This has been the worst experience of my life. I did initially appreciate them being willing to help me with little down and mid credit but in hindsight, i would have been better off on the bus. The customer service at carhop everette is non-existent. Their cars are not worth the price, from day 1 there are mechanical issues that they refuse to fix even with the warranty but when you purchase it, they dont let you know about the issues at all. 2 thumbs way down for Carhop Everette and its employees. read more

ok, so at first they are super friendly and understanding till you get the car. I had missed a payment my first payment. It was only been two weeks and I had a payment but I went into the hospital for heart failure them messages explaining my situation and let them paying a double payment in two weeks cause I was in the hospital for five days and Rose and her want to be a man way had something to prove to the company cause even when we were up there she started acting like she was a bad ass they came and got the car while I was in the hospital. I didn't even know it, but the second I got out of the hospital I called to pay them on my way home. I didn't even know they got the car when I called and then they told me they got the car already. It's been two weeks literally they took the car an email saying that the good news I don't but if I want my car back, I have to pay the contract price of $9000 for a 2009 Ford Explorer with 190,000 miles on it so I didn't even get the option to get my car and she's gonna tell me the good news is I don't owe them nothing In other words you wanted to be an asshole she wanted to laugh, she can just look in the fucking mirror and laugh. read more

CarHop Auto Sales and Finance - Used Car Dealers Near Me - Everett, Washington

Ed at Everett Car Hop made my car purchase experience quick and easy The staff are very professional and courteous read more

Was asked to travel to everett from seattle to verify my identity and also to inform me of my options I was pre-approved for. I bus there without sleeping after working graveyard to be told upon arrival that I infact was only approved for one car and one car only. A ford escape that was so beyond messed up once I turned the ignition. But prior to that I asked the salesman if the cars here were good. He started tripping over his words trying to evade my question , answering with " well I'm not a fortune teller." But our warranty covers everything for 18 months. I looked at the warranty and it looked like a preschooler printed it. The vehicle history was the same. Except it wasn't a vehicle history at all. It was just the record of times the car had been registered. Yet he tried to relay it to me as a carfax which I asked for and he said they only use this specific service not carfax. Lol. I asked again. I need to buy a car that will last atleast a year, I said can you with confidence say I will be buying that. He went on to say he is not a genie and choked on the rest of his answer. Despicable. I checked the car out anyway . It would have fallen apart as soon as I left the lot. I am writing this on my bustrip home. Do not fall for their deceit. read more

CarHop Auto Sales and Finance - Lemons from Carhop - Used Car Dealers Near Me - Everett, Washington

Me and my husband and purchased a car from here a few days ago not even 24 hours after having it the transmission goes out I'm extremely angry especially since I don't have another car to get back and forth to work for god knows how long. what else is stupid they don't offer you another car to drive while your out of one that is ridiculous this company is extremely cheap and I'm so done. Maybe you guys shouldnt sell people shit cars if your not gonna do anything to fix it. i won't ever be using carhop again. read more

I'd give 0 stars if I could. CarHop is a slimy organization who prey on the desperation of others with reps who will rush you through signing a contract because they want to close and lie to you about their terms and a small list of approved mechanics who will lie to you about what's wrong with your car to try to make an extra buck. My inner door panel fell off and was literally gorilla glued on with stripped bolts. The tires were bad but inflated so I couldn't tell. The power steering is almost totally shot. The passenger side mirror was jury rigged to look okay but is shot. The oil was old and the place I took it had to flush it. This was all in six months of owning the vehicle, and they're refusing to budge on their comically high monthly payments on a criminally high interest rate. read more

My review is they only care about money and they show it to very high extent. Even on the same day of payment due they call me and email me asking about money and give no leeway even during the most acceptable circumstances. They swapped cars due to someone breaking into their store stealing my plates and whatever else and I was promised a vehicle just the same or better and, I got a downgrade. My first car was returned because it almost caught fire and the next day had a flat tire so obviously it was pumped up the day I bought it. read more

when they ask you how much you can afford monthly and you tell them 250 and they say okay 216 a month and so u pay on time then they call you 2 weeks later and say your late on your payment and you say no i payed on the 7th and they are expecting another payment in the same month when it was never told to me i would have never signed the contract they tell you everything we went over now you u will e sign on the computer so they fuck you over read more

Daughter bought a car on Saturday. Sunday half the antifreeze was gone. Mechanic said take car back. She did. Thank you for taking the car back. But was disappointed you would not want to help her and fix this issue. Now you have lost customers. Fix the issue would of been repair leak or find her another car to buy. Wouldn't that be easy???? read more

Glad to be rid of this company, grossly overpaid for a car, and taken advantage of too boot.

Tbh Customer service could use work...Called to gain an idea of how this works. [Never done this before] So I asked about coming in from out of state and getting started before my license could be switched over...and somehow the Cortez guy assumed I just didn't know how to drive. So he started giving driving schools info. I tried to interject to say I don't need that info [as to not waste his time on the phone] to which I was rudely told I was cutting him off. I apologized in hopes of getting the info I was actually looking for. But instead I was asked if I had anymore questions [in a rushing tone to force an end to the conversation.] Realizing I wasn't going to get any info I cane for I just hung up...will happily take my money elsewhere read more

I went througj a bankruptcy, needed a family car, and they could finance me a minivan. An 01 Chrysler Town & Country with 155k mikes is going cost me a little over $12k. I understand that is the nature of the beast, but I have a powertrain and engine warranty. The purchasing experience was great. Easy, quick, and Julie was upfront and brutally honest about it. I purchased it in April. My issues are all with Universal Acceptance Corp (UAC) the "financial" institution. My van overheated on my way from Everett to Spokane. I was in Vantage. There wasn't an "approved facility" anywhere near there. I did a temp fix, and eased into Spokane. I was then told that my time frame on getting it fixed was over a week. I purchased the $400 part and installed it myself. This was in July. At the end of September, my alternator and battery kicked the bucket. I coukd not move the van without towing it. I called UAC, told them what happened, and I needed to get it fixed. Two weeks went by, and I was notified the van had been impounded. Only when UAC had that information did they decide to act. They offered to fix it and get it running, but it would be outside what the warrant covers, and I would also have to pay the impound fees, and the fees for them to tow it to the shop. My biweekly payment increased from $187 to $217. I didn't want a repo, I needed a vehicle, so I agreed. I went on autopay so at least I wouldn't have to talk to anyone from this company. But, they managed to screw that up. They forgot to process one of the $30 increases. They did the $187, but forgot the $30. I spoke with my "account manager" Alieu, someone who called me from Tacoma "Elizabeth", and someone from Pennsylvania. Elizabeth told me they would just add an additional $30 to my next payment. Guess what didn't happen? I received two emails from the company. I replied, a little nasty, yelling them how I am tired of the dishonesty, and that their company has no ethics, nor integrity. I aslo told them they have my routing and account number and to take care of the "f-ing" problem. I received an email condemnimg me for my cursing. So in short, don't buy from this company. Below is a list of things I trust more than this company: Mexican Tap Water ISIS Every politician in Olympia Every car salesman in Everett My heroin addict neighbor The IRS Cellmates when I drop the soap in the shower, if I ever went to prison Ebola. read more

1 star is 1 too many stars ....Stay away from this sheisty car lot . First of all when u arrive , you will realize that the sales people are not selling you a car . They are selling you " their program " Wich includes promises of warranties, low pyts , credit score increase etc .... Once you agree & take the car that they tell u , you have to take , rather than choosing what u want or need . GOOD LUCK!! I have had my vehicle for over a yr and its been broke down for over half tht time .3 months of Wich , Car Hop has had my car in the possession of their mechanic and has been refusing to return my car or my msgs. I have never been late or missed an over inflated pyt, yet I'm treated with such rudeness & disrespect. I have been paying over $400 a month for a car that has been nothing but unsafe . DO NOT FALL FOR THESE DISHONEST TACTICS !!!! Keep your tax money & go any where but here read more

This place is a scam! My sister bought a car from them within the 1st week it was in the shop! It's been in the shop 6 times in the last 3 months and they won't take responsibility for selling her a lemon. She is actively looking for a lawyer! Stay far away! read more

If your a women don't go here. Obviously women cant do anything without a man according to the sales man there . Guy was a horrible jerk. Completely unprofessional. The cars they said I was probably only qualified for the cars that looked like they were just brought in off the street. Never again! read more

All I can say is Ghetto. Went there and nobody said anything to me. I looked around and all the cars were either beat or POS. They had like 10 cars dirty office , dirty cars. I will go elsewhere m. read more

My experience with carhop was great! Jay helped us yesterday get into a car even though we didn't have our down payment until today. He spent more than 2 hours to get us a car. And we couldn't be happier! The fact that they report the credit bureaus every month was great and the 18000 mile warranty is a great feature, too. Today our car died, so I mentioned it when I brought in my down payment. They checked the car right then and there, and discovered the ignition was messed up. They are fixing it for us free if charge because it was something they said they should of caught. What car dealership do you know that would that?! Overall, our experience is great and am very happy with my choice to go through Car hop. read more

This place is not worth it at all they give you a warranty on the car and then when it breaks down they buy the parts from a wrecking yard for as little as possible and then don't warranty that part at all so they filled my transmission and it went out 9 months later. The car was over priced and not worth what you pay for it and they could care less. I was on time with all my payments and never missed one but was told it wasn't worth it for them to replace the transmission because it cost more than what I owed. Do not ever buy a car from them it is the biggest scam. The manager did say maybe we could split or something and then came back and sad he couldn't do anything for me so now ai owe 2300 on the car and it will cost 2 to 4 thousand to fix..... especially not working full time read more

They lie to say you're approved and then do a bait and switch routine making you drive from lot to lot example Everett location to Bellingham to pick up the car you're approved for read more

Do not shop here. These people are great to deal with until you sign papers and then you are dirt to them. Insane mark ups, the vehicles are never checked by a reputable mechanic. If you do get a item repaired by them they send it to a shady shop who is in their back pocket and does less then professional work. There are plenty of places that will help you. Don't let these animals suck you in. They are terrible people and care less about your financial situation. read more

Eek is a correct acessment of NOT the cars or the financing or any moneys. The problem with us was how rude the manager (Jay Reyes) is. His whole goal is to separate the young 1st time buyer from the adult helping to not only guide their chlid, but also to help with the down and ensure they do what they say. I, as the adult was thrown out of the building twice by Jay. Finally, my child felt the disrespect displayed to me and decided to wait on her dream car, thankfully. I tolerated this as I was willing to give them the money anyway to make my child happy. I must have done something right because SHE walked away. Jay felt the need to lecture her as to cutting the umbilical cord and thinking on her own. REALLY? Buying your first car, Jay suggest you depend on your used car salesman to guide you. Does anyone but Jay on the planet agree with that? Jay really blew it because I was going to allow it, but my child said "You disrespect my parent, I will spend money somewhere else." Jay goodluck selling to desparete people because we weren't desperate, we will spend double just so YOU don't have our business, trust or good word. Carhop made this idiot a manager? Their good judgement is questionable now too. Maybe he treats men good out of fear. He treats young women and their older grandma's with very little respect. See ya. Stop calling my granddaughter. You blew it Jay Reyes. What a jerk. Editting to add: Very preditorial of desparete buyers. Ask ANY competitors. We found a very honest dealer to work with and now we not only have a dependable car but we have a new friend to recommend to anyone who has a choice. Jay Reyes. Remember the name. Don't buy from, or hire him when he finds himself standing in the unemployment line. read more

Let me just start by saying if I could give no stars that's what I would give, I have had a 3 month nightmare with this car hop and DO NOT RECOMMEND TO ANYONE ESPECIALLY PEOPLE WITH BAD CREDIT. So on December 28 2015 my husband wanted to buy me a new car as a gift, we had filed chapter 7 about 7 months prior and we wanted to start working on building our credit. We had a bought a car from them in the past, but was unable to keep it because we couldn't keep up with the payments, but we were in a much better state financially so we decided to go back with car hop. Before we left I researched their inventory and found the car I wanted. a 2005 Chrysler pacifica. I had researched it and with my husband working out of state I really wanted my own vehicle that was more reliable than my old one. So drive down to Everett (live about 45 minutes away) and right away we a greeted by Ivor he was very nice and I felt like he was being real with us that day. So we ended up getting approved for the car I wanted with a 750 dollar down payment and our payment was going to be 101/wk we decided to put the car in my husbands name Juan Becerra. Anyway we take the car home and my husband went back to work about a week later so maybe about 3 weeks in I start having problems with car something just felt off about the transmission and towards the middle of the week the check engine light came on. and on Friday of that third week the car would not turn on, So we ended up finding out that the fly wheel was broken and the catalylic converter needed to be fixed. being that we had the 18000 mile/18 month warranty and we had been told that we could choose our own mechanic closer to us we went really worried about the car being fixed. So my husband calls car hop and right away they are telling us that don't cover the things that need to be fixed, but the manager Jay tells my husband that because we haven't even had the car a month that he was going to take care of getting those two things fixed. So the next day we start talking about mechanics now all of sudden I cant find my own mechanic or I car but they have to be approved by car hop and that could take weeks which I will add was not told to by Ivor at any point. Anyway so after arguing back and fourth I finally decided to drive my car up to Everett to their mechanic just so the car could be fixed, My car sat in their mechanics place for a month while the bs around half of our calls weren't returned or when we called jay was never there. I started to feel like this this place was very shady on the phone you call corporate they transferred me to the Everett branch I call the warranty office the same people answer the phone the same with UAC they people they have on the phone are rude I was hung up on multiple times. So at this point we have owned the car about 9 weeks I have only been able to drive it 3, but I have made all 9 payments. So I call the tell the warranty and car hop whats going on begging them to get the car fixed because at this point I'm making payments on a car I don't even have possession of. Now I find out they don't want to pay to fix the car and they have to have meetings about what they are going to do because I guess jay was never supposed to say he would fix it so I'm asking them well while you guys are deciding can I have my payments lowered or stop the payments nope they couldn't doing anything they tell me my payments is whats keeping my warranty active, but the warranty is not doing anything so what is the point right? We waited another two weeks before we heard anything after calling repeatedly jay finally answered my husband phone call and they're in the same boat accept now they are asking my husband and I if we could pay anything.I was so pissed, but wasn't even that they were asking for money its that they waited over two months to offer this option like two months of them basically holding my car hostage while they were trying to make decisions and I'm without a car payments on the car in the shop it was so messed up and they did nothing, but take their sweet time while they sucked money out of my bank account. So we ended up just paying the 300 because I wanted the car back and it took another month to fix because from what we were told by the mechanic is the wanted to put another starter because we needed, but car hop didn't want to pay for it and then they said they will pay for it but they didn't want to pay for the labor. the mechanic felt bad for having the car so long it fixed it for free, but he had to order his own starter because the one car hop gave them was from the junk yard and it didn't work. I don't not recommend anyone go to car hop they take advantage of people with bad credit and they sell bad cars. both vehicles we got from them had problems. I can tell you the only reason I still have this car is because I'm almost 30 and I know how credit works. If you value your own you'll look elsewhere for a car. read more

I bought a car from these people, February and it's been a piece shit since. They offer an 18,000 mile warranty, but they try and screw you out of it. If I could give minus stars I would. There the worst people to work with, sneaky back yard screw you kinda people. I wouldn't recommend these people, to my worst enemy and surely would tell people "Go somewhere else" read more

Staff are supper nice but can't follow thru what they say. The prices on the cars are super expensive, I have a bad credit and I got approved for a way better and nice looking car than there's. Don't waste your time there cars are a piece of junk! read more

Honestly Julie is amazing. Shes is there for you with whatever you got. I personally dont understand these horrible reviews. She even gave me the name and card of the mechanic near me. Yes your paying for a used car but i believe you get what you pay for. The staff here are absolutely amazing and I would recommend anyone to come here! But Julie is an amazing woman and does exactly what her job is supposed to be :) Thanks again Julie! I own my 2003 ford focus all to you!!! read more

Carhop is a dealer with a dubious reputation. Yes, they help people with less than perfect credit and low or no down payments get into a car, and with little hassle. That is how Julie in Everett helped me, in January of 2014. I had been laid off by Boeing a few months previously, and had just had my car repossessed. After going to practically all the lots in town, all of them turning me down after I told them I had a week-old repo and nothing to put down towards a new car. But one salesman recommended I try CarHop, and I did. I went in, explained my situation, and Julie never batted an eye at my tale of woe. We filled out the paperwork, I collected the required documents, and within a few hours I was driving off the lot in my new Saturn. Now, 18 months later I'm on the verge of being able to upgrade my car with them, and there's no doubt that I will. The negative reviews this dealership gets only focuses on the negative. Yes, you end up paying more than the car is worth, with a high interest rate. But, for little to no down, and dealing with high risk clients, that's part of the equation. Plus, each car comes with an 18 month, 18,000 mile power train warranty, that becomes unlimited mileage after making 12 months worth of on time payments. It doesn't cover everything, but it covers more than if you bought it from most used car lots. Plus, they report to all three credit bureaus each month, meaning your payments get reflected on your credit report faster. So, yes, buying a car from CarHop is more about buying a program more than the car itself. It's created for those, like myself, that have bad credit and need a car. If you have the means to buy from a larger lot, like Ford or Dodge, then this isn't for you. Otherwise, if you struggle with poor credit, don't have much of anything to put down towards a car and need one... This is the lot to try. The people here do their best, and are much more polite than some of these other reviews have been saying. read more

Don't waste your time and money. Sold my oldest daughter a car with black mold growing under the carpet. My grandson had gotten sick from it and they did nothing to help her out. Crappy cars crappy service crappy people. read more

Ivor williams is the man !! excellent service and amazing personality. the best of the best PUERTO RIIICOOOO

I came into carhop just to kick some tires because my car broke down. Ivor got me into an 03 montero for 360 a month with 200 down. The car is clean and runs good. read more

Predictor lending at best and if you're female you shouldn't be there without your man according to the salesmen. Small inventory of clunkers. Most of them need tires and oil leak repairs. I gave one star because I couldn't give any less. Just steer clear.... read more

Walked in with horrible credit and a little over 200 down And they still got me into a car and on the road within a couple of hours the staff was friendly and knowledgeable about all the financial work as well as the cars history and they were completely friendly to my two year old who naturally had to rearrange the furniture to his liking.would I recommend someone else to go here? Yes I plan on returning for my next vehicle as well thank you Julie and all the staff at carhop read more

In February, 2018 I came into Carhop, Everett, WA as I was in need of a running vehicle. I entered into a 36- month contract for a 2003 Honda Accord EX. A couple months after acquiring the vehicle, I took it into Grease Monkey in Bothell, WA to get an oil change. I was told they could NOT change my oil as I had an extensive oil leak from my oil pan that had spread across the undercarriage of the vehicle and they considered a fire hazard. This had been a leak for some time, prior to me purchasing the vehicle. It took several months of back and forth correspondence with Jay at Carhop and his warranty department to receive approval to have the multiple issues repaired by Everett Auto Clinic. None of the repairs done by Everett Auto Clinic solved the extensive mechanical problems with the vehicle. I have tried repeatedly, leaving messages with Jay at Carhop with a promise of a call back that never came, for well over the past eight months. I begged and pleaded for Carhop fix the mechanical issues with my car as the issues and parts SHOULD HAVE BEEN COVERED UNDER WARRANTY. I have spent over $1000 on towing, parts and labor for this vehicle . I have been putting a quart of oil in my car at least once a week for the past 6 months waiting for Carhop to approve the engine repairs. On 03/29/19 my vehicle began making a loud humming sound in the engine. On the follow day, 03/30/2019 I went to O'Reilly's in Everett to see if they could determine what the sound was. They checked my oil and it was completely dry. Obviously, the oil leak was never resolved. With a heavy heart, I decided to surrender the vehicle back to Carhop as it was just too unsafe to drive at this point. The day after surrendering, I received a call from Sam at Carhop offering to put me in another vehicle or have all the repairs fixed at another shop. These are offers I had initially begged for and they wouldn't do until AFTER I had surrendered the vehicle. Please people, do your research, DO NOT purchase a vehicle from Carhop. There are other establishments that are honest and will help you with your financial and credit needs. In the end, I would have paid over $14,000 for a vehicle that is not safe or sound and is only worth $2,225... not worth the heartache, money and time. read more

Had bad credit and a 2005 PT Cruiser and needed a car ASAP. The pricing was good but the interest rate was high. After making my payments on time my credit rating increased enough for me to trade my car in for a 2017 with no downpayment and the 2005 was paid off with the trade- in incentives. I have never been happier and my rating is a good as ever. It may take a while but it will be worth the wait. read more

This place is wack!!!!! Got a van from here within 2 hours I was broke down in the middle of the road it just shut off! They came and towed it after 3 hours of waiting thankfully a cop stopped and pushed it out of the road. So they towed it eventually back to the lot and got me a different van. Was having the same issues (seemed mechanical) my locks stopped working and my radio was stuck on 1 station and turned off and on as it pleased!! I was super busy trying to find another job taking my kids to and from school (games during the summer) baby had lots of doctor spots so I just went without the radio and all that extra as long as I was getting where I needed too. It shuts down on me with my kids in the car in the middle of downtown Seattle! It won't start so I have a friend attach it to their SUV and we pull it all the way back to Everett. The rope breaks almost to my house so I leave it windows all down couldn't use my signals cuz the battery was toast ended up leaving it at a chevron in central Everett over night. Went to work the next day got off went back with a battery brought it home. Called them to take it in with my warranty. So I get it to the shop drop it off WALK home. They call me two days later to tell me my warranty is up over mileage!!! Smh!! So the shop is telling me they can't get a hold of the manager at Carhop. And what they wanted to do! I told them to keep it! I'm fed up at this point. The SHOP calls me again to ask ME what to do. I told them I'm not paying for it they need to talk to Carhop. I drive by there every day and it's still in the SAME position it was when I dropped it off. Smh these people are LAZY. And don't go by their word. They could careless about shit but money! The are scam artist. Oh did I mention they were charging me over 14,000 dollars for a 05' dodge caravan!! Crazy as shit! read more

On September 20, 2018, I went into CarHop on Everegreen Way, and purchased a vehicle. The vehicle was $2,800, but marked up to over 9k, with a final payout of over 12k. I knew going in that I was going to be taken to the cleaners, but due to personal circumstances, felt I had no other options. CarHop advertises a 7 day, no hassle, money back guarantee. The vehicle turned out to not fit our immediate family needs. I went back into CarHop on September 22, 2018, and requested they take the vehicle back. Aaron Collins was the "salesman," he immediately got aggressive with me, demanding every reason under the sun, at which point, his coworker joined him(I didn't know that he was the branch manager at the time). I felt threatened, and responded firmly, they needed to print out whatever I need to sign, so I can be done. They refused. My husband came in, and they wouldn't allow him to speak, even after asking him questions. They then demanded we leave, and come back Monday, to deal with the finance person, that they cannot do a return. As we were walking out, Jay Reyes told my husband, "You should never let her make any decisions on her own." They were stalling, trying to get me past the 7 day policy. I learned this morning (9/24/18), after calling corporate, that the other man in there, Jay Reyes, is the Branch Manager, so they not only bullied me, they also flat out lied to me. I emailed corporate, and also called them. I spoke with a wonderful woman, who was disgusted by their behavior. She contacted the branch, I went in, and the entire tune changed. I signed a piece of paper and was done. The kicker here, is I managed to get finaincing from a reputable bank, and purchased a brand new suv. Much lower interest rate, and oddly enough, the same payment. Do not purchase a vehicle from Everett CarHop. Their salesmen treat women like garbage. read more

When you're on a tight budget and don't have the best credit in the world, this is THE BEST place to go. We walked right in and was immediately welcomed by Aaron. He had us fill out some paper work and then he passed our paper work to his manager, Jay, while I could obviously see that he was helping someone else. Jay literally worked all his magic that he could to help me out. I had not so great credit and hardly any down payment but he didn't tell me no right off the bat. He genuinely WANTED to help me out. This is what got me though, Most places you go, they let u shop around and then try to work numbers out. Not this place. We worked numbers first to see what I would be approved for before I got my heart set on something that I couldn't afford. Basically put, I walked out with a better car than I thought that I could get. I highly recommend this place! Jay made everything work for me based off of my needs and at the end, I drove off with a nice car while being able to afford it. read more

Too bad I had to select a star. They do not deserve a single star. AVOID THIS PLACE!!! You have bad credit? There are dealerships and credit specialists all over Puget Sound that can get you into a car. The people at Car Hop are nice enough, and will certainly get you approved for a car. But if you don't want to pay three times the value of a car, I'd seriously recommend you go somewhere else. Seriously. I bought a car there without doing my due diligence by checking the value of the car. Thankfully I have family that has my back and I returned the vehicle within their 3-day satisfaction time frame. The purchase price was $8,695. The KBB value was $3,200. When I sought explanation for the ridiculous mark-up, the fool-io manager, Jay, at Car Hop of Everett tried to tell me: 1. Kelly Blue Book lists car values for CASH pricing. Wrong. 2. Kelly Blue Book does not take into consideration the amount of money they have invested in the vehicle. Wrong again. Don't get scammed by Car Hop. Take your business elsewhere!! UPDATE: Car Hop corporate office called me to handle the refund of my down payment. She was very kind and thorough. And they appear to want to handle the refund quickly. In that regard, I am satisfied. With their original practices, however, I am not. Will update again when my refund comes as described. read more

Just as others have said, one star too many! This one star goes to Kelly, the only nice employee there. I am appalled at how unprofessional this place of business is. The manager should not even introduce himself as a manager, because it just made it worse knowing that that place was ran by such an idiot. They treated me as if I was a 15 year old girl, with no idea what I was doing. I came there to purchase a car with little to nothing, because unfortunately my car broke down. They asked me where my parents were a handful of times and made me feel as if I wasn't capable of doing anything on my own. Little do the dudes know, I am 25. I take care of everything on my own. Discrimination at its finest. I'm writing this as maybe a lesson for them. The business would be alot more successful if they stopped judging by the cover. I may look really young, and dumb, but I gaurantee you.. I'm not stupid. I soaked in every little remark they had, and by the time the nice girl got back to the desk to finish what we had planned, I was ready to leave and never pay them a dime of my money just because I had to deal with the two men that listened in on my PRIVATE conversation with Kelly. Don't waste your time or money. Rude people. Terrible customer service. Still in shock, but happy I left! read more