been distressing and costly. My dog is doing well thanks to proper follow-up care but I hope the clinic takes steps to prevent similar situations for other pet owners.

REVIEW DATE: 1/22/24…read more TLDR: Take your furry family members elsewhere. This place has gone downhill, and I won't be coming back after bringing my two cats and my mother-in-law's cat here for over a decade. Please note, I RARELY write bad reviews, but after the last three months, I'm writing this review of Winter Garden Animal Hospital. THE REVIEW: My husband brought my 14 year old cat in for a routine follow-up. He was asked about labs, including a more expensive comprehensive blood test for geriatric cats. My husband declined since our cat had been doing alright. He was losing weight, but we figured it was due to age. This was the Monday after Thanksgiving. We never got lab results back, and we never heard back from the vet. In our mind (living with a newborn baby of our own), no news was good news. Well, that turned out to be a big mistake. Fast forward several weeks later ... Our cat was not eating and looked sick. We scheduled an appointment. When I called for the appointment, I asked for a copy of the labs. I didn't get them. So I called again, and again, I did not get them. I took him to the vet on Friday, and by this point, he was extremely sick. Oh, by the way, they tried to CANCEL my appointment 30 minutes before it was scheduled. (Their excuse was continuity of care. That's fine except they should have planned it when I was scheduling - not 30 minutes before.) We didn't know what was going on with my cat. It turns out he was in end-stage kidney disease. He had been on a steroid for inflammation, which likely accelerated the kidney disease progression. I asked to speak with the office manager, Nicole, in between the vet tech coming in/out. Nicole told me that they hadn't gotten the lab results until the day before the visit. She also kept going back to the fact that the vet was concerned by the initial labs (which she had also said they hadn't gotten earlier in this conversation) and asked to run the expensive labs we had declined. However, I think the most important point of this is, which Nicole later admitted, how unacceptable it was that we were not informed about the abnormal lab results. This was egregious in my mind. We trust that the practice would look out for our furry family members. When the vet tech came back in, I asked to see the paper chart. I went over the results with the vet. I am not a doctor... I am not a vet. But when I saw his lab results, everything was abnormal. My cat's comprehensive lab results came back THE DAY AFTER the sample was sent to the lab. So his kidney had been in decline for two weeks, and nothing was done to tell us. At this point, I knew how dire the situation was, but I had hope. I understood that there was no transplant for cats. They recommended starting IV fluids and monitoring him overnight. We followed their advice because what else could we do. But I asked to speak with Nicole again. She then said that she relied on what the vet staff had said to her about the labs. Nicole promised me that she'd look into it. The end of our story at this practice is that we said goodbye to our cat the next day. Why we are chosing to move on is because of the failures that led up to this. Imagine my surprise when I get a call from the office... only to tell me that my cat's remains were there. I never got a call from the office manager who had told me that she'd look into it. It has been a month. I've been patient and waited until after the holidays. I've asked to speak with her twice, but my calls have gone unanswered (ten days in between). When I went in to pick up my cat's paw print, I asked about my other cat's lab results. Well, they couldn't find her chart. They had to print out the electronic copy. (Think about it, they have two avenues to get labs? Fax and electronically? There's just no excuse for what happened.) Once upon a time, I would have recommended this practice in a heartbeat. But now, I'd recommend looking elsewhere. At the end of my time here, I felt like this was just a dollar sign for them to make money off of. I will say someone complimented Missy, and she was the only one to follow up with what she promised (getting me an answer to a diet question for my other cat).