worst place ever went to test drive a navigator and they told me 3 seperate excuses on how they…read morecan't do test drives due to my age and the liability then I go back with my mom and they say they don't do test drives unless a approval then i finally get to see the vehicle and the motor is runn hot and smells like it's way overheating this is a 2022 vehicle model btw

I've purchased 2 vehicles from them over the past several years and had multiple rounds of body…read morework done. I will continue to work with them any chance I get. They make the car buying process easy and provide a fair deal. The body work they have done on my vehicles has been top notch and reasonably priced. I've never had an issue with multiple encounters, they always take care of everything!!

They sell worthless cars and unscrupulous practices. RUN,…read moredon't walk. They lied, made offers they didn't keep, and they want me to pay on the trade in again and 'theyll get back to me ' with a refund. I'm elderly disabled and on social security. They don't want your business if you don't have $50K for a car. DON'T

My older VW TDI Beetle broke down, and I had been to to 3 other places, including another VW…read moredealership. Without it for months, I made a call to Gene Messer. Everyone was knowledgeable and thorough , from Kareem, and Amanda in my first call and intake, to follow up contact with the Mgr. Mark with concerns days after I drove away. Really. Great. Support. They send a text message video clip of a multipoint check showing everything from tires being measured to views of your brakes, linked to a list of services they suggest. For me, they diagnosed and quickly repaired in days, what 3 other places could not in 8 months. I recommend them completely.

Martin was very helpful. I brought my car to him because I had another shop tell me that it was…read moregoing to cost $4500 to fix my car. He fixed it for me for less than $1200 and I had the car the next day! Car runs great! Thank God for an honest mechanic!

This dealer is not to be trusted. They misrepresented fees that were not legit. Made promises that…read morewere not kept. I would never buy a car or have service done at this dealership. Beware consumers

If I could give them a zero I would, Drove 6 hours to trade my truck in for a 2021 ford explorer,…read morethey were so good and nice to get me in the vehicle but Driving back home and needing to clean my windshield the nozzles don't spray, I got the bumper to bumper warranty on it but was told those don't get covered but yet it's part of the car not something you should have to replace every year or few months down the road. 2 months after the purchase I come back to Lubbock for family stuff and I get stranded in the middle of the Intersection because my car completely shuts off, try to get a hold of them service department was closed, after getting help from some kind people of Lubbock and figure out how to get my car out of the middle of the road, did I mention it was during a busy part of the evening and I had 2 kids in car with me, figured out that my battery was bad, I go to the near by o Reilly's and purchase one, that following Monday I go by the dealership to try and get reimbursed and was told they won't do it because when they tested it it was good. clearly it wasn't and everything else wasn't actually tested either or my washer nozzles would be working. They are so kind to get you in a vehicle but not to help you out when has problems after telling you that whatever you need we are here to help. But yet tell me about a towing company that I could of used and blah blah blah that would of put me out of pocket more. I'll make sure to never use them again.

Bought a really nice and clean 2014 Nissan Pathfinder from them yesterday. Drove 4 hours to pick it…read moreup and am glad we did. Communication was great and everything about the car was just as told. Good people. Highly recommended.

Mitch and his son are very responsive and sold me a solid truck at a good value. Was very impressed…read morewith how they worked with me.

Disappointing at best. While Jonathan did get us into the shop on a Saturday afternoon from a tow…read moretruck ride south of town, that's where the good part ended. We'd had a diesel fuel leak shut down our Sprinter/Camper van and when we got the vehicle back three days later the diesel hadn't been cleaned out of the engine compartment. The fumes were horrible. We'd only gone a few miles and then had a tail-light fault illuminate (later corrected itself once engine compartment was cleaned up). The following day we had check engine light illuminate for a NOx sensor fault. A couple days after that we lost our power train belt and had that replace in Prescott Arizona - another tow ride! Given the fact that they knew we were on a long road trip and desperately needed good attention to our mechanical failure, one would think they would have made sure to check EVERYTHING out to be sure that the remainder of our trip went well. So not only does it appear that they did a poor job (leaving excessive diesel in engine compartment has negative effects on rubber components and is a fire hazard/health hazard), but it appears the job they did ended up causing collateral damage. When Jonathan was shown the excess diesel in engine compartment he should have been embarrassed and should have asked us to leave it with them to clean it up. That didn't even come close to happening. He didn't want anything to do with it - he watched me ladle some off a depression in the frame while he watched. He was reluctant to get his hand in there to mop it up with a shop rag even though his arm is longer than mine. Dissappointing to say the least.

Would like to shout out Alderson. Took my Car here for a…read morerecall, and they were super kind and got me in within a day of calling. They also had a shuttle that took me to my friends house so I didn't need an Uber or anything (big sprinter van) They had my car done within a couple of hours and were super kind and helpful, thank you Alderson! I did have to drive from Canyon (no Mercedes dealers in Amarillo / canyon) but the drive was worth going to an actual Mercedes dealer. Thank you!

Buying my VW Atlas at Audi Lubbock was, by far, the smoothest and best experience I've ever had at…read morea dealership. Out of the 4 buying experiences I've had, this one is the most memorable. When I inquired about the Atlas, I spoke with Alicia. She was very kind and answered any questions I had. Communication was 10/10. When I got to the dealership, I met Michael who sold me the car. From the get-go, everything was seamless. There were no hassles and I did not feel pressured. Michael was great. He was very nice, answered any and all questions I had, never making me feel rushed. Even the financing process was excellent and hassle-free. My family was surprised. My dad, who has a lot of experience with dealerships, was impressed and had never witnessed such a pleasant dealing. Audi Lubbock has a way of "dancing" with the customer. In my experience with them, they were very fair and operated honestly. Audi Lubbock was accommodating and I really appreciate them and their stress-free approach to selling. The positive reviews were correct. I absolutely love my VW Atlas! Thank you, Michael, Alicia, and Audi Lubbock!

I guess my family wasn't the only one with a shady experience at this dealership…read more Something that was supposed to take 45 min and out the door according to the salesman, ended up taking over 4 hours. We went looking for a used vehicle in good condition for my 16 yr old daughter that we could pay cash for. The used audi was priced at 21,770. Drove it, agreed on price, went inside to take my information to sign the deal and put the car under my name. Well he takes the information to the manager and he comes back with a paper that's over 2 thousand higher on sales price with added amounts, 400 for tint, 1500 for certified preowned, 1000 for all weather mats, and none of this is disclosed on the price to begin with, mind you this is a used vehicle that they want to charge you for all weather mats that originally came with the car? That is used! and they say it's certified but oh wait, the added price isn't added on the price it's listed for. But we get the( oh we are very transparent and itemize everything when making the sale We asked from the beginning if it has 2 key fobs, Jeronimo the salesman said yes, when we picked up the vehicle after the rushed so called car wash they did, it only had 1 key fob and when I called the next day because the fob didn't have the emergency key inside, all of a sudden they are either in a meeting or not in at the moment. Thank you Chris Diaz and Ryan LaRusso for kindly returning my call. Shitty dealership who says it discloses and itemizes everything but they don't. And then ghost you after you paid instead of creating a relationship on someone who would come back for other vehicles. Not a good look.