I had a bit of an ordeal on Saturday after losing my only car key during a hike. When I first…read morecalled Castaic Towing, I was frustrated to learn they couldn't tow the vehicle without a key due to company policy. At the time, I'll admit I wasn't thrilled. But here's what really impressed me: instead of just saying "sorry" and moving on, they went the extra mile and contacted a competitor on my behalf who could handle the tow under those circumstances. That kind of professionalism and thoughtfulness matters. Policies are policies -- I understand that -- but taking the time to help me find a solution when they couldn't do the job themselves speaks volumes. Customer care isn't just about saying yes; it's about helping people move forward. I truly appreciated that.

I requested a tow of my personal daily driver Transit 250 van…read more The driver saw into the back of my van. It wasn't empty, it has personal items inside, like clothes and a hammock. Only after hooking me up and putting me on the flatbed, and as I was sitting in the cab with the driver, he handed me the phone to his dispatch. The dispatcher said AAA does not cover commercial vehicles. I explained it is not a commercial vehicle. It is my personal daily driver. They then said the van had to be emptied to be towed. I was in Santa Clarita needed to get it to my car alarm installer as I thought the issue was with my aftermarket car alarm not my battery. They charged me $350 to go 25 miles. We called AAA and they said this is not the case. I have filed a complaint with AAA. Screw you, Castaic towing for the predatory practices. Obviously zero stars of available.

AA Tech and Doug are the best. Highly recommend…read more We got a flat just before the Grapevine on I5 South on our way home. We had a mini-spare but not the tools to switch it out. We thought we were well-covered with USAA Roadside Assistance, but after multiple delays from their contracted vendor (Agero) and over 2 hours of waiting, we took the matter into our own hands and reached out to Doug at AA Tech. He was there within minutes, got our spare tire on and proceeded with finding and installing a new full-sized tire. He was both professional and personable. We were on our way home within an hour. Doug was also helpful in getting us the proper paperwork so we could get reimbursed (partially) by our insurance company. They are worth it. Many thanks!

We got stranded on the side of the freeway at midnight and called AA Tech Roadside. They dispatched…read morea driver quick and even helped us with the drop off location all while keeping us updated on the time frame for the tow. I would give them 10 stars if able. Thank you AA Tech Roadside Solutions.

These guys came out quickly to help replace my battery in my Honda odyssey today. Able to give me…read morea quick quote over the phone and when they arrived they were friendly and professional. Will definitely use again. Thank you!

From the owner: Flat tire? Dead battery? We come to you — roadside, home, or…read morework. Fast repair, jump start, or replacement service 24/7. Call now for quick help!

Do not use this company. Despite the name, this is not a local towing company. It appears to…read moreoperate as an overseas dispatch service that connects customers with third-party towing companies rather than providing towing directly. They insisted on taking payment upfront, but the service I paid for never arrived. My experience was extremely frustrating, and I was unable to get the help I needed after being charged. Based on my experience, I would strongly advise others to avoid this company and instead contact a reputable local towing provider directly. Be cautious about paying upfront before a tow truck has been confirmed and dispatched.

Used them through roadside assistance when my car battery died at home. The technician showed up…read moresooner than expected and was very friendly. He tested the battery, confirmed it was bad, and replaced it right there. The whole thing took maybe 15 minutes. I appreciated how straightforward everything was and that there was no pressure.

This place is outstanding! After overheating and breaking down in our Ford Transit van in the…read moremiddle of nowhere, we called multiple towing places at 10 pm and nobody was available to pick us up. After getting rejected for hours by different tow companies, I got the chance to speak with Luz. She helped us figure out where to go, recommended an auto repair shop that she trusted and made sure we were safe. She kept in contact even after she was off for the night to make sure we were picked up and safe. I cannot thank Luz enough and everything she did for us! Driver Mark came and picked us up and made sure we were comfortable and was very nice. Helped us park our car after being dropped off and showed us the nearest hotels we could stay at and offered to drive us there. I have never experienced such great costumer service and would give these guys more stars if I could. Thank you Luz and Mark!

Our Suburban broke down on the Grapevine and Golden State Towing was super responsive and fast…read more They picked us up within 20 min. The driver was super friendly and made my wife and kids feel super safe and secure despite being on the side of a busy freeway. They made a stressful situation easy to navigate. Great company.

Had a flat head n my spare less Tesla and needed a tow…read more Called AAA who engaged Castaic Tow. They texted me they were 30 minutes out, then Evan texted me he was 10 minutes out. I really appreciated the heads up so much was ready when he arrived. He drove my Tesla onto his flatbed and that was it. Great job Evan and Castaic Towing.

I ran out of gas on a remote stretch of road near Castaic where walking to the nearest station…read morewasn't a practical option. After realizing I wasn't going to solve the problem on my own, I called Castaic Towing Service for fuel delivery. They answered promptly, took my location details, and provided a clear quote before dispatching a driver. Considering where I was stranded, the driver arrived within a reasonable timeframe and brought enough fuel to get me comfortably to the nearest gas station. Before leaving, he made sure the vehicle started properly and confirmed everything was working as expected. What I appreciated most was the straightforward approach--there was no attempt to upsell additional fuel or add unexpected charges. The final cost matched the quote exactly. The entire experience was quick, professional, and efficient, which is exactly what you want when you're stuck on the side of the road. For the distance involved, the price felt fair and reasonable.