Just completed our 2nd pool with Carlos Pools. Definitely worth the value. As with any construction project, have to be patient and understand of changes. Thanks to Ruben for starting us up and getting the system running. read more

Carlos Pools Spas & Gardens - Not a conventional pool but defiantly what we envisioned! - Hot Tub & Pool Near Me - San Dimas, California

My experience with Carlos Pools, Spas, and Gardens has been very positive. We had been shopping around for a pool builder and Carlos came in at about 70% of what several pool companies had estimated our pool would cost with the design and features we wanted. From my first meeting with Jose Garcia to my frequent conversations with Lisa, Austin, Dena, and Steve, we always knew exactly where we were in the process and there were never any unpleasant surprises or delays (in fact, these are the friendliest, most knowledgeable and REACHABLE professionals I've worked with on such a large project). The pool was finished within 180 days, even with my frequent requests and changes, and I always felt like a valued customer to all the people listed above. Give them a chance to build your dream pool--you be happy, I'm sure! For reference, my small pool and spa has all Jandy equipment--the VS FloPro variable speed pump, CL460 canister filter, a TrueClear salt system and (my favorite--works great with my home solar panels) the Jandy VersaTemp electric heat/chill pump; my pool guy loves this equipment! One other note--we had a few tiles come loose from the spa wall to the pool (probably from hitting them with a pool brush head?), but the company was out within two weeks for the free repair and there have been no other issues--so Carlos gets an "A+" on post-construction support as well! Thanks CPS&G! read more

[[HIGHLIGHT]]I went through Carlos's pools and the experience was great.[[ENDHIGHLIGHT]] Our sales guy Bob was pretty honest and Jose's install team was sufficient. [[HIGHLIGHT]]Our job soop Jorge was on top of everything and easy to get a hold of.[[ENDHIGHLIGHT]] Jorge answered all our questions and helped with the final set up as far as machinery and inspections. Gotta say the pool came out extraordinary and the price was very affordable. The lowest I found out there. I would highly recommend this team and ask for Jorge to run your project very pleased with the outcome. read more

Carlos Pools Spas & Gardens - New pool - Hot Tub & Pool Near Me - San Dimas, California

You have a lot of reviews to go over so I will make it short. The sales team is great as they give the best price. This however comes with a cost of horrible service, our foreman Jose was non existent and the plumbers made major mistakes. [[HIGHLIGHT]]The worst part no one takes responsibility and if you call the office good luck the with the receptionist, just yells and hangs up on you if you can get a word in[[ENDHIGHLIGHT]]. I'm sure they get you in good with pricing but the rest of the work you will be dealing with snow flakes who don't care because you already signed a contract. Would not recommend this company. read more

I engaged with Carlos Pools and Spas in the middle of 2025. They came in far below the prices of the four pool companies I received quotes from. Overall, I am very pleased with the final result. My Project Manager, Jorge was outstanding and bent over backwards to fix any problems that arose (and problems will happen no matter the pool company). I paid close attention to the workers as they performed each phase of the construction. I was quite impressed with their attention to detail. They made suggestions to me where they thought they could improve things, and I agreed with and appreciated those suggestions. One other important note - of the four pool companies I received quotes from, Carlos Pools was the only one who said they would work around my existing concrete decking. Every other pool company said they had to tear out what I had and then put in all new after the pool was in. This saved me a lot of money! With that being said.... There were several places that they could improve their processes: The sales guy I dealt with gave me some good suggestions on my decking/Turf areas. However, I made it explicitly clear that I would need them to do the decking work because I didn't have anyone who could do it. He assured me they would take care of it. I also spoke to him about putting my gate and wall back up. I told him I didn't know anyone who could do that. Again, he assured me they would get someone to do that also. When it came time for the decking to be installed, I was told that I was responsible for this. Oh, and I also had to install the bonding wire around the pool. What pool company doesn't install a bonding wire on the pool they are building? I explained that I had worked this out with the sales guy and that it was to be part of the construction project. The sales guy conveniently didn't remember any of these conversations. Ultimately, I had to find people to do this work. This delayed my project for several weeks. These are some of the major things that were not included in the pool price/contract that may surprise you: The cost of getting the city permit was not included. This turned out to be a much cheaper way as other pool companies were charging up $4k for it. I think I paid around $1000. Putting the wall and gate back up. In order to get the construction equipment into my backyard they had to take the gate and the wall it was attached to down. As I mentioned earlier, despite my making it clear I had no way to put the wall/gate back, they were supposed to do that. They did not. The bonding wire that electrically grounds the pool so you don't get electrocuted was not included in the contract. This struck me as very odd. It is very difficult to try and find a qualified person to come and just install a bonding wire. Despite the sales guy designing the turf layout with me, this was also not included in the contract, and I had to find someone who could do this for me. Another item that was not included in the contract was opening the pool with chemicals. I had to have this done separately also. I also did not get a pool skimmer, pool vacuum, or a pool brush. I am pleased with the final product, I just wish the whole process had been a little smother and more transparent. A shout out again to Jorge the project manager! read more

Carlos Pools Spas & Gardens - The finished product - Hot Tub & Pool Near Me - San Dimas, California

Pool is amazing we are so happy. What a great deal 20 x 35 jacuzzi 8x8 wow. I was happy with the Guys building the pool. Quick the only bad part was a cracked my concrete and broke my main water line. They did tell us things may happen. Other than that great company. [[HIGHLIGHT]]Marlon was amazing walk us through step by step and how to use the pump and connect to our phone.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Having control on my phone is so easy thank you so much Marlon for your help[[ENDHIGHLIGHT]] read more

Carlos Pools Spas & Gardens - Derek's pool - Hot Tub & Pool Near Me - San Dimas, California

We had an amazing experience working with Mr Carlos pool. They took care of everything, from designs, to permits , change orders, to final inspections. Everything was smooth from beginning to end. They are definitely the dream team to work with . From Aaron to Austen, to Jose, to Lisa and equipment instructions. [[HIGHLIGHT]]Communication was a priority for us and Jose (project manager) handle everything smoothly.[[ENDHIGHLIGHT]] Thank you again for your amazing work , my family is enjoying the pool and summers will be different now. read more

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Carlos Pools just finished the installation of my pool and spa. I was really impressed with them from our first conversation all the way through to the end. Stephen and Mike were so receptive and were always looking out for our best interest rather than trying to upsell us on everything. They broke ground in October of 2025 and we passed our final inspection on February 3rd of 2026, so 4 months to get it done. Super impressive, tremendous workmanship, and to their word! read more

Carlos Pools Spas & Gardens - Our completed pool - Hot Tub & Pool Near Me - San Dimas, California

I would like to give a big shout out to everyone at Mr Carlos Pools. Everyone we worked with was great . Jose helped me a ton . He explained everything to me and would even give extra help explaining concepts and things I had no experience with. Marlon was also great. Marlon did my chemical start up and my pool equipment orientation. He also did a great job explaining to me how everything worked and how to use my pool automation system that I bought for an upgrade. My only suggestion for improvement is maybe a hire more people in the admin office. It seemed like they were swamped and under a lot of stress due to all the projects they had going on . But they all tried their best to help when they could . Pool and spa came out great ! read more

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Project start: 8/4/2025 Project ended: 11/12/2025 (due to a total of a 5 week delay for an inspection by the city) We initially inquired with 3 separate pool companies and we came across Mr. Carlos Pools on an Instagram add. [[HIGHLIGHT]]We requested a quote and within 24 hours we had a call scheduling the quote.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]This is where we met David. He came and measured everything provided us detailed information on the process and asked us for a few days to get the design and quote.[[ENDHIGHLIGHT]] David provided us the most detailed quote and plans, with visuals, so we can make the best decision for our home and budget. We decided to go with him for our job. [[HIGHLIGHT]]The permit process went seamlessly and we were in continuous communication with Mr. Carlos pool and David.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Our project began on August 4 and Jorge (project manager) took over as the main contact. He has communicated every step of the way.[[ENDHIGHLIGHT]] David and his Team did the concrete work and I can't say enough about the how great it looks. [[HIGHLIGHT]]Again, his team continuously communicated and walked us through the entire process. Extremely happy with his work and his team![[ENDHIGHLIGHT]] Lastly, the project is finally done and our pool looks beautiful. [[HIGHLIGHT]]Thank you every single person who made this as seamless and smooth as possible.[[ENDHIGHLIGHT]] read more

Our project has been done for a couple weeks now, had to gather my thoughts to give a fair and honest review. The best way to do so is to rate everyone that was involved with our project. So I will start from the beginning with the sales person. I will not use any names. I understand that not everyone will read the entire review so if you're wondering if I would recommend Carlos Pools, the answer is no! There's better companies out there and the only reason we went with Carlos pools is because they gave us the best price but in retrospect, I would've paid the extra $30K if it meant we had a more involved foreman, more input on our ideas and a smoother process. Sales person He was professional and patient with us. Carlos Pools was the first company that came out and gave us a quote when we started looking around for a company to build our pool. Sales rep was good but I do wish he could've also came up with a layout and idea for our pool. Yes we had an idea of what we wanted but we were also looking for professional input. He just went with what we wanted and in the end we needed up extending the size of our pool and fire pit area. But over all, great sales rep. A couple weeks after signing our contract the first phase began. Our project was assigned a foreman who could have been a lot more involved. Foreman Excavating Crew Not much interaction needed here, the crew was in and out in 2 days. Rebar crew Same as the excavating crew, in and out in a couple days not much interaction. Plumbers This was the first crew that was on site for a few days. They were professional and friendly. Every time I went to talk to them they were knowledgeable and always shared what they were working on. Great group of guys. ShockCrete Crew One day job, and this crew was also very friendly and professional. After the shell of our had cured we were ready to pick out tile and coping colors and styles. This is where we started to disconnect with the office staff and foreman even more. during this meeting we switched the decking from pavers to hard scape (concrete squares with either turf of rock in between) The office lady told us great that we might even save money going with the concrete design, that sounded great until she was not able to tell us what the price difference was and that it would be calculated at the end. It was probably unnecessary to mention this if she was not sure. Additionally, she failed to mention that depending on what we wanted in between the concrete squares it was not gonna be included within what we had already paid. But we moved on.. Mason Crew By far the best group of guys that was involved with our project. Friendly and so super knowledgeable of their work. Very detailed and diligent in their work. They had so much great input and perfected our ideas. After the mason crew was done the project took a sour turn with the decking crew. The day the decking crew began they had lots of questions which I didn't have the answer to and the foreman was nowhere to be found and we called the office their answer was "he doesn't need to be present". I am not even going to rate the decking crew as they were the most unprofessional workers I have ever had work on my house. They all decided it was OK to urinate all over behind our garage. The smell was horrible and urine spots all over the dirt. I called the office and they sent the crew back out the next morning. The crew came and poured Clorox over the urine they apologize and said they have been asking the office to have a porta potty at job sites but they never listen to them. Then they had the audacity to tell me that it was good they didn't drink beer on the job those days if not there would have been more urine!! Absolutely unprofessional!! The plaster and pebble tech was a short job and I was not home for those days. After the pool was filled we had to look elsewhere to have turf installed in between the concrete squares. Over all our experience could have been a lot better. For a company that says they been doing this for years, they don't have all the kinks worked out and not all their contractors are as professional as they should be. It's been a couple weeks and we're still waiting for the final walk through. Our fire pit still missing the lava rock they were supposed to supply.... Marlon Pool tech Marlon is awesome! He was the last person to come and set up all our equipment. Marlon also did the initial chemical balancing of our pool. Marlon is friendly, personable and super knowledgeable of all pool stuff. We liked Marlon so much we hired him as our pool maintenance tech! read more

I'd leave a longer review later. But tbh this experience has been pretty bad overall We had a pool finished in 2024. It was supposed to take 3-5 months but took over a year. A lot of miscommunications because they have different people and not a person who takes true responsibility for the project as a whole Luckily I did a lot of the oversight myself in order to get things done. Also I'm very patient so I can ask for things 3-5 times to get them done as I work in construction as well To get things done you have to send multiple emails and be ok with them ignoring the first couple. They would forget us over and over so I'd have to follow up 2-5 times to get things done. Must be very patient. Often an issue would pop up and there's not accountability. They just send workers who will show up at random times to fix things Currently I emailed them twice and called twice to get some questions about damaged coping after under a year of the pool being built. I hadn't received a response. They are extremely busy to get work done and to get repairs done. Except for their SALES staff who are very responsive. They I'll come help you get project started. But again once project starts there are many delays and no one person who shows responsibility for project You have to follow up multiple times and be ok getting 0 response to work with them. I'm pretty patient as I've worked in construction for many years so I just would oversee the project and ask their sub contractors (many of those Subs would complain about Carlos pools to me individually). One more note. They have an individual offer you free salt for your pool in exchange for a review. I didn't take the free salt because things didn't go well with our build. This felt like a bribe to leave good review in exchange for like $200 worth of salt. I had left a review before as I was ignored for weeks about a separate request. and they asked me if I would take it down. So I did at the time. But the same thing is happening again. No response after contacting them four times. The pool came out nice looking though because I was meticulous about overseeing the pool and was diligent about requesting things that the subcontractors didn't do. I would have to act as a project manager to get things done and double check work to make sure it's done correctly If you are ok doing extra work, are very patient and have low expectations on responsiveness and are ok asking many times or doing your own research to get things done then Carlos pools might be ok. Also I see other reviews below We had the same issues where certain things would get done quickly. Like we got Excavation dig and finite in a few weeks. Then several months would go by with no communication and no work done on site. I figure they just are very busy as they offer a very low price then ad on extras that make it cost as much as other estimate bids. Overall I think they are too busy with so many projects and have so many cooks in the kitchen with no central over site of jobs. Their sub contractors are good at what they do individually but you have to watch them and keep an eye on the finishes. For instance one sub did damage some to our house I emailed it to Mr Carlos Poools no response. So I just fixed it myself. I didn't want to deal with waiting Also another example is they sent some handyman type guys to fix a leak after many requests. He didn't properly fix leak first time so I inspected it and found that his patchwork just simply fell right off. I aske them again and they did have another handyman come out. He sort of did it incorrectly for proper water sealing where grout was missing and water was leaking. I showed him the way it should be done and he did do it and I hope it won't leak again because I don't want to deal with it. I'll probably just hire another person if this leak happens again. read more

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We're incredibly happy with our beautiful pool and receive compliments on it all the time. The final result speaks for itself--and we also found the pricing to be very reasonable compared to other quotes we received during that time. Our project began as a COVID endeavor. Although we signed the contract in August, construction didn't begin until May, with completion in September. We understood that some delays were due to the pandemic and permitting issues with LADBS, but we also felt there were times when the team was stretched too thin with multiple jobs. [[HIGHLIGHT]]This occasionally led to communication challenges, some disconnect between the company and their subcontractors and some issues that had to be corrected.[[ENDHIGHLIGHT]] That said, [[HIGHLIGHT]]we stayed closely involved throughout the process--especially my husband, who made it a point to track progress and help minimize unnecessary delays.[[ENDHIGHLIGHT]] And we're glad we did, because the end product is something we're proud of and enjoy every day. We'd also like to give a special thanks to Mike, our project manager, who stepped up when our pool heater broke just a month after the warranty expired. He worked with the manufacturer to get it resolved at a reduced cost, which we really appreciated! Despite the bumps along the way, we're very happy with our pool and would recommend Mr. Carlos to friends and family. read more

Carlos Pools Spas & Gardens - Our finished product 2021 - Hot Tub & Pool Near Me - San Dimas, California

I'm starting to get worried there's no activity happening for the past 5 weeks, it is now June 12 and we started the project on Feb. 1st, in March and April they moved quickly but May came and our backyard just looks abandoned we can't even use it! We're waiting for tile and coping, even one of their crew members told us they just don't know why this phase takes so long. I was really happy with how smoothly everything was going until now. I really had hoped the pool would be done for my 15th wedding anniversary on July 3rd, (kind of disappointed) we will see what happens... Hi Austen, what is not fair is that you right away feel attacked when I'm clearly just leaving a review of how I feel and everything that has happened so far. Let me remind you this is a free public platform and I can leave my honest review. Did I lie on anything?? It's crazy to see how you took it so personal. Regarding my traveling, you don't have to schedule around it, I emailed Lisa as a courtesy to make her aware of it, and to politely ask her to inform me ahead of time if someone would be showing up to my house so that I can be prepared. I don't see anything wrong with that either! I will be patiently waiting for Lisa's next email, just how I have this whole time. read more

Carlos Pools Spas & Gardens - Hot Tub & Pool Near Me - San Dimas, California

Mr. Carlos Pools has been the best decision we could have made when choosing who should build our pool and spa! From beginning to end, Bob (sales), George (onsite manager), Austen (keeping us on our timeline), and Marlon (equipment set up) were so professional and they never kept us waiting! Incredible company to work with. Thank you so much! read more

Carlos Pools Spas & Gardens - Our new pool! - Hot Tub & Pool Near Me - San Dimas, California

We reached out to several contractors and Steve from Carlos Pools had the best pricing and was very helpful and knowledgeable. Overall our experience was good and their subcontractors were great to work with. We just finished our final orientation with Ruben Gonzales and he was amazing to work with. I would definitely recommend scheduling your orientation with him and completing your chemical balance with him as well. He is very knowledgeable and informative. read more

This has been our second pool we built with Mr Carlos. [[HIGHLIGHT]]Our project Manager Andy was amazing throughout the whole process.[[ENDHIGHLIGHT]] We knew that unexpected things were gonna happen but Andy helped us with every issue to make sure it was done properly and we were satisfied. After the pool finished Marlon did our pool school orientation and he was extremely knowledgeable. He helped with any question and getting everything set up properly. I would definitely recommend requesting Andy and Marlon for your project. Everything turned out beautiful and we can't wait for next summer to really enjoy this pool. read more

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My family and I are grateful to everybody at Carlos Pools, Spas, and Garden for building us a beautiful pool. As with all projects you can expect delays and changes when inspectors are involved but all and all the process of each step was fairly quick, painless and any questions concerns were always addressed no matter how trivial they may have been. At times you will feel overwhelmed, take a deep breath and ask questions to ease your mind. Our team was fantastic, David and Jorge were always there to answer questions and I am the type to over think and ask a lot. I am sure I drove them crazy with all the questions I had throughout the whole project. During a project like this it can get hectic with dust and trenches and all that is going on. You might start to feel overwhelmed, you will feel overwhelmed cause everywhere you turn your yard is torn up but rest assured the end result will leave you in awe. The end result is worth all the times you feel like you might go crazy and before you know it you have a beautiful pool and was all worth it! Ruben came out the day after our pool was filled and gave the low down on how to work all the equipment as well as some tips, he was full of knowledge and I say pick his brain while you have him there to answer your questions. Thank you again to all involved at Carlos Pools! FYI not sure why it is posting from Las Vegas but we are in Riverside County CA! read more

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They do amazing job. Jose was really great and attentive to updates and answering questions. Love the end result. Would highly recommend this company for all major renovations. Ruben was also amazing, patient and knowledgeable of the systems when explaining how to use them. The work speaks for itself ready for summer. read more

Carlos Pools Spas & Gardens - Finished pool - Hot Tub & Pool Near Me - San Dimas, California

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Was great working with Mr. Carlos Pools. I was lucky enough to have Andy run the project and he was great. Helped me make decisions and never once felt pushed to spend more than I wanted. Stayed within budget and answered every call (I called a lot). Pool ended up great and then Ruben came out to take me through everything. He noticed minor issues and made sure they came back out to make those fixes. Did I say the price was way better than everyone else?? Do yourself a favor, make sure they get the opportunity to quote and make sure you request Andy, he's the man. Thank you Mr. Carlos!! read more

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We are very happy with Mr.Carlos Pools. It was always a dream of ours to build a pool for our girls to enjoy and swim. And of course for ourselves too! On their website, just fill out the free in home consultation. The same day Bob contacted us and set up an appointment date to see our backyard, give us a quote and explain the whole process. It does take awhile for permits and they do all that for you. Once everything is in order, the crew comes and start working. Our project had phases that are all broken down on the contract and they also email all the details. With each phase, updates are given. Jose was the project manager, very helpful. Ruben gave us the equipment orientation and some helpful information how to maintain our pool. He also started the first chemical process. Everyone is very friendly, helpful and answered all our questions and concerns. read more

Carlos Pools Spas & Gardens - Finished! - Hot Tub & Pool Near Me - San Dimas, California

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I was recommended by a family friend about Carlos Pools, well let me tell you my wife and I had the best experience working with this company. [[HIGHLIGHT]]Great communication from the beginning to the end.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Site project supervisor Jose kept us informed through all the steps for our project, any questions we had or any time we would call him he would be available or call us back[[ENDHIGHLIGHT]]. Once the pool was complete Ruben came out for our Orientation to start up the equipment he explain everything and went over how everything works and if I had any future questions I could always give him a call. Overall if your looking to build a pool I would give them a call. 10 star on my behalf. Thank you Jose and Ruben read more

This is our second pool build with Mr. Carlos Construction. They are extremely knowledgeable and do fabulous work. They are meticulous to detail which we appreciate, and the price cannot be beat when compared to competitors. You will see! Thank you again Mr. Carlos construction for beautifying our house read more

I want to give a shout out to Marlon for a professional startup of the pool equipment and a thorough explanation of the system. We are super happy with our new pool, thank you for getting it started for us. Andy, our project manager has been super communicative and did a great job with resolving any unforeseen hiccups along the way. read more

THIS IS A TWO PART REVIEW! Our salesman ANDY was AWESOME! He worked closely with us from start to finish. He paid extra attention to detail and made sure we were both happy. He is very knowledgeable with all things related to the Pool process and super helpful. Always reassuring and willing to go above and beyond. Part 2 As far as the office. Their administration needs to work on their customer service. Every time I'd call, the lady that answered was rude. You'd think she'd realize how important a customer is to a business. A pool isn't cheap! This is a life changing event for People. She never wanted to go beyond to help with any issue I had. I gave up trying to talk with her Or anyone Else in the office. I'm just glad Andy was available to help us through it. read more

I love my new spa/pool. From start to finish everything went like clockwork. Big thank you to Bob, Jose, Reuben, Andy, and the rest of the team at Mr Carlos Pools. They were very helpful with the planning and placement of the pool adding helpful tips along the way based on their many years of experience. They took care of the permitting and were there for inspections. The quality of the work was excellent. The finished product speaks for itself. read more

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Carlos pools was recommended to me by 2 friends who used them for their pool builds. I hired them to build my pool/spa and I can't say enough about how amazing Carlos Pools and everyone who works there is. From start to finish, the process was easy, stress free, and way way faster than I imagined. From signing the contract to having water in the pool was 4 months. The communication was amazing and they worked around my schedule. Once the pool was complete, the technician, Ruben, come to my house and explained everything to me and showed me how to work my new pool equipment. HIGHLY recommend for anyone looking to build a pool! read more

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Mr Carlos Pools did a nice job on our new cocktail pool. They handled the design, permitting, build and startup all in time for spring. Thank you to Andrew, Austen, Jose, Lisa for their help along the way and to Ruben for doing such a nice job helping us with the equipment startup. read more

Recently got a pool and spa done by Carlos Pools. Couldn't be any happier with the result. Very smooth process. No issues what so ever and very good communication. Jose (project manager) was amazing as was Marlon, who gave us the final walkthrough on how to operate our pool equipment. read more

Carlos Pools Spas & Gardens - Hot Tub & Pool Near Me - San Dimas, California

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Happy with all the work very respectful employees. Ruben did an amazing job explaining the way the unit works very helpful with my questions. read more

Jorge and the team at Carlos Pools did a great job! Workmanship was on point... workers were professional and didn't slack for one minute. Pricing was great and when the project was finished and I was all paid for, they still followed up to make sure everything was to my satisfaction. Looking forward to this Summer! read more

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Mr. Carlos pool was the best contractor I ever had. All the phases to build the pool went very smooth. The crew was very responsive and punctual. The staff very friendly and knowledgeable. My last session was with Rubin who gave me an excellent orientation. He was patient and knowledgeable. He answered all my questions clearly and patiently. I learned a lot from Rubin regarding the pool equipment. I definitely recommend Rubin and Mr. Carlos pool. They are awesome read more

[[HIGHLIGHT]]Jorge, Ruben, and the crew have been very accommodating and responsive.[[ENDHIGHLIGHT]] We had a tight deadline, and they were able to finish the job quickly and with great attention to detail. My family is very happy with the outcome, and we highly recommend them for any pool service needs! read more

I gave them the project and knew it would be tough. the inspection process was mostly to fault. The Carlos personal were great to work with. They know pools. There price was competitive and worth every penny. read more

Carlos Pools Spas & Gardens - Hot Tub & Pool Near Me - San Dimas, California

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We had a great experience with our pool construction. Our pool was built in a timely manner Austen and Lisa were very helpful throughout the entire process. Ruben was great at showing us how to use our equipment and even gave us some helpful tips. We love our pool and can't wait to enjoy it this summer!! read more

Carlos Pools Spas & Gardens - Hot Tub & Pool Near Me - San Dimas, California

DO NOT USE!!!! Horrible experience. [[HIGHLIGHT]]Signed a contract at the beginning of 2019. We gave a deposit and then according to them they lost the files so we did not hear back from them until 2021.[[ENDHIGHLIGHT]]. we just wanted our deposit back, but they convinced us to let them do our Pool so we agreed we signed a new contract. Everything is starting good. I even put updated photos on Yelp to show the work they were doing But at the end of completion we found out they used the old permits they pulled in 2019 and never updated them so they expired. They harassed us for the final payment which we gave. Then they took the money and never fulfilled their part of the contract. They never didn't the finial inspection or update the permits which was all in our contract. Avoid at all cost but if you do decided to use them be cautious. Make sure the permits are right and don't give the finial payment until the contract is fulfilled. If you do they'll take the money and you'll never hear from them. read more

Great experience. Our pool came out beautifully, and the whole team was supportive along the way. We had some unexpected hiccups but the team worked through it with us. Ken was super responsive and helpful. Ruben went out of his way to give us our orientation. All around recommend! read more

Carlos Pools Spas & Gardens - Hot Tub & Pool Near Me - San Dimas, California

Pool project is complete!!! We love the pool, Austen! Bob was great to work with and made the sales process easy! Lisa was extremely prompt and helped me pick out my materials remotely! Ruben is extremely knowledgeable on the equipment side! And Jose was very, very, very helpful throughout the entire process! Thank you Again! (Pictures pending full backyard completion. read more

Our dream came true! We have the pool we always wanted! Andy, our project manager helped us with the design and helped us throughout the entire process and construction. Jose was super informative and helpful during the construction, he was always available and provided us with updates. Ruben was very helpful with our orientation. We are recommending Carlos Pools to all of our friends and family! read more

Everything went well. They were on time every time they scheduled a appointment. Pool got started mid September and finished it by mid December. Austen and Lisa did an awesome job emailing me and keeping me posted. It was an easy process ,José the Forman did a great job keeping me updated and answered any of my needs and at the end when the pool was finished Ruben gave me a orientation of how to work the jacuzzi and the Jandy system. read more