Scam artists, all of them. I keep getting mailed some lottery format ticket with a "winning number" to incentivize people to come into their dealership, just to be told that it's not a winning number, but I should still buy a car from them anyway. Fuck them. Fuck the owner, fuck the management. Your business is failing because you're money gauging assholes who don't care about your customers. read more

Rod Dominguez was a wonderful sales man. He didn't pressure us into buying a car. When we were told we got the funding he was genuinely happy for us. The entire company were warm and welcoming. The process was great. We got into a car that is going to much more than anyone knows. Thank you SPIRIT. You made me a loyal customer. read more

I'm a 75 year old male. A scam, elder abuse, or straight out gouging the customer. You choose. I took my jeep grand Cherokee in for a service repair. A yellow light on my dash. $1027 to replace a front radar module that had a screw hole in it. I paid $177 to diagnose the issue and another issue I didn't know was an issue. I turned down the $850 replacement of the radar module and reprogramming of the car. When I got home, I used two fingers to unscrew the license plate. There behind the plate was the radar module. No screw hole. Within minutes the yellow light went off in the car and the car operated as normal. I was refunded $177 and not so nicely told to take my car to another dealer. I filed a complaint with corporate. read more

I recently bought a Jeep Wrangler Rubicon. An alignment was worked in to the deal and they never did fix it. I was supposed to get money from them to have another mechanic fix it. That was just to shut me up. I got screwed from these guys and they lied and cheated me. -The mechanics can't fix anything -Management is crap During a team meeting they had, I overheard these guys wanting to put their customers $10k in debt at a time and compared it to a funeral. These guys do not care about taking care of their customers at all. They will screw you over and leave you hanging out to dry. Dan Qualls, you should be ashamed of this place! Awful mannerisms! read more

Brought my daughter's car in for a check on the headlights. Was greeted promptly from Paul and was told he would give me a call once he finds something out. Drove 1.5 hours to bring the car because it was the dealership that had availability. I called 3 days later to get an update and was told my car would be ready and it was a simple fix. Drove 1.5 hours back up to get the car, in the daylight, only to wait till night fall to find my car is still malfunctioning and worse off than I brought it. Hopefully yall live close and can check yalls stuff before bringing your vehicles here because I am very unfortunate in this case and will have yet another 3 hour round trip to this place. Here's an update on my experience. Brought my car back to get it overlooked from what they did. I explained that I have now one headlight pointing out towards the side and the other not visible at all. The light they installed mind you. After discussing this matter, I was told they fixed the problem I brought my vehicle in for, which was the headlight being out, a 600.00 fix with a diagnostic fee that doesn't fall off. So in order to fix the alignment of my bulbs that were installed by them, there's another 177 fee for that regardless that they installed the new ones. Great service, not. Wasted time for double work and fees. So if you choose to come here, please be overly descriptive on what you need done. Don't get caught on double trips and wasted fees like me. Let me tell you my final update from this experience. Called in off the response from my Google review to have a not so pleasant discussion with Renae, the service manager. She began to tell me that in however many years she's been there, no alignment was messed with after replacing bulbs. Yes Renae thank you for sharing however I wasn't saying you were wrong, I simply said my passenger headlight was fine till I got replacement bulbs and since you dismissed me, this review gotten worse. I would not recommend this place for service at all. Thank goodness they have amazing sales reviews to save this company because I assure you the service department is nothing like that. read more

I will update this as things progress.. but fair warning: BE CAREFUL WHO YOU DEAL WITH. UPDATE 1: I spoke with the GM at the dealership today. Parts are on order to repair the damage done from 3rd party installation. We Spoke about 30 minutes about my original post (See Below). The GM has promised me that he will look into and personally ensure all issues are remedied and my Jeep is returned to OEM specs, with and OEM trailer brake / tow hitch. I do want to reiterate, Isaiah has been great, and tried to accomodate as best he could. I appreciate him and would recommend buying from him IF you go to this dealership. Because of the GM and Isaiah I would change the rating to 1.5 stars, it will move to 2 when the wiring and trailer brake is fixed and I will update to at least 3 if they fullfill all promises. I am somewhat encouraged at their promises to rectify the situation and honor agreements, even resolve the ones they cannot in some way. I will update again as things progress. I do not know if it would go up beyond 3, but time will tell. One more note: The GM said he might be able to undo the deal, but as I have already purchased 4K in OEM upgrades and equipement for the Jeep I am very hesitant to do so, as I would lose a lot of money in the process, not to mention issues with credit and financing a new vehicle I actually want. I do wish it were so simple as to just undo it all.. sadly it's just not that easy. ***To be fair I did mistake numbers when speaking to the GM, wholly unintentional, but the numbers herein ARE corrected. ORIGINAL POST: Misrepresentation, lies, deceit, misinformation, false promises and assurances. Promised by sales manager proper resolution, remains to be seen, seems like a great guy... we will see in the end. 1. Sales guy "Mikey" scooped up the sale from his colleague, Isiah, who is a great guy, undercutting him on the sale. 2. Mikey lied about the base price, saying it was 53900, later discovered to be 48,900 (corrected from the 49,300.. total of a 5K difference, appologies for the mistake.. see the attached sticker price). He also lied about the supposed 3% interest which magically changed to 4.25% (corrected), with no diclosure, snuck into the paperwork... (To note: (edited for accuracy and fair reporting) I noticed a paper after the sale that appears to tell the credit union on the paperwork that I make over 7,000 a month.. it's not true, probably wire fraud and bank fraud, but hey, apparently Reagor Dikes people need company in Prison)... I disclosed my actual income with paperwork to prove it.. 3. Mikey supposedly checked and said it could have a trailer brake installed, a condition of sale. (Which he later lied about and tried to say did not happen, despite witnesses knowing I made this a condition of sale.) 4. Sales Manager in an attempt to correct the sale agreed to return 1000, spliting profit of sale for what he claimed would only be 2000, claiming 3000 in additional and other delivery costs. (He failed to mention the delivery costs are actually included in the MSRP). 5. After the first time getting the vehicle back when the stated OEM hitch and trailer brake should have been installed, a 3rd party 4 plug, nonbraking hitch and plug were installed. The sales manager promised to fix it. 6. A week 5 days later dropped of my 2022 Jeep to have the OEM trailer brake installed, to which the manager again promised me no less than 3 times it would be done correctly this time. I went to pick up my brand new Jeep, but no, it was wrong, they put a 3rd party trailer brake in it, destroying my factory warranty. Again promised I will be properly compensated, we will see... if they do, I might give them a second star. 7. Just to note: the vehicle I traded in has yet to be paid off... 16 days ago now.. Needless to say I am highly disappointed, frustrated and unhappy. They have permenently damaged my new vehicle, a vehicle incapable of doing what was promised, promised to make a sale, knowing full well it may not be possible, and obviously lying just to get that that sale, which was totally unnecessary. This goes without mentioning the lies about the MSRP or the supposed 3% interest rate. I was lied to and mistreated. What happened here should be a crime, and what is happening, and whether or not it will be made right has yet to be seen... All of this could have been avoided with honesty, instead the salesman "mikey" chose to lie and be deceptive, and several people there know it. I could have traded my car in elsewhere... and gotten what I wanted, but now I am stuck waiting to see it they will fix what they broke, and what they will do if they cannot make good on what was promised. ***One other note.. "Mikey" was asked to present the sticker with the MSRP, and failed to do so... I took him at his word.. I have attached the actual sticker to this post. Experiencing a similiar issue? FEDERAL LAW REQUIRES THE MSRP STICKER BE DISCLOSED. read more

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So today I'm finally needing to take advantage of the Jeep Wave Program. 3 years of oil changes and tire rotations. The documentations states, " Confidence with Vehicle Protection including Same Day Rental" and "Rental allowance (not to exceed $35.00) is only for same day mechanical repair or maintenance service". Fair enough. It's an oil change. Call to set up the appointment and am told they've never heard of it. Well, the rental car part anyway so far. Call Jeep directly and am told of course they offer this. Once again I'm going to have to arm wrestle these people to honor the program. Sadly, I'm not the least bit surprised. This city needs a Mopar dealership NOT associated with AutoInc. read more

i went to trade in a vehicle . i delt with some doushbag financial manager named loyde who is not even part of the dealership but he helps them i guess with the financial side of things . blew up my credit with inquiries spent hours there . complete waste of time . does not return calls and completely unprofessional . 5 days he jacked me around . finally had enough and went to frontier dodge and walked out with a new dodge ram good trade in and left that night done deal . do not go to spirit dodge unless you want to be jacked around . frontier dodge is this place to go i promise you . loyde you need to be fired . read more

A bunch of crooks! One Star is way too bright. Stole a tire. Who the heck steels a car tire when you bring it in to have it worked on!!!! This dump. First, it takes a week to get any kind of response from them to look at it, write a ticket or give you any kind of report back on it. Then they can't find the warranty that they sold us to cover the car. Apparently when you buy something like a warranty they don't bother to send that information to Chrysler and the rest of the world. So I think that if you have any choice to drive off a cliff or go to Spirit the cliff my not be a bad choice. read more

Spirit Chrysler Dodge Jeep - The other tire - Car Dealers Near Me - Lubbock, Texas

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What kind of jeep dealerships tells you that they cannot fix a sunroof on a jeep vehicle. How are you going to have a service department at a jeep dealership, but not have the ability to service a jeep vehicle. Customer service over the phone is also rude. Go anywhere but a dealership. Update: I ended up fixing my sunroof completely by myself with a little experience on vehicles. It was suck open and all it was, was a blown fuse. How hard is it to figure out as a dealership. Rather than being told that they were unable to service my car because I can't work on sunroofs... hey I guess I did save myself hundreds of dollars read more

Would not recommend buying a vehicle from here, very shady when it comes down to purchasing a vehicle, purchased a vehicle and within 3 days they came to pick it up saying the deal was not finalized yet, then turned around and sold it the same day, after we had already put insurance on the vehicle, they would not refund us the money for the insurance, or gas since they gave us the vehicle with a quarter of a tank and we had to fill it up. Management was no help and wouldn't let me talk to a general manager. read more

Spirit Chrysler Dodge Jeep - Message from salesman. - Car Dealers Near Me - Lubbock, Texas

Renae is demeaning and disrespectful. I have never had an employee of any business, much less a manager speak to me the way she did over the phone. On top of yelling and speaking over you, she would either ignore or dismiss any question or statement, if you managed to get one in over her rant. I've recommended this dealership for years to many friends who have purchased vehicles, however after this experience, I believe Lubbock would be better off if this dealership shut down. Unfortunate for a local business to treat local customers this way, word spreads quick, and it seems like this is not the first time Renae specifically has treated customers this way based on recent reviews. read more

I was in here for five minutes. I would rather drive to Dallas or Austin to get a car than purchase one here. Sales staff was incredibly rude and aggressive read more

I received a very deceptive ad in the mail that an employee admitted to me was pretty much just all marketing and mostly a lie I how ever decided after having already wasted my time driving up to get the literal garbage they were handing out (literally cardboard and Velcro) and despite explaining to the salesman why I didn't want to sell my car (it's my dead dads) he kept hounding me the entire time I was there to sell it to them AND even after saying I was applying for college and couldn't afford it, kept trying to pressure me into buying a brand new car AND after trying to be polite and saying I wouldn't get a loan right now anyways because I'm behind on credit card payments had the AUDACITY to ask me how far behind I was so he could try and convince me that I'd get approved after reading some of the other reviews on here, how the actual hell are you still in business? the only people there were college age kids scammed into driving over by a literal LIE I'd rate 0 stars if I could, crappy used car salespeople masquerading as a nice proper dealership read more

Friendly service, fast and efficient. They gave me a detail list of what they were doing to my vehicle. Left my vehicle clean. Always a pleasure doing business with Spirit Chrysler Dodge and Jeep. Thanks Paul in the service department and the technician. Also bought a cap. read more

So today i try shopping from this dealership and im so disappointed it i swear they try to scam me . At the beginning i call and i speak with the sale man his name Fernando i told him i move from Albuquerque to carrizozo and im looking for lower payment car and he was ok i send him my information and my vehicle pic and they price it for 43 i told them 50k and they was ok with it they aak for co sines and i get my dad but i ask him before you did this and run my information i want make sure he was like i speak with my manger everything is good and we sale you dodge durango for 40k 4by4 and i was ok and he was every month 800$ i was thank you so much and he was im doing the paperwork i will call you when we deliver the car i was ok deal he call me back him and his sale manger they was every month its going be 1270 with 90 days no payment i was how much is the car they was we sale it dodge durango for 58k and you trade for 43k i was i just make the deal different price and they was no we told you but real money this i was so disappointed it i call general manger he did the same thing im show you guys approve when they make a deal with me please to all customers found something better this dealership is to me scam im so disappointed i swear i been working this deal for 11 hours and the end they did not help me with nothing. read more

Spirit Chrysler Dodge Jeep - Car Dealers Near Me - Lubbock, Texas

My car broken down after having it for 2 months then when I tried to call them and bring it in so they can look at it they said they couldn't do anything about it because I didn't have any warranty on the vehicle.But when I was signing for the car they told that I could bring the car back anytime and it would only cost me a $100 but now they're saying I can't bring it in which I feel lied too and betrayed and ripped off!!! read more

Having a time trying to get money back on deal tht didn't close! Finally got check for the 4K I put down on the vehicle but now the salesman won't cooperate with the insurance company so I can get $250 back on a policy for a car I didn't get to take!! I would NEVER do business or recommend ANYBODY go through this maze of a company! The way we are being treated is not a way to do business! I plan to share this experience with others in our community and get legal advice as well. read more

Worst company to deal with period! If you need a car go somewhere else!! We went to look at a Jeep Renegade for our daughter. We were told that our current car company DID NOT and WAS NOT reporting so nothing was happening to our credit and we were just handing them money! So with that being said we decide to go threw with the purchase but once we got into financing we found the Raised they price of the jeep $7900 due to what they said was them getting the bank to give us a %14 instead of a %19 interest rate..we knew our credit wasn't great. We signed the contract and was told we couldn't take the jeep that night due to them having to do a few things. A few days later we called them and told them we were not interested any longer in the jeep due to them LIEING about the other car company reporting because they do report, they had raised the price 7900 and we still had not took possession of the vehicle....they hung up on me. A WEEK later THEY drove the jeep and placed it in the street infant of my home. I contacted them and told them I had called and no longer wanted the vehicle and they could pick it back up...they never came and got it. So I took it back and tried to talk to the general manager he would not listen to me and told me it was not his problem and he would not be buying it back..this is a option according to the finance Company. What it comes down to is they made a good check off this "purchase" and didn't want to be a honest company...they are NOT professional and they will not do the right thing. Unfortunately I am stuck with a jeep my daughter loves. If I could give anyone advice it's this...make sure you watch them at Financing they will tell you what you want to hear and then hit you in the pocket with lies. read more

General manager asked me to call him and I called and left a message. I still have had no response. I left my phone number. This is now the 3rd call I have left for the general manager. Still no phone call. read more

Spirit Chrysler Dodge Jeep - This is how they gave my daughter back her car. No brake light and wires hanging. - Car Dealers Near Me - Lubbock, Texas

I bought this car for about 28,000. May have been the worst decision I have made because I ignored all of the signs. They let me test drive the car before I got it and it was trashed. Employees old cigars in the car, food, glass. I Had a friend that knew a guy that worked there so in hopes that they would be fair but I was 100% wrong. Drove it home and a week and a half later noticed my front bumper was coming off. So I took it back to get repaired but they said it a nothing they could do. I bought two car btw. Please don't go here they will sell you anything and don't care who you are. Even if they are your so called friends. All of those cars are at least 8,000 less then what they are selling and most of those cars and not fully inspected. read more

Spirit Chrysler Dodge Jeep - Car Dealers Near Me - Lubbock, Texas

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To echo Richard D. on this site, "one star is way too bright." Here's a little free advice, Spirit--you can avoid wasting your own and others' time by taking it: if someone asks to test-drive an $8,000 vehicle listed on your website, don't assume they'd like you to scam them into taking on debt for a vehicle priced at more than three times that. Moreover, don't act like a sulky baby when they politely decline your scam masquerading as a "generous offer." read more

Beware of service department! After dealing with Tyrone in service as well as the service manager for over four weeks nothing was accomplished. I was the one who always had to initiate conversation about the issue at hand. Lastly, they tried to charge me $1900 worth of labor and after calling the dealership where I purchased the jeep and going over the numbers with their service manager there, it's was brought to light that the labor is actually under $600 for the repair, per the book. read more

I will only come here from now on. Customer service was amazing. Go see Justin Lucero!

So I know I'm a girl in a magenta Jeep and I honestly have never felt taken advantage of before (and I truly hope that isn't what happened) but I just feel like I wasn't treated like a customer they wanted to keep. We most likely miscommunicated but when I bring my car in to be fixed I expect it to be fully checked out before given back to me so I don't have to return the next week with a similar problem that could've been addressed the first visit. DETAILS : I took it in because my ac & heater wasn't working like it wouldn't even blow. (Which is exactly what I said) so they took it in and replaced the blower and gave it back. Turns out that didn't fix the heater just the fact that it wouldn't blow.. so why didn't they check the ac and/or heater before they gave it back. Thats why I'm giving 2 stars just because I feel like they should've turned the car on tried the heater and ac before returning it to me.. ): read more

Bad customer service, beware of Kevin, the black woman that works there and this New Mexican service advisor employee that works there. They are rude & highly unprofessional. They're all no good. They accuse the customer of purposely ruining their seats. Plus the black woman in customer service has a terrible attitude problem & she purposely scratched my grandmas car, was fired but hired back. Calling the corporate office is just as bad as customer service. Kevin has asked for donations or has a sob story to try and take advantage of you. They take way too long and aren't friendly when you walk in. They need to fire them and hire new people with better manners and respect. read more

Worst dealership experience ever. Can't get my spare key or my wheel lock hell my truck didn't even come with a handbook!!

We visited Spirit on 11/29/14 to look at a new Dodge Ram. The NEW vehicle we test drove was dirty, had trash in the bed of the truck, trash inside the truck, a broken windshield, the check engine light was on and the check fuel cap warning was on. Really? In addition, we told the salesman he could look for a different one and call us yet he continued to try and get us to stay. He proceeds to go in a room with the inventory manager and several other salesman to goof around. As soon as we walk out to leave the inventory manager comes running and shows us the price of a truck he found. We had already told them we were around the 30K mark for a truck, he comes back with a $40K truck and claims taxes are $2800! All I can say is stay away. They don't care enough to care for their vehicles and are shady! Stay away! read more

Would recommend this dealership to anyone !! Great fast service and a fantastic sales person by the name of Kelly Haggerton !! We were in and out in no time ! Love my new car !!! Thanks again Kelly !! read more

DESERVES NO STARS!! SHITTY SHITTY SERVICE!!! This place sold a car from under us! We had possession of the vehicle, down payment had been drafted from bank account and the only thing that was needed to finish the paper work was a driver's license. But the finance manager had given us 2 weeks to go and get it done. 2 weeks didn't even come!!! SHITTY ASS SERVICE AND I WILL NOT RECOMMEND THIS PLACE TO ANYONE EVER AGAIN!!!!! read more

This was just an easy fix of my tailgate. 6 days later and my truck is still there!!!! The people up front are amazing trying to help out the trashy service in the back. Something needs to change in the service department. One star is just to much for the service department. It doesn't give the service department justice. The way things are done. It just doesn't work. After seeing all the reviews from passed years. I guess the same service department manager is still employed. read more

Update my pickup still not fixed ,shameful supposed to be a major dealership, I bought my truck through them ,but they can't fix it ,because their "technicians are not seasoned enough" there words not mine I wouldn't even leave one stare ,but I have to read more

HORRIBLE service department. Kept my son's truck for 3 months and still did not fix it. They called my son twice to tell him his truck was fixed. Each time he flew to Lubbock to pick up his truck only for the service department to tell him they found "something else". I will be taking his truck to a qualified mechanic - something Dodge Spirit might want to considering hiring. read more

My vehicle was broken into while in their possession. It was ransacked and there were several things that were stolen. These items were hidden, so they had to dig for them. One of the items was a key to a 2019 Dodge Mega cab Longhorn Edition, that was specially designed from the factory. They had my vehicle for 4 days and didn't do anything to it. They couldn't pinpoint what was wrong with it. (Took to my dealership, they figured out what was wrong within 4 hours). I am very unhappy with the service that I I received from them, especially when I told them that I was from out of town and I needed my vehicle back the next day. I missed 2 days of work and got my vehicle back in worse shape than when I gave it to them. The service manager told me, "how do you know, that your vehicle was ransacked, I saw how messy it was..." I told him, "Because every nook and cranny was empty, I have missing items, I want these items back. I have tried calling the main store manager, the finance manager, and service manager.. I have left messages and none of them will call me back. I am very disappointed and unhappy with the level of incompetence at this location. They are slower than Christmas and they are not very customer friendly. I heard how they talked to several other people, besides me. I would never recommend this place or Frontier Dodge (their sister dealership) to anyone. read more

POOR CUSTOMER SERVICE! A guy named ERICK started the application process for me and after giving him all of my information he asked how much I wanted to put down after I said I wasn't sure I did not hear back from him. I had to call to follow up more than once until someone named Urban said he would figure out what was going on and would herb back with me. Nope! Never happened I also had to call Urban back several times for him to finally say they were able to get anything done. With no explanation! They also pulled my credit report two times causing my score to drop significantly. Don't go here if you have other options! I do not recommend this dealership. Seems like they'll only help you if you're willing to make a huge down payment. read more

Oh please stay away from this dealership!!!!!!They lied lied lied to us, found out the used vehicle we were purchasing had been in a wreck and fixed. Ok that happens so we decided to take the vehicle to get inspected turns out the alignment and cv joints were all damaged. We were told it would cost us over 1500.00 dollars to repair! Took the vehicle back to Spirit and told the sales man Joseph that we would not be taking the vehicle. He asked why we explained and he promptly got up and went to the back. We waited 34 mins, when my husband decided to see why he was taking so long, when he over heard the finance manager say If we don't send it, your not going to get s**t for this deal. My husband walked in and all 4 of them where quiet. He politely asked them for the half of the down payment we had put down to begin the process of purchasing that vehicle. The finance manger says there's nothing they can do we had signed all part work and now that we were returning the vehicle it was going to show as a repo! I got my phone and recorded him saying that he knew we didn't want the vehicle and while we were waiting he submitted paperwork to finalize the deal. I then told him he knew about what he did and that was wrong! We came in expecting to purchase a vehicle, not to be scammed!!! They claim they got all of the paperwork from a sister store we purchased a vehicle a few months back. Which was not true because we called that dealership that they claim to have received the needed paperwork to process the vehicle. As frustrated as we were we decided to leave before we left I asked them for the number to the bank. They then gave me a bogus number were we supposedly had an open account with the bank, called them to report fraud! The bank told us at a certain time that day, an offer was submitted but had not been accepted. I asked the time it was submitted, it was the time we had told them we did not want the vehicle. We have an open investigation with the lender, credit bureaus and better business bureau! If we could give them a 0 we would on top of all that they did not want to give us our down payment because we used there gas and put miles on the car!!! We are disputing that as well!!! Please be careful when purchasing a vehicle get the car fax, take it to get inspected, look at the body and interior of the vehicle!!! read more

I'm giving 3 stars only because my salesman, Andrew worked so hard to get me into my vehicle. I'm kind of bummed because we could not get the financing for the vehicle in my name had to have a cosigner, no big deal. I got the car the end of April I'm still waiting I'm getting the license plate for it the temp tags expire the end of this month. When I got the car I was told everything was good on it 2 Days Later I had to replace one of the front tires due to the wire chords protruding from the tire. A week later I had to take for an oil change. Was told everything had to be refilled plus had to pay for a new air filter. Except for all the minor fixes the service was okay. Andrew got me in a nice car with a very affordable monthly payment read more

Showed up to the dealer, knowing exactly what I want. Ready to buy very soon. First salesmen seemed helpful enough and said he would go get the keys for a test drive. Then after sitting around for 30 MINUTES OF WAITING another salesmen came out and tried to scare me away with the price like I didn't know what I want. Very demeaning and disrespectful. Outright lied about the payments I'd be making. Wish I caught his name. Finally he told me he'd get the keys but wouldn't guarantee a test drive. Waiting ANOTHER 15 MINUTES and nobody came helped us out. They had the truck I've looked everywhere for and I'm definitely not even considering pursuing that truck from that dealership anymore. Horrible service and complete waste of time read more

My daughter who is 18 years old just started at Texas Tech and has a 2017 Jeep Renegade that is still under manufacturers warranty. She calls me in a panic because her radio won't turn off when she turns the car off, she tried numerous times. I tell her to take it to a dealership there in Lubbock so she takes it to BOTH Jeep dealerships and they both told her they could not look at it for at least a week and sent her away! Fortunately, I still have a buddy from my Tech days that lives in Lubbock so she took it to him and he fixed it in 10 minutes by doing a master reset. Just can't believe these dealers either did not know how to fix it OR they just refused to help her. read more

The water pump on my Jeep Cherokee failed at 46k miles. My wife called over to Spirit Chrysler and was told that the car was out of warranty. This was told to her even though the drive train warranty covers tge water pump for 50k miles. Also, ee had purchased the extended warranty which the Spirit service dept claimed that they looked it up in the system and that we did not have-we latrr found a copy of the extended warranty in the glove box. Either Rick and Kevin in service are lazy, or the dealership just intends on not honoring warranties. We called over to Frontier and they were able to locate our warranty information right away. There are two Chrysler choices in Lubbock. Be smart when you choose which one. read more