Great customer service! I needed a last minute gift for a retirement and was quoted 3-5 days at…read moreevery other establishment. Tammy was able to accommodate my request and get the job done within he same day and the plaque came out beautiful. Highly recommend!

Best store in the mall. I have bought many gifts from here and have always been very happy with…read moreboth the service and quality of the items. I will definitely be back for more.

Gorgeous engraving, and such a pleasure to work with! We had a finicky work project in multiples,…read moreand Mr. Booker did a beautiful job on every one of them. We'll be back in future! Strongly recommended.

Amazing work. I had a last-minute Christmas gift idea and needed the work done quickly, and he was…read morefinished in a day! Great prices as well. I provided my own tumblers, and one of my tumblers had flower prints on it, he was honest in that he'd never done one before, but he decided to still give it a try, and he DELIVERED! The best part about all this is I also get to support our local hero.

Excellent work and very timely! We stopped in late on a Saturday afternoon and we were done before…read more5:pm the price was very reasonable!

I came to pick up an item. The item was engraved incorrectly. The man that helped me, corrected it…read morewith no problem. I thought I was going to have a problem at first, but he was extremely kind. He fixed in it less than five minutes !

I can not say enough GREAT things about this place. I have been using them for years…read more First, the staff are genuinely nice and caring people. They remember your face even if it has been a while since seeing you last. (They even still have a thank you note I wrote them 8+ years ago!) They make you feel at home in their shop and they take care of your jewelry as if it was their own. Secondly, they take great pride in the work they do, as they should! They are perfectionists who make sure your jewelry gets the attention it needs and deserves. I had them restore my husband's grandfather's pocket watch for our wedding. Although this was something they couldn't fix while you wait they kept me informed throughout the process. They were able to get the watch up and running again and cleaned it up so it looked brand new again! I was so impressed that I then had them engrave it for me. The look on my husband's face when I gave it to him was priceless. Such a wonderful memory to have. Next, they are quick and thorough with the work that they do. I brought them a couple of broken chains, a broken watch band and the watch also needed a new battery. They had it all fixed within a half an hour and they had it all shined and cleaned up. I hadn't noticed that the lock on the watch band was loose and they told me that they fixed that for me as well! They also cleaned up my wedding and engagement rings while I paid. They do all of this with great pride, attention to detail, in a timely manner and it is all done at a VERY reasonable price. A few years back I moved out of the Metuchen/Edison area. I tried to find someone close to my new house who could do the work that they do. NO ONE compared! Not price nor quality. From now on I will take the drive to the people I trust!

They advertise they can repair your jewelry while you wait but they can't. They say they need to…read moreorder what's needed to repair and their prices are double from every other jewelry repair place.

Professional and helpful! This company was a pleasure to work with. They completed a large order…read morefor us in a timely matter and communicated each step of the way!

STAY AWAY!! IF YOU HAVE ANY INTELLIGENCE, STAY FAR AWAY! I…read morewent in to discuss a custom job and, at first, was pleased with Ross' attention to my needs. However, just as we were completing the discussion about how the project could be approached, the older man indicated to Ross that Ross had other things to do. Since Ross had been patient and attentive for just over 15 mins., I was not disturbed and began to pack my belongings that had been brought to provide insight to the project. Then, Ross made a comment that seemed a bit rude to me with regard to me taking my items with me. Since there still were decisions to be made about the font, I had planned to return with whatever materials would be needed, but I gave the benefit of the doubt and agreed to leave my articles. An edginess began to become evident in Ross, but I agreed to a price and left a 50% deposit. I praise God that, as I was driving, I began to become uneasy and immediately called the business while driving, spoke with the older man since Ross was on another call, and explained that I did not want Ross to do ANYTHING until I contacted him. This occurred on a Saturday, the business is closed on Sundays & reopened at 10 a.m. on Monday. Late Saturday, I continued to feel uncomfortable with the treatment I had received &, at 10:10 a.m. on Monday, I arrived at the business and informed the older man (only he was there) that I wanted to wait on the project. Since he could not find his copy of the agreement, I provided him with mine. He refunded my deposit and proceeded to crush and discard the receipt I had given to him. When I told him I wanted it back, he asked why. I told him it was mine & I had something on the back of the receipt. So, he retrieved it out of the trash, took my sticky note off of the back & handed it to me. There was almost a physical skirmish there as he tried to keep my receipt and I struggled to take it back. When he told me he needed to note that the deposit had been returned, I was willing to allow him to do that but he grabbed at it before I gave it to him as he ripped a piece of it from my hand. At that point, I told him the receipt (what remained in my hand) was mine and he could not have it, as I immediately left. As I drove away, I SERIOUSLY CONSIDERED FILING AN ASSAULT CHARGE, which that was!! Be very leery of Ross AND, especially, the OLD MAN. At the end of our discussion, Ross seemed to be deceptive. The old man clearly is DANGEROUS. I absolutely felt I was in physical danger. I continue to thank God that He laid it upon my heart AS I DROVE AWAY ON SAT. to cancel that transaction. My advice to others: STAY AWAY. I plan to take my business to a reputable merchant and never return to West Hudson Industries. Just as a note, the older man spoke with a slight accent, and may be an immigrant. Perhaps that is the way they treat customers in his country. It is not the way business is handled here.

Went to Jewelry Exchange Woodbridge Saturday. Overwhelming with all the choices and options from…read moremultiple sellers. We chose to make our purchase at Romancing the Stones as John was patient with us in answering all our questions, knowledgeable in all the facts, and was incredibly straight forward with us about pricing. John was wonderful to us. We plan to make all future jewelry purchases at Romancing the Stones because of John and our positive experience.

My family and I have been coming to John for over 15 years! He has beautiful pieces and is very…read morefair. In today's world it's hard to find an honest businessman not looking to rip you off! John takes his time with you and doesn't push you to make decisions. He is truly the best! Go to John if you're looking for quality pieces, a genuine salesman and fair prices! My husband loves his new band! Thank you