Nice, tiny tribal casino. The rooms were very nice and…read moremodernized. Service by employees was great and all the food ordered for 2 days was excellent.

This casino/hotel is a joke. Rude staff, terrible service. They dont return any messages or calls…read moreto try to resolve any problems. Bad food, weak drinks. Don't stay here. Staff are uninformed of hotel policy and are unhelpful. What a waste of money. It was our first stay and we won't stay again! They dont provide the "amenities" they advertise!!! BEWARE!!!

I was planning on staying at another hotel in the area but they kept jacking up the price. I…read moredecided to give the Quality Inn a try and I'm glad I did. This is a two-star hotel. It's clean, and you get a comfortable bed. Heck, they even give you a free breakfast...all for under $100 a night including all the taxes. What's not to love about it! Pretti is the manager. She's a hard worker. You'll probably see her doing all sorts of things around the hotel. She's super nice and very helpful. The hotel is about five minutes outside Omak. There's not much near there, which is great, because it's quiet. The rooms have a mini-fridge and a small microwave. If you want to save some money and get a good night's sleep, I say yes to Quality Inn & Suites Okanaogan-Omak.

This is a tough one to rate. The hotel's long interior hallways definitely give off Shining vibes…read moreand you can tell it's seen better days but the staff were very friendly and helpful. I was staying here on a family trip but I would have been a bit more spooked to stay alone. Not necessarily because it felt unsafe but just had an overall creepy vibe. It's a much larger hotel than I would expect to find in this part of the state, where there is very little to do. We were only staying here on our way from Chelan to the North Cascades and I'm not sure what else there is to do in the area.

I have only the nicest things to say about the Best Western plus Pepper tree Inn. We have road…read moretripped all over this country many times, literally visiting 49 of the 50 states... so we have seen a lot of hotels and motels over the years. There are a few maker break components to a hotel stay: the bed, the bathroom, the TV, and the HVAC system. If one of these sucks, you're gonna have a bad time. I'm glad to share that the Pepper tree goes four out of four in the positive. Comfortable beds, functional heat, and air-conditioning, and each in their own time and place... Functioning, television, and a clean and functional bathroom. On top of that, our room over the last several years of visiting, always features a mini fridge, a microwave, a large closet, boutique style shampoo/conditioner/body wash, hot water, and cold water in the correct location on the dial, and a very clean room. The complementary morning breakfast is outstanding; the gentleman that has managed the kitchen for the last two years, runs a tight ship, and always seems to be training a new staff member with an eye for customer service, cleanliness, and a very positive experience for visitors. Seriously, this is not the el cheapo continental breakfast with pre-bagged, pastries, and small boxes of Captain crunch. My youngest son particularly likes the pancake machine. The hotel has a pool and a hot tub, but honestly, we'd have never used them. The front desk staff is friendly and attentive, and the cleaning staff does a nice job of tidying up your room without that weird feeling of being invasive. We generally visit Omak annually for a boys' fishing trip, and this hotel is the best game in town. As an added bonus, it's literally one minute from the best outdoor outfitter, sporting goods store in town... But that's a different review. We cannot wait to visit again.

I stayed here for an extended stay of about a month. While several front-line staff members were…read moreexcellent, my overall experience was defined by management interactions that ultimately made me feel unwelcome. First, I want to recognize staff who genuinely provided good hospitality: * David and Ben were excellent and helped move my belongings efficiently when I needed to change rooms. * Michael in the dining area consistently made me feel welcome and taken care of. * Alan at the front desk was kind, efficient, and allowed me to view multiple rooms before finalizing a move. * Jennifer at the front desk was warm and thoughtful from check-in onward, personally delivering items to my room and following up to ensure I was comfortable. * The evening front desk associate was also friendly and helpful. These individuals did their jobs well. Unfortunately, my interactions with the manager, Erika, are what led to this one-star rating. When I transferred rooms due to excessive highway noise, I was explicitly offered the option to place my larger items in storage. I did not have time to move everything that day. When I later called to follow through on what had been offered, the response from Erika was unexpectedly negative. Rather than simply explaining a change in policy or availability, the tone felt dismissive and transactional, and prior accommodations were repeatedly framed as things the hotel "didn't have to do." That reversal -- being offered a solution and then spoken to harshly for trying to use it -- made me feel uncomfortable and like I was asking for too much by requesting something I had already been told was available. This pattern carried over into other interactions (such as towel availability), and over time it created the sense that my presence was an inconvenience. Additional issues during the stay: * I had to change rooms due to excessive highway noise. * One of the two elevators was out of service, which is a major issue when staying on the fourth floor for an extended period. * The mini refrigerators (both the in-room unit and an additional one later provided) intermittently made loud mechanical noises. * Communication around towel availability was inconsistent, including being required to exchange used towels just to receive clean ones. * The pool shower delivered cold water when set to hot, and the pool water had a strong bleach smell. * No visible recycling or composting options. One small positive: despite the elevator issue, the stairwells are carpeted and heated, which made using them more tolerable. While I truly appreciate several staff members, the way I was spoken to by management -- particularly after being offered accommodations and then criticized for requesting them -- made this an uncomfortable and unwelcoming experience. Because of that, I do not plan to return to this property, and I would choose a different hotel in the future.

The front desk ladies were super sweet and were embarrassed when we told them that we couldn't stay…read morethere. I showed the picture of how the restroom looked to one of them and she was super apologetic. I knew we were going to stay in a 5 s hotel but come on.... At least clean the rooms. Oh! And the key reader didn't work. If I wanted to leave the hotel for a while I had to call the front desk. We only stayed for less than 15 minutes.

I have stayed at this hotel every year for many years during the Omak Stampede. This year when I…read moretried to check in after driving 2.5 hours (my cousin had drove 4 hours) the manager tells me that they cancelled our room reservation because of maintenance reasons, yet they checked in several other parties while we were in the lobby attempting to contact customer service. The manager seemed incapable of communicating coherently; it seemed like she was impaired.

Less ants all over the bed table. Woke up to one crawling on my body, left the room by 3 AM.read more

We arrived with no reservation around midnight on a Thursday night…read more The owner had us into a clean 2-bedroom room (#2) within 5 minutes from when we arrived. Friendly, thoughtful, informative. The AC was quick to cool down the room after an uncharacteristically hot day. The shower had great heat and water pressure with a Navy shower head. I'm 5' and it was a prefect shower for me. Tall folks will probably duck down. Some of the furniture and linens were old and a little stained, but everything was clean and smelled nice. If you're trying to save money while you're traveling east of the Cascades, this is a nice place to stay with a lot of amenities for the price.

First off I do not leave reviews. This motel deserves it…read more I get the been around for a hot minute however if it wasn't for last minute plans I would not have found this gem. Staff is great and the rooms are clean. Gave me a couple sodas for free genuinely just want to help and I really appreciate that.

This motel was adequate for our needs. The room was clean although outdated. There was a…read morefridge/freezer and microwave. The beds were comfortable and the AC worked really well! The owner/manager was very helpful and nice. One con was though-our room was right against a court and we had to ask the management to ask the person to stop bouncing the ball against the wall.

The manager is very rude there he kid us out cause we had our daughter in the room didnt refund our…read moredeposit and kick us oit of the motal very rude guys

The staff are friendly and helpful. The rooms are large and comfortable. The housekeepers, or…read moresomeone else, should be checking that things work in the rooms. Three lamps in my room did not work. The TV did not work. Some lamps in some rooms are so dim that they are useless for reading. I've been coming here for a few years and the pool has never been in service. The continental breakfast is adequate but they could omit the mini-donuts and pastry and add fruit or something healthy. Add plain, unsweetened yogurt too.

We stopped here on the last night of a roadtrip through Washington State. Never again!!! This…read moremotel was given a Double Diamond rating by AAA and I shocked that anyone could think this place deserved even one diamond. The room was very musty smelling, there was paint peeling off the wall outside our room, and the floors were unvaccuumed. The absolute last straw, however, was the BLOOD on the bedsheets. And I am not talking about nosebleed quantity. We were so disgusted, we demanded our money back and drive to the next town at 11pm. The manager had the gall to say that it wasn't possible, that fresh sheets were put on just the day before! And that was even after we brought the bloody sheets to the motel office to show him. We are making a complaint to AAA.

Don't go to this place it is very disgusting and it has bed bugs I wouldn't recommend this to…read moreanyone and it looks like it hasn't changed since the very first review. I would give it a zero but it won't let me do it so I guess I'll have to have a 1