It's been a YEAR since we got our Vita Spa from Custom Spas Direct. We did a LOT of shopping…read morearound last year and were SO happy when we met Jim Galpin. He was so helpful, friendly and professional, we knew we had found the right place. He showed us all the spas that fit our needs/wants and we picked the Vita Envie with Jim's help. He has been very responsive whenever we have questions or at one point we thought we had an issue but he helped us trouble shoot it and it turned out to be user error.. LOL We highly recommend Jim and Custom Spas Direct for all your spa/jacuzzi needs. Thanks again Jim! :) OH... and he offers incredible financing deals!

We worked with Jim from Custom Spas Direct a few years ago to get a brand new, 6 seater hot tub for…read moreour new house and we were super happy with our purchase! Not only did they give us a fair price on a Vita Spas Envie but they also financed it for us at 0% interest. We've now had this tub now for many years and have made so many memories with our friends in the backyard and gained relief for our sore muscles since our purchase in 2022! Thank you! Highly recommend Custom Spas Direct in Upland! Check them out!

Mike is a gentleman. Took the time out of his busy day to swing by and give an overview of my pool…read morehealth with some tests and recommendations. There was no money exchanged because he refused to take any for his time. I'll be using Mike in the future.

From the initial estimate to project completion, Mike and his team provided exceptional service. He…read moretook the time to explain the project, which was a complete transformation of an old pool, in patient detail. Even after the project was completed, Mike was responsive to my questions, as I was new to pool ownership and maintenance. I give them my highest recommendation, and will be using them for future projects.

Highly recommend going and checking prices before you go to a corporate store that sounds like…read more"Preslie's". Getting a 50lb bucket of shock here will save you over a $100, and the quality is better. Check out this place! You will not be disappointed!!

Disappointed by the poor customer service. Tried to schedule a pool heater installation but wasn't…read moreavailable for the three dates the son suggested, which seemed to frustrate him. When I called back to propose a date that worked for me (two weeks out), he became argumentative and questioned why I didn't want the earlier dates. He insisted I call back closer to the date, accusing me of likely pushing it again later--which felt presumptive and rude. I really wanted to support a local pool supply business, but the son's attitude throughout the interaction was unfriendly and dismissive. It's unfortunate to see a family-run business, built over years by hardworking parents, handed off to someone who doesn't seem to share their professionalism or customer focus. I've decided to go with another company.

Working with Ruiz Construction & Landscaping was one of the best decisions we made for our pool…read morerenovation. I met Tito the owner once but I was in constant contact with Chris project manager. Chris and his team were very responsive and professional. Chris met with me and showed me the estimate which was very fair and within my budget. The project took a little longer than expected, but the final result was great. Their attention to detail was awesome and the workers were easy to work with. I highly recommend RCL, very fair and easy to work with and the results are amazing. Thanks Chris for all your hard work in getting our dream pool completed.

We did not conduct business with this landscaper cuz the "Knuckleheads" never called us back nor…read moretexted/replied to our request for landscaping. Very unreliable/irresponsible & does not return your inquiries. If this is the customer svc they provide then you can imagine the type of work you'll get! Highly suggest you move along & try other contractors.

Working with Sunsplash Pool Builders was one of the best decisions we made for our home. From the…read morevery beginning, they were clear, communicative, and professional. The entire construction process went so smoothly--it honestly couldn't have gone better. The only hiccup came from delays with the city's building department where they needed extra steel reinforcement, but Sunsplash handled everything with patience and kept us updated the whole time. Their quote came in a bit higher than some others we received, but looking back, I'm so glad we chose them. The peace of mind, the quality of the work, and the total lack of issues made it well worth it. You really get what you pay for. We love our new pool, and I wouldn't hesitate to recommend Sunsplash to anyone looking to build or remodel. They truly care about the work they do and it shows.

From the owner: ✔️ New Pool Construction ✔️ Pool Remodels & Restorations…read more✔️ Waterfalls, Spas, Baja Shelves, LED Lighting & More ✔️ Licensed, Bonded & Insured ✔️ Family-Owned & Operated From the first sketch to the final tile, we’re with you every step of the way. Contact us today for a free consultation and let’s build your dream pool!

Wow! I am having my pool remodeled in Rancho Cucamonga, and this company is unbelievable. I had my…read moreentire house remodeled within the last year, have had many contractors, plumbers, electricians, general contractors, and no company matches this pool contractor. They are extremely professional, tell you the day before when they're coming, tell you step by step their daily plans, all the team is immaculate with cleaning up after themselves, and have everything done within one day and go step-by-step. They communicate with everything that they are planning to do, and they do exceptional work. They go above and beyond to make sure you are beyond happy! Everyone is extremely professional,communicate clearly, prompt in their timing, and I've had not one problem. Highly recommended, beautiful work, you will not be disappointed, I would not go anywhere else! Beyond five star review!

not sure how they received all 5 star reviews with the experience i had. christian managed my…read moreproject (building a pool and hardscaping my backyard). this 3 month project ended up taking 7 months. christian was barely ever on-site to oversee his workers. things were rarely done correctly the first time around and a large amount of mistakes were eventually fixed once i pointed them out. 1) the original dig for the pool was not done in the correct area of the backyard and not according to plans 2) tile was placed in incorrect directions around spa which had to be removed and redone 3) trash was left for months on end in my front yard 4) $25K retaining wall originally built to 40 ft instead of 50 ft as it was clearly written in the plans 5) the slope behind my retaining wall was not to code 6) nail heads poking thru and showing thru artificial turf 7) they had to break down a wall to get their cat into the backyard and it took almost the length of the entire project for them to obtain the correct stone vaneer to rebuild the wall to its original state 8) the pool startup included was horrible - the pool should have been brushed daily and chemicals tested frequently and none of this was done by his pool startup guy, Angel 9) water was not flowing smoothly from one of the sheer decents so his workers came out and instead of fixing it, made tons of scratches over the tile. The workers were just very sloppy and did not seem to take pride in any of the work being done. And lastly, the fireplace key to turn on/off the fireplace fell off shortly after the project ended. i contacted christian about this in april and though he kept saying he would send someone out to fix it, it is now june and he does not return phone calls or texts. Though I am happy for the most part with the finished product, it should not have been this much of a headache with these many mistakes for a project that cost over $175,000.

Pool Tile Rescue is hands down the best at what they do. The crew is responsive, reliable and…read moreprofessional. Great work guys!

From the owner: Pool tile cleaning, mineral blasting for pools spas, waterfalls. read more

We had them do warranty work on the heater. It took two months to get that done and they made a…read moreleak in the hot tub and refused to fix it. I would not recommend this company to anybody now they no longer answer their phone.

We bought our Jacuzzi 12 years ago, from MV Spas. Chad and…read moreStevie have provided all of our service. They are excellent! They are great at responding, troubleshooting, service and always on time! Highly recommended Chad and Stevie.