I highly recommend Carl Black Chevrolet service department. I had driven to Nashville from Texas and my vehicle started acting strange when making tight turns. [[HIGHLIGHT]]Jimmy and the team were able to work me in solve my problem.[[ENDHIGHLIGHT]] This gave me great peace of mind for the 12 hour drive home. [[HIGHLIGHT]]Great staff that care about helping people.[[ENDHIGHLIGHT]] read more

I was in town for work and away from my home dealership in Georgia and noticed that my truck needed an oil change. I took it to Carl black chevrolet on 6/5/2026 and was charged an astounding 242 dollars for an oil change and tire rotation. The same service that my home dealership would charge me around 100 bucks for. only come here if you are in the mood to get scammed and screwed over. Shame on you. read more

DO NOT GO HERE! They will charge you an insane amount just to look at your car and they will ship you vehicle off as an abandoned vehicle without any warning whatsoever. They will also try to sell you a severely marked up unreliable truck on your way out the door in the most inappropriate way possible. read more

[[HIGHLIGHT]]Rude employees. They just simply don't care.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I called for a service quote to have a specific item replaced. They refused to give me anything over the phone and wanted me to schedule a diagnostic.[[ENDHIGHLIGHT]] The diagnostic was to be $120 and they were backed up so I would be without my car for minimum 2 weeks. THEN they'll START working on the car. So realistically 3 weeks minimum. Bullshit scammy practices. Went to a mom and pop shop instead. read more

We bought a brand new 2024 Traverse from this dealer and we've been having brake issues ever since. [[HIGHLIGHT]]It seems like they do not want to take responsibility for this and it is impossible to get ahold of anyone willing to help.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Multiple voicemails to the service manager have gone unanswered and the sales department are quick to take your money but are not willing to help after selling you a car with problems.[[ENDHIGHLIGHT]] Definitely would not recommend this dealership. After almost a year still nothing has been resolved. read more

[[HIGHLIGHT]]ashley calhoun is very rude disrespectful to her elders[[ENDHIGHLIGHT]] i brought my car in for a recall she lied about diagnostics on my vehicle and they did not fix repairs made vehicle not drivable anymore because of the mechanics mistakes [[HIGHLIGHT]]when questioned about it she became very rude and dismissive about the issue[[ENDHIGHLIGHT]]. [[HIGHLIGHT]]she kept interrupting me[[ENDHIGHLIGHT]] not to mention they had my car for 2-1/2 weeks took back the very next day because issue was not repaired. now having to find a lawyer about this lawsuit on the way read more

This was my first time taking my Chevy in for service in Nashville as I just moved here. [[HIGHLIGHT]]The staff was fantastic, very friendly and helpful.[[ENDHIGHLIGHT]] I was in and out in under an hour. [[HIGHLIGHT]]While I waited, the sales staff showed me Corvettes![[ENDHIGHLIGHT]] I will continue to go to Carl Black for all my auto needs. read more

give a lower rating if it were possible. Took my car for some serious engine work. Thought they did a fine job until I had another mechanic look at it. They left coolant hoses unattached, charged me for hours of labor for nothing, said they replaced my serpentine belt but never did (i paid for it), and tried saying i needed rear brakes and rotors when my car doesn't even have rotors. It has shoes and drums. They also broke my radiator and tried to say it just happened when they turned the car on. [[HIGHLIGHT]]Tried to show them pictures and proof they didn't do the job and all the did was refuse phone calls and acted like they did nothing wrong.[[ENDHIGHLIGHT]] They're liars and thieves. Don't go here if you want the job done correctly. 2 read more

By far the worst Chevrolet dealership in Nashville and potentially the worst I've ever been to. I'll spare the details, but this place is a lose-lose. New car sales are dishonest and disingenuous. I thought, heck I can still buy here and it won't impact me. [[HIGHLIGHT]]The GM, Gary, didn't support in any way when things went south with my new vehicle.[[ENDHIGHLIGHT]] He was about as fake as his teeth and turned his back on the situation. [[HIGHLIGHT]]Then when it finally made it over to service, they completely dropped the ball on timing and communication.[[ENDHIGHLIGHT]] The bill also was higher than expected and more than other dealers quoted for the same work. I called around after and got quotes, shame on me for not doing that before. But hey I thought you could trust things would be consistent across Chevrolet. I guess not. Overall a huge disappointment. The dealership is also in a bad area with high crime area to add to it. read more

I'm a senior citizen on a walker. The Carl Black website indicated there were over $10,000 in discounts and incentives available to buy an all-electric vehicle. After talking me into leasing a Chevrolet Equinox EV RS, offering a 3 year, bumper to bumper warranty, I made the mistake of signing the paperwork without reading the details. I was there for hours. I went in that afternoon and didn't leave till two hours after they closed at 8:00PM. I should have suspected something when 3 managers stayed till almost 10PM to unload my trade in. I was given HALF the KBB dealer value for my car. But the biggest problem....I found out my Electric, $57,000 sticker-priced car was selling at other dealers for only $38,000. The Carl Black General Manager wrote my lease for $55,000 with only a $1,500 tax incentive. It was a no-win situation. Even if I kept the car the full term of the lease, the buyout price would have been $10,000 more than the value of the car. They did this deliberately. I think they saw an elderly man on a walker, and decided they could make some money. My advice would be STAY AWAY FROM THIS DEALERSHIP. I only went there because the dealership was 2 miles from my home. But since I never wanted to go back under the circumstances, I took the financial hit which was considerable, and traded with Serra, who couldn't have been nicer in helping to figure the best way out for me and to buy a car I would actually own. I LEARNED A VERY EXPENSIVE LESSON. YOU CAN'T TRUST CARL BLACK CHEVROLET. If you get burned, don't say I didn't warn you. read more

I had to get my car serviced and the service manager said it would be 1 week before they could look at my car. [[HIGHLIGHT]]After a week, I called them on getting an update on my car and they did not know how long it would be to look at my car.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]The service manager Micah never called me back to update me on my vehicle.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I would have thought they would give me an estimate when I called several times.[[ENDHIGHLIGHT]] I ended up driving my car to another dealership after my car was there 10 days, The other dealership had it fixed in one day. I would not recommend leaving your vehicle with them. read more

GM has still not repurchased the lemon that Carl Black sold me. The car has been in the shop since October 17, 2023 - nine months ago. Carl Black is no longer providing a rental vehicle as it says an offer has been made to repurchase my vehicle. There has been no offer in writing that I have received. My out of pocket costs will be about $2500 which I have to advance. GM is supposed to reimburse this amount. I have no words for the amount of time, energy and stress this has caused me. read more

Please be aware and go somewhere else for your services. They kept my truck for a week for a simple oil change and tire rotation. Also to repair the port for the gps device and a couple of simple firmware updates to the system. And to possibly find a grinding noise when I start the truck. [[HIGHLIGHT]]I had to finally tell them that I had to have my truck back.[[ENDHIGHLIGHT]] When I got it, the oil life wasn't reset and they said they weren't able to rotate the tires due to tread wear. Who knows if the oil was even changed. Did the two updates, couldn't find the cause of the grind sound, didn't fix gps port but claimed they did. Basically kept the truck for a week and maybe got the oil change done, who knows? Also they threw everything from the back seat to the front seat and left the entire cab in a mess. I have no idea why they would've even needed to get into the back cab. This was the first and last time ever using them. A total joke repair shop!!!!! read more

Well I waited in the waiting room for four hours for the technician to check my battery.Poor communication about why it was taking so long. They told me the machine was not working. So I talk to the manager he told me sorry I can't help because the machine is not working. So he tells me to talk to the guy in the blue shirt no name he said he will go check on it. My car was returned and nothing got done. So I walked back where the guy in the blue shirt when. So long behold was the manager and the guy in the blues shirt was laughing out loud with the technician. This do not look right. I lost 4 hours and didn't get my brand new suv fixed in which I bought there. Help! I should l been given a free car wash or something. read more

Purchased a Black Chevy Silverado 1500 last month and I absolutely love it. Great vehicle and was sold to me by a great sales rep. The entire experience was great and my sales rep was helpful and patient as we looked at multiple vehicles before setting on the one I wanted. Triston Moreno should be the number one individual you look for if you are going to purchase at this location. Easy, relaxed and knowledgeable. Everyone at this location was fantastic and I definitely recommend it to anyone. read more

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My sales rep Chris was great, but the finance manager made me think I was getting one interest rate and at the end they had changed it to a higher interest rate. Read your paper work very carefully before signing. Their service department is very hard to get a hold of. I found out this week you have to leave your new car at the dealership in order to get on a list when you have a problem with your car. They will not give you a replacement vehicle while you wait for them to fix it. You are on your own. I was told I would be better off to find another dealership to get it checked because it could be a month or two to wait on it. I've never had a dealership be so, sorry that's how it is here! (Tough luck!). I won't be buying here again. read more

I was seeking a Jaguar F-Pace Supercharged model and they delivered a mint condition garaged kept suv! Service center is a great group of guys who help me out when needed. Even fill my gas up if they don't deliver on time as promised. Highly recommend!! read more

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Zero stars. They get 5 stars for making excuses tho and lying. Took a truck in on a Sunday night and got a call Monday morning asking what the issue was. We called Tuesday and Wednesday and received no call back. Finally Thursday I was very annoyed and just kept calling back until they got my service manager on the phone. He called me an hr later and said a hose needs to be replaced and he had the cap we needed for the power steering fluid. All in stock. He said he needed Thursday and Friday to wrap it up. Friday we pick it up and NOTHING is fixed. NOTHING. Will never take a vehicle there again. read more

This place is exactly why you don't want to buy a car. It's all about dragging you on to go through a salesperson to low ball your trade in to play games with prices. STAY AWAY read more

Very disappointed with this dealership. I called for a service appointment to have work done on my truck. I spoke to Karen a few times to be sure what work I needed done on my truck, and once the appointment was set, she informed me that I would have to leave my truck there for 1-2 weeks to have the work completed. It is a simple maintenance issue that needed to be done, and she told me that the appointment was just to get my car on the lot. I asked what the appointment was for if the work would not be completed that day (or at least within 24 hours) and she said it was to just get my truck on the lot and they would get to it whenever they could. I called back and spoke to the Service Manager - Mark - and he confirmed that my truck would have to be there for 1-2 weeks and that the appointment was just to see a service assessment and that they do not make appointments for the service techs - they will just get to it when they are able to. I was also spoken to very condescendingly by the service manager. I will NOT go to this dealership. I called another Chevy dealership and was treated with respect and they set an appointment for me and said that my truck will be done within that day! (giving 1 star only because i have to in order to post this review) read more

Traveling from out of town and the dreaded check engine light comes on. I was told to come in. They checked the code (FOR FREE UNLIKE SOME DEALERSHIPS THAT CHARGE $100). Found out that it was a thermostat issue. But wait!! They said it was an expired alarm. They explained that sometimes sudden change in temperature ( we live in Florida) can set off the warning. They cleared the code and sent me on my way. Thank you Carl Black Chevrolet. Oh did I mention how friendly everyone was. read more

This is the second vehicle that I purchased from Carl Black Chevrolet. I enjoyed dealing with Tristan Moreno. I told him my budget he worked with me I advice anyway was looking to purchase a vehicle go with Carl Black Chevrolet s for Tristan Moreno read more

Everyone there was professional and helpful. They gave me a very good deal on my car and I was very pleased.

Deja is a great sales representative! However, this dealership will definitely low ball you for your trade. Also, if you are going through your own bank for financing, this dealership will make it a headache when it comes time to cash to the check! read more

Went in to look at cars, after explaining I was JUST LOOKING and that was it, they sat me in a cubicle and tried to pressure me to buy some overpriced POS Chevy. They then proceeded to call and leave over 20 voicemails in about 30 days - from a variety of different numbers I'd rather go test my luck for a new car on Craigslist read more

After agreeing on a sales price and checking my credit (which is excellent), Terrence R. tried to raise the price of the vehicle by $4000, claiming that they entered a figure wrong. The numbers should've been double-checked prior to sending them to me, and most definitely before doing a hard inquiry into my credit. Incompetent or unethical? Either way, beware! read more

I recently got my car serviced after having issues with the battery. I was blown away by the level of kindness and patience received from Dale and Lynn throughout my experience. As a woman, having anything done on my car leaves me feeling a bit vulnerable, but Dale walked me through every single item that needed repair and took the time to answer all of the questions I had. Lynn, the shuttle driver, was incredibly kind and made all of my worries and stress disappear. In a world where quality customer service seems to be fleeting, it makes me thankful that Carl Black has these two working for them! read more

So my vehicle has been in their service shop for over 2 months, never was offered a loaner vehicle, they never return my calls. I have to assume they ignore my calls. I've reached my service rep maybe twice. Terrible customer service. I understand that the part is on backorder, but this is getting ridiculous. They clearly aren't trying very hard to resolve my issue. I feel completely powerless because no one there will clearly help me or return my calls. I'm hoping this gets to them just so someone will call me. read more

I asked the service manager to assist in making sure the service advisor calls the warranty company so get authorization if they need to do a repair, come to find out that the part they said needed to be replaced didnt need to be replaced. we asked them to give us the old part, and we were charged over $600.00 for something that should have been under warranty, but it didnt need to be replaced afterall. we are out the 600.00 and the dealer and GM will not do a thing about it. we still have the part to show for it. who knows how many people they do this to as noone ever asks for the old parts. Noone should ever be ripoffed like this!!!!!! Its terrible. how can they get away with this continually? we had a warranty that we paid good money for and at any other dealership it would have covered it, but then to find out the old part is fine is a double fraud! Beware , please read more

My car was kept there for 90 days and I received bills from my auto insurance and extended coverage company and no work was performed. The dealership had poor communication with my extended warranty and now I am almost out of 1000 dollars. I still have the same issues and nothing was done. I am extremely unsatisfied. I feel that the dealership should reimburse me for the charges since they are at fault. read more

I was told my wait would be one hour, we requested a loaner so I can go to work, he said it was spoken for.... its been 2 hours!!!!! Literally every person that was before me has already gone an hour ago and I'm still here. Wtf Carl Black of Nashville???? This is not okay to tell me that I would be waiting an hour, not give the loaner requested and 2 hours later I am still here. BTW the loaner car hasn't even been used the entire time either. read more

Absolute worst service in Nashville. Go anywhere else but here... had a scheduled appointment on a Wednesday and Zach tells me it won't even be looked at until the following Tuesday.. what's the point of bringing it on Wednesday? Unbelievable.. no loaner vehicle offered, nothing. read more

This was the worst car dealership experience in my life. Not only did the f***** wasted my time, made me sit at this cubicle for 20 mins without him being there, they didn't let me test drive without running a hard enquiry on my credit. F them and F Chevrolet. Go for Porsche or 370z. It's better value for your money and time. read more

Always so nice when I come in! I bring my car in for oil changes all the time & they are always so friendly & do such a great job! I'm always impressed every time I go in there! read more

Hands down the worst car buying experience I have ever had. Do yourself a favor and go to Serra, they will treat you right. The only reason I went to Carl Black was they had the exact vehicle I wanted, huge mistake! Should have waited on Serra. read more

Horrible customer service. Their employee who answers the phone/handles appointments is very rude. I wish I read reviews prior to dealing with this experiences read more

They seem to know what they are talking about rhey said i need a new motor or eng when all it need was a fuel pump.Not a good service dep fut where very rude and give me the impression they could care about my truck.Or me yes the truck had 160 thousand miles buf it make gmc look bad .They dont stand by there products they sell and lets sell new forget the old.this truck sold for 27,000 in the latre 80s I will never buy gmc to many problems and no one cares just like the coutry I live in.All about the money. I not going the recommed. 9 out of 10 thumbs down the coffee is good and bathrooms are clean. read more

My advice is to be careful. Not all of their technicians are reliable and efficient. They actually ended up ruining something and damaging my car without knowing. I had to come back again and again. Anyway, they didn't know I had a leak, they didn't know I needed oil, they didn't know why my engine was heating up, etc. I'm disappointed, BUT on my last visit there, two employees were friendly and wanted to help. Anyway, I really wouldn't come here. the one star is for the two employees that were helpful. MANAGEMENT and their leadership need to address these issues. It's not the employees fault. They need better training, support, etc. read more

Worst car dealership in Nashville. Unfortunately I have been tied to a lease with this place for 4 years and I'm finally nearing the end. Terrible customer service, rude, unhelpful people that do not want to do anything for you with a positive attitude. Every time I took my car in for an oil change/tire rotation I would sit in the lobby waiting for two hours even before the pandemic. The employees here are so incompetent from the moment they pick up the phone. Take your business elsewhere read more

Our Chevy Cruze was on a 2020 roadtrip from Mississippi to Michigan. The clutch started smoking during the trip. Hearing that parts supply chain is interrupted with COVID had the vehicle towed from Michigan to Carl Black in Nashville where I knew I could let sit for a few days if needed due to any parts delay. Service center called and quoted the price to replace the clutch. Gave them him the 'go ahead' to proceed with the clutch replacement. Received a second phone call from service department with an update, he stated that when the radiator lines were being removed the mechanic discovered the radiator reservoir was filled with engine oil. He stated that the vehicle has a blown head gasket and it will be over $7,000 to replace the clutch and the blown head gasket (along with the complete cooling system due to oil contamination). I was abit taken back by this as the vehicle has never been overtemped. The service department stated that it is odd but still can occur. He texted me a video of the black oil in the reservoir. I advised not to proceed with any further repairs as over $7,000 in repairs is greater than the value of the car and I need to make a decision to scrap the vehicle. The service department stated scrapping the vehicle may be my decision and the mechanic that discovered the oil stated he would purchase the vehicle from me. I was perplexed with how a clutch repair had turned into a head gasket repair. I did some research and made a number of phone calls. I advised the service department I would not be selling to the mechanic and coming to pick it up with a truck and trailer and bring back to Mississippi. When I arrived at Carl Black to load up the vehicle I was given the vehicle to load on trailer disassembled and a zip lock bag of bolts and screws in the back seat along with parts. The service department stated that in order to put it back together I would be charged double labor. The vehicle was towed back to Mississippi where I began to look at. I was surprised to see when I removed the radiator line that there was no oil in the line only black oil in the reservoir. I drained the bottom of the radiator and only orange radiator fluid came out. I flushed the coolant system 3 times and ran the engine at temp. I was unable to duplicate any oil infiltration into the cooling system. It was starting to appear that the Carl Black service department is not shooting straight. I towed to a local mechanic who pressure checked the system with no findings. After the pressure check I advised to replace the clutch. Since that time I have driven the vehicle without any problem. I decided the best thing to do is call the Carl Black General Manger and detail this matter, there may be a mechanic at his dealership that is not above bar. The General Manager stated he was grateful that I called. He stated it is not the call he wants to get but an important call. He stated to send him the videos from his shop with oil in the reservoir and he would investigate. A few days passed and I received a call from a Service Manager. The Service Manager explained that he investigated the matter and they had never quoted me any blown head gasket repairs. I asked if he saw the video that his shop sent and asked why would I spend time and money to have it towed back to Mississippi after advising to proceed with the clutch repairs. He stated that he is "only a third party" on this matter. I asked to have the General Manager call me as obviously I was quoted head gasket repair costs. I also texted the GM to call me to further discuss the matter. To date I have received no call-backs from the General Manager to close the matter. I find myself now writing these reviews to provide caution to others that may consider Carl Black services. read more