I cannot even put into words the level of unprofessionalism that I just experienced from Selena at…read moreGrace Animal Hospital. I had concerns about my cat, Max, and when I called to try to book an appointment for him to be seen there was a representative named Selena that continued to interrupt me during my explanation of my cat's condition. Selena then proceeded to argue with me about their previous availabilities and easy extremely rude asking me "Would you like us to see your cat or not?" No, Selena, none of my animals will be left in the hands of someone who sounds as if they are one bad day away from possibly abusing someone's pet. EDIT TO MY ORIGINAL REVIEW: (IN RESPONSE TO OWNER REPLY) Dear Owner, Had you actually listened to any recordings of any phone conversations, you could clearly see that Selena your customer service representative is nowhere near qualified to be dealing with the public. I was interrupted multiple times when trying to explain my need to have my cat seen. Selena was argumentative about available dates, and when I mentioned to her my concern about bringing my pet there because of her extreme unprofessionalism and her attitude, she was clearly dismissive and did not care to entertain our business any longer. You should be ashamed of yourself as a business owner for defending such customer service. I would fire one of my customer service reps without hesitation if they treated any of our clients the way I was treated. I will continue to spread news and make our community aware of the extremely unprofessional means that not only how your staff disrespects its clients, but how their management defends such an inexcusable level of customer service. You all should be ashamed of yourselves.

I've been going to Grace Animal Hospital for many years, and I absolutely love them. Their care is…read moretop notch and I can tell they truly care for all animals wellbeing. Highly recommend.

The business has changed. Took my elderly dog in to have tumors looked at. $400 worth of tests and…read moretwo visits later and they want to talk about his diet, but not one test or answer about the tumors. The practice administrator is toxic. Gaslighting and blaming me for looking after my best friend and wanting answers about his tumors/cancer and stating "it was an easy fix if you'd let us" after telling me they would deny future services. That's fine, I don't want to know what it would have cost just to get to the $1600 quote to remove a tumor on his tail. This is not the establishment it used to be. They have completely lost their way. They will charge you through the nose for every little thing, not give you feedback or consultation and scare you over unrelated issues just to charge for more procedures. They aren't the same, all the good vets left.

This place sucks! Been a customer since Tom first opened thirty years ago. It has declined steadily…read moresince he sold. No longer trust them with my pets as they are now all about the money. Take your pets elsewhere.​

Pet Pilgrimage 494 E Plaza Dr…read moreMooresville, NC 28115 Pet cremation advice & experience. Yesterday we lost our most beloved 2nd daughter our 15 yr old Chihuahua. When this happens at home it's so sad, hard to think, your emotional and sad it's hard to make arrangements on weekends. We had to come share our experience with cremation it was beyond professional, compassionate, they treated us and our beautiful baby like we were the most important people in the world. We found Pet Pilgrimage located in Mooresville. It is located behind Cavin-Cook Funeral home building they have Pet Pilgrimage onsite. They are located in the far rear left of the parking lot behind the funeral home. This was by far one of the best decisions we've ever made. We did not want to use a commercial "pet crematory". We wanted a use a locally owned, compassionate company and wanted to support local business. Cavin-Cook.com was incredible. The prices that are posted are exactly what you will pay. Unless you add on other items. They are no pressure upsellers!!!!! We officially love these people, we were so grateful for them being open on a Sunday. Our baby is now back home in less than 24 hours after she was taken out of our arms. 5 all the way Top notch compassion and very comforting! Beautiful private rooms to stay with your baby as long as you need. They do not rush you at all. They are very patient, informative, and caring. We asked for a heart to be cut from her blanket they did it without a problem. Her remains and presentation returned to us was the most beautiful thing I've seen. https://petpilgrimage.com/ We chose the Remembrance Cremation Collection $240 PRIVATE CREMATION INCLUDES THE FOLLOWING: *A wood or biodegradable urn *24 Hour personal assistance *A comforting environment for final goodbyes and memorial services *Imprint of your pet's paw set in ceramic clay *Keepsake fur clipping *Remembrance wildflower seeds *Rainbow Bridge bookmark *Digital images of your pet's nose and paw print archived at Pet Pilgrimage for memorial keepsake items *Online pet memorial *Cremation certificate *Your pet is returned to you within 48 hours Whatever you do don't use GPS for pet pilgrimage use GPS address for Cavin-Cook Funeral home. Drive straight back behind all the buildings it's in the back left corner.

Losing our Buddy was losing a family member. I wanted to give Buddy the send off he deserved…read more There are not a whole lot of options in the metro Charlotte area. But I was able to find Pet Pilgrimage. From the moment I called to speak with Becky my heart was a bit lighter that he was going to be taken care of the way would have. Our Buddy declined quickly and we had to make the difficult decision to have put to sleep on the Friday after Thanksgiving, 2022. Our appointment at the vet was not until 4:30pm but the folks at Pet Pilgrimage were so accommodating. Our vet had put Buddy in a box for us which we hand delivered to Pet Pilgrimage. I wanted to make sure Buddy was wrapped in his favorite blanket he had since he was a puppy, his favorite toy nestled in his arms and pictures of our family with him. When we dropped him off Lisa told us to take our time saying good bye. We spent some final moments with our little guy. I was able to cover him up, give him his Lamby, and kiss his sweet face. Lisa set our expectations to say I would receive a call first thing Monday morning to pick him up. With it being holiday I completely understood that it would take longer than the estimated 48 hours. Due to my own impatience of wanting Buddy home I called around 9:45am on Monday. Becky said I was going to be her first call at 10 - because she wanted me to have time to wake up before getting the news Buddy was ready and not open up a raw nerve. Thoughtful beyond words! I loved how she referred to him as my baby - because he is my baby... When we picked him up we were given a beautiful bag - and the living tree urn with Buddy's remains. The paw prints were perfect. What I realize now and I didn't at the time - was how anxious I was to get Buddy home. The folks at Pet Pilgrimage understood that for me. This was well worth the money we spent - it was the perfect was to honor Buddy and we are so blessed to found these folks - they truly are doing a wonderful act for people. Thank you all!

They spent 2 hrs with my 2 dogs. Did testing, gave shot, left medication and set up follow up appt…read more They even walked with us to get urine sample. Explained all in detail and cost less than a regular vet visit. Can't say enough good about this service.

Everything! I thought my young cat would be "hanging from the rafters". But, Dr. Martin has a…read morevery calming voice & presence. My Toffee loved her & I'm so happy that I found the perfect choice for us...

Dr. Cait Moreland is a phenomenal Vet! My precious LITTLE Shih Tzu began limping on her back right…read moreleg. We were all guessing that the pain was coming from her knee. However, Dr. Moreland didn't think so, so she asked to x-ray Brie's right hip....and found a congenital hip! Her team operated on her soon and now she is so active and happy, and PAIN FREE! Best Vet I've ever had!! Also love the ladies up front and the techs. All of them loved on my little girl and made the whole situation a LOT easier!

My baby ( yorkie ) Has gone here since day one …read more Dr.Moore and her team see him. I love them. They r so great with jim always want to jold him give him lots of love They have helped us with allergies to ear infections. And he always wants to give them all kinds of love when we go through the door.

Refused to fill a Rx 3 times with no communication. Insisted that I come in and spend 300$ for a…read morephysical my animals don't need. They need their meds and with holding them has caused them to suffer. These people should not have a license - straight up willfully choosing harm over care. I will tell everyone I know to avoid this place and I will be posting to every social media account about I have to warn others about this place. I'm also looking into reporting to local oversight officials and the BBB. Absolutely disgusting behavior from a place I trusted to be in an ally in my animals health and safety.

Me and my family have been using them for years with multiple multiple dogs. Friendly staff who's…read morealways taking good care of us and their pricing is always been good for us.

The vet techs are all incredibly attentive to the pets and always super friendly! Have never had a…read morebad experience at this vet and have been using them for 3+ years. They take great care!

They treat my doggie like family and always remember him so well! I've been going here since 2019…read moreand have had a great experience every time.

This happened in early February, and it has taken me months to write this review because I was so…read moredevastated by what happened. Losing my cat was incredibly painful, and it took time before I could put this experience into words. First, I'd like to say that the front desk staff was always kind and courteous. Unfortunately, my experience with the veterinary care was the complete opposite. I brought my 6-year-old cat in three times over the course of three weeks for an inflamed toe bean. Each visit resulted in a full exam charge, yet no diagnostic testing was performed beyond scheduling an X-ray, which only confirmed the inflammation and did not identify the underlying cause. The veterinarian was aware that my cat had lost a significant amount of weight, wasn't eating, wasn't drinking, and wasn't playing anymore--yet she did not perform any blood analysis or adjust her care plan to include this. After my third visit, the veterinarian gave my cat a steroid injection and sent her home. At that appointment, the veterinarian asked me to call her on Tuesday with an update, and she said if the inflammation had not improved or had worsened, she would see my cat the following day. When I called on that Tuesday, my cat's condition had worsened significantly. Instead of keeping her promise, I was told the earliest appointment would be the following week. That was incredibly frustrating. I actually posted a review about this experience a week ago, but it was deleted on google. I feel it's important to share what happened. After that call, I immediately took my cat to an emergency animal hospital. With a simple blood test, they diagnosed her with terminal cancer that had manifested in her toe bean--a condition the emergency veterinarian explained, while rare, is known in cats. I was also told she likely had no more than 30 days to live. Our pets are family, and every day matters when they are seriously ill. Looking back, I feel my concerns were dismissed, the warning signs were all ignored, and the proper diagnostics were never pursued. I also found the veterinarian to be dismissive and lacking compassion during an incredibly difficult time. Based on my experience, I cannot recommend this clinic for sick animals, especially cats. I sincerely hope no one else has to endure the heartbreak my cat and I went through.

I cannot recommend this vet enough to anyone in the area. I recently got the privilege to become a…read morecat dad to a lovely tabby. It was my first time being a cat parent, and I was so nervous that I wasn't ready. The care this staff and the doctors provided lifted that stress right off. Each visit they helped me with any questions I had and provided the best care to my cat. I could tell they cared about her, and wanted what was best for her. Despite being a scardey cat, she even started opening up to the staff. If you are a pet owner and you want the best for your pet, I highly recommend Parker vet. They are an amazing group and I am happy I had the opportunity to take my pet to them.